Osceola County, located within the Orlando metropolitan area, announced that it is now live with Automated Secure Alarm Protocol (ASAP) Service, a technology that automates alarm notifications and significantly reduces the burden on 911 telecommunicators in the county’s emergency communications center (ECC). This results in faster and more accurate emergency response.
In 2025, the ECC handled more than 12,000 alarm notifications. With the implementation of ASAP, the center is expected to save telecommunicators between 33 and 133 hours each month – time that can be redirected to higher-priority emergency calls. ASAP also reduces the potential for miscommunication between the ECC and alarm-monitoring centers by delivering more accurate information from the outset. Together, these improvements support improved telecommunicator performance — helping to reduce stress and burnout while enhancing public-safety outcomes.
“Our agency decided to implement ASAP Service to reduce the volume of alarm-related calls that must be handled manually by our telecommunicators,†said Christopher A. Blackmon, Osceola County Sheriff.
Typically, alarm notifications require multiple voice calls between ECC and alarm-monitoring center personnel to enable telecommunicators to capture the information needed to make dispatch decisions. Such exchanges add an average of six to eight minutes to response times. “Shifting alarm notifications to an automated system enables our telecommunicators to dedicate more of their time and attention to higher-priority emergency calls, ultimately improving overall operational efficiency and enhancing public safety within our community,†Blackmon said.
Osceola County joins a growing number of U.S. public-safety agencies that are leveraging ASAP. Mission Critical Partners (MCP) led the implementation effort, working closely with Osceola County to achieve deployment. Implementation was completed in partnership with Motorola, which has embedded the capability into the county’s computer-aided dispatch (CAD) system.
As of go-live, the following alarm-monitoring companies are transmitting alarm notifications via ASAP Service to Osceola County’s ECC: Rapid Response, Vector Security, Security Central, Guardian Protection, Tyco/JCI, Securitas, United Central Control, Quick Response, Everon/Protection One, Alert 360, National Monitoring Center, Affiliated Monitoring, Vivint, Brinks Home, and ADT.
Learn more about how TMA’s ASAP Service is saving lives every day nationwide at www.ASAP911.org.
A new research report, filed by the Security Industry Association (SIA) with the Federal Communications Commission (FCC), details the risks of a proposal under consideration by the FCC that would restructure portions of the Lower 900 MHz band, which is used by billions of unlicensed, low-power devices.
NextNav has petitioned the FCC to reconfigure the frequencies between 902-928 MHz (the Lower 900 MHz Band) and grant the company a nationwide license for 15 megahertz of spectrum so it can establish a 5G terrestrial-based position, navigation and timing network—radically altering the spectrum. The new research conducted by engineering consulting firm Pericle Communications Company, commissioned by SIA and with additional support from the Alarm Industry Communications Committee, the Electronic Security Association (ESA) and The Monitoring Association (TMA), shows that the proposal would severely limit the range and compromise the effectiveness of devices operating in this spectrum, including:
Lower 900 MHz band is heavily used by “Part 15” security and life safety systems, smart home technology, consumer and business electronics and more devices that would face harmful interference from NextNav’s high-power usage in the band.
In addition to these public safety and security uses, other critical systems that could be disrupted include equipment that first responders use during emergencies, municipal infrastructure, railroad operations and safety, highway infrastructure, retail and supply chain operations and agriculture solutions.
“Our research modeling and simulations show that NextNav’s proposed system would render an enormous number of public safety and mission-critical devices—along with countless other devices that rely upon the Lower 900 MHz Band—inoperable,” said Michael McGinley, senior systems engineer at Pericle. “This amount of interference would simply be unacceptable due to the severe disruption it would have on the user experience and radio performance. The interference would be a direct result of the incompatibilities between NextNav’s high-power cellular network and the low-power, radio frequency devices currently operating in the band.”
“NextNav’s proposal would be detrimental to the operation of devices that are critical for our life safety and security, first responders and the public,” said SIA CEO Don Erickson. “This proposal would have devastating effects in many U.S. households, and make everyday life less safe, less convenient and more costly.”
“Since the proposal to the FCC was filed more than 16 months ago, the Commission has been flooded with concerns from affected companies and trade groups about the potential consequences,” said TMA President Steve Butkovich.
“The Pericle study confirms the negative impact to consumers and to public safety that would result if the petition were to be granted,” said ESA Executive Director and CEO Merlin Guilbeau.
As other concerned parties have noted, there are a variety of GPS alternatives that do not require severely disrupting existing spectrum users. While a backup GPS system is needed, these other solutions would cause much less disruption, and implementing NextNav’s proposal would present tradeoffs that are not worth the harmful impact on our nation’s safety and security and major inconveniences the proposal would cause.
The full research report can be found here. More information and resources related to the Lower 900 MHz band can be found here.
TMA will introduce its plans for the next-generation, cloud-based solution for its ASAP service at the APCO International 90th Annual Conference and Exposition 2024 (APCO 2024). Visit TMA in Booth 1453 on the exhibit floor, which is open August 5-6, at the Orange County Convention Center in Orlando, Fla.
The leading digital alarm dispatch service, ASAP, provides a low-cost, standards-based, non-proprietary solution to Emergency Communication Centers (ECCs) and delivers a faster, more informed, and intelligent emergency response. It is currently deployed in ECCs in 23 states and the District of Columbia, covering a population exceeding 54.5 million. The 30 ASAP-enabled monitoring centers serve 80% of all monitored customers in the U.S. Since 2011, ASAP has been reducing the time to dispatch by an average of two minutes (after call-answer time) for improved outcomes and saving lives and property. All major computer-aided dispatch (CAD) vendors support ASAP.
“ASAP offers significant benefits to monitoring companies and 9-1-1 emergency communications centers by streamlining alarm notification processing,” said Mel Maier, CEO and Executive Director of APCO International. “Automating alarm workflows through ASAP significantly reduces response times and manual intervention, ultimately enhancing public safety response.”
Also, promoting ASAP at APCO 2024 will be our longtime implementation partner, CommSys, Inc. (Booth 1832), and our new partner, Mission Critical Partners (MCP) (Booth 2013).
TMA announced in June that it had signed a new agreement with MCP for the management of the lifesaving ASAP Service. The managed service provider will also assist in the design and development of the next-generation alarm signaling message broker for the ASAP service that will deliver expanded capabilities, integration options, and an ongoing roadmap for the platform.
Another key partner also attending and exhibiting at APCO is TMA’s long-standing implementation partner CommSys, Inc. CommSys served as the original architect of ASAP and its protocol, pioneering its implementation process. CommSys has provided assistance and guidance to interested PSAPS, software automation providers, and alarm dealers with professional services and software tools to connect to ASAP Services. CommSys will continue in this integral role under the leadership of MCP.
Robert Turner, President and Founder of CommSys, stated, “CommSys applauds TMA’s win-win approach to the nationwide acceleration of the ASAP Service. With a deep commitment to ASAP’s impact on public safety, CommSys stands ready to continue what we do best, which is ASAP implementation. Be assured, we are already scaling to meet anticipated ASAP implementation demand.”
“It has been said that it takes a village to raise a child, the same can often be said for technology evolutions,” said Darrin Reilly, MCP’s president and chief executive officer. “ASAP is the result of a collaborative effort between the alarm and public-safety sectors, and we’re thrilled to be part of this effort going forward to increase the service’s penetration and to develop new and exciting capabilities.”
Learn more about the ASAP Service at https://tma.us/programs/asap/ or visit TMA in Booth 1453 at APCO 2024.
TMA announced on Wed., June 26th it had signed a a multi-year managed services agreement with Mission Critical Partners (MCP) to power the future growth of its Automated Secure Alarm Protocol (ASAP) Service.
The partnership with MCP will expedite the rollout of the next-generation of the ASAP Service and drive the development of a new, cloud-based solution. The next-generation solution will allow for the real-time sharing of rich data, including camera video streams, live location, health information, photos, and interior blueprints, dramatically improving situational awareness for emergency responders.
The primary goal for the Service is to achieve 80% coverage of the populating by 2028.
This partnership and technological advancements have been made possible by the generous support and commitment of TMA members that contributed to our ASAP 3.0 Next Generation funding program. TMA extends its gratitude to the following donors:
Learn more about the new partnership and goals for enhancements to the Service by reading the full public announcement HERE.
The Monitoring Association (TMA) is pleased to announce the appointment of Randy Rickert to the co-chairmanship of its Global Security Operations Center (GSOC) Council. In this important role, Rickert joins seated Committee Co-Chair Richard Flores, Puget Sound, in leading TMA’s Rickert is currently the Manager, Global Security Operations, Corporate Security & Business Resilience for Thrivent Financial.
“My organization has been a TMA member for 20 years. In that time, we’ve found TMA’s standards and education to be exceptionally valuable,” stated Rickert. “This new volunteer role within TMA affords me a unique opportunity to give back to our community and industry. I look forward to sharing my knowledge and experience with my GSOC peers in this new role.”
TMA CEO Celia T. Besore commented, “It is a great pleasure to welcome Randy to this pivotal position within the TMA committee structure. As TMA looks to grow and expand its GSOC membership, Randy’s passion and commitment to learning and industry standards will be a great asset not only to the GSOC Council, but to the overall TMA membership body.”
Learn more about TMA’s GSOC Council online at https://tma.us/about/our-committees/#toggle-id-10.
The Monitoring Association (TMA) welcomed Dynamark Monitoring, Inc. to its growing list of ASAP-to-PSAP connected monitoring centers – bringing the total number to 29. Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centers to Emergency Communication Centers (ECCs)/PSAPs.
“Dynamark Monitoring, Inc. is thrilled to go live with TMA’s ASAP-to-PSAP service. The journey, while long, has proven well worth the effort. All our processing times have been reduced, which allows our team to provide quicker and more accurate emergency response to our customers. We look forward to adding more locations with our goal to be online with every city across the nation where ASAP-to-PSAP is available. Many thanks to the TMA staff, Bill Hobgood, and our own Donia Cook for their hard work,” said J. Keith Godsey, COO, Dynamark Monitoring, Inc.
Pam Petrow, chair, TMA ASAP-to-PSAP Committee, remarked, “With the addition of new companies like Dynamark Monitoring, Inc. that demonstrate a commitment to excellence in the protection of life and property, our list of ASAP-to-PSAP connected monitoring centers continues to grow. In tandem, TMA’s ability to offer this leading-edge service across the U.S. expands as well.”
Based in Hagerstown, MD, Dynamark Monitoring, Inc. is a UL, FM, TMA Five Diamond Monitoring Center serving over 1,000 dealers throughout the U.S. Its technologically advanced platform, which includes its award-winning Instant Connect Response Platform, enables the company to exceed established industry standards in alarm delivery speed and reliability when seconds count.
Learn more about TMA’s ASAP-to-PSAP service at www.tma.us/asap/.
