Volunteers Are the Heart and Soul of TMA

April is National Volunteer Month! As the month draws to a close, this week, in particular, is set aside to celebrate and recognize the innumerable contributions of volunteers across our nation.

For TMA, our member volunteers are the lifeblood of our organization –  without whom, we would not be able to advance our mission to promote and advance professional monitoring to consumers and first responders through education, advocacy, and the creation of standards. 

Today, we extend our deepest gratitude to all of those who have and continue to contribute their time, talents, and expertise to and through TMA. No matter how small, you make a difference!

If you aren’t currently engaged in TMA’s committees, we invite and encourage you to consider joining. Jump in, give back, and reap the rewards! Learn more at https://tma.us/about/our-committees/join-a-committee/

TMA Member IronYun Wins Industry Best New Product Award

Congratulations to new TMA member #IronYun for winning the SIA NPS prize Best New Product Award and the Managed Services Award for its Vaidio AI Vision Platform 8.0 product. The awards were presented at ISC West on April 10th.

Congratulations also to these TMA members who also took home prizes:

#AXISCommunications – Won multiple awards, including: Threat Detection and Response Solutions Award for its AXIS D2210-VE Radar and Video Surveillance Awards for its AXIS W110 Body Worn Camera

and its AXIS Q9307-LV Dome Camera, which won Honorable Mention in the same category.

#Bosch – Won Hosted Video Solutions Award for its Bosch IQsight Data Fusion

#Evolon – Won Commercial Monitoring Solutions Award for its Evolon Insights

Jefferson County, NY Goes Live with TMA’s ASAP-to-PSAP, April 16th

Jefferson County Office of Fire and Emergency Management is the 143rd public safety communications center in the United States and the 12th agency in the state of New York to implement the Automated Secure Alarm Protocol (ASAP).

Jefferson County Office of Fire and Emergency Management went live on Tuesday, April 16th, 2024, with Rapid Response Monitoring, Vector Security, Securitas, Guardian Protection, Protection One/Everon, Tyco (Johnson Controls), United Central Control, Vivint, Brinks Home Security, National Monitoring Center, Affiliated Monitoring, Amherst Alarm, Doyle and ADT.

Learn more about TMA’s ASAP-to-PSAP at https://tma.us/programs/asap/

TMA 2024 Award Winners Announced! ADT and Stealth Monitoring take top honors.

The Monitoring Association (TMA), in conjunction with its publication sponsors, presented the 2024 TMA/SDM Excellence Awards and the 2024 TMA/SSI Marvel Technology Award this afternoon at a virtual awards ceremony.

Please join in congratulating this year’s winners:

EXCELLENCE AWARDS

Monitoring Center of the Year – Enterprise
ADT Security Services

Monitoring Center of the Year – SMB
Stealth Monitoring

Monitoring Center Manager of the Year
Erik Chalifour, TELUS Smart Security & Automation

 Monitoring Center Operator of the Year
Brenda Eichfeld, COPS Monitoring

 Monitoring Center Support Person of the Year:
John Turner, ADT Security Services

MARVEL TECHNOLOGY AWARD

Elite Interactive Solutions

Winners will be featured in the August issues of SDM and SSI magazines.

TMA 2024 Awards Finalists Announced

The Monitoring Association (TMA) is pleased to announce the finalists for its 2024 Excellence Awards and Marvel Technology Award.

TMA’s Monitoring Center Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

TMA’s Monitoring Center Excellence Awards are co-sponsored by SDM Magazine, which will publish a feature story on this year’s award winners in its August issue. This year, the TMA/SDM Excellence Awards competition received a total of 32 entries across five categories. Listed in alphabetical order by company within each category, the finalists are:

Monitoring Center of the Year – Enterprise

  • ADT
  • Affiliated Monitoring
  • Rapid Response Monitoring

Monitoring Center of the Year – SMB

  • Kimberlite
  • Per Mar Security
  • Stealth Monitoring

Monitoring Center Manager of the Year

  • Jessica Lambert, AvantGuard
  • Claudia Torres, Rapid Response Monitoring
  • Erik Chalifour, TELUS Security

 Monitoring Center Operator of the Year

  • Esperanza Sena, ADT
  • Angelica Miranda, Affiliated Monitoring
  • Brenda Eichfeld, COPS Monitoring

 Monitoring Center Support Person of the Year:

  • John Turner, ADT
  • Jennifer Acevedo, Affiliated Monitoring
  • John Balthrop, Stealth Monitoring

TMA’s Marvel Technology Award honors innovations in monitoring center technology. It is co-sponsored by TMA and Security Sales & Integration (SSI) and coordinated by the TMA Technology Committee. The purpose of the Marvel Award is to provide recognition for monitoring centers creating and/or using cutting-edge technology to raise awareness of these new technologies and is presented to one overall winner for the “best adoption of new technology to advance your business.”

The finalists for the 2024 TMA/SSI Monitoring Technology “Marvel” Award are:

  • Elite Interactive Solutions, Inc.
  • Rapid Response Monitoring
  • Stealth Monitoring

Award entries are judged by a volunteer judging panel appointed by TMA. The winners will be announced at a virtual award ceremony presented on April 18, 2024, at 3:00 pm ET. Register to attend at https://themonitoringassociation.growthzoneapp.com/ap/Events/Register/n4HmaGMtXHNCZ

View the Spring Issue of TMA Dispatch

The spring issue of the TMA Dispatch is now available! Login to the InfoHub to read.

One area where monitoring companies and dealers who are “new to the game” are concerned about is the camera conditions that AI can work well with and those they don’t work well with. In this issue’s cover story, TMA member and AI guru, Sonny Tai, Actuate, hopes to help clear this up. Learn more about the primary factors impacting camera accuracy.

In our Guest column, TMA friend and past keynote presenter Joel Block, Bullseye Capital, shares some of his and a colleague’s essential steps to master the art of attracting top performers. What are your company’s STATs when it comes to identifying and attracting top performers to your team?

Elizabeth Parks, President, Parks Associates, dives into the latest residential market facts and figures in her monthly column. Just for starters, her research reports that 43% of US internet households now own a security solution and 32% subscribe to a security service. The news is quite exciting.

TMA’s GSOC Committee Co-Chair Richard Flores, IV, tackles redundancy in GSOC operations and systems in this new sanding column. In doing so, he asks the reader to consider the difference between redundancy and resiliency. Are they interchangeable?

Read these and more in the first issue of 2024!

Thank Your Local Public Safety Telecommunicators in April

National Public Telecommunicators Week is coming up! make plans now to recognize the dedication and hard work of your local public safety partners.

There are many ways to show how grateful you are for the life-saving services these professionals provide 24/7/365.

APCO International has shared some ideas here: https://www.npstw.org/

TMA Members Make SIA’s Women in Security Forum Power 100

TMA is proud to recognize its members who made the Security Industry Association’s (SIA) Women in Security Forum (WISF) Power 100 in 2024.  The program honors 100 exceptional women in security who are raising the bar, changing expectations and breaking barriers. They lead, they inspire change and they innovate, and this is their time to be recognized!

Join us in congratulating these amazing women for their outstanding accomplishments:  

JULIE BEACH
Vice President, SONITROL, Securitas Technology

KELLY DELEO
Director, Solutions and Services – Americas, Axis Communications

AMANDA EDWARDS
Senior Account Executive, Paladin Technologies

TIFFANY GALARZA
Senior Director, Telecom & End User Tech, ADT

HRISTINA KOLEVA
Vice President of Customer Success, Stealth Monitoring

RACHELLE LOYEAR
Vice President, Integrated Security Solutions, Allied Universal

CARLA MANZANILLA
Program Manager, Allied Universal Technology Services

CAROLYN MCGRATH
Global Senior Director, Security and Fire Services, Johnson Controls

CHRISTINA PARK
Global Account Manager, Axis Communications

NANCY PETERSON
Executive Vice President/North America General Counsel, Allied Universal

JOEY RAO-RUSSELL
President and CEO, Sonitrol

SHARI WILSON
Director of Monitoring, ADT

Carrier to Divest Industrial Fire Unit in $1.4B PE Deal

Carrier Global Corp. (NYSE: CARR) has agreed to sell its Industrial Fire business, which includes brands Det-Tronics, Marioff, Autronica and Fireye, to Sentinel Capital Partners for an enterprise value of $1.43 billion.

The transaction represents the latest step in Carrier’s ongoing portfolio transformation, following the recent acquisition of Viessmann Climate Solutions and the recently announced agreements to sell Carrier’s Global Access Solutions business to Honeywell for nearly $5 billion and its Commercial Refrigeration business to Haier for $775 million.

Carrier said it continues to prepare for the last of its four announced business exits — its combined commercial and residential fire businesses.

With approximately 1,400 employees operating in more than 20 countries, Carrier’s Industrial Fire business is a global provider in fire detection and suppression solutions for high-hazard applications across verticals such as critical infrastructure, oil and gas, marine and clean energy.

The pending sale will allow the business to build on the strength of its advanced lifecycle solutions, strong customer relationships and high growth potential across key segments, according to the announcement.

“This transaction marks another milestone in our transformation as we become a more focused, higher growth company, and furthers our vision to become the global leader in intelligent climate and energy solutions,” said Carrier Chairman & CEO David Gitlin.

Carrier expects net proceeds from the transaction to exceed $1.1 billion and intends to use the proceeds to pay down debt. Closing is expected in the third quarter of 2024 and is subject to regulatory approvals and customary closing conditions.

Goldman Sachs & Co. LLC and J.P. Morgan Securities LLC are serving as financial advisor to Carrier. Paul, Weiss, Rifkind, Wharton & Garrison LLP and Linklaters LLP are providing external legal counsel.

Securitas Rolls Out Data Centre Certification Globally to Employees

Written by Neil Sutton, Editor, Canadian Security, March 18, 2024

Securitas recently announced the availability of a data centre certification for its employees, with plans to train more than 10,000 staff.

The training, which became available in February, complements the launch of Securitas’ Global Data Center Group in 2023.

Securitas staff who successfully complete the training — which focuses on physical access control, emergency response procedures, adherence to ethics and professional conduct — will be recognized as Certified Data Security Professionals.

“Securitas’ certified data centre professionals will serve as vigilant eyes and ears, enhancing client safety by identifying hazards and improving working practices,” said the company in a press release when the training program was first announced.

At the moment, the certification is internal to Securitas, but there are efforts underway which would allow it to be recognized as a global industry standard.

Bert den Hartog, vice-president, global clients, Securitas, said the certification serves a dual purpose: to offer a higher level of service to the company’s data centre clients while providing valuable skills to Securitas staff and allowing them to gain a better understanding of how their role contributes to data centre security.

“Our officers will be security specialists in the data centre environment. Our specialists will be better prepared to provide security and safety service in a data centre and to continue with their professional development,” said den Hartog in an email interview with Canadian Security.

Securitas also plans to add more modules to the data centre training over time.

According to den Hartog, Securitas offers a broad range of training initiatives in addition to the data centre certification. Some training, which focuses on business ethics and values, is mandatory for Securitas employees.

These programs “make sure everyone in our company understands our core values, being integrity, helpfulness and vigilance, to make our world a safer place according to our mission,” he said.

Other, more specialized programs vary depending on the client or industry. “It has been proven that investment in people leads to better service and quality,” he added.