Georgia Joins List of States Banning Fines for Alarm Companies When Customers Generate a False Alarm

Atlanta, Georgia (April 1, 2021) – The Georgia General Assembly has approved a bill that would ban counties or municipal corporations from fining alarm companies for false alarms generated by a customer and through no fault of the alarm system’s contractor.

“This bill has wider implications than for just our industry,” said John Loud, Vice President of Electronic Security Association (ESA) and President of LOUD Security Systems. “The concept of fining a company for a problem caused by its customers is the equivalent of sending someone’s speeding ticket to Ford and sets a precedent that could be a threat to many industries.”

“These policies do little to change user behavior, deny the user the right to confront their accuser and access to due process, and fines an innocent party for the actions of another,” said Stan Martin, Executive Director of the Security Industry Alarm Coalition (SIAC).

The introduction of the legislation follows a bitter three-year fight after the City of Sandy Springs passed a punitive ordinance that fined alarm companies. The city’s success in defending the legislation in court caused the legislature to act. Only one other Georgia city, Brookhaven, followed Sandy Springs’ lead.

A number of other states have passed bills similar to the Georgia bill in recent years including California, Florida, New Jersey, Texas, Tennessee and Iowa.

“There has never been any evidence that fining alarm companies was any more effective than the model alarm ordinance that is widely utilized nationally and endorsed by the Georgia Association of Chiefs of Police,” said Martin.

“The model ordinance, which fines alarm users, obtains an average 60% reduction in false dispatches and impacts those causing most of the problems. In fact, 85% of alarm systems generate no calls to the police in any given year.”

Under the law companies are responsible for false alarms they cause due to faulty equipment or installation or failure to use a mandated system requiring two calls to an alarm site before notifying police.

“Common sense prevailed,” said Loud. “Our industry stands ready to work with any community that wishes to reduce unnecessary dispatches with a proven model and experts ready to assist.”

Shared by: David Margulies, PRExperts

Honoring Our Veterans, November 2020

TMA is proud to honor those within our community who have served in the U.S. and Canadian military today, Veterans’ Day, November, 11, 2020.

We invited members to share details of their service and photos to mark this special day.

You may view a presentation of our 2020 honorees HERE.

The TMA Board of Directors and staff extend heartfelt gratitude to all of those who have served and sacrificed.


Brivo Acquires Parakeet

Brivo has acquired Parakeet Technologies, a provider of smart building solutions which include sensors, thermostats, wireless locks and lighting controls. The acquisition — the first in the company’s 20 year history — accelerates Brivo’s ongoing push to enhance its in-building capabilities beyond its current access control, video and security.


Per Mar & Midwest Alarm Services Expand in Nebraska

Per Mar Security Service, parent company to Midwest Alarm Services, is pleased to announce it has acquired GT Fire & Security based in Grand Island, NE.

Kevin Dunbar Takes Sole Ownership of Dunbar Security Solutions, Products Businesses

Dunbar Security Solutions (DSS) and Dunbar Security Products (DSP) jointly announce that President and CEO Kevin Dunbar is now the sole owner of both companies. Both businesses are headquartered in Hunt Valley, Md., and together employ more than 325 people.

ADT Buys Alliant Integrators

ADT has acquired Louisville, Ky.-based Alliant Integrators, which will be folded into its commercial integration business. The full-service provider Alliant Integrators is among the largest systems integrators serving the Kentucky and Southern Indiana region.

Securitas Electronic Security Purchases Customer Contracts of iVerify

Securitas Electronic Security (SES) announces the acquisition of customer contracts and certain select assets of iVerify. The acquisition supports SES’s strategy of building its electronic security business in North America.

Giving Back

COPS Monitoring Donates Laptops to Help Reunite Quarantined Veterans with Their Families and Loved Ones

COPS Monitoring donated laptops to the Veterans Memorial Home, in Vineland, NJ, giving its residents the ability to connect with loved ones during the necessary quarantines imposed by COVID-19.

ADT Releases FREE Mobile Safety App

ADT SoSecure is a free mobile safety app that allows people to silently request help from first responders. In most jurisdictions, it’s impossible to text to 911. With ADT SoSecure, users can discretely push a panic button on their phone and text back and forth with ADT’s alarm monitoring staff, who can send police, fire, or EMS to their location.

Per Mar Security Services Awards Academic Scholarships

Per Mar Security Services announced it has awarded twenty-one, $500 scholarship awards for the 2019-2020 academic year. Each year, children of Per Mar or Midwest Alarm Services employees can apply for scholarships to be used towards higher education.

DICE Corp. Offers Free PBX Call Forwarding for Central Stations, Dealers, and Proprietary Monitoring Centers Working Remotely

DICE Corporation is offering four months of free PBX call forwarding for the alarm and security industry as part of the company’s support efforts during the COVID-19 coronavirus pandemic. This offer is available to any central stations, dealers, and proprietary monitoring centers at no cost.

Stanley Security Donation to Help Replace Fallen K-9 Police Officer

The systems integrator presented the police department in Fishers, Ind., with a $10,000 contribution in honor of a fallen police dog. Harlej, a 5-year-old Belgian Malinois, was shot and killed in November while chasing a suspect through a field in Fishers. His handler, Fishers Patrolman Jarred Koopman was not injured. Over the course of his career, Harlej was deployed more than 560 times and helped remove drugs and guns from Fishers’ streets.

Brinks 5K Benefits Mission 500 and Community

Every year, the Brinks 5K attracts sponsors from across the nation to contribute to Mission 500.  Runners, walkers, and Brinks employees participate in the event, raising thousands of dollars for the foundation.

Honeywell Converts Facilities to Produce Hand Sanitizer during COVID-19 Pandemic

Honeywell temporarily shifted its manufacturing operations at two chemical manufacturing facilities to produce and donate hand sanitizer to government agencies in response to shortages created by the COVID-19 pandemic. Honeywell also recently converted several manufacturing plants that typically make safety glasses and face shields to also produce N95 masks, which are in short supply during the coronavirus outbreak.

Vector Security Networks Awards More than $20,000 in Scholarships

Vector Security Networks announced the recipients of its 2020 Loss Prevention Foundation (LPF) scholarships, which provide financial support to loss prevention professionals seeking to obtain Loss Prevention Qualified (LPQ) and Loss Prevention Certified (LPC) certifications.

Vector Security Donates Meals to Lancaster Emergency Medical Services Association (LEMSA) 

As a show of appreciation for Lancaster Emergency Medical Services Association (LEMSA), Vector Security, Inc. donated meals to feed approximately 80 employees, including members from two platoons as well as administrative staff.

Genesis Security Services, Inc. Aids Victims of Puerto Rican Earthquake

Earthquakes in Puerto Rico have destroyed homes, businesses, churches, and other important infrastructure. In response, Genesis Security organized several events to provide aid to the people in in the Municipio de Guayanilla in the southern area of Puerto Rico. Genesis joined local volunteers to provide food, first-aid articles, toiletries, camp beds and other items. Genesis is very proud of the efforts by the company and its employees who also personally donated items and volunteered in the effort.


ADT Receives Corporate Social Responsibility Award from Mission 500
With a dedicated week of service and many events throughout the course of the year, including Seasons of Service events around the holidays, ADT provides numerous opportunities for its employees to participate in community service. At the company’s corporate headquarters in Boca Raton, Fla., employees assembled 1,000 Care Kits for veterans and donated over 15,000 pounds of food as part of a food drive in November. Also in 2019, ADT contributed $40,000 to the National Volunteer Fire Council and several volunteer departments to raise awareness and recruit more volunteer firefighters across America. Wins Customer Service Award has won a 2020 Excellence in Customer Service Award in the Organization of the Year category from the Business Intelligence Group. The customer operations team, known as CORE (Customer Operations and Reseller Education), earned the recognition by delivering excellent customer service, technical support and training to thousands of service providers in the security industry every day.

CPI Security Named SDM 2019 Dealer of the Year
Congratulations to CPI Security, Charlotte, NC, for winning SDM magazine’s Dealer of the Year. This isn’t the first time CPI was named SDM Dealer of the Year: Their first award was in 2000, just nine years after the company’s official founding. 

Altronix eBridge800E EoC 8 Port Receiver named one of Top Network Devices
The eBridge800E EoC 8 Port Receiver was named one of’s Security Buyers’ Choice Awards in February 2020. The receiver offers customers a convenient way to upgrade their existing coax systems to IP devices by integrating a PoE+ switch and an FOC Receiver. Embedded LINQ Technology allows remote monitoring of power and diagnostics.

SIAC’s Glen Mowrey Receives NCACP Award
The North Carolina Association of Chiefs of Police (NCACP) honored SIAC’s (Security Industry Alarm Coalition) Glen Mowrey with their Outstanding Partnership Award. In addition to his role with SIAC, Mowrey is a retired Deputy Police Chief of the Charlotte-Mecklenburg Police Department. This award, presented at NCACP’s annual training conference, is awarded to those who assist the association and has a great impact on advancing the law enforcement industry.

AICC Chair Receives RCA Fellow Designation
Lou T. Fiore , long-time chair of TMA’s Alarm Industry Communications Committee, became of a fellow of RCA in Nov. 2019.

Habitec Security Named a Toledo Top Workplace for Fourth Year
Habitec Security, ranked No. 52 on the SDM 100, was selected as one of The Blade’s Toledo, Ohio Top Workplaces for the fourth time. The Top Workplace recognition is based solely on employee feedback gathered through a third party survey administered by research partner Energage LLC, a provider of technology-based employee engagement tools. The anonymous survey measures several aspects of workplace culture, including alignment, execution and connection.

Products and Technology

CHeKT Released Its Bridge Firmware 2.6.0
Firmware versions 2.6.x and higher enable support for video analytics events. The Bridge will convert these camera analytics events into a Contact ID alarm code and a video event for the alarm monitoring center, giving integrators a solution to create a real-time response to camera analytics. With the Bridge attached to an intrusion panel, you can expanded zone detection to include cameras with analytics and allow the Bridge to deliver the alarm and video information directly into your central station.

OpenEye, Interface Security Systems Partner for Remote Video Surveillance Solution
The strategic partnership will combine Interface’s interactive monitoring service with OpenEye’s web services platform (OWS) to deliver a remote video surveillance solution with Cloud video management to retailers, restaurants and distributed enterprises.

OpenEye Offers New Compact Plug ‘n Play Recorder Series
OpenEye introduced a new compact 1U cloud-managed recorder with a built-in PoE switch. OE-MD Series recorders are an NDAA compliant, low profile, all-in-one IP recording solution perfect for users looking for a plug n’ play IP recording solution compact and quiet enough to fit virtually anywhere.

OpenEye Releases Web-based Fisheye Camera Dewarping and New Integrations
OpenEye announced the release of the Winter 2020 OpenEye Web Services (OWS) update v2.1. The latest update includes updated web-based 360° camera dewarping, Search in Live, improved System Reports, two-way audio in mobile, and other updates to make finding video and managing the system easier.

DMP Introduces System Panics From Virtual Keypad™
DMP users can now use Virtual Keypad if they ever need to trigger a system panic. The app, as well as can display Police, Emergency and Fire panics in the menu. Dealers just need to add it to their customers’ app user in Dealer Admin™.

DMP to Release FirstNet Alarm Communication Radios
DMP will release a line of FirstNet-certified and compatible alarm communication radios in the spring that will work directly with AT&T FirstNet. With the new communicator, DMP XR and XT Series panels are the first to be available for use on FirstNet.

New Marks USA 2020 Custom Architectural Locking Catalog
Marks USA, a division of NAPCO Security Technologies, announces the release of their new 2020 Custom Lockset Catalog. The new catalog includes over 250 Marks USA custom levers, knobs & escutcheons, standard and custom design decorative locksets.

New StarLink Cellular Solutions Full Line Brochure
Napco Security Technologies, Inc. introduced a new full-line brochure on its class-leading StarLink® Cellular Solutions for commercial fire, connected business/home and intrusion alarm applications.
Downloadable online, the new brochure contains specs and ordering info. on all StarLink models & accessories.

Alarm Lock Wireless Networx Locks Certified for Lenel Version 7.6 OnGuard® Access Control & Video Platform
Alarm Lock, a division of Napco Security Technologies, Inc., announced that its Trilogy Networx® Wireless PIN and Prox Access Locks & Keypads are now certified with Lenel Version 7.6 OnGuard® Integrated Access Control & Video Security Platform.

Michael Randone Joins Per Mar as Key Account Manager
Per Mar Security Services is pleased to announce Michael Randone has joined the company as key account manager. Michael brings with him 30+ years of sales, technology and executive management experience. In his variety of roles, client management and strategic business development has been at the forefront of his client centric efforts.

Per Mar Names Two New Sales Managers
Per Mar Security Services is pleased to announce it has promoted Tim Newcomb to sales manager for its Quad Cities and Cedar Rapids branches. Newcomb will be responsible for managing and growing Per Mar’s Electronic Security Division in the Quad Cities and Cedar Rapids markets. In addition, the company has hired Frank Damit as Sales Manager for its Madison, WI and Rockford, IL branches. Damit will be responsible for managing and growing the Electronic Security Division in the Madison and Rockford markets.

TMA Members Named Security Systems News’ Top 40 Under 40
Congratulations to TMA members who made SSN’s Top 40 Under 40 – Class of 2019: Matthew Brandon, AvantGuard Monitoring Centers LLC; Jordan Dice, IPtelX; Juergen Henry, COPS Monitoring; Anthony Iannone, Affiliated Monitoring; Nicole Kenny, Criticom Monitoring Services (CMS); and, Laura Penrod, Cooperative Response Center (CRC)

Clare Hires Industry Veteran Gene Marks
Clare is excited to announce Gene Marks, a leading security industry veteran who has joined the Clare team as Vice President of Sales. He will provide his expertise and facilitate the launch of the ClareOne Wireless Security and Smart Home Panel and security sensor line, as well as a new camera line later this year. Gene brings with him a wealth of knowledge and over 35 years of professional experience within the security industry. He served most recently as the Business Development Manager at Nortek Security & Control which owns brands such as 2GIG, Linear, GoControl, and others.

Bold Group Announces New Vice President of Implementation and Project Management
Bold Group announces the addition of Greg Polley to its executive team as Vice President of Implementation and Project Management. Polley spent over eight years as President of Frase Protection, the largest privately held security systems dealer in Memphis, Tenn.


UL Revises Virtual Workplace Guidelines

Underwriter’s Laboratories (UL) has revised its March 16th Virtual Workplace Guidelines and seeks feedback from security industry practitioners prior to publication.

Since the initial release of the Guidelines, it’s become clear that health risk mitigation measures will likely be required for longer than any of us had anticipated. UL now seeks feedback from industry stakeholders that rely on UL Certifications as part of their own risk management programs to review the updated Guideline revisions, which are intended to better define virtual workplace security measures.

Please review the revised draft of the Virtual Workplace Guidelines.

Steve Schmit, Senior Staff Engineer, UL, will review the draft Guidelines TMA’s
Virtual Town Hall on Monday, April 20th at 11:00AM (EDT). You can share your questions and comments during the Virtual Town Hall and/or send your comments directly to Steve at

7 Tips to Enhance Virtual Office Efficiency

Special thanks to AICC’s Chairman Lou Fiore for sharing these tips with us today! It seems many of us are getting adjusted to working remotely in recent days. The TMA staff went fully virtual on Wednesday of this week. I, for one, was void of any desire to work at home or, in fact, remote from any location. I liked the routine, structure, and social aspects of working with others in an office. After (my first) three full days of working from my kitchen table, I must admit that I do like it! My dogs, Beau and Blue seem to like it too.

We hope that wherever you are calling “work” these days amidst COVID-19 – you are safe, healthy, and at peace!  Oh, and productive! Try these:

  1. Find a workspace
    Have a designated space to do your work. If you have a home office great. If not, you need to determine your workspace. Turn a spare room into a temporary office. Find the place you will focus on work. A designated workspace matters for a few reasons. It would help if you had a place for all your work materials. You may want to invest in wireless earbuds for the calls you will be making from your cell phone. If your kids are learning remotely, set a learning space for them. When you go to this designated space, you know that it’s time to work.
  2. Determine your mindset.
    Working from home requires a different mindset. To be more productive while working away from the office, we need to create the right mindset. It’s training our brains to focus on work during our scheduled work time. When your day ends, it time to shift to family and your time.
  3. Structure your day.
    Give your day structure and make a schedule for the day ahead. I recommend making an hour-by-hour schedule that includes your priorities and when you will work on them. You should schedule breaks throughout the day. Taking a 10-15 minute break gives your eyes a break from the computer screen and manages your energy throughout the day. If you have children at home, this is a great time to reconnect. You can show them what you do each day, your teaching focus, and responsibility. You can share time together during these breaks, including lunch. Most of us will be saving an hour a day from our commute to work. How can you use that extra hour for yourself?
  4. Stay connected with colleagues
    In the first few days, you may enjoy your time working remotely. But most of us may miss connecting with our co-workers. When creating your daily schedule, make sure you schedule a time to call a colleague, check your social channels. You may want to connect during one of your scheduled breaks or while having lunch. Technology gives us this opportunity with facetime, zoom calls. We don’t want to feel isolated, and we want to stay connected to others. Also, say hey, Alexa play my favorite radio station. You will remain attached to a broader community.
  5. Have designated work clothes
    We were laughing at work, saying it is going to be great to work in my pajamas or sweats. For those of us in sales and management, I am not suggesting that we suit up when we are working remotely. We need to be mindful and understand that the clothes you wear can determine your mindset. Yes, be comfortable, be aware. There is a mental benefit to getting ready for work and changing your clothes at the end of the day. It signals the brain to shift from work mode to family time.
  6. Reduce distractions
    One of the benefits of being able to work remotely is escaping workplace distractions. Sure it’s okay to throw a load of laundry in during your workday. Just avoid cleaning the whole house.. Just be mindful of any distractions, like turning on TV and scrolling through news feeds on Facebook. Why? It’s because multitasking doesn’t work. Switching between tasks can result in as much as a 40% loss of productivity, according to Dr. David Meyer in an American Psychological Association article. So stick to the schedule you created for the day so you can be more productive..
  7. Determine the end of your workday
    When working remotely, you may find it challenging to know when it stops. We all desire to achieve a work-life balance. I will finish following up on one more email, that leads to the next one. That’s why it’s essential to determine in advance when your workday will end—time to close your laptop or close your office door so tell your mind the workday has ended. Celebrate what you accomplished that day. Schedule your next days of priorities. You may find it helpful to note all that you have accomplished, including the most important priorities you set out for the day.

Until next week…From all of us at TMA!


5G is on the Move

Verizon hits goal of launching 5G in more than 30 cities
Re-post from The Verge, December 23, 2019
Author: James Vincent

One of the biggest barriers for 5G adoption is simply getting customers access to the new network. Carriers are racing to roll out 5G, and Verizon announced today that it’s reached its goal of launching the service in more than 30 US cities before the end of the year. In fact, 31 cities now have some access Verizon’s 5G network, along with 15 NFL stadiums.

But that figure needs caveats. As we’ve noted before, while 5G certainly delivers blazingly fast speeds, actual coverage is spotty and Verizon’s network is no exception. (This is partly because the millimeter wave technology used to create America’s 5G networks doesn’t travel as easily as other methods.)

In our tests of Verizon’s 5G access in Chicago, for example, the network was only available in a handful of locations, and was inconsistent even when it did appear. And while Verizon does offer coverage maps supposedly showing where 5G is available in each city, even these aren’t always reliable guides. It just goes to show: 5G is definitely a work-in-progress.

In other 5G news…

Politico reports the White House has named Robert Blair a security adviser to his acting chief of staff Mick Mulvaney, a key point person on 5G wireless technology.

The White House named Blair, who will continue to advise Mulvaney, a special representative for international telecommunications policy. He will support 5G efforts led by White House economic adviser Larry Kudlow, who has staked out support for a market-driven approach to 5G deployment amid administration debates over the best strategy.

TMA Aims to Reduce False Alarms

Since its founding in 1950, TMA has worked to create and grow relationships between its members and various public safety organizations, including first responders.  Nationally law enforcement responds to millions of calls to alarm systems where no crime or attempted crime has been committed. Research in this area tells us that over 75% of these false alarm calls are attributed to end user error rather than equipment failure.

The Security Industry Alarm Coalition (SIAC) staff has worked with various jurisdictions to focus on updating the terminology that companies use to train new alarm users on how to manage their alarm systems.  Efforts in Phoenix, Arizona have reduced the number of false alarms significantly by helping users conquer their fears by using simple to understand vocabulary when explaining how their alarm systems work.  By reframing a technical manual into a language that is comfortable and straightforward, alarm users are stepping up.

Examples include moving from “arming and disarming your system” to “turning your system on and off” and “your home” instead of “the premises or protected property” and providing tips such as adding the alarm company to a customer’s cell phone contact list and having the customer use their cell phone as the primary contact number.

TMA, along with SIAC, law enforcement and member volunteers, created this course to help our member companies educate customers on how to use alarm systems responsibly: “2019 False Alarm Impact Awareness Training: How You Can Prevent False Alarms.” This 30-minute narrated customer training helps alarm owners identify the most common mistakes they make and how to avoid them.

The bottom line is false alarms cost you, your customers, and your community money and resources. Once customers are comfortable with their alarm systems, they will avoid false alarms and maximize their security investment.

Included in the review are how alarm systems work and what your customers can do to avoid mistakes that cause false alarms.

By avoiding false alarms, users will be able to get the most out of their alarm systems and not worry about fines or suspension of services.  Your customers can rest easy knowing that when unexpected emergencies occur, their alarm company is there to respond to any alarms generated from their systems.

As more homes become automated in the era of The Smart Home, more people are including alarm systems as part of their connected space.  Parks Associates recently reported in their May 2019 newsletter that professional installation continues to be the dominant choice for home security systems, but self-installation experienced strong growth in 2017 and 2018.   Self-installed DIY security systems are increasing as systems are set up to interact with the user through a mobile device or a computer.

False alarm reduction is everyone’s responsibility. By setting up easy to follow steps, and reinforcing communication with the monitoring center, everyone can benefit from protecting their home and avoiding false alarms.

For more information, contact