Speakers Sought for 2025 TMAs Virtual Mid-Year Meeting

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The agenda for the 2025 TMA Virtual Mid-Year Meeting (April 29–May 1, 2024) is under development and session proposals are sought on the industry’s most pressing topics. This 3-day event will focus on leadership and industry trends; technology and innovation; and operations and best practices, with sessions such as:
• Inspiring Leadership in a Changing World
• NextGen Leadership Training
• The Impact of Private Equity on the Monitoring Industry
• Practical Examples of AI in the Monitoring Center
• Emerging Technologies: Drones, Robotics, and Body Cameras
• Cybersecurity Best Practices for Monitoring Centers
• Monitoring Center Quality Assurance and Video Integration Processes
• Improving Efficiencies in Alarm and Video Processing
• Employee Engagement and Retention

If you have expertise or innovative ideas to contribute, we encourage you to submit a proposal. Together, let’s provide actionable insights and practical solutions for monitoring professionals.

For submission details and additional information, go to https://tma.us/education/speakers-smes/call-for-speakers/

Make National Security Technician Day Special for Technicians, Jan. 23rd!

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TMA joins with security industry associations ESA and SIA to celebrate National Security Technician Day on January 23rd each year. The special day serves as a reminder to recognize the commitment and expertise of security technicians—the heroes fortifying our safety. These individuals, often working behind the scenes, are instrumental in ensuring the functionality, reliability, and effectiveness of security systems that safeguard our communities, businesses, and homes. 

Their dedication goes beyond the technical; it embodies a commitment to our safety. From installing and maintaining security systems to troubleshooting and ensuring operational efficiency, these technicians are integral. Here we explore some ideas to make the day extra special. 

Ideas to Make National Security Technician Day Special for Technicians

1. Recognition and Appreciation:

Encourage businesses and communities to publicly acknowledge and thank security technicians for their invaluable contributions, even a social media shoutout is meaningful. Perhaps distribute thank-you notes or cards expressing appreciation for their dedication and hard work.

2. Professional Development Opportunities:

Organize workshops or seminars to enhance their skills or update their knowledge on the latest security technologies. Offer specialized training opportunities to further their expertise in specific areas. 

3. Security Technician of the Year Awards:

Encourage nominations and entries for the prestigious Security Technician of the Year Awards. Recognizing exemplary skills and dedication, this initiative celebrates outstanding achievements in the field and boosts morale among technicians. It’s an opportunity to honor their contributions and showcase their expertise within the industry. 

4. Celebratory Gatherings:

Host a luncheon or dinner where technicians can relax, socialize, and feel appreciated for their efforts. You can arrange team-building exercises or recreational activities to foster camaraderie among technicians and their colleagues.

5. Gifts and Tokens of Appreciation:

Provide personalized gift baskets containing tokens of appreciation. Present certificates of recognition or achievement to highlight their contributions to the safety of the community. 

6. Honoring Our Heroes 

National Security Technician Day serves as a reminder to extend gratitude, recognition, and support to these indispensable professionals whose commitment safeguards our well-being. By celebrating and honoring security technicians, we affirm their vital role in upholding safety and security across our communities.  

NMC Team Member – 500th Graduate of AVS-01 Monitoring Center Operator Training

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NMC’s Josh Olsen is the 500th professional to graduate from TMA’s Monitoring Center Operator AVS-01 Online Training! The training, which launched in July of this year, is an interactive three-module course. Developed primarily for monitoring center operators and delivered online, the dynamic course provides a comprehensive introduction to the AVS-01 Standard; illustrates the Standard’s measurable alarm level classifications; demonstrates the call handling process; and explains the importance of public safety and law enforcement engagement.

Olsen shared NMC has successfully implemented the AVS-01 standard and expressed his appreciation for the course’s design and methodology, commenting, “I believe I learned something new and useful as we move forward with streamlining and perfecting the way we communicate and respond to those in need.”

Congratulations, Josh!

For more information about the AVS-01 training course and to enroll, please visit TMATraining.net.

Important Industry Update – New Threat of Verified Response

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We are seeing a sudden uptick in public safety agencies considering or implementing verified response policies. Seattle, Washington recently implemented this policy with virtually no warning to its citizens or our industry. We know that other cities have also been considering these policies which are detrimental to our ability to protect and service our customers.

The Security Industry Alarm Coalition (SIAC) is working directly with local and state alarm associations to combat these efforts providing expertise and background information that has convinced hundreds of agencies to avoid verified response in favor of the model alarm ordinance that reduces false alarms and continues police response to alarms.

SIAC also continues to work directly with the International Association of Chiefs of Police and the National Sheriff’s Association to promote the model alarm ordinance and best practices in alarm management.

The cost of fighting verified response on a local level can cost thousands of dollars in legal fees, lobbying costs and time investment. SIAC’s dual role of promoting the model alarm ordinance and helping communities oppose verified response is more important than ever.

SIAC needs your financial support to continue this vital mission.

Donate to SIAC:

  • By paypal: https://www.paypal.com/donate
  • By check: Go to https://siacinc.org/donate/ for more details on donating by check

The IACP Ratifies Resolution for ANSI/TMA-AVS-01 2023 Alarm Validation Scoring Standard

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The executive committee of The International Association of Chiefs of Police (IACP), the world’s largest and most influential professional association for police leaders, ratified a resolution encouraging PSAP/ECC operations by law enforcement agencies to use The Monitoring Association’s (TMA) ANSI/TMA-AVS-01 2023 Alarm Validation Scoring Standard. The resolution was prepared and submitted to the IACP’s Private Sector Liaison Sector by Security Industry Alarm Coalition (SIAC) and Partnership for Priority Verified Alarm Response (PPVAR). The resolution was ratified in late October at the IACP’s Annual Meeting in Boston.

As written in the final, approved resolution, “WHEREAS, IACP recognizes the need to focus on the credibility of alarms received by law enforcement/first responder call centers from alarm companies and private entities through the establishment of defined threat levels as contained in AVS-01, will allow for agencies to deploy limited resources efficiently and communicate situational information to responding officers for greater officer/community safety…”

“The AVS-01 standard introduces ground-breaking methodology developed to assist public safety departments with their alarm response policies and to increase law enforcement safety,” states TMA Standards Committee Chair Morgan Hertel. It provides a standardized method for calculating an alarm score, or classification level, that results in a repeatable metric that estimates the validity or potential threat level of a burglar alarm activation using historical and real-time data. The alarm scoring assists law enforcement with resource allocation and Call for Service prioritization.

Stan Martin, executive director, SIAC, commented, “I am thrilled that SIAC successfully facilitated the approval of this resolution. This accomplishment highlights the strong trust and respect we have cultivated with the IACP leadership throughout the years.”

Learn more about the AVS-01 standard online at https://tma.us/standards/tma-avs-01-alarm-validation-standard/.
Read the full text of the resolution HERE.

ESA – TMA 10/18/24 AVS-01 Webinar Available to Stream

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On Oct. 18th, ESA hosted “Selling and Installing for Escalated Response – The Benefits of Selling AVS-01.” TMA-AVS-01 (Alarm Validation Scoring Standard), a new TMA Standard, the defines how monitoring centers and 911 ECCs will communicate the alarm level of burglary signals during the dispatch process with the goal to increase the safety of first responders and drive escalated response to the highest priority alarms. This webinar explored the current state of this impactful standard and what the future holds for sales and installation companies.

SPEAKERS:

  • Jeremy Bates, Bates Security
  • Steve Butkovich, TMA President, CPI Security
  • Chris Denniston, Rapid Response Monitoring
  • Morgan Hertel, Rapid Response Monitoring
  • David Holl, Lower Allen Township (PA)

Stream the 10/18/24 presentation here: https://www.youtube.com/watch?v=qP9a9NEC20s&t=4s

 

CPI Security Commits $1M to Support Hurricane Helene Relief Initiatives

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CPI Security has pledged over $1 million to assist those in need as Hurricane Helene’s devastation continues to affect communities in Western North Carolina.

Headquartered in Charlotte, N.C., CPI Security is sending crews of its own employees weekly, focused on helping its customers and employees in need. The crews are equipped with generators, Starlink satellite internet service, chainsaws and other much needed supplies.

CPI has already sent over 75 employees who have volunteered over 1,000 hours, according to an announcement.

“The devastation caused by Hurricane Helene is like none I’ve ever seen before,” Ken Gill, CEO and founder of CPI Security, said. “Many of our employees, customers, and neighbors are trying to rebuild from this storm, and we’re committed to standing alongside them.”

In addition to CPI’s direct engagement with its affected employees and customers, CPI Security has donated to organizations like Samaritan’s Purse, the American Red Cross, High Country Charitable Foundation, and the Community Foundation of Western North Carolina.

“There are many lives, homes, and businesses that will need to be rebuilt,” Gill said. “This effort will be ongoing for quite some time. Please continue to pray for those affected and give of your talents.”

SDM Magazine, October 24, 2024

Donate to Support Helene Victims in NC

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TMA Board of Director Caroline Brown, a North Carolina resident, shared information on two charities assisting communities in North Carolina that have been impacted.

Please consider making a donation.

https://givingtuesday.mightycause.com/event/Supportbannerelk

https://www.samaritanspurse.org/article/pray-for-those-in-helenes-path/?utm_source=Ggl&utm_medium=cpc&utm_campaign=m_YGND-B24V&utm_content=HurricaneHelene&gad_source=1&gclid=Cj0KCQjwpP63BhDYARIsAOQkATb6wV68kcjmmT72m30gWkBJJ2er3cYDTbOappPIXtK0cVuaPHUW6poaAsQWEALw_wcB

Reminder – new TN 729 area code

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The Tennessee Public Utility Commission issued a news release about the new 729 area code that will overlay the existing 423 area code in eastern Tennessee earlier this year. Please be aware of the key dates for the overlay implementation:

  • August 5, 2024: Permissive 7- or 10-digit dialing began for customers with the 423 area code
  • February 5, 2025: Mandatory 10-digit dialing begins for customers with the 423 area code
  • March 5, 2025: The new 729 area code becomes effective, and mandatory 10-digit dialing is required in the new 729 area code too.

October is Cybersecurity Month – Stay Safe Out There

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Since 2004, the President of the United States and Congress have declared October to be Cybersecurity Awareness Month, time dedicated for the public and private sectors to work together to raise awareness about the importance of cybersecurity.

Over the years it has grown into a collaborative effort between government and industry to enhance cybersecurity awareness, encourage actions by the public to reduce online risk, and generate discussion on cyber threats on a national and global scale. October 2024 marks the 21st Cybersecurity Awareness Month.

Find free resources to support Cybersecurity Awareness Month activities on CISA’s website.

Download CISA’s Resources & Cybersecurity Awareness Month 2024 Toolkit

 

Register to attend:

Emerging Technologies in Cybersecurity
A TMA VPR hosted by OneTel Security

Thursday, October 24, 2024 at 1:00 PM