10-digit Dialing Guidelines – Set to take effect 10/24/21

There are 82 area codes currently permit 7-digit dialing and also use 988 as a central office code. Starting on October 24, anyone that attempts to call a local number in those area codes by using only seven digits will instead be connected to a recording that tells them to hang up and redial using the area code. This change impacts all landline phones, cell phones and VOIP calling systems.

 

Ten-digit dialing will soon be necessary to make sure that calls to 988 get directed to the National Suicide Prevention Lifeline. The 988 hotline was established by the FCC in July 2020 to make it faster for people to connect to crisis counselors and get help without having to remember a longer toll-free number.

 

If someone has a seven-digit number that starts with 988, the phone switch will not know whether this call needs to go to the Suicide Prevention Lifeline or to the seven-digit number. By requiring 10-digit dialing, the North American Numbering Plan Administrator is able prevent any confusion to the system.

 

We wanted to make sure that our members with clients in those areas are aware of this upcoming change.


Additional Resource:

Area Code Overlay Approved for the Virginia 757 Area Code (PDF)

AICC Submits Petition to Postpone 3G Sunset

The AICC’s Petition for Emergency Relief regarding the 3G Sunset was submitted to the FCC on May 10th.

A special note of appreciation to those TMA member companies who contributed to the petition.

Look for future updates.

READ PETITION

ADT Announces Executive Leadership Changes

ADT today announced several changes to its leadership.

Jim Boyce, President, Chief Business Development Officer, has announced his decision to retire effective May 31, 2021. The company is grateful for Jim’s leadership, wisdom, and dedication, and for his many contributions as CEO of Defenders and its successful integration into ADT. Boyce will continue to advise the company’s President and CEO Jim DeVries on a consultative basis.

With Boyce’s retirement, Jeff Likosar has been named Chief Financial Officer and President, Corporate Development, and will assume responsibility for corporate strategy, business development, partnerships, and communications, in addition to his current responsibilities as CFO. Supporting Likosar will be company veteran Ken Porpora, who has been promoted to Executive Vice President, Finance.

Keith Holmes will join ADT later this month as Executive Vice President and Chief Revenue Officer, reporting directly to DeVries. Holmes comes to ADT from Cox Communications, Inc., where he served most recently as Executive Vice President, Head of Cox Business. At ADT, Holmes will lead go-to-market activities and teams, including marketing, sales execution, offer development, and pricing – all key drivers of the company’s long-term revenue growth.

Don Young, who was serving as the company’s Chief Information Officer and Executive Vice President, Field Operations, has been named Executive Vice President and Chief Operating Officer. In this role, he will now also oversee all aspects of service delivery to customers.

Jill Greer joined ADT in April 2021 as Senior Vice President – Finance, Investor Relations and Communications, reporting to Jeff Likosar. Greer comes to ADT after a long career with Delta Air Lines, where she served as Vice President – Investor Relations.

“I want to congratulate Jim Boyce on a well-deserved retirement and thank him for being a trusted friend and partner for many years,” said ADT’s President and CEO Jim DeVries. “With Jim’s upcoming departure and our renewed focus on growth, we’ve realigned and enhanced our team, ensuring we’re building a strong leadership group that will serve ADT well into the future.”

Vivint Home Security and Universal Atlantic Systems Take Top Excellence Awards

The Monitoring Association (TMA) presented its 2021 Excellence Awards virtually, April 15th. TMA’s Monitoring Center Excellence Awards recognize monitoring centers and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The 2021 Excellence Award Winners are:

2021 Monitoring Center of the Year – Enterprise Level – Vivint Smart Home

2021 Monitoring Center of the Year – Small-to-Medium Business Level – Universal Atlantic Systems (UAS)

2021 Manager of the Year – Jonathan Rainbow, Rapid Response Monitoring Services, Inc.

2021 Operator of the Year – Diandra Dean, Affiliated Monitoring, Inc.

2021 Support Person of the Year(Tied) Michelle Quattrini, Rapid Response Monitoring Services, Inc. and Deepak Bysani, Affiliated Monitoring, Inc.

The purpose of this awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

NEW in 2021, TMA introduced a newly restructured Monitoring Center of the Year category for application, which segments entrants based on the size of their business. The new Enterprise Level category welcomed applicants with more than 40,000 subscribers, while the Small-to-Medium Business (SMB) Level category was established for those with 40,000 or less subscribers.

TMA’s Monitoring Center Excellence Awards are co-sponsored by SDM Magazine, which will publish a feature story on the winners in its August issue. Entries are judged by a blue-ribbon volunteer judging panel appointed by TMA.

ADT wins 2021 TMA/SSI Monitoring Technology “Marvel” Award

The Monitoring Association (TMA) and Security Sales & Integration (SSI) Magazine Editor-in-Chief and Associate Publisher Scott Goldfine had the honor of presenting the 2021 TMA/SSI Monitoring Technology “Marvel” Award to Florida-based ADT, LLC virtually this afternoon for its SoSecure app. Leah Page, Vice President, Mobile Security & Strategic Projects, ADT, accepted the award on behalf of winning company.

This award honors innovations in monitoring center technology. It is co-sponsored by TMA and Security Sales & Integration (SSI) and coordinated by the TMA Technology Committee. The purpose of the Marvel Award is to provide recognition for monitoring centers creating and/or using cutting-edge technology and to raise awareness of these new technologies.

SoSecure by ADT is an iOS and Android safety app. It gives customers access to ADT’s 24/7 professional monitoring and emergency response with a simple swipe, tap, or voice command on their mobile phone. GPS location, personally identifiable details, and any available contextual data is shared with emergency responders unless the user indicates (with authentication) that the request was an accident. With an estimated 240 million calls made to 911 in the U.S. annually, often with limited location data according to NENA, this can potentially be lifesaving.

ADT also notifies family and friends in case of an emergency, providing added reassurance. SoSecure’s core safety features, including sending an SOS alert by sliding a button or via SMS chat, are free for everyone.

Learn more about the innovative technologies that ADT and this year’s awards finalists, Acadian Monitoring Services and General Monitoring Services, Inc., have engineered in the August 2021 issue of SSI Magazine.

Georgia Joins List of States Banning Fines for Alarm Companies When Customers Generate a False Alarm

Atlanta, Georgia (April 1, 2021) – The Georgia General Assembly has approved a bill that would ban counties or municipal corporations from fining alarm companies for false alarms generated by a customer and through no fault of the alarm system’s contractor.

“This bill has wider implications than for just our industry,” said John Loud, Vice President of Electronic Security Association (ESA) and President of LOUD Security Systems. “The concept of fining a company for a problem caused by its customers is the equivalent of sending someone’s speeding ticket to Ford and sets a precedent that could be a threat to many industries.”

“These policies do little to change user behavior, deny the user the right to confront their accuser and access to due process, and fines an innocent party for the actions of another,” said Stan Martin, Executive Director of the Security Industry Alarm Coalition (SIAC).

The introduction of the legislation follows a bitter three-year fight after the City of Sandy Springs passed a punitive ordinance that fined alarm companies. The city’s success in defending the legislation in court caused the legislature to act. Only one other Georgia city, Brookhaven, followed Sandy Springs’ lead.

A number of other states have passed bills similar to the Georgia bill in recent years including California, Florida, New Jersey, Texas, Tennessee and Iowa.

“There has never been any evidence that fining alarm companies was any more effective than the model alarm ordinance that is widely utilized nationally and endorsed by the Georgia Association of Chiefs of Police,” said Martin.

“The model ordinance, which fines alarm users, obtains an average 60% reduction in false dispatches and impacts those causing most of the problems. In fact, 85% of alarm systems generate no calls to the police in any given year.”

Under the law companies are responsible for false alarms they cause due to faulty equipment or installation or failure to use a mandated system requiring two calls to an alarm site before notifying police.

“Common sense prevailed,” said Loud. “Our industry stands ready to work with any community that wishes to reduce unnecessary dispatches with a proven model and experts ready to assist.”

Shared by: David Margulies, PRExperts

UL Releases Update on 2021 Audits

The COVID-19 pandemic of 2020 brought the concepts of remote inspection, virtual audits, and working from home into full-fledged practical use, at a speed few would have predicted. The experience was a dramatic demonstration of the value of collaborative problem solving and clear communications. In that spirit, UL would like to share plans for 2021.

Read the full update.

TMA will also be hosting a webinar to present and discuss these updates on April 26, 2021 at 11:00AM/ET. Please refer to our calendar for registration.