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You are here: Home1 / Education2 / Webinars

Educational Webinars

TMA educational webinars are attended by security professionals at every level, not only in North America but worldwide. Webinars provide up-to-the minute information vital to the dynamic alarm industry. Topics span the range from marketing to personnel to industry trends to legislative and regulatory changes. Registration is subject to verification and approval.

Don’t see your topic? Interested in presenting an educational webinar?
Let us know. Send all questions and feedback to education@tma.us
Train. Motivate. Advance.

Access TMA Webinar Archive Here

(TMA Members ONLY – Login required)

Virtual Product Reviews

TMA Virtual Product Reviews (VPR) are webinars inspired by the popular two-minute “lighting round sessions” we offer at TMA Annual Meetings, where our Sponsors and Associate Members have an opportunity to speak about their products. The Virtual Product Review expands the lightning round concept into a 15-minute virtual live product review from a current TMA advertiser, in which attendees will not only learn more about a new/improved product or service, are able to ask questions. The live webinars are archived below.

Interested in offering TMA members to your product, service, or technology?

Contact Evan Newman to schedule your Virtual Product Review (VPR). Share the distinct benefits and features of your product or service with TMA members and other interested monitoring industry professionals.

Upcoming Webinars

The Integrated Dealer: Why Central Stations Should Put an Integrated Accounting-Grade Back Office in Their Dealers’ Hands

Every central station depends on the health of its dealers, and every dealer has the same back-office problem: accounts typed twice, RMR billing that starts weeks after activation, customer records that drift out of sync with the station’s, billing cycles that run on manual steps, and collections that depend on someone remembering to act.

FieldHub is different: the dealer’s customer record, service history, and general ledger are one record, with a live integration into the central station. This session shows what a station gains when its dealers run on it:

  • Accounts created once by the dealer and pushed straight to the station — no re-keying, no drift
  • Activation, deactivation, and system on/off test without a login to your platform
  • Recurring billing, deferred revenue, and AR that start the day the account goes live — no second accounting system
  • Billing cycles and collections that run on schedule, not on staff follow-up
  • Dealers with cleaner books: on-time payers, real attrition numbers, and a more financeable dealer base

Live demonstration against a production station integration, plus Q&A. For central station leadership, dealer program managers, and the dealers they serve.

Date: October 29

Time: 12:00 – 12:45 ET 

REGISTER NOW!

Archived — Free to view
  • From Chaos to Clarity: Building a resilient GSOC – September, 2026, What separates a GSOC that keeps up from one that stays ahead? Total visibility — and the intelligence to act on it. Today’s security teams are drowning in alerts but starving for actionable intelligence, with real events lost among low-priority signals from disconnected systems. This session lays out how leading GSOCs build resilience under pressure: unifying alarms, video, and access control into one shared view, centralizing monitoring across every location, and turning alert overload into focused, faster response. You’ll leave with a practical self-audit and action plan so you know exactly where to start. It’s not just about efficiency; it’s about building the situationally aware GSOC that protects people and assets when it matters most.
  • Smarter Video Monitoring: Alarm.com Intelligence Inside the CHeKT Monitoring Portal – September 2026, Monitoring stations run on efficiency — and the tools operators use need to match that standard. In this session, Alarm.com Senior Strategic Sales Associate Maddy Piovano walks through how Alarm.com’s intelligent camera system, now integrated with the CHeKT Monitoring Portal, gives operators the context they need to assess situations faster and make more accurate dispatch decisions.
  • TMA Virtual Product Review (VPR) with Jadugar – August 2026. Meet the knowledge base built for the electronic security industry. Join TMA for a live Virtual Product Review with jadugar.ai – one knowledge base your team can reach by chat, voice, SMS, or mobile app. 
  • Generate Recurring Revenue with On-Demand Guard Response – August 2026. As police response continues to decline for many alarm calls, monitoring centers are under increasing pressure to provide customers with a reliable response option. In this session, you’ll see how AURA enables monitoring centers to dispatch licensed security officers on demand through a single platform, without changing existing operations or adding internal resources.
  • The Future of Alarm Response: Meet AURA – October 2025. At AURA, we believe every alarm deserves a fast, reliable response. That’s why we built AURA, a platform that connects monitoring centers to a nationwide network of vetted and licensed responders. No hardware, no extra cost, just seamless push-button response. Learn more from AURA US Division President Tim Garrett and US Division Vice President Brandon Smith in this informative VPR.
  • Transform Monitoring with Speco: Remote Video, Analytics & Central Station Integration – September 2025. Discover how Speco’s SecureGuard® platform empowers monitoring centers and integrators with a seamless solution for managing live video, advanced analytics, and cloud video services. We’ll showcase how Speco’s patented deterrent features (bright lights, sirens, and voice-down), AI-driven alerts, and integration with central stations help create new RMR opportunities while reducing false alarms. Attendees will learn how SecureGuard® simplifies monitoring, delivers powerful customer dashboards, and strengthens recurring revenue with easy-to-deploy cloud services. 
  • Agentic AI Is Transforming Remote Monitoring Operations, Are You Ready? – July 2025. Agentic AI refers to systems that don’t just analyze, they observe, decide, and act. And it’s rapidly reshaping how monitoring centers operate. In this powerful session, Steve Reinharz, CEO/CTO of RAD, introduced SARA RVM, the AI-powered monitoring agent already enhancing detection, reducing false alarms, and improving efficiency in live GSOCs. He was joined by Austin Smith, CEO of OneWatch, who shares how SARA RVM is transforming operations inside their Indiana-based command center. If you’re looking to stay competitive in this fast-moving shift, this is a conversation you won’t want to miss.
  • How Generative AI Agents Will Transform the Remote Monitoring Industry – March 2025. Take a transformative look at how generative AI is set to revolutionize remote monitoring. In this industry-changing VPR, RAD demonstrates how AI-powered agents like its SARA RVM are not just enhancing monitoring efficiency, they are redefining security operations altogether. Discover how these cutting-edge technologies are delivering faster, smarter responses to evolving security risks; driving down operational costs while expanding coverage and effectiveness; and bridging the gap between human and machine monitoring with dynamic AI-driven interactions. This isn’t theoretical, it is happening now. The leaders adopting these innovations today are securing dramatic performance gains and outpacing their competition. Whether you are running a GSOC or looking to optimize client retention, this session will show you how to leave legacy solutions behind and take full advantage of AI-powered remote monitoring.
  • Building Secure Next-generation Networks for On-Premises and Hybrid Work Forces with SDWAN and SASE – January 2025. SDWAN and SASE are common terms, but they are often misunderstood. How they apply to any given network can change as businesses are all unique. With all of the “information” on the internet you may still be trying to find answers to these questions: What is SASE and how can it help me secure and improve performance to SaaS based resources? How can a SASE architecture help me create resiliency for my hosted applications? How can I secure my remote work force and improve application access and performance? View this webinar for the answers the above questions and delve deeper into the benefits of SDWAN and SASE. Hosted by Sascha Kylau, OneTel Security, LLC and presented by Dwight Wilhelm, Graphene Networks.
  • Discover the cutting-edge POTS replacement solution– December 2024. View the third in a four-part series hosted by OneTel Security to discover a cutting-edge POTS replacement solution built on a Class 5 Softswitch that fully emulates a central office. Engineered by Granite EPIK, the edge device ensures exceptional service quality and reliability, offering alarm providers a code-compliant network handoff for existing fire or intrusion panels as well as PRI or SIP handoff for monitoring station receivers. What sets this solution apart is its patented technology, which is permitted under NFPA 72 as a Managed Facility-based Voice Network (MFVN). FDNY MFVN and CA MFVN Fire listed, the device is tested for inbound and remote programming of panels, making it a trusted and innovative solution in the industry. Hosted by Sascha Kylau, OneTel Security, LLC and presented by Kevan Moshayedi and Jordan Summers, EPIK.
  • Heighten Your Customer Engagement and Grow Your Business – November 2024. Engage, persuade, and amaze your customers with GoTo Connect’s all new AI functionality. In this TMA Virtual Product Review (VPR), learn more about GoTo Connect, the market-leading cloud-based phone system and customer engagement software, that modernizes and centralizes your customer conversations. Hosted by Sascha Kylau, OneTel Security, LLC and presented by James Weldon, GoTo Solutions Consultant.
  • Emerging Technologies in Cybersecurity – October 2024. Sascha Kylau, OneTel Security, and Ariel Bu, Vectra AI, explore security implications of adopting emerging technologies and how using a good MDR solution can help give you visibility into all aspects of your network data. Take a deep dive into how Vectra can find attacks others can’t with the most advanced AI-driven Attack Signal Intelligence on the planet.
  • Learn How Mobile Guard Alarm Response is Generating New RMR – December 2023. RSPNDR’s Frank Pietrobono presents a business case for mobile guard services and explains how monitoring companies can drive new RMR.
  • Operator Training Recertification
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Membership

Membership in TMA provides company executives and other company members an opportunity to meet and discuss operational procedures, business referrals, mutual problems and industry developments

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ASAP to PSAP Program

Automated Secure Alarm Protocol (ASAP), The Monitoring Association, the Association of Public Safety Communications Officials (APCO) and the National Law Enforcement Telecommunications System (Nlets) have...

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TMA Five Diamond Designation

Gain a competitive edge when your monitoring center becomes TMA Five Diamond designated.

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Why Join TMA

When your company joins TMA, you become part of the association that promotes and defends the interests of the monitoring industry, through its work in government relations, regulatory advocacy, and standards development.

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