TMA released the revised Monitoring Center Operator Level 1 online training course for operators in November 2017. The course was originally created in 2004 to address the challenges of 21st century professional monitoring. Produced by TMA staff and volunteers with extensive industry and training, and reviewed by industry vetting partners, it is recognized as the gold standard in monitoring center operator training. The Level 1 course is a manageable introduction to the industry through an absorbing, inspiring e-learning experience. It features current best practices for online learning including:

• Micro-learning
• Narration
• Audio and visual examples for those with differing learning styles

The course typically takes about 6 hours to complete all of the modules, depending on the student’s knowledge levels. At the completion of the course, students take a final exam. A grade of 85% or higher is passing.

Modules reflect the most current technology capabilities and customer service practices in today’s most effective monitoring centers.

• Module 1 – Introduction to the Monitoring Industry
• Module 2 – Technology
• Module 3 – Effective Communication
• Module 4 – The Monitoring Process
• Module 5 – False Alarm Prevention
• Module 6 – Industry Readiness and Monitoring Center Security
• Module 7 – Monitoring Center Operator Code of Excellence

The states of Alabama, North Carolina, Oregon, Tennessee, and Virginia have accredited the TMA course for state licensing. North Carolina has approved all of our modules for individual CEUs. Check back soon for accreditation status in other states.

Find out more HERE.

Relevant – Cost Effective – Time Efficient

The TMA Operator Level 2 Online Training Course is an appropriate next step training for anyone who has completed and passed Level 1. When life-safety and property are at risk, leadership and accountability are very important. This course will help operators understand why their role is so important, how they can contribute, and why processes and procedures are in place. With technology as a powerful driver, operators will also experience a review of how advancements have impacted monitoring capabilities through faster telecommunications, better video and audio quality, PERS devices and the impact of artificial intelligence.

This companion course also takes about 6 hours to complete all of the modules, depending on the student’s knowledge levels. At the completion of the course, students take a final exam. A grade of 85% or higher is passing.

Why take Level 2?

The TMA Operator Level 2 Online Training Course builds on Level 1. For new hire orientation, we recommend that all students complete Level 1 before taking Level 2, regardless of their industry experience level.

Continuing education will create a common language and improve levels of understanding and professionalism within your organization. Your staff will be consistently trained, allowing them to contribute in a professional manner.

Find out more HERE.

Customize your in-house operator training for new employees or provide a refresher training for established operators. Select from a series of industry specific modules – each of which reflects the most current technology capabilities and customer service practices in today’s most effective monitoring centers.

Find out more HERE.

As the trade association for professional monitoring, TMA has offered operator Level 1 and Level 2 training geared towards reinforcing key components of meaningful operator training. Certification has been a vital component of TMA’s Five Diamond designation and has offered continuing education opportunities essential in state license compliance training. For a number of years, operators were only required to take the certification course one time. TMA’s leadership has moved to support periodic recertification to demonstrate a commitment to maintaining competency. Recertification ensures your operator’s skills and knowledge are up-to-date on the regulations and rules that are essential to their job and industry.

The training program will now contain a recertification component for the Operator courses; certified operators will be required to recertify every three years, beginning in 2021. For those participating in the Five Diamond Designation program, the new operator recertification requirement will begin with the 2021-2022 renewal cycle.

Find out more HERE.

We are certain you will find that TMA’s Monitoring Operator Online Training Courses provide an excellent overview and understanding to the industry and will a tremendous value to your monitoring center’s training program. If you have any questions or feedback, please contact education@tma.us.

Pricing for Monitoring Center Operator Level 1 & Level 2

If you are a TMA member and this is the first time you are purchasing a course, please contact TMA Training Support at 502-254-1506 (8am-8pm ET Monday through Friday), or Support@TMATraining.org to take advantage of your TMA member discounts. Single training modules are also available for purchase individually.

Non-member price per Course: $250

TMA members receive the following discounted prices for Courses:

• 1 – 4: $147 (members only)
• 5 – 9: $136.50 (members only)
• 10+: $126 (members only)

Non-member price per Individual Module: $45

TMA members receive the following discounted prices for Individual Modules:

• 1-4: $30 (members only)
• 5-9: $27 (members only)
• 10+: $24 (members only)

Training Manager Account

For companies who regularly purchase courses from TMA, you may have the option to set up a training manager account to purchase in bulk and manage your course licenses. Please contact Technical Support at 502-254-1506 for assistance and download these instructions.

Course Access/Bulk Purchases/Purchase Orders/Refunds

• Course Access: One year; this way, the course serves as a resource for students to go back and review after initially completing the course. Licenses can NOT be extended beyond that time.
• For bulk orders, please contact The CMOOR Group’s purchasing administrator to set up an account at 502-254-1506 , or Support@TMATraining.org
• The licenses can be purchased in bulk without knowing the student names. The licenses will then sit in queue indefinitely until such a time as they are assigned to an individual.
• For purchase orders you may request an invoice by contacting customer support at 502-254-1506 , or Support@TMATraining.org
• There are no refunds. However, as long as the employee has not completed all the modules and taken the certification exam within 30 days of student registration, the course is fully transferable to a new student. You must contact The CMOOR Group via e-mail at Support@TMATraining.org within 30 days of the need to change. User license transfers may be made one time only.