TMA’s Monitoring Center Operator Online Training Courses focus on professional monitoring in today’s evolving landscape. Produced by TMA staff and volunteers with extensive industry knowledge and training, and reviewed by industry vetting partners, these courses are recognized as the gold standard in monitoring center operator training. Courses offer industry-focused content delivered through an absorbing and inspiring e-learning experience.
Customize your in-house operator training for new employees or provide a refresher training for established operators. Select from a series of industry specific modules – each of which reflects the most current technology capabilities and customer service practices in today’s most effective monitoring centers.
Using current best practices for online learning, modules feature micro-learning, as well as audio and visual examples for those with differing learning styles to enhance the experience.
Each course typically takes about 6 hours to complete. At the completion of the course, students take a final exam. A grade of 85% or higher is passing.
Our courses are housed in the TMA Learning Center (TLC).
More information is available below:
TMA released the revised Monitoring Center Operator Level 1 online training course for operators in November 2017. The course was originally created in 2004 to address the challenges of 21st century professional monitoring. Produced by TMA staff and volunteers with extensive industry and training, and reviewed by industry vetting partners, it is recognized as the gold standard in monitoring center operator training. The Level 1 course is a manageable introduction to the industry through an absorbing, inspiring e-learning experience. It features current best practices for online learning including:
The course typically takes about 6 hours to complete all of the modules, depending on the student’s knowledge levels. At the completion of the course, students take a final exam. A grade of 85% or higher is passing.
Modules reflect the most current technology capabilities and customer service practices in today’s most effective monitoring centers.
The states of Alabama, North Carolina, Oregon, Tennessee, and Virginia have accredited the TMA course for state licensing. North Carolina has approved all of our modules for individual CEUs. Check back soon for accreditation status in other states.
Find out more HERE.
The TMA Operator Level 2 Online Training Course is an appropriate next step training for anyone who has completed and passed Level 1. When life-safety and property are at risk, leadership and accountability are very important. This course will help operators understand why their role is so important, how they can contribute, and why processes and procedures are in place. With technology as a powerful driver, operators will also experience a review of how advancements have impacted monitoring capabilities through faster telecommunications, better video and audio quality, PERS devices and the impact of artificial intelligence.
This companion course also takes about 6 hours to complete all of the modules, depending on the student’s knowledge levels. At the completion of the course, students take a final exam. A grade of 85% or higher is passing.
The TMA Operator Level 2 Online Training Course builds on Level 1. For new hire orientation, we recommend that all students complete Level 1 before taking Level 2, regardless of their industry experience level.
Continuing education will create a common language and improve levels of understanding and professionalism within your organization. Your staff will be consistently trained, allowing them to contribute in a professional manner.
Find out more HERE.
Customize your in-house operator training for new employees or provide a refresher training for established operators. Select from a series of industry specific modules – each of which reflects the most current technology capabilities and customer service practices in today’s most effective monitoring centers.
Find out more HERE.
As the trade association for professional monitoring, TMA has offered operator Level 1 and Level 2 training geared towards reinforcing key components of meaningful operator training. Certification has been a vital component of TMA’s Five Diamond designation and has offered continuing education opportunities essential in state license compliance training. For a number of years, operators were only required to take the certification course one time. TMA’s leadership has moved to support periodic recertification to demonstrate a commitment to maintaining competency. Recertification ensures your operator’s skills and knowledge are up-to-date on the regulations and rules that are essential to their job and industry.
The training program now has a recertification component for the Operator courses; certified operators are required to recertify every three years, beginning in 2021. For those participating in the Five Diamond Designation program, the new operator recertification requirement began with the 2021-2022 renewal cycle.
Find out more HERE.
We are certain you will find that TMA’s Monitoring Operator Online Training Courses provide an excellent overview and understanding to the industry and will a tremendous value to your monitoring center’s training program. If you have any questions or feedback, please contact education@tma.us.
If you are a TMA member and this is the first time you are purchasing a course, please contact TMA Training Support at 502-254-1506 (8am-8pm ET Monday through Friday), or Support@TMATraining.org to take advantage of your TMA member discounts. Single training modules are also available for purchase individually.
Non-member price per Course: $250
TMA members receive the following discounted prices for Courses:
Non-member price per Individual Module: $45
TMA members receive the following discounted prices for Individual Modules:
For companies who regularly purchase courses from TMA, you may have the option to set up a training manager account to purchase in bulk and manage your course licenses. Please contact Technical Support at 502-254-1506 for assistance and download these instructions.
How does management access the tests and scores and how long can they do so? Can they print them for employee files?
Results information for the course scores and test results are available in various ways to the student and the manager. Course scores are available from the Navigation menu via a Knowledge Checkpoints report and provide great detail on every question the student answered throughout the course. This provides information on where students may need to concentrate more effort should they perform poorly on the test. Test results are stored on the Transcript and is limited to a “pass” or “not pass” indication along with a final score for the test. At the end of the test, the student is provided a report with complete test results, but this is not available if closed by the student. To maintain this information for future reference, the student will need to copy and paste the contents of this report into a Word document for saving or printing.
I forgot to print my test results, what do I do now?
The report at the end of the test is currently not held for review once it is closed. To view your needed areas of improvement throughout the course, bring up the Knowledge Checkpoints report from within the course.
Can I go back and review questions and sections of the course before taking the final exam?
The entire course, including all Knowledge Checkpoints, can be taken as often as the student likes during the access period. Easy navigation means you can jump to any part of the course from a menu option. When ready, you can easily start the test. Students will have three attempts to successfully pass the exam. If you are locked out, you must obtain manager approval to have the exam unlocked for another three attempts. Your manager should contact Support@TMATraining.org to reset the exam.
How do I get the certificate?
Upon successful completion of the course, the system will generate a personalized Certificate of Satisfactory Completion. This will designate the student as a TMA Certified Monitoring Center Operator Level 2.
Is my certificate transferable between Monitoring Center companies?
The TMA certificate is issued to the individual and as such can be accepted by any company that uses our training.
What is considered a passing score?
A student must achieve 85% or higher to pass the course.
We haven’t been printing our certificates. Can we print them later?
If a student has passed the course, they will have a reprint certificate link on the home page of the course. You will need to login as that student and launch the course. When prompted to return to the last page you were on, click CANCEL. This will take you automatically to the first page of the course where the reprint link will appear in the upper right corner.
What happens if my certification expires?
If you certification expires you will have a six month grace period from the date of expiration to complete your recertification course options. After six months from the date of expiration you will need to retake the Monitoring Center Operator Level 1 course.
The states of Alabama, North Carolina, Oregon, Tennessee, and Virginia have accredited the TMA courses (Level 1 and 2) for state licensing. North Carolina has approved all of our modules for individual CEUs. Check back soon for accreditation status in other states.
When your company joins TMA, you become part of the association that promotes and defends the interests of the monitoring industry, through its work in government relations, regulatory advocacy, and standards development.
© 2025 The Monitoring Association. All rights reserved.
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