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You are here: Home1 / Education2 / Online Training3 / Consumer Training: False Alarm Awareness

Course Information

The Monitoring Association (TMA) and the Security Industry Alarm Coalition (SIAC) have created this course to help consumers and our member companies educate their customers on how to use alarm systems responsibly.

Studies have shown that alarm user error is the main cause of false alarms, rather than equipment failure. The bottom line is false alarms cost the public, alarm customers, and your community money and resources. Once consumers are comfortable with their alarm systems, they will avoid false alarms and maximize their security investment.

This course will review how alarm systems work and what alarm users can do to avoid mistakes that cause false alarms.

By avoiding false alarms, users will be able to get the most out of their alarm systems and not worry about fines or suspension of services. Alarm users can rest easy knowing that when unexpected emergencies occur, their alarm company is there to respond to any alarms generated from their systems.

Course Benefits

  • Created with the residential alarm user in mind
  • Easy to understand end-user terminology
  • 30-minute training commitment
  • Created with feedback from industry experts and law enforcement
  • Consumer Rate: $40 (Members save 30%: $27)

Go to Course Catalog

  • Online Training
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    • Consumer Training: False Alarm Awareness
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    • Operator Level 1
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Membership

Membership in TMA provides company executives and other company members an opportunity to meet and discuss operational procedures, business referrals, mutual problems and industry developments

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ASAP to PSAP Program

Automated Secure Alarm Protocol (ASAP), The Monitoring Association, the Association of Public Safety Communications Officials (APCO) and the National Law Enforcement Telecommunications System (Nlets) have...

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TMA Five Diamond Designation

Gain a competitive edge when your monitoring center becomes TMA Five Diamond designated.

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Why Join TMA

When your company joins TMA, you become part of the association that promotes and defends the interests of the monitoring industry, through its work in government relations, regulatory advocacy, and standards development.

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Education

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Resources

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