The Monitoring Association (TMA) and the Security Industry Alarm Coalition (SIAC) have created this course to help consumers and our member companies educate their customers on how to use alarm systems responsibly.
Studies have shown that alarm user error is the main cause of false alarms, rather than equipment failure. The bottom line is false alarms cost the public, alarm customers, and your community money and resources. Once consumers are comfortable with their alarm systems, they will avoid false alarms and maximize their security investment.
This course will review how alarm systems work and what alarm users can do to avoid mistakes that cause false alarms.
By avoiding false alarms, users will be able to get the most out of their alarm systems and not worry about fines or suspension of services. Alarm users can rest easy knowing that when unexpected emergencies occur, their alarm company is there to respond to any alarms generated from their systems.
Created with the residential alarm user in mind
Easy to understand end-user terminology
30-minute training commitment
Created with feedback from industry experts and law enforcement
When your company joins TMA, you become part of the association that promotes and defends the interests of the monitoring industry, through its work in government relations, regulatory advocacy, and standards development.