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You are here: Home1 / Events2 / Awards3 / Excellence Awards

TMA Monitoring Center Excellence Awards

The TMA Monitoring Center Excellence Awards recognize any FM approved, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community. The TMA Monitoring Center Excellence Awards Program is sponsored by SDM magazine.

Winners will be covered in an SDM feature article following the awards ceremony.

2021 TMA/SDM Excellence Awards Competition – NOW OPEN!

View 2/8 Awards Orientation webinar on-demand.

Our 2021 entry period is now open. The deadline for all entrees is March 12, 2021.

This year, for the very first time, all applications for the Excellence Awards will be accepted online via Survey Monkey.

Award Entry Links

  • Excellence Awards Organization Information Form (All participating companies must complete and submit.)
  • Monitoring Center of the Year Award Application
  • Monitoring Center Manager of the Year Award Application
  • Monitoring Center Operator of the Year Award Application
  • Monitoring Center Support Person of the Year Award Application

Download a reference guide to assist in completing your application.

The Feb. 8th Orientation webinar is now available on-demand.

If you have any questions, please contact communications@tma.us.

Award Overview

The Excellence Awards were established to:

  • Promote the inherent value of central station services
  • Honor those who have made the most significant contributions to the service
  • Recognize the distinct level of professionalism attained by NRTL-approved central stations

Awards are presented in each of the following four categories:

  • Monitoring Center of the Year
    • NEW! SMB (Up to 40,000 accounts)
    • NEW! Enterprise (More than 40,001 accounts)
  • Monitoring Center Manager of the Year
  • Monitoring Center Operator of the Year
  • Monitoring Center Support Person of the Year

Notes:

  • Past winners of the Central Station/Monitoring Center of the Year Award may NOT apply for the same award until three years has passed. This restriction does NOT apply to those who have won Honorable Mentions or been named finalists in any of the award categories, or to past winners of the TMA Manager or the Year Award, Operator of the Year Award, or Support Person of the Year Award.
  • Monitoring Center Finalists may be contacted by TMA staff on behalf of the judging panel to clarify application questions or to obtain additional information during the judging process.

Presentation

Judging

A panel of judges reviews and scores all entrants. The entrants receiving the three highest numerical ratings advance to the finals.

Questions

For questions, please contact Leigh A. McGuire at communications@tma.us

Past TMA Excellence Award Winners

  • 2020

    Monitoring Center of the Year: Securitas Electronic Security, Inc.

    Manager of the Year: Jacqueline Brogan, Alarm Detection Systems

    Operator of the Year: Amanda Edmunds, AvantGuard Monitoring Services, LLC.

    Support Person of the Year: Gavin Butterfield, AvantGuard Monitoring Services, LLC.

  • 2019

    Monitoring Center of the Year: Guardian Protection

    Operator of the Year: Charles White, Affiliated Monitoring, Inc.

    Manager of the Year: Sarah Murphy, Sonitrol of Fresno

    Support Person of the Year: Ben Perry, Universal Atlantic Systems

  • 2018

    Monitoring Center of the Year: Affiliated Monitoring

    Operator of the Year: Patricia Fody, Vector Security

    Manager of the Year: Carmelo Mosca, Affiliated Monitoring

    Support Person of the Year: Beth Bailey, ADT

  • 2017

    Monitoring Center of the Year: Vivint SmartHome

    Operator of the Year: Craig Pierce, Safe Systems

    Manager of the Year: Keith Godsey, Dynamark

    Support Person of the Year: Laura Jacobson, Cooperative Response Center

  • 2016

    2016 Central Station of the Year: Rapid Response Monitoring Services, Inc.

    2016 Manager of the Year: Michelle Lindus, Vivint Smart Home

    2016 Operator of the Year: Amy Cerney, Vivint Smart Home

    2016 Support Person of the Year: David Carter, Vector Security, Inc.

  • 2015

    2015 Central Station of the Year: Guardian Protection Services

    2015 Manager of the Year: Randy Ambrus, Cooperative Response Center

    2015 Operator of the Year: Susan Farris, Security Central, Inc.

    2015  Support Person of the Year: Kyle Johnson, DMC Security Services

  • 2014

    2014 Central Station of the Year: COPS Monitoring

    2014 Manager of the Year: Chris Newhook, American Alarm & Communications

    2014 Operator of the Year: Tracy Crews, Cooperative Response Center, Inc.

    2014 Support Person of the Year: Mark Simpson, RFI Security, Inc.

  • 2013

    2013 Central Station of the Year: CPI Security Systems

    2013 Manager of the Year: Ted Stoler, Vector Security

    2013 Operator of the Year: Crystal McLemore, CPI Security Systems

    2013 Support Person of the Year: Angie Montgomery, ADS Security

  • 2012

    2012 Central Station of the Year: Vivint

    Honorable Mention: United Central Control

    2012 Manager of the Year:  Amy Becht, Vivint

    Honorable Mention: John Williams, Alarmco Inc. (Las Vegas)

    2012 Operator of the Year: Gale Gordon, The Protection Bureau

    Honorable Mention: Jorge Rodriguez, Monitronics International

    2012  Support Person of the Year: David Palacios,United Central Control

    Honorable Mention: Kate Brickner, Vivint

  • 2011

    2011 Central Station of the Year: Diebold Inc.

    Honorable Mention: Acadian Monitoring Services

    2011 Central Station Manager of the Year: Amy Jo Feliciano, Engineered Protection Systems Inc.

    Honorable Mention: Christine Mudrak, ADS Security

    2011 Central Station Operator of the Year: Melanie Warych, Vector Security

    Honorable Mention: Rodney Freeman, Monitronics International

    2011 Central Station Support Person of the Year: Bryan Nussbaum, State Farm Insurance

    Honorable Mention: Angie Montgomery, ADS Security

  • 2010

    2010 Central Station of the Year: Doyle Security Systems, Inc.

    Honorable Mention: Wegmans Food Markets

    2010 Central Station Manager of the Year: Greg Hurst, Monitronics International

    Honorable Mentions:

    Amy Jo Feliciano, Engineered Protection Systems

    Suzie Nye, AvantGuard Monitoring Centers

    2010 Central Station Operator of the Year:  Lindsay Marcell, ADT Security Services Inc.

    Honorable Mentions:

    Wendy Allerding, Engineered Protection Systems

    Diane Cowgill, Alarmco Inc

    2010 Central Station Support Person of the Year: Phil Arnold, Alarmco Inc.

    Honorable Mention:

    Lori Kibler, Vector Security

  • 2009

    2009 Central Station of the Year: DGA Security Systems, Inc.

    Honorable Mentions: 

    ADS Security, L.P.

    Doyle Security Systems, Inc.

    2009  Central Station Manager of the Year: James Riti, DGA Security Systems, Inc.

    Honorable Mentions: 

    Greg Hurst, Monitronics International

    Suzie Nye, AvantGuard Monitoring Centers

    2009 Central Station Operator of the Year: Jeffrey A. Karabinos, Vector Security, Inc., West-Central Monitoring Center

    Honorable Mentions: 

    Charles Balletto, DGA Security Systems, Inc.

    Stewart Pittenger, Vector Security, Eastern Monitoring Center

  • 2008

    2008 Central Station of the Year: Alarm Detection Systems

    2008 Central Station Manager of the Year: Anita Ostrowski,Vector Security, Inc.

    2008 Central Station Operator of the Year: Mary Ann Ivy, Monitronics International

  • 2007

    2007 Central Station of the Year: Diebold, Inc.

    2007 Central Station Manager of the Year: Mary Jo Vance, CenterPoint Technologies, LLC

    2007  Central Station Operator of the Year: Rick Cahill, Alarm Detection Systems, Inc.

  • 2006

    2006 Central Station of the Year: Vector Security, Inc. Eastern Monitoring Center
    2006 Central Station Manager of the Year:
    Rick Raper, Alarm Detection Systems, Inc.
    2006 Central Station Operator of the Year:
    Christine Mudrak, ADS Security

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