The TMA Monitoring Center Excellence Awards recognize any FM approved, Intertek/ETL or UL-listed monitoring center (TMA members-ONLY) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community. The TMA Monitoring Center Excellence Awards Program is sponsored by SDM magazine.
This year’s awards competition is closed for entrees.
The 2023 TMA Excellence Awards took place on Monday, April 17th. Click on the graphic below to view the recording on-demand.
The 2022 TMA Excellence Awards took place on Monday, April 25th. Click on the graphic below to view the recording on-demand.
The 2021 TMA Excellence Awards took place on April 15th. Click on the graphic below to view the recording on-demand.
A panel of judges reviews and scores all entrants. The entrants receiving the three highest numerical ratings advance to the finals.
Monitoring Center of the Year – Enterprise
Affiliated Monitoring
Monitoring Center of the Year – SMB
Kimberlite – Sonitrol
Monitoring Center Manager of the Year
Shari Wilson, ADT LLC
Monitoring Center Operator of the Year
Terell King, ADT LLC
Monitoring Center Support Person of the Year:
Michael Christatos, Affiliated Monitoring
Monitoring Center of the Year – Enterprise
ADT Security Services
Monitoring Center of the Year – SMB
Stealth Monitoring
Monitoring Center Manager of the Year
Erik Chalifour, TELUS Smart Security & Automation
Monitoring Center Operator of the Year
Brenda Eichfeld, COPS Monitoring
Monitoring Center Support Person of the Year:
John Turner, ADT Security Services
Monitoring Center of the Year – Enterprise
CPI Security
Monitoring Center of the Year – SMB
Statewide Central Station
Monitoring Center of the Year – Manager
Fiore Ayala
Rapid Response Monitoring Services, Inc.
Monitoring Center of the Year – Operator
Samantha Marzili
COPS Monitoring
Monitoring Center of the Year – Support Person
Brian DeCarlo
Rapid Response Monitoring Services, Inc.
TMA Monitoring Center of the Year
Enterprise Level
AvantGuard Monitoring Centers
TMA Monitoring Center of the Year
SMB Level
EPS Security
TMA Monitoring Center Manager of the Year
Marcos Reyes
Kimberlite-Sonitrol Corporation
TMA Monitoring Center Operator of the Year
Sydney Johnston
EPS Security
TMA Monitoring Center Support Person of the Year
LaMar A. Shroyer
Dynamark Monitoring
TMA Monitoring Center of the Year
Enterprise Level
Vivint Smart Home
TMA Monitoring Center of the Year
SMB Level
Universal Atlantic Systems
TMA Monitoring Center Manager of the Year
Jonathan Rainbow
Rapid Response Monitoring Services, Inc.
TMA Monitoring Center Operator of the Year
Diandra Dean
Affiliated Monitoring, Inc.
TMA Monitoring Center Support Person of the Year
Deepak Bysani
Affiliated Monitoring
Michelle Quattrini
Rapid Response Monitoring Services, Inc.
Monitoring Center of the Year: Securitas Electronic Security, Inc.
Manager of the Year: Jacqueline Brogan, Alarm Detection Systems
Operator of the Year: Amanda Edmunds, AvantGuard Monitoring Services, LLC.
Support Person of the Year: Gavin Butterfield, AvantGuard Monitoring Services, LLC.
Monitoring Center of the Year: Guardian Protection
Operator of the Year: Charles White, Affiliated Monitoring, Inc.
Manager of the Year: Sarah Murphy, Sonitrol of Fresno
Support Person of the Year: Ben Perry, Universal Atlantic Systems
Monitoring Center of the Year: Affiliated Monitoring
Operator of the Year: Patricia Fody, Vector Security
Manager of the Year: Carmelo Mosca, Affiliated Monitoring
Support Person of the Year: Beth Bailey, ADT
Monitoring Center of the Year: Vivint SmartHome
Operator of the Year: Craig Pierce, Safe Systems
Manager of the Year: Keith Godsey, Dynamark
Support Person of the Year: Laura Jacobson, Cooperative Response Center
2016 Central Station of the Year: Rapid Response Monitoring Services, Inc.
2016 Manager of the Year: Michelle Lindus, Vivint Smart Home
2016 Operator of the Year: Amy Cerney, Vivint Smart Home
2016 Support Person of the Year: David Carter, Vector Security, Inc.
2015 Central Station of the Year: Guardian Protection Services
2015 Manager of the Year: Randy Ambrus, Cooperative Response Center
2015 Operator of the Year: Susan Farris, Security Central, Inc.
2015 Support Person of the Year: Kyle Johnson, DMC Security Services
2014 Central Station of the Year: COPS Monitoring
2014 Manager of the Year: Chris Newhook, American Alarm & Communications
2014 Operator of the Year: Tracy Crews, Cooperative Response Center, Inc.
2014 Support Person of the Year: Mark Simpson, RFI Security, Inc.
2013 Central Station of the Year: CPI Security Systems
2013 Manager of the Year: Ted Stoler, Vector Security
2013 Operator of the Year: Crystal McLemore, CPI Security Systems
2013 Support Person of the Year: Angie Montgomery, ADS Security
2012 Central Station of the Year: Vivint
Honorable Mention: United Central Control
2012 Manager of the Year: Amy Becht, Vivint
Honorable Mention: John Williams, Alarmco Inc. (Las Vegas)
2012 Operator of the Year: Gale Gordon, The Protection Bureau
Honorable Mention: Jorge Rodriguez, Monitronics International
2012 Support Person of the Year: David Palacios,United Central Control
Honorable Mention: Kate Brickner, Vivint
2011 Central Station of the Year: Diebold Inc.
Honorable Mention: Acadian Monitoring Services
2011 Central Station Manager of the Year: Amy Jo Feliciano, Engineered Protection Systems Inc.
Honorable Mention: Christine Mudrak, ADS Security
2011 Central Station Operator of the Year: Melanie Warych, Vector Security
Honorable Mention: Rodney Freeman, Monitronics International
2011 Central Station Support Person of the Year: Bryan Nussbaum, State Farm Insurance
Honorable Mention: Angie Montgomery, ADS Security
2010 Central Station of the Year: Doyle Security Systems, Inc.
Honorable Mention: Wegmans Food Markets
2010 Central Station Manager of the Year: Greg Hurst, Monitronics International
Honorable Mentions:
Amy Jo Feliciano, Engineered Protection Systems
Suzie Nye, AvantGuard Monitoring Centers
2010 Central Station Operator of the Year: Lindsay Marcell, ADT Security Services Inc.
Honorable Mentions:
Wendy Allerding, Engineered Protection Systems
Diane Cowgill, Alarmco Inc
2010 Central Station Support Person of the Year: Phil Arnold, Alarmco Inc.
Honorable Mention:
Lori Kibler, Vector Security
2009 Central Station of the Year: DGA Security Systems, Inc.
Honorable Mentions:
ADS Security, L.P.
Doyle Security Systems, Inc.
2009 Central Station Manager of the Year: James Riti, DGA Security Systems, Inc.
Honorable Mentions:
Greg Hurst, Monitronics International
Suzie Nye, AvantGuard Monitoring Centers
2009 Central Station Operator of the Year: Jeffrey A. Karabinos, Vector Security, Inc., West-Central Monitoring Center
Honorable Mentions:
Charles Balletto, DGA Security Systems, Inc.
Stewart Pittenger, Vector Security, Eastern Monitoring Center
2008 Central Station of the Year: Alarm Detection Systems
2008 Central Station Manager of the Year: Anita Ostrowski,Vector Security, Inc.
2008 Central Station Operator of the Year: Mary Ann Ivy, Monitronics International
2007 Central Station of the Year: Diebold, Inc.
2007 Central Station Manager of the Year: Mary Jo Vance, CenterPoint Technologies, LLC
2007 Central Station Operator of the Year: Rick Cahill, Alarm Detection Systems, Inc.
2006 Central Station of the Year: Vector Security, Inc. Eastern Monitoring Center
2006 Central Station Manager of the Year: Rick Raper, Alarm Detection Systems, Inc.
2006 Central Station Operator of the Year: Christine Mudrak, ADS Security
When your company joins TMA, you become part of the association that promotes and defends the interests of the monitoring industry, through its work in government relations, regulatory advocacy, and standards development.
© 2025 The Monitoring Association. All rights reserved.
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