Motorola Solutions
Chicago, IL
motorolasolutions.com
Contact: Adam Brandfass, Director of Product Management
Motorola Solutions | Solving for safer
Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our technologies support public safety agencies and enterprises alike, enabling the collaboration that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Learn more about our commitment to innovating for a safer future for us all at www.motorolasolutions.com.
~Joined April 2025
Replicant
San Francisco, CA
Contact Us
replicant.com
Contact: Marcus Anderson, Enterprise Account Executive
Replicant is the only conversational AI solution that enables enterprise contact centers to autonomously resolve the majority of tier-1 customer service calls at the same level as human agents.
Unlike CCaaS add-ons and point solutions, which deploy AI to marginally improve customer experiences across a narrow set of use cases, Replicant uses a unique multi-model platform, a voice-first approach, and proven GenAI components to resolve an increasingly complex and expansive range of requests end-to-end. Our platform’s proprietary speech recognition models, which are dynamically selected for each conversational turn, achieve up to 30% higher accuracy than general models, unlocking unparalleled success in challenging tasks such as contextual disambiguation and alphanumeric collection. In addition, our experts expertly design every conversation to reduce escalations and maximize resolutions by capturing complex intents, extracting multiple entities, understanding context, handling multi-turn interactions, and more. With Replicant’s purpose-built platform, contact centers can achieve an industry-leading resolution rate up to 80%, with an average CSAT score of 4.7 out of 5 and a 50% reduction in handle time.
Designed for enterprise-level uses and challenges, Replicant instantly scales in response to real-time demand, allowing contact centers to seamlessly absorb unpredictable spikes in call volumes while maintaining short wait times and eliminating the need for additional staffing. With Replicant, contact centers are able to refocus their human agents on more complex and engaging customer interactions and significantly reduce agent attrition, reflected in up to a 50% decrease in agent turnover. By resolving the majority of tier-1 customer service requests with Replicant, contact centers can reduce costs by up to 50%.
When compared to do-it-yourself toolkits, Replicant excels in its ability to get contact centers operational in weeks, not months, with minimal resources required. Our out-of-the-box integrations and dedicated team of delivery experts enable the Thinking Machine to leverage knowledge bases, access customer data, and orchestrate business processes without overburdening IT resources. Our extensive library of pre-built use cases, battle-tested across tens of millions of calls, leads to risk-free wins in every industry and is proven to significantly cut deployment times while achieving high resolution rates from day one. Prior to deployment, Replicant’s actionable analytics help organizations identify AI-ready call types, providing insights into caller behavior, accurately forecasting the CX impact and cost savings of AI, and helping contact centers build a comprehensive business case. Replicant meets global security and compliance standards and leverages the power of GenAI through a robust Language Layer to increase performance and protect callers with built-in prompt engineering and dialog policies that redact sensitive data and give administrators complete control over every utterance said by the Thinking Machine.
In a competitive market filled with transformative claims, Replicant’s platform is backed by a money-back guarantee on service and licensing costs if expectations are not met—a guarantee that has never been utilized. And with a Net Promoter Score (NPS) of 70 across all our customers, contact centers can join renowned brands like DoorDash, AAA, NJ Transit, and Love’s Travel in scaling AI confidently without the known and unknown risks associated with less proven solutions.
~Joined August 2024
Robotic Assistance Devices
Ferndale, MI
1-877-78-ROBOT
info@radsecurity.com
radsecurity.com
Contact: Mark Folmer, President
At Robotic Assistance Devices (RAD), our mission is to transform the security services industries through AI-driven solutions that enhance safety, improve efficiency, lower security costs, and provide peace of mind to our clients. Our Autonomous Intelligent Response (AIR) system, built on Autonomous Remote Services (ARS), uses custom-designed robotics and advanced AI to empower organizations, enhance high-frequency workflows, deploy technology in previously inaccessible areas, and tackle complex security challenges at lower costs than legacy solutions. Guided by our values of innovation, integrity, customer focus, collaboration, responsibility, and excellence, we are committed to delivering ethical, customer-centric security solutions and continuously pushing the boundaries to meet modern security challenges.
~Joined June 2024
Bridgepoint Advisors, LLC
Frisco, TX
1-972-839-4860
bridgepoint-advisors.com
Contact: Jason Grelle, Partner
At Bridgepoint Advisors, LLC, co-founders Steve Rubin, Kelly Bond, and Jason Grelle specialize in guiding Alarm, Integration, and Fire Company owners—as well as Central Monitoring Station operators—through the complexities of buying or selling businesses. With extensive expertise in the electronic security industry, we’re dedicated to enhancing the buy/sell experience.
Our team brings decades of combined experience, offering unparalleled insights into market trends, valuation strategies, and deal structuring to help our clients achieve optimal outcomes. Whether you’re looking to expand through acquisition, prepare your business for sale, or navigate the intricacies of selling or buying a security business, Bridgepoint Advisors is committed to being your trusted partner every step of the way. We pride ourselves on building lasting relationships, ensuring confidentiality, and delivering tailored solutions that align with your business goals.
~Joined March 2025
Harkness Group
Pittsford, NY
1-410-430-0717
harkness.group
Contact: David Snyder, President
Harkness Group is a video monitoring consulting firm that specializes in optimizing operational processes that drive sustainable growth, improve quality, response time, and labor utilization.
~Joined May 2024
Hightower Risk Associates Inc.
Miami Beach, FL
1-770-402-3766
LinkedIn
Contact: Steven Haase, President
A seasoned insurance professional, Steven Haase specializes in the development of innovative insurance products that address emerging risks associated with new technologies and evolving economic models. He focuses on offering micro embedded insurance through IoT devices provided by smart home and business companies. These insurance products are designed to cover a range of risks, including:
Additionally, Steve is expanding into cyber insurance and breach prevention and recovery solutions that can be embedded with monitoring subscriptions. Given the increasing vulnerabilities of IoT devices, as highlighted by various reports and articles, there’s a growing need for comprehensive protection. He believes in turning these vulnerabilities into opportunities by offering solutions that include insurance, prevention, and recovery services to safeguard users.
For more details about Steven Haase’s involvement in the history and development of cyber insurance, please refer to this resource: Cyber Insurance on Wikipedia.
~Joined October 2024
Thalamus Labs, LLC
Palo Alto, CA
info@thalamuslabs.com
thalamuslabs.com
Contact: DC Jayasundera, Management Consultant
Thalamus Labs is a team of ex-McKinsey tech business builders empowering organizations in the professional monitoring industry to create significant new value using latest technologies (e.g., IoT, advanced analytics, artificial intelligence)
For companies with distributed assets and/or mobile service crews, Thalamus Labs has a hands-on, accelerated approach to identifying new sources of revenue and cost savings, piloting and validating value creation, and scaling to capture “deep digital” value (e.g., helped a multi-family service provider with a million distributed devices to transform their business model from a B2B to a B2B2C to create 25% more revenue and optimize service costs).
Amidst current market conditions – e.g., entry of new players, changing expectations of security buyers, attrition of recurring subscription revenue, Thalamus Labs helps professional monitoring organizations in the following areas:
Contact us for more information.
~Returned July 2024
Object-Guard Inc. (Objekt-Őr Távfelügyelet) EU
Budapest, Hungary
+36 1 766 4566
objekt-or.hu
International Expertise, Domestic Values
The Object-Őr Group operates the first and only UL Listed (UL 827) dispatcher center in Hungary and Central Europe, including Slovakia, Slovenia, Croatia, Romania, Spain, Italy, France, Deutschland and NA, as well as in the United States. It has a protected underground radio disturbances, gas attack and terror control centers operating according to the strictest US safety standards, with the control of underground radio disturbances and terror attacks in Central Europe, connected and geographically redundant dispatcher centers. The company has been monitoring tens of thousands of customers for 10+ years . Company founder and CEO, Laszlo Doktorits, started the company at age 18 and has built it to what it is today.
Quality, Fast, Reliable
Our company has quality, personalized, complex, 24-hour services, and security solutions at your disposal with nationwide coverage. Count on us anytime, anywhere for quality, fast, and reliable service.
~Joined March 2025
Worldview Monitoring
Randburg, Gauteng
South Africa
+1800-912-2366
worldviewmonitoring.com
Worldview Monitoring has been a leading provider of remote offsite monitoring services since 2016. We specialize in delivering outsourced monitoring solutions to international security firms and other Commercial clients. Founded on the principles of cutting-edge technology and proactive risk management, Worldview Monitoring ensures the protection and success of its global partners. Due to South Africa’s high crime rates, we have developed extensive expertise in handling various illicit activities. The country’s offshore outsourcing industry continues to thrive, thanks to its English-speaking workforce, cultural alignment with Western nations, and strong government support for business process outsourcing (BPO) initiatives. We work together with our Partners to craft customized solutions to address their specific needs and often achieve an operational saving of up to 60% for our clients. Our 24/7/365 Control Centers are world class, with full multi-layered redundancies in place for all eventualities.
~Joined May 2024
Arco Security Central Station Corp
Miami, FL
1-888-320-2726
arcoweb.com
Sales & Information
Our Monitoring Center
Founded by the Dominguez family in 1985, Arco’s alarm monitoring center capitalizes on the background and expertise of individuals specializing in information technology, security services, surveillance, fire systems, customer support, automation and monitoring systems.
Our staff is fully bilingual, providing professional monitoring service nationwide and throughout the Caribbean. Operators are fully vetted, we conduct criminal background checks, financial background checks, and drug tests.
Dealers can rely on our dedicated team of technical support agents to provide expert advice and guidance on any project. The webdealer portal provides 24-hour access to all of their subscriber data, including testing, history, and reporting.
Our call center is UL listed and FirstNet Certified. The site highly secured, under constant surveillance and controlled access, running on fully redundant systems, and backed up by dual power generators.
Monitoring Services
~ Joined February 2025
Lanvac Surveillance Inc.
Montreal, QC
1-866-526-8220
lanvac.com
Lanvac is 100% Privately & family owned and a leader in third-party wholesale contract monitoring. Our only customers are qualified alarm dealers, we do not compete with the alarm dealer.
Our roots go back over 40 years, during which we have developed a reputation as a company that is fully dedicated to providing quality monitoring services for alarm dealers and their customers.
Lanvac operates seven independent monitoring stations that are linked together at all times. Located across North America, these stations are capable of operating in a stand-alone mode or as is normally the case, as part of our inter-connected network.
~ Joined December 2024
ProTELEC Security & Safety
Winnipeg, MB
1-877-949-1417
protelecalarms.com
ProTELEC Security + Safety Ltd. is a Western Canadian, family-owned and operated security and safety company. For over 56 years, we have been protecting life and property through a blend of state-of-the-art monitoring technology and live operator response from our 24/7/365 ULC Certified Emergency Monitoring Centre. As a boutique security and safety provider, ProTELEC is dedicated exclusively to the commercial sector, offering tailored alarm monitoring services, products, and response solutions. ProTELEC employs 49 full time staff and is a COR™-certified, full-service firm with sales, installation, and service of all products (security, access control, video, lone worker monitoring) provided and monitoring services for all products installed.
~ Returned November 2024
United Central Station
Plainview, NY
1-800-343-2250
unitedcs.org
Incorporated in 1983, family owned and operated. United Central Station is based in Long Island and is UL listed.
Founded more than 30 years ago on the North Shore of Long Island, the family owned and operated business is nationally recognized as one of top security providers in the United States. U.L. listed, New York City approved, licensed and insured, United Central Station is ready to serve the monitoring needs of both Residential and Commercial clients.
Total Up-time
We can’t afford to have any down time. That’s why we have invested heavily in backup systems. These include receivers, servers, workstations, network components, communication paths and phone systems.
Emergency Power
Two generators, one auto-starting, power our entire facility in the event of an outage. All employees are trained in the use of both generators. Each unit is tested under load for 30 minutes each week. Critical systems are on UPS systems which are tested monthly.
Software
Our UL listed automation software is in use in over 2000 monitoring facilities worldwide. It is flexible, highly reliable, and expandable to meet the continuously changing needs of the alarm industry.
Contact Us Today about Our Special Dealer Programs
Contact United Central Station today to discuss our special dealer programs. We’re aggressive in onboarding new clients and are here to help you grow your business. Contact us today and schedule a time to talk with one of our central station experts.
~ Joined June 2024
Black Knight Security
Pittsburgh, PA
1-412-928-8899
Contact Us
blackknightsecurity.com
With more than 20 years of experience in the private security industry, Black Knight Security (BKS) has grown from a traditional security guard company into a monitoring company with full-service integration. Our evolution reflects the changing needs of our clients and our ongoing commitment to innovation, efficiency, and tailored protection.
BKS specializes in delivering security solutions to a wide range of industries, including commercial real estate, residential developments, construction sites, manufacturers, and parking operations – both garages and surface lots. We understand the unique security challenges each environment presents, and we design custom strategies that align with our clients’ operational goals and risk profiles.
Our technical capabilities include, but are not limited to, comprehensive system design, remote monitoring, and virtual concierge services. We install and manage advanced CCTV systems equipped with customizable analytics, voice-down technology for real-time intervention, and specialized tools such as license plate readers (LPR), facial detection, and intelligent video surveillance. These systems are designed not only to monitor but to deter and respond to threats in real time.
In addition to video surveillance, BKS offers environmental and situational monitoring services including leak detection, gunshot detection, elevator status monitoring, temperature and thermal monitoring, and fire panel integration. Our access control solutions provide secure, scalable entry management for properties of all sizes, and we work with clients to develop emergency response protocols and vulnerability assessments that enhance preparedness and resilience.
We also assist clients with long-term security planning and budgeting, ensuring they have a roadmap for sustainable protection that evolves alongside their businesses.
Headquartered in Pittsburgh, Pennsylvania, Black Knight Security remains focused on advancing our technology capabilities and delivering integrated solutions that bridge physical security with the future of monitoring, smart surveillance, and remote guarding as we continue to grow.
~Joined April 2025
Danner’s Inc
Pasadena, TX
1-713-597-7349
contact@danners.com
danners.com
Danner’s Security and Logistics is a fourth generation family-owned business based in Houston, TX. Our old-fashioned “can-do” attitude has garnered a reputation for service quality. We call it “The Danner’s Way.”
Over 80 years ago, we began as a security guard services company. Today, we carry those values of vigilance and commitment to a comprehensive offering of the latest security and video monitoring technology.
Founded by D.D. Danner in 1939 in the burgeoning shipping center of the West Gulf Coast, Danner’s Incorporated has a long-standing reputation of meeting and exceeding the service needs of clients around the Gulf. Danner’s Incorporated gulf presence expanded in the late 1980’s with the opening of offices in Port Arthur and Freeport.
Why Danner’s Security? We know what works! Security is what we have been doing for 80 years and we fully understand all types of traditional security services. Our mission statement: “The company pledge is to provide quality services to all our clients using strategic planning and communication technology while meeting or exceeding the needs of each customer.” Along with our traditional security services, we offer new technology that meets our mission statement for our clients today and we will always strive in providing the most cost-effective solutions for our clients tomorrow.
~Joined January 2025
Ollivier Corporation
Los Angeles, CA
www. olliviercorp.com
At Ollivier, we take a holistic, systems-level approach to the design of your security solution. Not only do we provide you with a solution designed around the absolute best in breed security products, but we also look at how well it will work for your security team, your employees, customers, and other stakeholders. A great security system optimizes protection, minimizes inconvenience, and is readily adjusted to accommodate changes in your risk profile. We will not be satisfied until we accomplish this for you and your organization.
Ollivier provides best-of-breed technology such as: Lenel OnGuard, Milestone Video Management Solutions, Panasonic; Commend Intercoms; Verint; Schlage Wireless Locking Systems; Fluid mesh Wireless communications, Traka, Amag and Next Level Security Systems. Ollivier is constantly open to new technologies that improve the experience and security of our customers.
We at Ollivier pride ourselves on building and keeping our customers. We have numerous relationships with companies that have been customers continuously for over 15 years. This is a testament to Ollivier’s design, build experience and commitment to service expertise and operational structure. Ollivier customers are satisfied customers
~Joined May 2024
NewCBN, LLC dba Protos Security
Norcross, GA
protossecurity.com
NewCBN, LLC Remote Video Services
Technology alone can’t replace the human dynamics of a security program, so we also handle monitoring the activity for you. With Protos, you receive state-of-the-art cloud-based video management technology and experienced remote video guards, all backed by excellent customer service from a dedicated team. Using Remote Video Guarding and Response, we mitigate risk by enhancing situational awareness and showing physical security presence.
By hiring personnel with security experience and training them through real-world monitoring scenarios, we ensure that only highly skilled individuals are entrusted with protecting our clients’ sites. As part of this training, remote guard team members are trained on the unique needs of each client they serve and provided with clear procedures for handling various incident scenarios. Typically, our reactions include notifying local law enforcement when necessary, alerting onsite security personnel as needed, and providing constant updates to client contacts who would like to be alerted in real time.
Incident Notification
In remote guarding programs, incident notifications are sent to onsite guards, local law enforcement, and security management.
Reporting and Insights
From real-time email notifications to weekly or monthly recaps, we provide various levels of reporting, including video clips of incidents. Depending on your needs, we develop a reporting plan with you.
Highly Advance Software
Our best-in-class, cloud-based video surveillance software is built to work with any IP or Analog cameras. Its features include managing recording schedules, motion event logs, offline camera notifications, and a live view of cameras.
Manage Multiple Locations
Using a single login, you can manage cameras across multiple sites. Access can be delegated with the ability to configure multiple viewers and access levels.
Cloud-Based Software
Integrated with all remote guarding services, Protos’ cloud-based video surveillance software provides 24/7 access to live and archived video from any device, ensuring that you will never miss an issue. In addition to intelligent motion tracking and event alerts, our managed video software offers offline camera notifications, secure managed servers, and easy-to-use interfaces.
~Joined September 2024
SentraCam
Tempe, AZ
1-888-226-0007
sentracam.com
SentraCam is a commercial security and surveillance monitoring company that has been providing security and customer service for over eight years. During that time, we recognized a gap in traditional business security. While on-site security guards and video recording cameras provide a basic level of security, they have limitations. On-site security guards can’t monitor an entire property at once, and standard security cameras can only show recorded crimes after they happen.
Based on new technology and customer feedback, we developed a better approach to company security. SentraCam combines electronic detection with live remote monitoring, allowing us to detect and stop criminal behavior in real time. The result is better security coverage for less money. SentraCam offers virtual security guard services throughout the Southwest.
~Joined July 2024
Soc-X, LLC
Troy, MI
1-248-417-3302
socxlive.com
Drawing from a rich background in law enforcement, our alarm monitoring company is deeply rooted in a culture of protection and service. With a steadfast commitment to safeguarding homes and businesses, we employ state-of-the-art technology and vigilant monitoring to ensure comprehensive security solutions. Our experienced personnel, with years of service in law enforcement, bring unparalleled expertise to every aspect of our operations. From rapid response to crisis management, our team is dedicated to providing round-the-dock protection, offering peace of mind to our clients. Trusted by countless individuals and organizations, we stand as a beacon of security in our communities, unwavering in our pursuit of safety and reliability.
~Joined May 2024
ViewScan, Inc.
Bay Shore, NY
1-631-969-2600
viewscan.com
ViewScan provides clients with constant 24/7 security, at a fraction of the cost of traditional security guards. We partner with Disabled Veterans and retired military to serve as remote operators who analyze real-time events flagged by AI analytics.
At ViewScan, we provide a series of Advanced AI Analytics to offer various services, powered by our single pane of glass software, ViewScanAI. Our unique approach integrates AI-powered proactive event detection with our human verification layer and team comprised of Disabled American Veterans (DAV), who serve as highly experienced and qualified operators to respond and deter unauthorized activity in real time. ViewScan seamlessly integrates across any existing security system infrastructure to provide a range of service capabilities from ViewScan Protect, Entrance Manager, Delivery Manager, and Gatehouse Manager. Combining our Smart Sensor Technologies and Weapon Detection Systems, we can combine solutions to create Smart IoT Facilities that not only enhance security but operationally, drives significant cost savings!
AI Analytics – Actionable Intelligence
~Joined March 2025
Vigilantex, Inc
Phoenix, AZ
1-480-648-3396
sales@vigilantex.us
www.vigilantex.us
VigilanteX offers a high-quality, USA-made product that sets a new standard in surveillance and offers advanced operational solutions. While traditional systems fall short, our solution enhances safety, reduces insurance costs, boosts site visibility, prevents time theft, optimizes deliveries, and mitigates risks like collisions and water ponding, ensuring smoother, safer construction projects.
~Joined April 2025
Guardian Surveillance Services a division of ARRGO Builders, Inc.
Fremont, CA
1-408-549-1300
sbibuilders.com
A construction company providing surveillance services to our construction projects.
Understanding the unique vulnerabilities of construction sites, Guardian Surveillance Services, a division of ARRGO Builders, Inc., delivers proactive, cutting-edge surveillance solutions to our job site projects. We focus on protecting our assets and ensuring uninterrupted project flow. Our dedication to excellence, professionalism, and reliability translates to safer job sites, reduced losses from theft and vandalism, and a secure working environment.
Guardian Surveillance Services: “building a foundation of security, project after project.”
~ Joined March 2025
Royal Ontario Museum
Toronto, ON
1-416-586-8000
rom.on.ca
Opened in 1914, the Royal Ontario Museum showcases art, culture and nature from around the world and across the ages. Among the top 10 cultural institutions in North America, Canada’s largest and most comprehensive museum is home to a world-class collection of 18 million artworks, cultural objects and natural history specimens, featured in 40 gallery and exhibition spaces. As the country’s preeminent field research institute and an international leader in new discoveries, ROM plays a vital role in advancing our understanding of the artistic, cultural and natural world. Combining its original heritage architecture with the contemporary Daniel Libeskind-designed Michael Lee-Chin Crystal, ROM serves as a national landmark, and a dynamic cultural destination in the heart of Toronto for all to enjoy.
~ Joined December 2024
AURA SOS Inc.
Dover, DE
(972) 955-4266
aura.services
Contact Us
Contact: Timothy Garrett, President, US Division
AURA is a technology platform making emergency response services more accessible and affordable than ever before. Our latest smart emergency response device instantly connects those in need to top-tier, private armed and medical responders anytime, anywhere using a connected device.
AURA was born in 2017 out of the critical need to make private emergency and security response services more accessible and affordable in South Africa. As a result we’ve created South Africa’s largest response network of over 2500 security and medical responders. Regardless of income brackets South Africans can now access security and medical response services instantly using a connected device.We integrate our smart and scalable technology into your existing customer portal, for instance, using API integration, WhatsApp, customised apps, or various IoT devices. Consequently, you’re now able to offer your staff and customers instant emergency assistance as a free or paid for value-added service.
Above all, we’re a young entrepreneurial team of experts within the security and technology industries.
~Joined March 2025
Metro Fire + Security
Gilbert, AZ
(480) 464-0509
metrofireandsecurity.com
Contact Us
It has been said, “To be successful at anything in life, it only takes one person to believe in you.” It was with that thought in mind that Metro Fire+Security began our journey over 40 years ago. On March 11th in the early 1970s we serviced our first customer in Tempe, Arizona (at the corner of McClintock and Southern Ave.). That first account was a small establishment that served Mexican Food, called Nacho’s. Since that day, with business philosophy drawn from the teachings of John Maxwell, Dave Ramsey, Zig Zigler, Dale Carnegie, and others, Metro has grown to its present size and stature. From our modest beginnings operating out of our home, to a small office building in downtown Mesa, to our present location at 63 S. Hamilton Place in Gilbert, Arizona, it has been our commitment to customer astonishment that has fueled our growth.
From initially selling and servicing fire extinguishers, we have transformed ourselves into a full service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.
Because of our commitment to customer astonishment, we have been able to attract a staff of the best and brightest in the fire safety industry here in the southwest, and look forward to an even brighter future.
~Joined January 2025
