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You are here: Home1 / Programs2 / The ASAP Service

ASAP Saves Time, Improves Accuracy, and Increases Efficiency between ECCs and Monitoring Centers

The Automated Secure Alarm Protocol (ASAP) is a national service that is the next generation for the processing of information from alarm monitoring stations needing emergency dispatch. This protocol was founded through the joint partnership of APCO, TMA and NLETS – receiving government recognition and funding since 2010.

What is ASAP?
The Automated Secure Alarm Protocol (ASAP), launched in 2011 as a public-private partnership, is designed to increase the efficiency and reliability of emergency electronic signals from monitoring companies to PSAPs (Now referred to as ECCs). ASAP utilizes ANSI standard protocols developed cooperatively by the Association of Public-Safety Communications Officials (APCO) and The Monitoring Association. With ASAP, critical life safety signals and accurate information are processed in seconds, not minutes, through the Nlets system of state-to-state PSAP/ECC communication, insuring that complete and accurate information is transmitted to the PSAP/ECC every time.

Please contact Bryan Ginn, at 703-242-4670 x19 or you can fill out the Complete Contact Request Form (preferred)

Download the PDF Brochure for ECCs

123 Active ECCs – Population covered 44,975,970

Updated March 9, 2023

Alabama

Montgomery
Morgan County
Talladega County

Arkansas

Little Rock

Arizona

Chandler
Paradise Valley
Phoenix
Tempe
Tucson

California

Riverside

Colorado

City and County of Denver
Jefferson County

Florida

Boca Raton
Bradenton
Charlotte County
Collier County
Manatee County
Pasco County
Riviera Beach
Sarasota County
West Palm Beach
Volusia County

Georgia

Alpharetta
Atlanta
Augusta/Richmond County
Dekalb County

Indiana

Hendricks County
Indianapolis/Marion County
City of Lawrence

Kentucky

Owensboro-Daviess

Maryland

Baltimore City
Calvert County
Prince George’s County

Minnesota

Anoka County
City of Bloomington
Dakota County
Ramsey County
Rice-Steele Counties

Missouri

Boone County

North Carolina

Cary,  Apex and Morrisville
Durham
Fayetteville/Cumberland County
Guilford County
High Point
Iredell County
Johnston County
Kernersville
New Hanover County
Raleigh – Wake County
Union County
Wilson County

New York

Broome County
Cayuga County
Genesee County
Monroe County
Oneida County
Onondaga County
Ontario County
Suffolk County

Ohio

Cincinnati
Delaware County
Dublin
Hamilton County
Licking County
Westerville

Oregon

City of Portland & Multnomah County

Pennsylvania

Bucks County
Chester County
Cumberland County
Dauphin County
Elk County
Monroeville

Tennessee

Bradley County
Brentwood
Hamilton County
Memphis
Murfreesboro
Nashville
Williamson County

Texas

Beaumont
Burleson
Denton County
Fort Worth
Galveston County
Grand Prairie
Harris County
Highland Park
Houston
Irving
Missouri City
Plano
Rockwall
Williamson County

Virginia

Albemarle County-UVA-City of Charlottesville
Arlington County
Chesapeake
Chesterfield County
Colonial Heights
Hanover County
Harrisonburg-Rockingham
Henrico County
James City County
Town of Leesburg
Loudoun County
Martinsville-Henry County
Mecklenburg County
New River Valley
Newport News
Portsmouth
Powhatan County
Prince William County
Richmond
Roanoke
Virginia Beach
York County

Wisconsin

Dane County
Kenosha

Washington

Kitsap County
Snohomish County
Tacoma-Pierce County
Thurston County
Valley Comm, Kent

Washington DC

ECC Testimonials

The ASAP to PSAP program saves our 911 staff an average of 20 hours a month in phone calls, allowing them to focus on other incoming emergency phone calls. The alarm-to-dispatch time it saves is invaluable to the community and the ability to communicate with the alarm company directly through the CAD system is a favorite feature amongst our staff. Any PSAP that is considering the ASAP to PSAP program should know it is WELL worth it!

Neal Haight, Deputy Director, Broome County, NY – ASAP user since 2017 

The ASAP to PSAP system has saved our dispatch center many valuable minutes that has allowed our call takers to answer other 911 calls in a timelier manner and has helped keep our staffing levels manageable as 911 calls steadily increase.  The ASAP solution has also reduced the time first responders get dispatched to critical incidents of which increases public safety by getting responders to the scenes quicker.

Kevin McNallan– Systems Coordinator, Anoka County ECC, MN – ASAP user since 2020

The ASAP to PSAP program has been an extremely valuable tool for our center staff.  Not only does it save them a great deal of time in call taking but increases accuracy.  There is no more trying to understand what address they are trying to give you.

Chris Hegele, CAD/MSAG Administrator, Cary Police Department, NC – ASAP user since 2018

The ASAP to PSAP is an invaluable program has saved our call takers an average of 2 minutes per call, allowing them to concentrate on emergency incoming calls; ultimately improving the quality of life for the community we serve.

Ben Bolin, Alpharetta NG911, GA – ASAP user since 2018

We love ASAP and I can’t say enough positive things about the service. The Collier County Sheriff’s Office saves on average 24 hours a month in staff time communicating with alarm companies. The ASAP process is seamless – alarm calls appear in our pending queue totally bypassing the call taking process allowing our already short-staffed center the ability to handle more emergent calls.  ASAP is priceless and every ECC should take advantage of this service.

Dianne Flanagan, CAD Sr Coordinator, Collier County Sheriff’s Office, Naples FL. – ASAP user since Feb 2017

The ASAP to PSAP interface has been successful in reducing the number of incoming phone calls from alarm companies.  The interface allows call takers to remain available to process 911 calls thus improving call answer times.

Gregory R. Kline, Deputy Director – Dauphin County Department of Public Safety, PA – ASAP user since 2019

Having the ASAP to PSAP service provides a direct exchange of information and allows us to immediately receive calls without the need for a dispatcher to take information over the phone.  This improves accuracy and reduces the overall time it takes for the call to be dispatched to our public safety partners.  I highly recommend PSAPs that are experiencing staffing issues and an increase in high priority calls consider utilizing this service!  Let ASAP help your PSAP ease the load!

Sonya Roman – E-911 Manager, Roanoke, VA – ASAP user since 2019

With only two dispatchers, ASAP has freed up resources to dispatch the call promptly and still have dispatchers available to answer other calls for service and first responders on the radio.  It also saves time obtaining and verifying information before dispatching the call.

Judith McCarthy, Supervisor, Powhatan County, VA – ASAP user since 2019

The ASAP to PSAP was a game changer, as it had a multitude of positive effects on our center.  A few of those included: reducing the amount of stress on our staff, improving accuracy, improving our initial received to dispatch times, and it ultimately helped reduce the number of actual phone calls received. The program allows the alarm company to directly input the call to our CAD system, including packing the CAD record with alarm data that we never received during the manual process.    Our first ASAP to PSAP alarm received was a smoke detector in a ventilation duct at a school.  The alarm was received and dispatched before the school called 911 reporting that they smelled smoke in the building.

Paul Nave, Director, Owensboro-Daviess County Central Dispatch, KY – ASAP user since 2021

ASAP to PSAP has helped reduce our overall call volume for our call takers. The whole process from entering the call into CAD, to any updates for the call, the process is seamless. The program does not cause more work for the dispatchers or call takers. It is great technology and every ECC should be using it.

Allie Edwards, Administrative Supervisor Phoenix Police Department-Communications Bureau, AZ – ASAP user since 2016

ASAP to PSAP has greatly reduced call processing and call dispatching times allowing us, often times, to get units enroute in a minute or less. With the ability to communicate directly with the alarm company through CAD, information is received in real time allowing pertinent factors to be given to officers quicker than would’ve been possible over the telephone. On multiple occasions, the information received in these calls allowed us to determine that they were actual break ins and provided valuable suspect and/or vehicle information to pass on to our responding units so they could attempt to locate suspects while enroute or upon arrival. ASAP to PSAP is a game changer.

Marc Pruitt PST CTO A-TAC, Supervisor, Iredell County Emergency Communications, NC – ASAP user since 2019

The recent implementation of ASAP to PSAP has been a boost to our agency, allowing for faster reaction times to monitored alarmed systems across Kitsap County. Having a direct pipeline to and from alarm companies increases reliability and accuracy of vital information while limiting more traditional delays in bidirectional communication for updates during a call.

Jamie Donley, Assistant Director of Operations, Kitsap 911 – CENCOM – ASAP user since 2019

ASAP to PSAP has been a great addition to the programs we use in our center, reducing processing times and eliminating extra steps previously taken by our calltakers. The ability to communicate directly to the alarm company using our Computer Aided Dispatch system also reduces the time taken by staff to follow up for additional information or clarify questions. I can’t wait until all alarm companies are using this valuable program.

Michele Surdam, Director, Prince William County Department of Public Safety Communications, VA – ASAP user since 2021

Nashville has been using the ASAP to PSAP interface with our Motorola Premier-One CAD system for approximately two years.  By using this interface, it allows our 9-1-1 call takers to focus on answering and processing emergency incidents.  The interface helps to keep call takers in a ready status while alarms are automatically being processed.  As technology continues to evolve, our agency is looking more toward automated features to help prioritize our emergency workflow. 

John Reynolds, Information Systems Advisor, Nashville, TN – ASAP user since 2020

 

Monitoring Center Testimonials

Everybody wins with the ASAP feature.  It saves talk time for the 911 centers, the Monitoring Specialists love how quick and easy it is to dispatch, it ensures clear communication between dispatchers and the Monitoring Specialists, and it saves dispatch time benefitting the customer.  The more jurisdictions ASAP becomes available in, the more average handle time and operations costs fall.

Amy Becht, Director of Monitoring, Vivint Smart Home

The ASAP-to-PSAP program is a huge step forward in improving the level of security for our customers while eliminating non-value-added phone calls for our monitoring centers as well as the public safety Emergency Communication Centers (ECC), direct communication of alarms into the ECC enables quicker response from public safety responders while providing relief for ECC operators by eliminating unnecessary phone calls. At Securitas Technology, we are seeing the impact of this program in increased operator productivity and improved customer satisfaction. We need to push the adoption of this program broader and deeper into our national ECC network as quickly as possible.

Steve Walker, Vice President Monitoring Operations – North America, Securitas Technology

ASAP Active Alarm Companies/Monitoring Centers
Image result for a3 smart home Image result for ads security logo
Image result for ADT logo File:Alert-360-Logo.png
Amherst Alarm Logo
Image result for CPI security logo Image result for Doyle security logo
Image result for Guardian Protection lgoo
Image result for holmes security logo Image result for johnson controls logo Image result for national monitoring center logo
Image result for Protection1 logo
Image result for richmond alarm logo
Image result for Vector security Image result for vivint logo
Image result for Wegmans logo

Approved CAD systems:

  • Hexagon (formerly Intergraph), I/CAD platform, Multiple versions
    • OnCall platform undergoing certification
  • Northrup Grumman, Altaris Platform, version unknown
  • Versaterm, Versatex platform versions unknown
  • Central Square
    • One Solution platform, multiple versions
    • Enterprise Inform platform, multiple versions
    • Total Command, multiple versions
    • Emeres, Dispatch now, multiple versions
  • Motorola, Premier One platform, multiple versions
  • Intellitech, purchased the Alert Public Safety platform, version unknown
  • Tyler, New World Enterprise CAD, versions unknown
  • Spillman (Motorola), Flex, multiple versions

Approved Automation vendors:

  • MASTERMIND, multiple versions
  • Bold Manitou, multiple versions
  • Bold Web, multiple versions
  • SIMMS (part of Bold)
  • Stages (part of Bold), multiple versions
  • IBS

Resources

  • APCO/TMA ANS 2.101.3-2021 Alarm Monitoring Company to Emergency Communications
    Center (ECC) Computer – Aided Dispatch (CAD) Automated
    Secure Alarm Protocol (ASAP)

Awards

  • 2009 Governor’s Technology Award for Innovation in Local Government
  • Inaugural IJIS Institute’s Innovation Award (2009)
  • American City & County Magazine’s 2009 Crown Community Award for Excellence in Local Government
  • Center for Digital Government’s 2009 Digital Government Achievement Award
  • Accepted into the 2009 City Showcase Sponsored by the National League of Cities
  • Alliance for Innovation 2010 Award for Innovation in Local Government
  • 2013 Computerworld Honors Laureate Award – Safety & Security
  • 2013 Governor’s Technology Award for IT as an Efficiency Driver, Government to Business
  • 2013 Government Computer News (GCN) Award for Outstanding Information
  • Technology Achievement in Government
  • 2013 – Best of NIEM award and induction into the NIEM Hall of Fame
  • Alliance for Innovation 2014 Award for Outstanding Innovation in Local Gov’t
  • The ASAP Service
    • ASAP Contact Us
    • ECC Contact Update Form
  • Five Diamond Designation
    • 2023 Five Diamond Marketing Tool Kit
    • Five Diamond Application
    • Five Diamond Marketing Tool Kit
    • Five Diamond Monitoring Centers
  • FirstNet
  • IQ

Membership

Membership in TMA provides company executives and other company members an opportunity to meet and discuss operational procedures, business referrals, mutual problems and industry developments

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ASAP to PSAP Program

Automated Secure Alarm Protocol (ASAP), The Monitoring Association, the Association of Public Safety Communications Officials (APCO) and the National Law Enforcement Telecommunications System (Nlets) have...

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TMA Five Diamond Designation

Gain a competitive edge when your monitoring center becomes TMA Five Diamond designated.

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Advertise with TMA

Why Join TMA

When your company joins TMA, you become part of the association that promotes and defends the interests of the monitoring industry, through its work in government relations, regulatory advocacy, and standards development.

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