The IQ Program is the only quality control program for installations, monitoring, maintenance and service of electronic safety systems.
In order to be IQ Certified, companies pledge to adhere to a stringent code of ethics and to provide top-notch maintenance and service. They also must train their employees in industry-recognized programs, meet all licensing requirements, and carry proper insurance coverage. Most importantly, companies must demonstrate that they are meeting these requirements annually in order to be re-certified.
As the only quality control program for installations, monitoring, maintenance and service of electronic safety systems, IQ Certification serves as a badge of honor for companies that have met the program’s criteria to earn certification. IQ Certified companies are able to develop positive relationships, a positive revenue stream, and positive customer feedback – the three main ingredients for running a successful business.
What does IQ mean for your company?
If you’re looking for a way to set yourself apart from your competition, IQ Certification is a great differentiator.
When your company earns the IQ Certification, you’II have happier customers who have greater faith in their systems and in your company.
Your technicians will be free to focus on revenue-generating jobs, rather than non-revenue-generating warranty work, saving your company both time and money.
IQ also supports you with marketing material and helps improve your relationships with local law enforcement and life safety organizations.
What does IQ mean to Public Safety?
IQ works to improve relations between the alarm industry and public safety. Whenever you see the IQ logo, you can be assured that the security alarm company is meeting all certification guidelines and doing all they can to prevent false alarms through quality system installations and end-user education.
By knowing which companies are working to reduce false dispatches, IQ Certification provides you with a legal and ethical way to recommend quality companies to consumers.
What does IQ mean to consumers?
IQ eliminates the guesswork associated with finding a highly competent and professional alarm company.
You can be assured that IQ Certified installers have completed a nationally recognized training program. In addition, IQ companies agree to observe a rigorous code of ethics and follow specific quality control measures on each system. Once the installation is done, installers will complete an Installation Quality Checklist with you and remain with you until you are fully satisfied with all aspects of the system and installation. All users of your alarm system will be fully trained in its proper operation.
IQ companies are dedicated to reducing false alarms and saving you hundreds of dollars in fines.
Applying to become a Certified IQ Company
Thank you for your interest in the IQ Certification Program. As you know, many in our industry claim to be concerned about quality and false alarm resistance. IQ is your opportunity to prove it!
IQ certification is granted to companies that strictly adhere to the IQ Certification Policies and Guidelines. Each of these policies and guidelines have been crafted to assure that a company is taking all known steps to ensure that they are installing quality and false alarm-resistant alarm systems.
Please note that in order to become certified your company will need to designate an IQ Compliance Officer, who will then need to gather certain materials, some of which must be sent to TMA along with your application and others which must be kept on file at your company by the IQ Compliance Officer. Also, be sure to keep a copy of everything you send to TMA in your files.
If you have any questions or problems as you complete the IQ Certification Application and gather the required materials, please contact John McDonald at firstname.lastname@example.org or at 703-660-4917.
When your company joins TMA, you become part of the association that promotes and defends the interests of the monitoring industry, through its work in government relations, regulatory advocacy, and standards development.