Customize your in-house operator training for new employees or provide a refresher training for established operators. Select from a series of industry specific modules – each of which reflects the most current technology capabilities and customer service practices in today’s most effective monitoring centers.

Level 1 Modules:
Module 1 – Introduction to the Monitoring Industry
Module 2 – Technology
Module 3 – Effective Communication
Module 4 – The Monitoring Process
Module 5 – False Alarm Prevention
Module 6 – Industry Readiness and Monitoring Center Security
Module 7 – Monitoring Center Operator Code of Excellence

Level 2 Modules:
Module 1 – Leadership Skills in the Monitoring Center
Module 2 – Conflict Resolution Using Effective Team Communications
Module 3 – Strategies for Advanced Call Handling in the Monitoring Center
Module 4 – Industry Standards: The Fundamental Building Blocks of Professional Monitoring
Module 5 – Telecommunications and Enhanced Technology
Module 6 – Cybersecurity in the Monitoring Center

All individual modules and certfication courses may be purchased by visting the TMA Learning Center (TLC).