TMA Welcomes 91st and 92nd ECC to its ASAP-to-PSAP Service

TMA is pleased to welcome two new Emergency Communications Centers (ECC) to its ASAP-to-PSAP service. With the addition of these, the service is being used by 92 centers across the United States.

To view a full listing of active or testing ECCs, active Alarm companies or monitoring centers, or to learn more about TMA’s ASAP-to-PSAP services, please visit our website.

TMA ASAP-to-PSAP Service Contact: Bryan Ginn, bginn@tma.us

 Beaumont, TX

The Beaumont TX Police Department 9-1-1 Operations Center became the 91st ECC in the United States and the 11th ECC in the state of Texas to implement the Automated Secure Alarm Protocol (ASAP). Beaumont went live on Tuesday, August 10th with Rapid Response Monitoring, Vector Security, Securitas, Security Central, Stanley Security, Guardian Protection, Affiliated Monitoring, AT&T Digital Life, Tyco (Johnson Controls), National Monitoring Center, Protection One, Brinks Home Security, Alert 360 and Vivint. ADT and United Central Control (UCC) will be brought online soon.

Chesterfield County, VA

The Chesterfield County VA Emergency Communications Center is the 92nd public safety communications center in the United States and the 18th agency in the state of Virginia to implement the Automated Secure Alarm Protocol (ASAP). Chesterfield County went live on Monday, September 13th with Vector Security, Rapid Response Monitoring, Stanley Security, CPI, AT&T Digital Life, Guardian Protection, Protection One, Securitas, Tyco (Johnson Controls), Affiliated Monitoring, United Central Control, National Monitoring Center, Vivint, Richmond Alarm, Wegmans Security, Brinks Home Security and Security Central. ADT went live with Chesterfield County of on September 29th.

Tommy Tucker, Chesterfield’s Director of Emergency Communications, said they are excited to bring this advancement in service to the community. “Increasing our ability to assist in saving lives and protecting property by decreasing the amount of time it takes to respond to and subsequently dispatch in-progress alarm calls,” Tucker said.

IACP Endorse Model Alarm Ordinance

The International Association of Chiefs of Police (IACP) recently passed a resolution that endorses the Model Alarm Ordinance as a tool for promoting “bests practices” to achieve a reduction in alarm dispatches and recommends the ordinance to its 31,000 members in 165 countries.

The ordinance, already in use in approximately 1,000 jurisdictions, was developed and tested in a cooperative effort between the Security Industry Alarm Coalition (SIAC), the IACP, and the National Sheriffs’ Association.

The IACP resolution notes that the organization “recognizes the need for and value of enforcement tools and alarm management processes recommended in this Model Ordinance to achieve the desired reduction in alarm dispatches experienced by police agencies.”

“When fully implemented and enforced, the Model Ordinance results in an approximate 60% reduction or more in alarm dispatches,” said Stan Martin, SIAC Executive Director. “The ordinance focuses on the very small percentage of systems that cause problems for law enforcement and takes into account that 85% of alarm systems generate no dispatches in any given year.”

The Model Ordinance incorporates best practices that have proven to reduce calls for services, including:

  • ECC – Enhanced Call Confirmation (previously called Enhanced Call Verification or ECV) – Two calls to different numbers to determine the cause of the alarm and whether a dispatch is required. Video, audio, and other means of confirmation are also included in the referenced ANSI CS-V01 standard in the Model Ordinance.
  • Requiring Alarm Permits w/fees – Registration for security systems is critical for the effective management of alarm programs.
  • Limiting Free Responses/fines – Setting reasonable fines for alarm dispatches can be a significant deterrent to the occasional offender. Allowing a maximum of two free responses before incurring fines is advisable. Utilizing one free response will yield even higher dispatch reductions.
  • Ceasing Response to Chronic Abusers – The industry supports stopping response to the chronic abusers while including a reasonable appeal and restoration process.
  • Accepting Cancellations – Allowing calls to be canceled if originating party verifies response is not needed.

“SIAC recognizes and supports the importance of a strong relationship between law enforcement and the private sector,” said Martin. “As the industry’s voice on electronic security issues, SIAC is committed to continuing its decades-long collaboration with leading law enforcement organizations such as the IACP to support our shared mission to protect lives and property.”

Attend UL’s Building Innovation Summit, Aug. 31-Sept. 2

UL will host UL’s Building Innovation Summit 2021 on Aug. 31 – Sept. 2, 2021. This virtual event is for the building material and construction industry covering various topics of interest for architects and consultants,  building owners, manufacturers, fire safety professionals, and associations.

The built environment industry is transforming faster in recent times, as the COVID-19 pandemic changed how the construction industry does business. New technologies and practices, stricter safety and security regulations will continue to bring challenges to industry professionals. Construction Industry trends will bring rapid changes in global markets.

This three-day virtual event will feature informative sessions given by UL safety experts on a range of topics impacting the built environment, safety, and security. Hear what industry experts have to say about:

  • Enhancing safety and security in uncertain times
  • Innovations for a brighter tomorrow
  • Building strong foundations for a safer future

TMA members are invited to join us for this three-day summit and register to book seats in advance via the link below.

REGISTER NOW: https://www.ul.com/events/building-innovation-summit-2021

Preview the program schedule for each day.

TMA Joins in Appealing CA Background Check Legislation

On July 15th, TMA joined a diverse group of over 20 trade associations and businesses in signing on to an amicus letter to the California Supreme Court, requesting that the Court reverse a lower court decision on a background check decision.

If left standing, this decision would render most employment in the state severely delayed, and in many cases, they will no longer be possible at all. The amicus effort was led by the Consumer Data Industry Association (CDIA) and the Professional Background Screening Association (PBSA).

On May 26, 2021, the California Court of Appeals, 4th A.D (starting from Riverside County) called for the removal of significant identifiers (date of birth or driver’s license number) from criminal records.

Why is TMA involved?

You, our members, as well as others in our industry, protect people’s lives and property. Every day, businesses and families in California, as well in other states, trust that the people working in our industry are reputable and trustworthy people. Anything that would hamper our members’ abilities to conduct background checks could cause irreparable harm to our members’ customers. Drivers’ licenses are the most commonly used form of identification. Removing date of birth and driver’s license numbers as data identifying criminal defendants will handicap you and background check companies from being able to have a complete picture of an individual and be able to screen out those who should not be entrusted with people’s lives and property.

There is not likely a certain date by which the Court will decide to accept, or reject, the request. If that changes, TMA will alert you. In the event that the Court decides not to take this case, CDIA and PBSA will coordinate a strategy to seek redress by different means. That work will again require a large coalition of support.

View the full list of signatories on TMA’s website at https://tma.us/tma-joins-in-appealing-harsh-ca-background-check-legislation/

If you have any questions, please contact TMA Executive Director Celia T. Besore at cbesore@tma.us or (703) 660-4913.

Amicus signatories included:

  • California Bankers Association
  • California Chamber of Commerce
  • California Credit Union League
  • California Financial Services Association
  • Checkr, Inc.
  • Coalition for Sensible Public Records Access
  • Electronic Security Association
  • Lyft, Inc.
  • Moco Incorporated
  • National Consumer Reporting, Association
  • National Public Records Research Association
  • Public Records Retrieval Network
  • Security Industry Association
  • Southern California Rental Housing Association
  • Sue Weaver CAUSE: Commit to Always Using Screened Employees
  • The Monitoring Association
  • Tribal Gaming
  • Protection Network
  • Uber Technologies, Inc.
  • Vector Security, Inc.
  • Western Burglar Alarm and Fire Alarm Association.

National Suicide Prevention Lifeline – New Dialing Code

Please read the announcement regarding changes needed to be made by Burglar and Fire Alarm Companies in preparation for the nationwide implementation of 988 as the 3-digit abbreviated dialing code for the National Suicide Prevention Lifeline.

It is imperative that alarm companies reprogram alarm panels in customers’ premises if they currently are programed to dial out seven digits to reach the alarm monitoring bureau.  If they are dialing out seven digits now, they must be re-programed to dial out a ten-digit number which includes the area code plus telephone number.Such updates or reprogramming must occur between April 24, 2021 and October 24, 2021 (the permissive dialing period).  Starting these efforts before April 24, 2021 may result in failed calls if permissive 10-digit dialing has not yet been implemented.The changes need to be completed by October 24, 2021.

No change is needed if the alarm panels are currently dialing out ten-digits, or if they are dialing out a toll free number (800, 888, 844, etc.) to reach the alarm monitoring bureau.

We need your assistance in notifying alarm companies in 37 states and 83 area codes about the transition from 7-digit to 10-digit local dialing.  Any assistance in notifying your membership would be appreciated.

Additional information about this transition on the NANPA website at https://nationalnanpa.com/transition_to_10_digit_dialing_for_988/index.html

ANNOUNCEMENT

10-digit Dialing Guidelines – Set to take effect 10/24/21

There are 82 area codes currently permit 7-digit dialing and also use 988 as a central office code. Starting on October 24, anyone that attempts to call a local number in those area codes by using only seven digits will instead be connected to a recording that tells them to hang up and redial using the area code. This change impacts all landline phones, cell phones and VOIP calling systems.

 

Ten-digit dialing will soon be necessary to make sure that calls to 988 get directed to the National Suicide Prevention Lifeline. The 988 hotline was established by the FCC in July 2020 to make it faster for people to connect to crisis counselors and get help without having to remember a longer toll-free number.

 

If someone has a seven-digit number that starts with 988, the phone switch will not know whether this call needs to go to the Suicide Prevention Lifeline or to the seven-digit number. By requiring 10-digit dialing, the North American Numbering Plan Administrator is able prevent any confusion to the system.

 

We wanted to make sure that our members with clients in those areas are aware of this upcoming change.


Additional Resource:

Area Code Overlay Approved for the Virginia 757 Area Code (PDF)

Important Message for Washington, DC Service Providers

Area Code Overlay Approved for the Washington, DC 202 Area Code

Attention: Alarm and Security Service/Equipment Providers

To ensure a continuing supply of telephone numbers, the Public Service Commission of the District of Columbia approved the addition of the new 771 area code to the geographic region served by the 202 area code.  This process is known as an area code overlay.

What is an area code overlay?

An overlay is the addition of another area code (771) to the same geographic region as an existing area code (202). An overlay does not require customers to change their existing area code or telephone number but does require using a new dialing procedure to complete calls.

What will be the new dialing procedure?

The new dialing procedure will require that all calls in the 202 area code that are currently dialed with seven digits will need to be dialed using area code + telephone number.  The same dialing procedure will apply to telephone numbers that are assigned with the new 771 area code.

How does this affect providers of alarm and security services and equipment?

As a result of the overlay, a new local dialing procedure requires callers to dial area code + telephone number. 

Alarm and security services and equipment currently located in the 202 area code and programmed to dial only seven digits must be updated or reprogrammed to dial area code + telephone number for all calls in the 202/771 area code.

Reprogramming of alarm equipment should be completed by October 9, 2021.

To verify that equipment can complete calls to the new 771 area code, a special test number, 771-990-TEST (8378), will be in service beginning August 9, 2021 and it will remain active through December 9, 2021.

When will the change begin?

Effective April 10, 2021, if you have a 202 area code, you should begin dialing the area code + telephone number whenever you place a call.  If you forget and dial just seven digits, your call will still be completed.

Beginning October 9, 2021, if you have a 202 area code, you must dial the area code + telephone number on all calls, including calls within the same area code.  On and after this date, if you do not dial the area code + telephone number, your calls will not complete and a recording will instruct you to hang up and dial again, including the area code.

Beginning November 9, 2021, new telephone lines or services may be assigned numbers using the new 771 area code.

What will remain the same?

  • Telephone number, including current area code, will not change.
  • The price of a call, coverage area, or other rates and services will not change due to the overlay.
  • What is a local call now will remain a local call regardless of the number of digits dialed.
  • Emergency services can still dial just three digits to reach 911.
  • If 211, 311, 411, 511, 611, 711 or 811 are currently available in your community, these calls may still be dialed using just the three digits.

Who may you contact with questions?

Customers with questions regarding the dialing procedure change should be directed to their local service provider, or they can contact the Public Service Commission of the District of Columbia at https://dcpsc.org.

 

Sincerely,

Co-Chairs for the DC 202/771 Area Code Industry Team

Laura Dalton, laura.r.dalton@verizon.com

Karen Riepenkroger, karen.s.riepenkroger@t-mobile.com

National Suicide Prevention Lifeline – New Dialing Code

Please read the announcement regarding changes needed to be made by intrusion and fire services companies in preparation for the nationwide implementation of 988 as the 3-digit abbreviated dialing code for the National Suicide Prevention Lifeline.

It is imperative that alarm companies reprogram alarm panels in customers’ premises if they currently are programed to dial out seven digits to reach the alarm monitoring bureau.  If they are dialing out seven digits now, they must be re-programed to dial out a ten-digit number which includes the area code plus telephone number.  Such updates or reprogramming must occur between April 24, 2021 and October 24, 2021 (the permissive dialing period).  Starting these efforts before April 24, 2021 may result in failed calls if permissive 10-digit dialing has not yet been implemented.  The changes need to be completed by October 24, 2021.

No change is needed if the alarm panels are currently dialing out ten-digits, or if they are dialing out a toll free number (800, 888, 844, etc.) to reach the alarm monitoring bureau.

Additional information about this transition on the NANPA website at https://nationalnanpa.com/transition_to_10_digit_dialing_for_988/index.html

ANNOUNCEMENT

TMA Welcomes Texas PSAP

The Galveston County Sheriff’s Office (GCSO) is the 72nd Emergency Communications Center (ECC) in the United States to implement the (ASAP) and the 10th ECC in the state of Texas to implement ASAP. The GCSO went live with Vector Security and Rapid Response, at 8am CDT on Wednesday, July 22nd followed by Security Central, Guardian Protection, Tyco (Johnson Controls), the National Monitoring Center, AT&T Digital Life, Vivint, Affiliated Monitoring, and Protection One.  Alert 360 and ADT are scheduled to go live with the GCSO within the next 2-3 weeks. 

“The implementation of ASAP to PSAP within the Galveston County Sheriff’s Office ECC is anticipated to provide improved efficiency, accuracy and expedition responding to Police, Fire and EMS alarm calls.  This includes business and residential alarm calls within the unincorporated communities of Galveston County, the City of Hitchcock, the City of Clear Lake Shores, the Village of Tiki Island and the City of Bayou Vista”, said Lt. Margo Ihde, Division Commander of Communications. “The Sheriff’s Office is enthusiastic about this advancement to better serve our community; increasing our ability to assist in saving lives and protecting property by decreasing the amount of time it takes to dispatch and subsequently respond to in progress alarm calls.” 

Learn more about ASAP-to-PSAP.

FCC Will No Longer Issue Warnings

On May 1, the FCC adopted an Order ending its practice of warning most robocallers before issuing penalties for violating the law and for harassing consumers with unwanted robocalls. Such warnings were previously required by law until the TRACED Act was enacted in December 2019.

Specifically, under the prior statutory requirement, the FCC had to issue robocallers that did not otherwise fall within its jurisdiction warnings—formally called citations—related to their alleged violations of the Telephone Consumer Protection Act (by, for example, robocalling cell phones without prior consumer consent) before the agency was able to move forward with an enforcement action. In addition, prior to the TRACED Act, any fine the FCC proposed for TCPA violations by robocallers could be based on violations that occurred only after the warning had been issued. While caller ID spoofing violations—namely, the use of spoofing to scam consumers—did not require warnings, the act of illegal robocalling by these scammers did.

In addition, the FCC action extends the statute of limitations during which robocallers can be fined for TCPA and for spoofing violations. Until now, the FCC had either one or two years, respectively, from the day a violation took place to propose a fine, and only the violations that took place within that timeframe could be included when calculating the proposed forfeiture. With this change, the FCC has four years to propose a fine for spoofing and intentional robocall violations. The Order also increases the maximum fines for intentional robocall violations.

“Robocall scam operators don’t need a warning these days to know what they are doing is illegal, and this FCC has long disliked the statutory requirement to grant them mulligans,” said FCC Chairman Ajit Pai. “We have taken unprecedented action against spoofing violations in recent years and removing this outdated ‘warning’ requirement will help us speed up enforcement to protect consumers. With strong enforcement and policy changes like mandating STIR/SHAKEN caller ID authentication and authorizing robocall blocking, we are making real progress in our fight against fraudsters.”