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Enter the 2023 TMA/SDM Excellence Awards Beginning Dec. 1

Looking for a way to differentiate your company and brand in today’s crowded and competitive landscape? Awards are one of the best ways to stand-out and convey your commitment to quality and to your customers. The Monitoring Association (TMA) and SDM magazine joined together nearly 20 years ago to establish the Excellence Awards. A combination […]

Reduce Wasted Time While Increasing Operational Efficiency

The need for speed When it comes to customer satisfaction and operational efficiency in the alarm monitoring business, the ability to respond quickly and efficiently to an incident is paramount. Being able to offer reduced  response time can mean the difference between keeping a customer or losing one. Your customers want the quickest possible response […]

Town of Leesburg VA Police Department Goes Live with ASAP-to-PSAP

The Town of Leesburg VA Police Department Emergency Communications Center (ECC) is the 117th ECC in the United States and the 21st agency in the state of Virginia to implement the Automated Secure Alarm Protocol (ASAP). The Leesburg ECC went live on Thursday, November 3, 2022, with: Vector Security, Rapid Response Monitoring, Stanley Security, Tyco (Johnson Controls), Brinks […]

MD ECC Goes Live with ASAP-to-PSAP

The Calvert County MD Public Safety Emergency Communications Center (ECC) is the 116th ECC in the United States and the 3rd agency in the state of Maryland to implement the Automated Secure Alarm Protocol (ASAP). The Calvert County ECC went live November 1st, 2022, with: Vector Security, Rapid Response Monitoring, Johnson Controls (Tyco), Stanley Security, Securitas, Protection One, Security […]

TMA President Recognizes UL Solutions’ Schmidt at AM22

TMA President Morgan Hertel recognized the outstanding contributions of UL Solution’s Steve Schmit on Nov. 1st at TMA’s 2022 Annual Meeting in Marco Island, FL. A plaque and gift were presented to Schmit during the AM session. Schmit has worked closely with TMA on many key standards initiatives. Schmit played an instrumental role in the […]

TRG Associates Releases 2021 Industry Annual Attrition Study

TRG Associates’ John Brady shared highlights from his Industry Annual Attrition Report in TMA’s 2022 Annual Meeting’s first session on Nov. 1st. He opened by stressing the importance of knowing why your customers are leaving. In 2021, RMR for participating companies reached a record $784k with “moved” jumping to the second position in the ranking […]

Hertel and Butkovich Present 2022 TMA Awards

TMA President Morgan Hertel and TMA Vice President Steve Butkovich had the honor of presenting TMA’s 2022 awards on Monday, October 31, 2022 on the opening day of TMA’s 2022 Annual Meeting at the JW Marriott Marco Island Beach Resort. Steve presented the inaugural DEI Leadership Award to Kimberlite Corp. Joey Rao-Russell accepted the award. […]