TMA Awards Deadline Extended

The deadline to submit your entry to TMA’s annual Excellence Awards and The Marvel Technology Award has been extended to April 17, 2020

Finalists in all categories will be announced prior to ESX 2020. The awards will be presented at the opening session at ESX 2020, Wednesday, June 10th.

Get all of the submission details online:

If you have any questions, please contact Leigh A. McGuire at lmcguire@tma.us.

Rapid is 2016 CSAA Central Station of the Year

Vivint and Vector Also Honored at ESX on June 9
CSAA is pleased to announce the four winners of the 2016 Excellence Awards:

Central Station of the Year: 
Rapid Response Monitoring Services, Inc.
Central Station Manager of the Year: 
Michelle Lindus, Vivint Smart Home
Central Station Operator of the Year: Amy Cerney, Vivint Smart Home
Central Station Support Person of the Year: David Carter, Vector Security, Inc.

Rapid Response’s core belief is three-pronged: people, training, and technology. The Excellence Awards judges determined that this outstanding company proved to deserve the spot at the pinnacle of our industry. Rapid’s application detailed extensive plans for disaster recovery, false alarm reduction, education and training, technology innovation, customer relations, and community outreach efforts including charitable activities. Its leaders are heavily involved in bettering the industry through volunteering with industry associations to advance important issues such as standards, public sector engagement, and legislation.

Michelle Lindus is Central Station Manager at Vivint, where she leads a team of 140. She participated in the establishment of Vivint’s HOME Quality Service policy to ensure world-class customer service and heads the team that specializes in false alarm reduction. A perpetual student who is always reading, researching and testing new ideas, Michelle has a passion for service in the alarm industry that compels her to work holidays alongside her team and volunteer her off time to CSAA education programs.

David Carter is East Central Station Tech Support Leader at Vector, where he started in 1997 as an operator in data entry. He is a key member of the Disaster Recovery Team and excels at quickly troubleshooting and solving phone carrier issues. Always striving to expand his knowledge, David is known for his willingness to travel to other sites for technical projects and to stand in as an operator or tech support representative whenever needed, and for his commitment to ensuring no piece of equipment ever fails.

Amy Cerney has been a Monitoring Representative at Vivint for ten years. Her responses are frequently featured in company-wide reports of exceptional service; she ably mentors new representatives; and is known as a comforting voice of calm for customers. She is a shining example of Vivint’s and the security industry’s core values to protect lives – last year, she donated a kidney to save the life of a Vivint co-worker.

The CSAA Central Station Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed central station (CSAA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of central station services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved central stations.

The CSAA Central Station Excellence Awards Program is sponsored by SDM Magazine.

Entries are judged by a blue-ribbon judging panel appointed by CSAA. The four winners were announced at the 2016 Industry Excellence Awards Breakfast at ESX in Fort Worth on Thursday, June 9. For past winners and more information, visit csaa.org/csaa-excellence-awards.

Chief McEwen to Receive 2016 Public Sector Award

VIENNA, VA (June 1, 2016) – Chief Harlin McEwen is the recipient of CSAA’s 2016 Public Sector Award. This special honor is given by CSAA in recognition of a public sector individual’s contribution to the alarm industry. He will be presented with the award at the 2016 Electronic Security Expo (ESX) Public Sector Luncheon on Thursday, June 9, at the Fort Worth Convention Center.

“It is our pleasure to recognize Chief McEwen for his tireless efforts to advance the relationship between monitoring companies and our partners in the public sector,” said CSAA President Pamela J. Petrow.

Chief McEwen served for 13 years as the Chief of Police for the Cayuga Heights, New York Police Department before moving on to serve as the Deputy Commissioner for the NY State Division of Criminal Justice Services. He later returned to police work, serving as the Chief of Police for the City of Ithaca, NY, before taking the position of Deputy Assistant Director of the FBI.

In addition, he served for more than 37 years as the Chairman of the International Association of Chiefs of Police (IACP) Communications & Technology Committee. During that time he was the principle representative and spokesperson for the IACP on matters relating to Communications & Technology. For this ongoing work, in 2000, the IACP honored him with a presentation of the first (and only) Lone Star Distinguished Award, and in 2006 he was elected as IACP Honorary President.

McEwen has also served as a distinguished Member of the Executive Steering Committee of the Global Advisory Committee, a Federal advisory group to the U.S. Attorney General. The GAC has been responsible for the development and implementation of numerous innovative justice information sharing standards and programs.

Since 2012 he has served as the Chair of the FirstNet Public Safety Advisory Committee. In this role he is leading the efforts of the 42-member PSAC to interact with the FirstNet Board and staff and the nationwide public safety community to develop and implement a new Nationwide Public Safety Broadband Wireless Network.

McEwen played a critical role in the launch of CSAA’s ASAP program and has worked tirelessly in its promotion.

“I am deeply honored with being selected for this prestigious award and have enjoyed working with the members of the Central Station Alarm Association for many years,” said McEwen.  “The continued close working relationship between the public safety community and CSAA is resulting in greatly improved public safety services to the public.”

The award recipient must be nominated by one or more CSAA members in good standing. Two CSAA Past Presidents, Lou Fiore and Jay Hauhn, put McEwen’s name forward for consideration. Fiore noted that, “An essential component of ASAP is its connection to the Nlets network. Chief McEwen was instrumental in bringing CSAA’s ASAP program together with Nlets.”

“Chief McEwen’s leadership of the First Responder Network Authority (FirstNet)’s Public Safety Advisory Committee, and his commitment to engaging the alarm industry in FirstNet’s activities, has been critical to the advancement of our relationship with FirstNet and our favorable positioning for the future,” said Hauhn.

For more information, contact Elizabeth Lasko at CSAA, 703-242-4670 or ewlasko@csaaintl.org.

 

About CSAA International

The Central Station Alarm Association International (CSAA) is an internationally-recognized non-profit trade association that represents professional monitoring companies that are listed by a CSAA-approved Nationally Recognized Testing Laboratory, such as FM Global, Intertek/ETL or UL. CSAA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. Since its incorporation in 1950, CSAA has served its members’ interests through education, online training, meetings and conventions, certification, insurance, and industry standards. www.csaaintl.org. For more information, contact Elizabeth Lasko at CSAA, 703-242-4670 x 16.

Guardian Protection Services is CSAA Central Station of the Year

CSAA Excellence Awards: 2015 Central Station of the Year is …
Guardian Protection Services

Three Individuals at CSAA Member Companies Also Recognized for Performing at the Highest Level

VIENNA, VA (July 8, 2015) – CSAA International announced the winners of the CSAA 2015 Excellence Awards on June 25 at the Electronic Security Expo (ESX) in Baltimore, MD. The winners are:

 

  • Central Station of the Year: Guardian Protection Services
  • Central Station Support Person of the Year: Kyle Johnson, DMC Security Services
  • Central Station Operator of the Year: Susan Farris, Security Central Inc.
  • Central Station Manager of the Year: Randy Ambrus, Cooperative Response Center

“The entire Guardian Protection Services team is honored to receive this prestigious recognition,” said Mike Overby, vice president of customer service. “The Central Station of the Year Award embodies CSAA’s dedication to the electronic security industry and exemplifies the unwavering effort of each Guardian employee in the pursuit of the delivery of unparalleled excellence. I want to commend Guardian’s Central Station teams, led by Jason Bradley, Guardian’s Director of Central Station Operations; I know that they are especially proud and humbled by this award.”

The CSAA Central Station Excellence Awards recognize FM Approvals, Intertek/ETL or UL-listed central stations and outstanding personnel that perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community. Entries are judged by a blue-ribbon panel appointed by CSAA.

The CSAA Central Station Excellence Awards Program is co-sponsored by SDM. The finalists and winners were announced by Laura Stepanek, SDM editor, at a special breakfast event during ESX.

“The purpose of our awards program is to establish and promote the inherent value of central station services in general, to honor those who have made the most significant contributions to the service, and to promote the distinct level of professionalism attained by NRTL-approved central stations,” said Jay Hauhn, CSAA Executive Director. “The electronic security industry has so many companies and individuals providing superior service to those who count on our protection; our Excellence Awards recognize those that particularly stood out this year. We congratulate our nominees, finalists and winners on their accomplishments, which are a testament to the quality of our industry every day.”

An in-depth report about the Excellence Awards winners will appear in the August issue of SDM and the fall issue of CSAA Dispatch. Read on for the complete list of nominees and finalists.

Support Person of the Year Nominees

  • Marcha Moni-Erigbali, Ackerman Security Services
  • Mike Saxer, Amherst Alarm, Inc.*
  • Laura Mellang, Cooperative Response Center
  • Jesse T. Hall, COPS Monitoring*
  • Erich Jackson, Diebold Security
  • Kyle Johnson, DMC Security Services*
  • Melissa Jones, Protection 1

Operator of the Year Nominees

  • Tonya Mackson, Ackerman Security Systems
  • Alex Doll, Amherst Alarm, Inc.*
  • Tiffany Miller, Cooperative Response Center*
  • Chantel Northrup, COPS Monitoring
  • Betty Myers, DMC Security Services
  • Beth Cadman, FE Moran
  • Lisa Pierson, Protection 1
  • Susan Farris, Security Central Inc.*

Manager of the Year Nominees

  • Christine Jones, Ackerman Security Systems*
  • Rick Whalen, Amherst Alarm, Inc.
  • Randy Ambrus, Cooperative Response Center*
  • Elle Daley, COPS Monitoring
  • Bob Boland, Custom Alarm*
  • Karen Huntley, FE Moran
  • Amy Cooper, Protection 1

Central Station of the Year Nominees

  • Ackerman Security Systems
  • Amherst Alarm, Inc.
  • Cooperative Response Center
  • F E Moran*
  • Fifth Third Bank
  • Guardian Protection Services*
  • Protection 1*
  • Universal Atlantic Systems

*finalist

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About CSAA International

The Central Station Alarm Association International (CSAA) is an internationally-recognized non-profit trade association that represents professional monitoring companies that are listed by a CSAA-approved Nationally Recognized Testing Laboratory, such as FM Approvals, Intertek/ETL or UL. CSAA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. Since its incorporation in 1950, CSAA has served its members’ interests through education, online training, meetings and conventions, certification, insurance, and industry standards. www.csaaintl.org. For more information, contact Elizabeth Lasko at CSAA, 703-242-4670 x 16.

Bill Hobgood to Receive CSAA Public Sector Award

Richmond, VA’s Bill Hobgood is Recipient of Inaugural CSAA Public Sector Award

Public Safety Project Manager Recognized for Tireless Work on Behalf of the ASAP® Program

 VIENNA, VA (June 18, 2015) – CSAA International announced that Bill Hobgood, Project Manager, Public Safety Team in the Department of Information Technology for the City of Richmond, Virginia, is the recipient of CSAA’s inaugural Public Sector Award. This special honor is given by CSAA in recognition of a public sector individual’s contribution to the alarm industry.

“Over the past several years, Bill has worked tirelessly to promote and implement ASAP®, a program that increases the efficiency and reliability of emergency electronic signals from central station alarm companies to Public Service Answering Points (PSAPs),” said CSAA President Pamela J. Petrow. “Bill is the ideal recipient of this inaugural award–he has been an indefatigable advocate for the ASAP program, which benefits both the private and public sector.”

“I am deeply honored to receive CSAA’s Inaugural Public Sector Award,” said Hobgood. “Having personally developed the first ASAP to Computer-Aided Dispatch interface for York County, VA and the City of Richmond, VA that was launched in 2006 as a two-and-a-half year pilot, I realized from day one that the ASAP program would become the win-win that it has for public safety and the alarm industry with the primary beneficiary being the community that we serve. The ASAP program has a proven track record of successes across the United States made possible due to faster responses by public safety responders.”

Hobgood was nominated for the award by Vector Security and by CSAA Past President Louis T. Fiore. “This award is so well-deserved!” said Fiore. “Bill has done a great deal for CSAA, ASAP and the industry as a whole, and I congratulate him on this recognition.”

ASAP was launched in 2011 as an initiative by the alarm industry in a cooperative effort between the Association of Public Communications Officials (APCO) and CSAA. With ASAP, critical life safety signals and accurate information is processed in seconds, not minutes, through the Nlets system of state-to-state PSAP communication, insuring that critical time is not lost, and that complete and accurate information is transmitted to the PSAP every time. The ASAP program also helps reduce false alarms, and may save the PSAPs and emergency services potentially millions of dollars.

“ASAP is a critical initiative that will improve public safety,” said Petrow, “and it is being implemented all around the country thanks to Bill.”

“The program continues to expand to additional Public Safety Answering Points and alarm central stations at a rapid pace,” Hobgood said. “It has been personally rewarding each time I learn of another PSAP or central station that has joined the program. This program really works and I am thankful to be part of it.”

Hobgood’s efforts to promote and implement ASAP include:

 

  • Assuming the role of technical lead for the original pilot in 2006 and achieved the first Computer-Aided Dispatch (CAD) interface
  • Serving as Co-Project Manager for APCO with the IJIS Institute on the Public Safety Data Interoperability Program that led to the development of the IEPD for the ASAP program
  • Serving as Chair of APCO’s Data Transfer Committee that led to the program becoming an American National Standard
  • Promoting the ASAP program to many groups in at least 40 presentations including:
    • APCO International annual conferences
    • Local and regional APCO/NENA chapter conferences
    • Justice Clearinghouse webinars
    • CAD provider user groups
    • Best of NIEM webinars
    • IJIS Institute Symposiums and Briefings
    • ASIS Security conferences
    • International Association of Chiefs of Police (IACP) conferences
    • Law Enforcement Information Management (LEIM) conferences
  • Working with each central station that participates in the ASAP program to certify their automation with the City of Richmond CAD system in conforming to the ANSI standard
  • Working with many of the PSAPs that are operational today with the ASAP program including:
    • City of Richmond, VA
    • York-Williamsburg-Poquoson, VA
    • James City County, VA
    • Washington, DC
    • Houston, TX
    • Henrico County, VA
  • As subject-matter-expert on the ASAP program, answering technical questions from PSAPs and central stations, reaching out to PSAPs for feedback and follow up, and participating in monthly ASAP committee conference calls to keep CSAA informed

Hobgood will be presented with the award at the Electronic Security Expo (ESX) Public Sector luncheon on Wednesday, June 24, at the Baltimore Convention Center. For more information, contact Elizabeth Lasko at CSAA, 703-242-4670 or ewlasko@csaaintl.org.

About CSAA International

The Central Station Alarm Association International (CSAA) is an internationally-recognized non-profit trade association that represents professional monitoring companies that are listed by a CSAA-approved Nationally Recognized Testing Laboratory, such as FM Global, Intertek/ETL or UL. CSAA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. Since its incorporation in 1950, CSAA has served its members’ interests through education, online training, meetings and conventions, certification, insurance, and industry standards. www.csaaintl.org. For more information, contact Elizabeth Lasko at CSAA, 703-242-4670 x 16.

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