2015 CSAA Marketing MARVEL Award Winner is COPS Monitoring

VIENNA, VA (July 17, 2015) — CSAA International announced the winner of the CSAA 2015 Five Diamond Marketing MARVEL Award on June 25 at the Electronic Security Expo (ESX) in Baltimore, MD. COPS Monitoring was honored for promoting its CSAA Five Diamond status to gain a competitive edge in the marketplace.

The CSAA Five Diamond Marketing MARVEL Awards Program recognizes CSAA Five Diamond companies that have used their CSAA Five Diamond designation to better position themselves in the marketplace. This program is sponsored by Security Sales & Integration (SSI). 

“We are proud to be named as this year’s Marketing MARVEL Award winner,” said David Smith, Director of Marketing for COPS Monitoring. “We work hard behind the scenes every day for our dealers helping to safeguard their customers and hard-earned reputations. We believe when we win, our dealers win. We hope that proudly advertising our network of CSAA Five Diamond central stations and being named last year’s Central Station of the Year not only help give our dealers peace of mind, but also contribute to their competitive edge in the marketplace.”

The company submitted an integrated marketing plan that prominently featured their CSAA Five Diamond status on advertising, newsletters, their website, exhibits, company overview, sales literature, and even business cards.

“CSAA is pleased to recognize COPS for their exemplary and creative efforts to use their Five Diamond status to increase their visibility in the marketplace,” said CSAA Executive Director Jay Hauhn. “When our CSAA Five Diamond companies spotlight their certification through public promotion, consumers become more aware of how important it is to choose high-quality professional monitoring. Congratulations to COPS for making Five Diamond such an important part of their marketing plan!”

The CSAA Five Diamond Program is a balanced certification program providing its companies a distinction in the central station monitoring marketplace because it signifies five points of excellence:

  1. Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
  2. Commitment to the highest levels of customer service.
  3. Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the CSAA online training series.
  4. Commitment to raising the industry standards through CSAA membership and participation in its activities.
  5. Commitment to reducing false dispatches.

The purpose of the CSAA Five Diamond Marketing MARVEL Awards Program is to:

  • Recognize and honor companies that have used their CSAA Five Diamond designation in creative ways to gain a competitive advantage in the marketplace.
  • Inspire others to market their CSAA Five Diamond advantage.
  • Help other CSAA Five Diamond companies create their own CSAA Five Diamond Marketing Toolkit.
  • Heighten awareness of the CSAA Five Diamond Program to CSAA members and the industry at large.
  • Inspire ALL companies engaged in security monitoring to enrich their operations by educating them about the “best marketing practices” of CSAA Five Diamond companies.
  • Elevate the profile of CSAA Five Diamond companies and CSAA for their professionalism in the eyes of the mainstream media and general public.

All CSAA Five Diamond Marketing MARVEL Award entries are reviewed by a panel of judges selected by CSAA and members of the CSAA Five Diamond Marketing MARVEL Awards Program Subcommittee. The judges are not affiliated with any currently-operating central station.

Watch for coverage in SSI and CSAA Dispatch later this summer. Contact Elizabeth Lasko at CSAA for photographs and more information.

 

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 About CSAA International

The Central Station Alarm Association International (CSAA) is an internationally-recognized non-profit trade association that represents professional monitoring companies that are listed by a CSAA-approved Nationally Recognized Testing Laboratory, such as FM Approvals, Intertek/ETL or UL. CSAA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. Since its incorporation in 1950, CSAA has served its members’ interests through education, online training, meetings and conventions, certification, insurance, and industry standards. www.csaaintl.org. For more information, contact Elizabeth Lasko at CSAA, 703-242-4670 x 16.

 

Guardian Protection Services is CSAA Central Station of the Year

CSAA Excellence Awards: 2015 Central Station of the Year is …
Guardian Protection Services

Three Individuals at CSAA Member Companies Also Recognized for Performing at the Highest Level

VIENNA, VA (July 8, 2015) – CSAA International announced the winners of the CSAA 2015 Excellence Awards on June 25 at the Electronic Security Expo (ESX) in Baltimore, MD. The winners are:

 

  • Central Station of the Year: Guardian Protection Services
  • Central Station Support Person of the Year: Kyle Johnson, DMC Security Services
  • Central Station Operator of the Year: Susan Farris, Security Central Inc.
  • Central Station Manager of the Year: Randy Ambrus, Cooperative Response Center

“The entire Guardian Protection Services team is honored to receive this prestigious recognition,” said Mike Overby, vice president of customer service. “The Central Station of the Year Award embodies CSAA’s dedication to the electronic security industry and exemplifies the unwavering effort of each Guardian employee in the pursuit of the delivery of unparalleled excellence. I want to commend Guardian’s Central Station teams, led by Jason Bradley, Guardian’s Director of Central Station Operations; I know that they are especially proud and humbled by this award.”

The CSAA Central Station Excellence Awards recognize FM Approvals, Intertek/ETL or UL-listed central stations and outstanding personnel that perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community. Entries are judged by a blue-ribbon panel appointed by CSAA.

The CSAA Central Station Excellence Awards Program is co-sponsored by SDM. The finalists and winners were announced by Laura Stepanek, SDM editor, at a special breakfast event during ESX.

“The purpose of our awards program is to establish and promote the inherent value of central station services in general, to honor those who have made the most significant contributions to the service, and to promote the distinct level of professionalism attained by NRTL-approved central stations,” said Jay Hauhn, CSAA Executive Director. “The electronic security industry has so many companies and individuals providing superior service to those who count on our protection; our Excellence Awards recognize those that particularly stood out this year. We congratulate our nominees, finalists and winners on their accomplishments, which are a testament to the quality of our industry every day.”

An in-depth report about the Excellence Awards winners will appear in the August issue of SDM and the fall issue of CSAA Dispatch. Read on for the complete list of nominees and finalists.

Support Person of the Year Nominees

  • Marcha Moni-Erigbali, Ackerman Security Services
  • Mike Saxer, Amherst Alarm, Inc.*
  • Laura Mellang, Cooperative Response Center
  • Jesse T. Hall, COPS Monitoring*
  • Erich Jackson, Diebold Security
  • Kyle Johnson, DMC Security Services*
  • Melissa Jones, Protection 1

Operator of the Year Nominees

  • Tonya Mackson, Ackerman Security Systems
  • Alex Doll, Amherst Alarm, Inc.*
  • Tiffany Miller, Cooperative Response Center*
  • Chantel Northrup, COPS Monitoring
  • Betty Myers, DMC Security Services
  • Beth Cadman, FE Moran
  • Lisa Pierson, Protection 1
  • Susan Farris, Security Central Inc.*

Manager of the Year Nominees

  • Christine Jones, Ackerman Security Systems*
  • Rick Whalen, Amherst Alarm, Inc.
  • Randy Ambrus, Cooperative Response Center*
  • Elle Daley, COPS Monitoring
  • Bob Boland, Custom Alarm*
  • Karen Huntley, FE Moran
  • Amy Cooper, Protection 1

Central Station of the Year Nominees

  • Ackerman Security Systems
  • Amherst Alarm, Inc.
  • Cooperative Response Center
  • F E Moran*
  • Fifth Third Bank
  • Guardian Protection Services*
  • Protection 1*
  • Universal Atlantic Systems

*finalist

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About CSAA International

The Central Station Alarm Association International (CSAA) is an internationally-recognized non-profit trade association that represents professional monitoring companies that are listed by a CSAA-approved Nationally Recognized Testing Laboratory, such as FM Approvals, Intertek/ETL or UL. CSAA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. Since its incorporation in 1950, CSAA has served its members’ interests through education, online training, meetings and conventions, certification, insurance, and industry standards. www.csaaintl.org. For more information, contact Elizabeth Lasko at CSAA, 703-242-4670 x 16.

Bill Hobgood to Receive CSAA Public Sector Award

Richmond, VA’s Bill Hobgood is Recipient of Inaugural CSAA Public Sector Award

Public Safety Project Manager Recognized for Tireless Work on Behalf of the ASAP® Program

 VIENNA, VA (June 18, 2015) – CSAA International announced that Bill Hobgood, Project Manager, Public Safety Team in the Department of Information Technology for the City of Richmond, Virginia, is the recipient of CSAA’s inaugural Public Sector Award. This special honor is given by CSAA in recognition of a public sector individual’s contribution to the alarm industry.

“Over the past several years, Bill has worked tirelessly to promote and implement ASAP®, a program that increases the efficiency and reliability of emergency electronic signals from central station alarm companies to Public Service Answering Points (PSAPs),” said CSAA President Pamela J. Petrow. “Bill is the ideal recipient of this inaugural award–he has been an indefatigable advocate for the ASAP program, which benefits both the private and public sector.”

“I am deeply honored to receive CSAA’s Inaugural Public Sector Award,” said Hobgood. “Having personally developed the first ASAP to Computer-Aided Dispatch interface for York County, VA and the City of Richmond, VA that was launched in 2006 as a two-and-a-half year pilot, I realized from day one that the ASAP program would become the win-win that it has for public safety and the alarm industry with the primary beneficiary being the community that we serve. The ASAP program has a proven track record of successes across the United States made possible due to faster responses by public safety responders.”

Hobgood was nominated for the award by Vector Security and by CSAA Past President Louis T. Fiore. “This award is so well-deserved!” said Fiore. “Bill has done a great deal for CSAA, ASAP and the industry as a whole, and I congratulate him on this recognition.”

ASAP was launched in 2011 as an initiative by the alarm industry in a cooperative effort between the Association of Public Communications Officials (APCO) and CSAA. With ASAP, critical life safety signals and accurate information is processed in seconds, not minutes, through the Nlets system of state-to-state PSAP communication, insuring that critical time is not lost, and that complete and accurate information is transmitted to the PSAP every time. The ASAP program also helps reduce false alarms, and may save the PSAPs and emergency services potentially millions of dollars.

“ASAP is a critical initiative that will improve public safety,” said Petrow, “and it is being implemented all around the country thanks to Bill.”

“The program continues to expand to additional Public Safety Answering Points and alarm central stations at a rapid pace,” Hobgood said. “It has been personally rewarding each time I learn of another PSAP or central station that has joined the program. This program really works and I am thankful to be part of it.”

Hobgood’s efforts to promote and implement ASAP include:

 

  • Assuming the role of technical lead for the original pilot in 2006 and achieved the first Computer-Aided Dispatch (CAD) interface
  • Serving as Co-Project Manager for APCO with the IJIS Institute on the Public Safety Data Interoperability Program that led to the development of the IEPD for the ASAP program
  • Serving as Chair of APCO’s Data Transfer Committee that led to the program becoming an American National Standard
  • Promoting the ASAP program to many groups in at least 40 presentations including:
    • APCO International annual conferences
    • Local and regional APCO/NENA chapter conferences
    • Justice Clearinghouse webinars
    • CAD provider user groups
    • Best of NIEM webinars
    • IJIS Institute Symposiums and Briefings
    • ASIS Security conferences
    • International Association of Chiefs of Police (IACP) conferences
    • Law Enforcement Information Management (LEIM) conferences
  • Working with each central station that participates in the ASAP program to certify their automation with the City of Richmond CAD system in conforming to the ANSI standard
  • Working with many of the PSAPs that are operational today with the ASAP program including:
    • City of Richmond, VA
    • York-Williamsburg-Poquoson, VA
    • James City County, VA
    • Washington, DC
    • Houston, TX
    • Henrico County, VA
  • As subject-matter-expert on the ASAP program, answering technical questions from PSAPs and central stations, reaching out to PSAPs for feedback and follow up, and participating in monthly ASAP committee conference calls to keep CSAA informed

Hobgood will be presented with the award at the Electronic Security Expo (ESX) Public Sector luncheon on Wednesday, June 24, at the Baltimore Convention Center. For more information, contact Elizabeth Lasko at CSAA, 703-242-4670 or ewlasko@csaaintl.org.

About CSAA International

The Central Station Alarm Association International (CSAA) is an internationally-recognized non-profit trade association that represents professional monitoring companies that are listed by a CSAA-approved Nationally Recognized Testing Laboratory, such as FM Global, Intertek/ETL or UL. CSAA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. Since its incorporation in 1950, CSAA has served its members’ interests through education, online training, meetings and conventions, certification, insurance, and industry standards. www.csaaintl.org. For more information, contact Elizabeth Lasko at CSAA, 703-242-4670 x 16.

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DC Wins 2014 Intergraph Icon Award

ASAP

 

Intergraph® Security, Government and Infrastructure (SG&I) today announced the  2014 Icon Award winners: Bavarian State Police of Germany, CET of São Paulo and  Washington, D.C.’s Office of Unified Communications.  Read press release at:  http://www.intergraph.com/assets/pressreleases/2014/06-03-2014e.aspx