OPSTech 2026: Where Monitoring and Response Professionals Solve Real Operational Challenges
OPSTech brings together monitoring and response professionals, operations leaders, technology innovators, video monitoring professionals, solutions providers, and industry partners.
More than a conference, OPSTech is a highly interactive forum focused on improving performance, exploring new technologies, sharing practical solutions, and building valuable industry connections.
At OPSTech, you’ll have the opportunity to connect with peers and partners from across the industry, gain practical ideas you can apply immediately, and engage in discussions about the challenges and opportunities shaping professional monitoring and response today.
Through interactive sessions, roundtable discussions, peer-to-peer learning, and networking opportunities, attendees share real-world experiences and solutions to today’s most pressing operational challenges. Together, participants explore how emerging technologies like artificial intelligence, automation, and video are transforming operations and driving innovation.
You’ll also build valuable connections with professionals who understand the realities of delivering, supporting, and advancing modern monitoring and response operations.
Come with a problem. Leave with a solution!
Host Company
We are pleased to announce COPS Monitoring will be hosting the 2026 OPSTech in Lewisville, Texas.
About COPS Monitoring
Opened in the first quarter of 2012, the Lewisville, Texas facility plays a key role in the redundant monitoring strategies of both COPS Monitoring and UCC. For COPS Monitoring, Lewisville serves as the company’s third redundant monitoring location and supports a continuity model that has been in place since 2004. After Lydia acquired UCC in January 2016, UCC established Lewisville as its second redundant location. Although both brands operate from the facility, they remain operationally distinct, with separate management teams and separate monitoring platforms. COPS operates on its proprietary Generations platform, while UCC operates on Stages.
Who Should Attend?
OPSTech 2026 is designed for professionals responsible for monitoring center operations, technology, workforce management, video monitoring, security operations, and business performance.
Whether you manage day-to-day operations, lead technology initiatives, oversee quality programs, or support enterprise security operations, OPSTech provides practical education, peer-to-peer learning, and operational insights you can apply immediately within your organization.
Directors, Vice Presidents, General Managers, and Operations Executives
Gain strategic and operational insights from peers addressing the same challenges you face, including workforce development, operational performance, technology adoption, quality assurance, and monitoring center modernization.
Relevant Sessions:
Operations Managers, Shift Managers, Team Leaders, and Supervisors
Explore practical approaches to improving workflows, measuring performance, developing employees, and enhancing operational efficiency while networking with professionals facing similar challenges.
Relevant Sessions:
CIOs, CTOs, Technology Directors, Product Leaders, and Innovation Teams
Learn how monitoring organizations are evaluating and implementing AI, automation, cybersecurity practices, and emerging technologies to improve operations and create competitive advantages.
Relevant Sessions:
Video Monitoring Managers, Surveillance Specialists, Quality Leaders, and Program Managers
Learn from organizations actively managing and scaling video monitoring operations while exploring best practices for onboarding, workflow design, performance measurement, and continuous improvement.
Relevant Sessions:
QA Managers, Trainers, Learning & Development Leaders, and Performance Improvement Specialists
Gain insight into how organizations measure success, analyze misses, improve operator performance, and develop training programs that support operational excellence.
Relevant Sessions:
Enterprise Security Leaders, GSOC Managers, Risk Management Professionals, and Corporate Security Teams
Participate in dedicated discussions focused on the unique challenges of proprietary monitoring environments where the organization is both the operator and the customer.
Relevant Sessions:
At OPSTech, you’ll:
If your responsibilities include monitoring center operations, technology, workforce management, video monitoring, security operations, or organizational performance, OPSTech 2026 is designed for you.
Program/Agenda
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Attendee Justification - Sample Letter
Request for Approval to Attend OPSTech 2026 (Copy/Paste as needed)
Dear [Manager Name],
I am requesting approval to attend OPSTech 2026, hosted by The Monitoring Association (TMA), August 31–September 2, 2026, in the Dallas-Fort Worth area.
OPSTech is designed specifically for professionals responsible for monitoring center operations, technology, workforce management, quality assurance, video monitoring, and security operations. Unlike traditional conferences that focus primarily on presentations, OPSTech emphasizes practical operational challenges, peer discussion, and real-world solutions that can be applied directly within our organization.
The 2026 program addresses many of the same issues currently affecting monitoring centers and security operations organizations, including:
Sessions such as Practical AI Applications for Monitoring Centers, Hands-On AI Workshop – Build a Practical Tool Using Codex, and ASAP 4.0: Expanded Data, Video, Lat/Long & Public Safety Integration will provide practical guidance on where AI and automation are delivering measurable results today, where limitations remain, and how emerging technologies may impact future operations.
Through sessions such as Video Monitoring Misses, Case Studies & Lessons Learned and Operationalizing Video Monitoring: Onboarding, Workflows & Customer Expectations, attendees will learn how organizations measure performance, analyze missed events, improve workflows, and establish operational processes that support successful video monitoring programs.
OPSTech provides unique opportunities to compare operational practices with industry peers, including discussions on performance measurement, quality assurance, staffing, technology deployment, monitoring center modernization, and best practices for managing complex operations.
Dedicated leadership programming focuses on employee engagement, management effectiveness, team development, communication, and workforce retention—critical challenges facing monitoring centers across the industry.
Sessions covering TMA, UL, NFPA, and ULC standards, as well as advancements in ASAP, provide insight into developments that may affect operational procedures, compliance considerations, technology planning, and collaboration with public safety agencies.
Attendees will have the opportunity to tour the COPS Monitoring Center, gaining firsthand insight into facility design, operational workflows, technology infrastructure, and best practices from one of the industry’s leading monitoring organizations.
By attending OPSTech 2026, I will be able to:
Following the event, I will provide a summary of key takeaways, lessons learned, and recommendations that can be shared with our team and incorporated into future planning efforts.
Thank you for considering my request.
Sincerely,
[Attendee Name]
[Title]
[Company]
Host Hotel
Lodging and accommodations for 2026 OPSTech attendees has been contracted at:
Four Points by Sheraton Dallas Fort Worth Airport North
1580 Point W Blvd, Coppell, TX 75019
Phone: (469) 702-6311
Rooms within our reservation block will be available for $139.00/per night during the following dates:
Start Date: Saturday, August 29, 2026
End Date: Thursday, September 03, 2026
The deadline to book your room is Monday, August 10, 2026.
Hotel Amenities
As part of your stay, attendees will enjoy the following complimentary amenities:
Included with Your Reservation:
Speakers
Our speakers will be announced in the summertime.
Sponsors
TMA Attendee Code of Conduct
The Monitoring Association (TMA) is committed to providing a safe and welcoming environment in all of TMA’s activities. All participants, including but not limited to committee members, attendees, speakers, staff, service providers and other volunteers, are expected to abide by TMA’s Code of Conduct.
This code applies to all TMA activities, including committee meetings, meetings/functions sponsored by organizations other than TMA, but held in conjunction with TMA events, either in public or private facilities. In addition, TMA members must adhere to TMA’s Code of Ethics. Per the bylaws, TMA’s meetings are conducted in accordance with Robert’s Rules of Order.
EXPECTED BEHAVIOR
Appropriate action may be taken in the event of a breach of this Code of Conduct, including removal from the meeting and prohibition from attendance at future meetings.
Earlybird Discount for TMA Members
TMA members who register to attend the meeting prior to 7/21 will automatically receive $50 off the All Access Pass and $25 off the Single Day Pass posted registration rates. Companies registering two or more will receive 10% off each All Access Pass registration. Applicable discounts will be applied in the cart at check-out.
Built for Leaders in Monitoring Operations
What sets OPSTech apart is its working forum format. Built around open dialogue and peer-to-peer learning, the event focuses on real-world problem-solving. Attendees exchange ideas, tackle shared challenges, and uncover practical solutions they can put into practice right away.
Whether you lead a command center’s operations, develop technology to support efficiencies, or contribute to innovation, OPSTech is designed to help you engage, learn, and contribute to our industry’s future success.
View photos from OPSTech 2025, which took place in Dallas, TX.
When your company joins TMA, you become part of the association that promotes and defends the interests of the monitoring industry, through its work in government relations, regulatory advocacy, and standards development.
© 2026 The Monitoring Association. All rights reserved.
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