Important Message for Washington, DC Service Providers

Area Code Overlay Approved for the Washington, DC 202 Area Code

Attention: Alarm and Security Service/Equipment Providers

To ensure a continuing supply of telephone numbers, the Public Service Commission of the District of Columbia approved the addition of the new 771 area code to the geographic region served by the 202 area code.  This process is known as an area code overlay.

What is an area code overlay?

An overlay is the addition of another area code (771) to the same geographic region as an existing area code (202). An overlay does not require customers to change their existing area code or telephone number but does require using a new dialing procedure to complete calls.

What will be the new dialing procedure?

The new dialing procedure will require that all calls in the 202 area code that are currently dialed with seven digits will need to be dialed using area code + telephone number.  The same dialing procedure will apply to telephone numbers that are assigned with the new 771 area code.

How does this affect providers of alarm and security services and equipment?

As a result of the overlay, a new local dialing procedure requires callers to dial area code + telephone number. 

Alarm and security services and equipment currently located in the 202 area code and programmed to dial only seven digits must be updated or reprogrammed to dial area code + telephone number for all calls in the 202/771 area code.

Reprogramming of alarm equipment should be completed by October 9, 2021.

To verify that equipment can complete calls to the new 771 area code, a special test number, 771-990-TEST (8378), will be in service beginning August 9, 2021 and it will remain active through December 9, 2021.

When will the change begin?

Effective April 10, 2021, if you have a 202 area code, you should begin dialing the area code + telephone number whenever you place a call.  If you forget and dial just seven digits, your call will still be completed.

Beginning October 9, 2021, if you have a 202 area code, you must dial the area code + telephone number on all calls, including calls within the same area code.  On and after this date, if you do not dial the area code + telephone number, your calls will not complete and a recording will instruct you to hang up and dial again, including the area code.

Beginning November 9, 2021, new telephone lines or services may be assigned numbers using the new 771 area code.

What will remain the same?

  • Telephone number, including current area code, will not change.
  • The price of a call, coverage area, or other rates and services will not change due to the overlay.
  • What is a local call now will remain a local call regardless of the number of digits dialed.
  • Emergency services can still dial just three digits to reach 911.
  • If 211, 311, 411, 511, 611, 711 or 811 are currently available in your community, these calls may still be dialed using just the three digits.

Who may you contact with questions?

Customers with questions regarding the dialing procedure change should be directed to their local service provider, or they can contact the Public Service Commission of the District of Columbia at https://dcpsc.org.

 

Sincerely,

Co-Chairs for the DC 202/771 Area Code Industry Team

Laura Dalton, laura.r.dalton@verizon.com

Karen Riepenkroger, karen.s.riepenkroger@t-mobile.com

National Suicide Prevention Lifeline – New Dialing Code

Please read the announcement regarding changes needed to be made by intrusion and fire services companies in preparation for the nationwide implementation of 988 as the 3-digit abbreviated dialing code for the National Suicide Prevention Lifeline.

It is imperative that alarm companies reprogram alarm panels in customers’ premises if they currently are programed to dial out seven digits to reach the alarm monitoring bureau.  If they are dialing out seven digits now, they must be re-programed to dial out a ten-digit number which includes the area code plus telephone number.  Such updates or reprogramming must occur between April 24, 2021 and October 24, 2021 (the permissive dialing period).  Starting these efforts before April 24, 2021 may result in failed calls if permissive 10-digit dialing has not yet been implemented.  The changes need to be completed by October 24, 2021.

No change is needed if the alarm panels are currently dialing out ten-digits, or if they are dialing out a toll free number (800, 888, 844, etc.) to reach the alarm monitoring bureau.

Additional information about this transition on the NANPA website at https://nationalnanpa.com/transition_to_10_digit_dialing_for_988/index.html

ANNOUNCEMENT

Explore New Business Opportunities in TMA’s Winter Dispatch

The Winter issue of the TMA Dispatch is now available!

In this Issue:
  • Cover Story Discover new business opportunities in both residential and commercial markets.
  • Event News – Catch a wrap-up of TMA’s fall events and see what’s ahead in 2021.
  • Technology – Dreading data migration? Get expert advice that will put your company on track for success (And, keep you sane!).
  • Law – Make sure you understand the laws associated with door-to-door sales, as COVID-19 continues to rage.
  • Research – With extended time at home, residential customers are clamoring for more home automation. Learn more about the latest trends.
  • And, much more!

View this issue online or download it from our website.

 

12/17 Virtual Town Hall – AT&T 3G Sunset: Appeal for Extension

As many of you know, AT&T and Verizon have announced sunsets for their 3G networks. AT&T is calling for a sunset date of February 22, 2022 and Verizon is calling for a sunset of December of 2022 – 10 months later.

Join us for this special TMA Virtual Town Hall to learn what you can do to prevent 6,000,000 alarm industry radios becoming dysfunctional.

Due to the impact of COVID-19, the industry is seeking a longer transition period before AT&T sunsets its 3G network. For that reason, we are asking elected officials to reach out to AT&T and urge them to push back their sunset to December 2022 which would make AT&T’s sunset the same time as Verizon’s proposed sunset, citing the pandemic as the reason.

Because of the Coronavirus many of our members’ customers have been reluctant to have alarm technicians enter their homes and businesses to upgrade their equipment to it compatible with newer networks.

Register to attend this special Virtual Town Hall to learn more about this issue, its potential impact on your business and its customers, and how you can best support this appeal.

Our Speakers
  • Bill Springer, The Carmen Group (AICC Lobbyist)
  • Lou Fiore, Chair, AICC

REGISTER

TMA President Appoints New Committee Chairs

The Associate Members’ Liaison Committee and the Proprietary Council both welcomed new chairs in October.

Jennifer Holloway, CIBC Bank USA, is joining DMP Vice President of Marketing Mark Hillenburg, as co-chair of the Associate Members’ Liaison Committee, which represents suppliers and Associate Members to the TMA Board of Directors. “As a long-time member of the Associate Members’ Liaison Committee I look forward to partnering with Mark Hillenburg to represent my fellow associate members’ needs and concerns on the TMA Board and with general membership,” Holloway stated. “Every member plays a role in reaching TMA’s goals, and I am grateful to have this new opportunity as co-chair.”

With the resignation of TMA’s longtime Proprietary Council Chair Dan Jackman, The Church of Jesus Christ of Latter-day Saints, President Don Young appointed Michele Levcik, Wegmans Food Markets, Inc., to the position of Council chairman. “I am very excited and honored for the opportunity to serve on the TMA board. My goals are to increase proprietary participation and retention and continue to build relationships and knowledge in the industry,” commented Levcik.

Richard Flores, Puget Sound Energy, will support Levcik on the Proprietary Council as her new vice-chair. Flores has served as the Council’s Secretary since 2017.

DMP to Introduce its FirstNet Ready™ alarm panels in Nov. 4th VPR

Register now to attend TMA’s next Virtual Product Review (VPR) where DMP will introduce its groundbreaking FirstNet Ready™ alarm panels.

FirstNet is built with AT&T in a public-private partnership with the First Responder Network Authority and is the only nationwide, high-speed broadband communications platform dedicated to and purpose-built specifically for America’s first responders and the extended public safety community. It’s the solution to decades-long interoperability and communications challenges first responders have long been experiencing.

“The FirstNet network is an important step forward in our nationwide first responder infrastructure, and DMP is pleased to support public safety nationwide,” says Mark Hillenburg, vice president of Marketing at DMP. “Also, we are very excited to work with The Monitoring Association (TMA) and AT&T to deliver alarm panel communications using the highly secure and reliable FirstNet service.”

The transmission of public safety related alarms via FirstNet Ready™ alarm panels qualifies for FirstNet extended primary service. Alarm service companies qualify to use the FirstNet network by first obtaining a TMA Certificate of Verification that verifies they are in compliance with accepted Alarm Industry Standards. The Certificate of Verification ensures the company transmits public safety related alarms (e.g. burglary, fire, emergency medical) to a central monitoring station that confirms and verifies the authenticity of the alarm before notifying a Public Safety Answering Point (PSAP) for relay to a public safety agency for the purpose of initiating an emergency response. In addition to the TMA certification, alarm service providers must enter into a FirstNet Agreement with AT&T before they can offer FirstNet Ready alarm panels with FirstNet service.

With DMP’s FirstNet Ready communicator, the XR Series control panels are among the first available for use on the FirstNet network. This gives alarm companies the advantage of using Band 14 – nationwide, high-quality spectrum set aside by the federal government specifically for FirstNet.

How to use the FirstNet Network for Alarm Panel Communication
Wed., Nov. 4, 2020 | 2:30PM/EST

Speakers:
Mark Hillenburg, Vice President of Marketing, DMP
Aaron McGhee – Product Manager, Control Panels, DMP

REGISTER

Spector, Schmit Honored For TMA and Industry Contributions

On October 21, 2020, in the course of TMA’s General Membership Meeting, TMA President Don Young had the honor of presenting TMA’s two highest awards – Stanley C. Lott Award for Exemplary Service and the Mel Mahler Award for Outstanding Service to the Monitoring Industry.

Stanley C. Lott Award for Exemplary Service Presented to Ivan Spector, President, Sentinelle Alarms
In presenting the award, President Young stated, “This year the award is given to a man who has not only served TMA through many leadership positions on committees and the TMA Board, but who was a founding member and longtime board member of the Security Industry Alarm Coalition (SIAC).

In addition, he has been a leader in advancing alarm management in both Canada and the United States. For CANASA, he served on the Board of Directors, was national president, and chair of the Response Committee. In that role he proved instrumental in driving many false dispatch reduction initiatives. He is also a Superior Court of Canada-acknowledged and accepted expert witness.
This year’s winner is a graduate of McGill University in Montreal and is the owner of Sentinel Alarm. I am pleased to award the 2020 Stanley C. Lott Memorial Award to Ivan Spector.”

Mel Mahler Award for Outstanding Service to the Monitoring Industry Presented to Steve A. Schmit, Senior Staff Engineer, UL
In presenting the award, President Young commented, “When deciding on a recipient for this year’s Award, one name came immediately to mind. He is an individual who has served our industry for more than 39 years, but with the onset of Covid 19 earlier this year, he worked tirelessly on behalf of the TMA membership to develop work at home standards that would allow our industry to continue to operate under safe conditions. This year’s winner is an experienced Engineering Manager with a history of working in the public safety industry.

He holds a BS in Electrical and Electronics Engineering from the University of Wisconsin-Madison and serves as Senior Staff Engineer for Underwriters Laboratories. I am very grateful for all of the help and guidance this year’s recipient provided on the establishment of the new standard and I am honored to present this year’s Mel Mahler Award to Steve Schmit.”

Please join TMA in congratulating Ivan and Steve on these esteemed honors.

DMP to introduce new FirstNet Ready™ alarm panels in TMA VPR, Nov. 4th

FirstNet™ is built with AT&T in a public-private partnership with the First Responder Network Authority and is the only nationwide, high-speed broadband communications platform dedicated to and purpose-built specifically for America’s first responders and the extended public safety community. It’s the solution to decades-long interoperability and communications challenges first responders have long been experiencing.

“The FirstNet network is an important step forward in our nationwide first responder infrastructure, and DMP is pleased to support public safety nationwide,” says Mark Hillenburg, vice president of Marketing at DMP. “Also, we are very excited to work with The Monitoring Association (TMA) and AT&T to deliver alarm panel communications using the highly secure and reliable FirstNet service.”

The transmission of public safety related alarms via FirstNet Ready™ alarm panels qualifies for FirstNet extended primary service. Alarm service companies qualify to use the FirstNet network by first obtaining a TMA Certificate of Verification that verifies they are in compliance with accepted Alarm Industry Standards. The Certificate of Verification ensures the company transmits public safety related alarms (e.g. burglary, fire, emergency medical) to a central monitoring station that confirms and verifies the authenticity of the alarm before notifying a Public Safety Answering Point (PSAP) for relay to a public safety agency for the purpose of initiating an emergency response. In addition to the TMA certification, alarm service providers must enter into a FirstNet Agreement with AT&T before they can offer FirstNet Ready alarm panels with FirstNet service.

Benefits for the Alarm Industry

With DMP’s FirstNet Ready communicator, the XR Series control panels are among the first available for use on the FirstNet network. This gives alarm companies the advantage of using Band 14 – nationwide, high-quality spectrum set aside by the federal government specifically for FirstNet.

Register now to attend:

How to use the FirstNet™ Network for Alarm Panel Communication
Wednesday, Nov. 4, 2020 | 2:00PM/EST

Speakers:

  • Mark Hillenburg, Vice President of Marketing, DMP
  • Aaron McGhee, Product Manager, Control Panels, DMP

REGISTER

Scott Stanton, Cisco To Deliver OPS-TECH 2020 Keynote

TMA is pleased to announce that Scott Stanton, Sr. Director, Americas Network Transformation, Cisco, will deliver a keynote address at its upcoming OPS-TECH 2020. Mr. Stanton’s remarks will speak to the future of networking and WiFi 6 and the impact on how this technology enables IoT devices and fills in the gaps of LTE and 5G buildouts. The keynote address will be delivered virtually via Zoom on Wed., Nov. 18th at 11:10 AM [EST].

OPS-TECH is the new combination of two of TMA’s most popular annual education and networking events – the Fall Operations Management Seminar and the Tech Summit. TMA is pleased to introduce a reimagined meeting structure and delivery format this year with the intention that the virtual platform will open up new opportunities for additional attendees to actively take part in these valuable programs. By focusing on three main areas of interest, TMA will offer education that will appeal to operations, video surveillance and installation professionals, and IT managers who want to take their companies to the next level. This solutions-based event will offer attendees the opportunity to come with a problem and leave with a solution.

The program will be presented in three sections over the course of several days:

  • Focus on Operations: November 9-11
  • Special BONUS– Focus on Video: November 12 (included in the Operations package or stand-alone)
  • Focus on Technology: November 17-18

Industry sponsors of the event include Full Meeting Sponsors: BOLD Group and MAS. Event Meeting Sponsors include OneTel, SentryAI, and TRG Associates, Inc., SDM Magazine and Security Business Magazine/SIW.com are the official media sponsors.

View complete program details and registration options.

Leadership In Crisis Topic For Closing Keynote At TMA’S 2020 Annual Meeting, Oct. 29

TMA is pleased to announce that Susan B. Swenson will deliver the closing keynote address at its upcoming 2020 Annual Meeting. Ms. Swenson has been the president and CEO of some of the largest and most influential telecom companies in the US. She was also the second Chairman at FirstNet (First Responder Network Authority). In her career, Ms. Swenson has been recognized as a turn-around leader during challenging times. Ms. Swenson will speak virtually via Zoom on Thurs., Oct. 29th at 2:35PM [EST]. Full details and registration options are available at www.tma.us/annual-meeting/.

“We’ve moved from a time of seeing people at the copy machine or the break room to a time of video calls, email exchanges coupled with burnout and personal hardships,” stated Ms. Swenson. “I’ll share insights into what leaders can do to help employees navigate these challenging times and what leaders need to do for themselves to be able to run this marathon.”

“It is often said that the strongest of leaders come forth in times of crisis. Without question, the scope of challenges presented to companies of all sizes across our industry in 2020 has pushed leaders into crisis-mode. Every aspect of our businesses have been tested and our leaders called upon to examine and analyze internal and external processes, policies, and services to best prepare for the new, yet unknown, unstable marketplace in which we now operate,” stated TMA President Don Young. “Susan Swenson has built a solid and highly-respected reputation as an exceptional leader in times of crisis. We’re pleased and grateful to have her as one of our keynote speakers for our Annual Meeting this year. Leaders, as well as rising leaders, who take part in our meeting will benefit immensely from her firsthand insights into her experiences of leading a number of companies through critical periods into recovery, and ultimately, renewed stability and future success.”

Susan G. Swenson has been the head of 13 different companies, and currently occupies the position of Non-Executive Chairman of Vislink Technologies, Inc. Ms. Swenson is also on the board of Harmonic, Inc. and Sonim Technologies, Inc.

Learn more and register to attend.