ADT Announces Executive Leadership Changes

ADT today announced several changes to its leadership.

Jim Boyce, President, Chief Business Development Officer, has announced his decision to retire effective May 31, 2021. The company is grateful for Jim’s leadership, wisdom, and dedication, and for his many contributions as CEO of Defenders and its successful integration into ADT. Boyce will continue to advise the company’s President and CEO Jim DeVries on a consultative basis.

With Boyce’s retirement, Jeff Likosar has been named Chief Financial Officer and President, Corporate Development, and will assume responsibility for corporate strategy, business development, partnerships, and communications, in addition to his current responsibilities as CFO. Supporting Likosar will be company veteran Ken Porpora, who has been promoted to Executive Vice President, Finance.

Keith Holmes will join ADT later this month as Executive Vice President and Chief Revenue Officer, reporting directly to DeVries. Holmes comes to ADT from Cox Communications, Inc., where he served most recently as Executive Vice President, Head of Cox Business. At ADT, Holmes will lead go-to-market activities and teams, including marketing, sales execution, offer development, and pricing – all key drivers of the company’s long-term revenue growth.

Don Young, who was serving as the company’s Chief Information Officer and Executive Vice President, Field Operations, has been named Executive Vice President and Chief Operating Officer. In this role, he will now also oversee all aspects of service delivery to customers.

Jill Greer joined ADT in April 2021 as Senior Vice President – Finance, Investor Relations and Communications, reporting to Jeff Likosar. Greer comes to ADT after a long career with Delta Air Lines, where she served as Vice President – Investor Relations.

“I want to congratulate Jim Boyce on a well-deserved retirement and thank him for being a trusted friend and partner for many years,” said ADT’s President and CEO Jim DeVries. “With Jim’s upcoming departure and our renewed focus on growth, we’ve realigned and enhanced our team, ensuring we’re building a strong leadership group that will serve ADT well into the future.”

Continental Access Introduces E-Access Readers

Continental Access, a division of NAPCO Security Technologies is pleased to introduce their all-new E-Access Readers for Continental’s E-Access Embedded Access Control line.  E-Access readers feature ultra-fast transaction times, under a second, Wiegand & OSDP support, easy automated credential issuance and no-touch Bluetooth mobile credentials. Several models are available for standard and mullion applications, and also with digital keypad.

E-Access is Continental’s self-contained embedded solution, requiring no software to load, it’s quick & easy to deploy, ready out of the box, scalable from a couple doors to 256 doors, combining 1-Door, 2-Door and 4-Door controller models (expandable to 8 doors), and these new Readers. It offers hybrid access control in a cloud-based system, with the advantages of an on-premise access. Also featured are secure cloud-based remote management via any popular browser, i.e., Chrome, Safari and IE; as well as mobile App management on choice of smart devices.

For more information on Continental Access E-Access Readers download the new spec sheet at  https://cicaccess.com/media/pdfs/A793-E-Access-Reader-Spec.pdf,

TMA Members Named on SSN’s 40 Under 40

Congratulations to TMA members named by SSN as a Top 40 Under 40.

System Integrators, Security Dealers, and Monitoring Pros:

  • Leif Boren, senior manager, dealer services, AvantGuard Monitoring
  • Daniel Clark, senior account manager, Rapid Response Monitoring
  • Jack Doyle, director of business development, Doyle Security
  • Tiffany Galarza, director of telecommunications, ADT
  • Jennifer Hall, director, service dispatch, Securitas Electronic Security
  • Jessica Lambert, director, monitoring operations, General Monitoring Services
  • Zack Morris, director – Commercial Careers Programs, ADT Commercial
  • Kathryn Schultz, marketing & sales coordinator, United Central Control
  • Eric Scrivana, operations project manager, COPS Monitoring

Security Consultants

  • Ryan Williams, Office Manager, The CMOOR Group

Read the full article online.

 

New! Introducing Napco Marketing Tools Portal to Help Dealers Build Business

NAPCO Security Technologies, Inc. is pleased to introduce a New Marketing Tools Portal for Dealers/Integrators, enabling them to market security services, upgrades and new systems more easily. The Portal offers Free customizable mailers/statement stuffers security pros can download and printout or request FREE physical copies; customizable ready-made HTML emails & a library of high-res or web-ready downloadable photos (by division and product brand).

A large selection of Free customizable marketing tools, by targeted vertical market and /or product type, are available all in one place – to make it easy to reach out to your customers or takeover prospects. For example, to explain the importance of upgrading their alarm system to StarLink® Cellular, -Connect or -Fire vs old sunsetting radios or retiring POTS lines. Marketing mailers / statement stuffers are available for a variety of accounts and applications, just add your logo and contact information. Matching Free HTML emails are there too, you won’t even need a stamp to reach out. There are also customizable pieces to help sell or market connected service security systems, i.e., iSecure® & Gemini®.  Plus, a full Photo Library of images you can use for your own website, social media or communications for Napco and StarLink products, and those of all its divisions, Continental Access, Alarm Lock & Marks.

For more go to Napco Marketing Tools or  www.napcosecurity.com/starlink/customizable ; or reach out to NAPCO Customer Service for professionally printed copies at 1-800-645-9445.

Unveiling a New Look & Dealer Program, Continental Access: Every Solution. One Brand™

The Continental Access Division of NAPCO Security Technologies is pleased to introduce its new logo, branding and dealer program. The new, modern look encapsulates the wide variety of solutions that Continental Access offers, including enterprise, mobile, cellular, cloud, wireless locks and embedded solutions, plus the debut of an all-new program for dealers/integrators.

Stephen Spinelli, SVP, Sales of NAPCO said, “Today’s Continental Access offers much more than the enterprise platform and conventional hardware folks know. The Division’s new brand look and tag line “Every Solution. One Brand™”, underscore its full breadth of line, and flexibility, applicable for literally every size requirement and budget. We think Continental has a lot to offer dynamic integrators in the security space, and that’s part of why we’re introducing an all-new Continental Dealer Program, too.”

New to the Continental solutions line-up, designed for new and retrofit system add-on, are E-Access® Embedded Solutions & Bluetooth Readers, Air Access® cellular-based access control; and both new CA4K Access Manager App mobile control and Hosted Management, for its flagship CA4K Enterprise Security & Access Control Management Platform, scalable from one to thousands of doors, integrating conventional or POE controllers, &/or wireless PIN/Prox access locking.

For more information on all Continental Access offerings, advantages, online modular training & new dealer program, please contact your regional Continental Sales Manager, CI Headquarters 1.800.645.9445, or visit us online at www.cicaccess.com.

Congratulations to TMA Members Celebrating Anniversaries

Join with TMA staff in congratulating the following TMA members for their long-time service:
1. Tracy Ehrsam is marking her 33rd anniversary at Habitec Security, Inc.
2. Joyce LaFond is marking her 25th anniversary at American Alarm & Communications, Inc.
3. Jennifer Badalich is marking her 7th anniversary at Quick Response Marketing

Vivint Home Security and Universal Atlantic Systems Take Top Excellence Awards

The Monitoring Association (TMA) presented its 2021 Excellence Awards virtually, April 15th. TMA’s Monitoring Center Excellence Awards recognize monitoring centers and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The 2021 Excellence Award Winners are:

2021 Monitoring Center of the Year – Enterprise Level – Vivint Smart Home

2021 Monitoring Center of the Year – Small-to-Medium Business Level – Universal Atlantic Systems (UAS)

2021 Manager of the Year – Jonathan Rainbow, Rapid Response Monitoring Services, Inc.

2021 Operator of the Year – Diandra Dean, Affiliated Monitoring, Inc.

2021 Support Person of the Year(Tied) Michelle Quattrini, Rapid Response Monitoring Services, Inc. and Deepak Bysani, Affiliated Monitoring, Inc.

The purpose of this awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

NEW in 2021, TMA introduced a newly restructured Monitoring Center of the Year category for application, which segments entrants based on the size of their business. The new Enterprise Level category welcomed applicants with more than 40,000 subscribers, while the Small-to-Medium Business (SMB) Level category was established for those with 40,000 or less subscribers.

TMA’s Monitoring Center Excellence Awards are co-sponsored by SDM Magazine, which will publish a feature story on the winners in its August issue. Entries are judged by a blue-ribbon volunteer judging panel appointed by TMA.

ADT wins 2021 TMA/SSI Monitoring Technology “Marvel” Award

The Monitoring Association (TMA) and Security Sales & Integration (SSI) Magazine Editor-in-Chief and Associate Publisher Scott Goldfine had the honor of presenting the 2021 TMA/SSI Monitoring Technology “Marvel” Award to Florida-based ADT, LLC virtually this afternoon for its SoSecure app. Leah Page, Vice President, Mobile Security & Strategic Projects, ADT, accepted the award on behalf of winning company.

This award honors innovations in monitoring center technology. It is co-sponsored by TMA and Security Sales & Integration (SSI) and coordinated by the TMA Technology Committee. The purpose of the Marvel Award is to provide recognition for monitoring centers creating and/or using cutting-edge technology and to raise awareness of these new technologies.

SoSecure by ADT is an iOS and Android safety app. It gives customers access to ADT’s 24/7 professional monitoring and emergency response with a simple swipe, tap, or voice command on their mobile phone. GPS location, personally identifiable details, and any available contextual data is shared with emergency responders unless the user indicates (with authentication) that the request was an accident. With an estimated 240 million calls made to 911 in the U.S. annually, often with limited location data according to NENA, this can potentially be lifesaving.

ADT also notifies family and friends in case of an emergency, providing added reassurance. SoSecure’s core safety features, including sending an SOS alert by sliding a button or via SMS chat, are free for everyone.

Learn more about the innovative technologies that ADT and this year’s awards finalists, Acadian Monitoring Services and General Monitoring Services, Inc., have engineered in the August 2021 issue of SSI Magazine.

TMA Announces Awards Finalists

TMA is pleased to announce the finalists for its 2021 Excellence Awards and its Marvel Technology Award. The awards will be presented virtual on Thursday, April 15th at 3:30PM/ET, immediately following the General Membership Meeting. Registration is required for attendance. Register online at https://register.gotowebinar.com/register/6195707754569565199

Please join in congratulating our finalists. 

This year, the Excellence Awards competition received a total 39 entries across the four categories. Listed in alphabetical order by company within each category, the finalists are:

Monitoring Center of the Year – Enterprise Level:

  1. COPS Monitoring
  2. NMC
  3. Vivint Smart Home

Monitoring Center of the Year – Small-to-Medium Business Level:

  1. Engineered Protection Systems, Inc. (EPS)
  2. Universal Atlantic Systems (UAS)
  3. Wayne Alarm Systems

Monitoring Center Manager of the Year:

  1. Shelley McQuigge, Alarm Systems
  2. Jonathan Rainbow, Rapid Response Monitoring Services, Inc.
  3. Josh Sanders, EPS

Monitoring Center Operator of the Year:

  1. Diandra Dean, Affiliated Monitoring, Inc.
  2. Latisha Jenkins, UAS
  3. Jonathan Spruill, CPI Security

Monitoring Center Support Person of the Year:

  1. Deepak Bysani, Affiliated Monitoring, Inc.
  2. Michelle Quattrini, Rapid Response Monitoring Services, Inc.
  3. Nick Salmond, AvantGuard Monitoring

“This past year was an exceptionally challenging year for many monitoring centers within our membership community. The companies and the professionals in their employ demonstrated amazing courage, determination, and passion for their work and those in their care. Their commitment to excellence was never more evident,” stated TMA President Don Young. “This year we welcomed an outstanding pool of entrants to the awards competition – both in terms of the quantity and quality of the applicants. And, once again, their achievements challenge and inspire all of us to renew our own commitment to excellence in our work.”

NEW in 2021, TMA introduced a newly restructured Monitoring Center of the Year category for application, which segments entrants based on the size of their business. The new Enterprise Level category welcomed applicants with more than 40,000 subscribers, while the Small-to-Medium Business (SMB) Level category was established for those with 40,000 or less subscribers. In all, the Monitoring Center of the Year Award categories accepted 16 entries (Enterprise-9; SMB-7).

A specially-appointed Task Force thoroughly reviewed the TMA Excellence Awards competition earlier this year to evaluate all aspects of the application, judging, and awards process. The goal of the Task Force was to assess each individual portion of the competition to confirm that the criteria and valuation was in line with current monitoring center business, operations, and technical best practices. In terms of judging, the Task Force sought to increase transparency and broaden the number and expertise of its judging panel. The Task Force also sought input and validation directly from TMA members as part of the overall evaluation process.

The finalists for the TMA/SSI Monitoring Technology “Marvel” Award are:

  • Acadian Monitoring Services
  • ADT, LLC
  • General Monitoring Services, Inc. (GMS)

This award honors innovations in monitoring center technology. It is co-sponsored by TMA and Security Sales & Integration (SSI) and coordinated by the TMA Technology Committee.

The purpose of the Marvel Award is to provide recognition for monitoring centers creating and/or using cutting-edge technology to raise awareness of these new technologies. “Technological innovation is the cornerstone of our industry,” said TMA Technology Committee Co-Chair Sascha Kylau, OneTel Security. “We want to reward innovation with this award. This year’s entrants made some bold investments to bring about change and open new opportunities. We saw some definite game-changers for our industry.”

UL Releases Update on 2021 Audits

The COVID-19 pandemic of 2020 brought the concepts of remote inspection, virtual audits, and working from home into full-fledged practical use, at a speed few would have predicted. The experience was a dramatic demonstration of the value of collaborative problem solving and clear communications. In that spirit, UL would like to share plans for 2021.

Read the full update.

TMA will also be hosting a webinar to present and discuss these updates on April 26, 2021 at 11:00AM/ET. Please refer to our calendar for registration.