Immix and RAD Win SIA New Product Showcase Award for “SARA Alive Operating Inside Immix”

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Immix, a leading provider of software for commercial monitoring centers, and Robotic Assistance Devices, Inc. (RAD), a subsidiary of Artificial Intelligence Technology Solutions, Inc. (AITX), today announced that “SARA Alive Operating Inside Immix†has been named a winner in the Commercial Monitoring Solutions category at the Security Industry Association (SIA) New Product Showcase (NPS) Awards at ISC West 2026.

This recognition builds on the ongoing collaboration between Immix and RAD, which began with the development of a feature-rich, device-level integration designed to deliver greater visibility, control, and real-time context to monitoring center operators. That foundation has since evolved to support more advanced capabilities, including the ability for SARA Alive to operate directly within the Immix platform and execute monitoring tasks in real time.

Enter TMA's 2026 Awards with a deadline of April 3, 2026.Monitoring centers today face increasing pressure from fluctuating event volumes, staffing variability, rising operational costs, and an expanding threat landscape. This award highlights a growing need for solutions that improve performance, consistency, and scalability while preserving the flexibility required to support a wide range of operational models.

“It’s meaningful to see this recognized by the industry, especially given how thoughtfully monitoring centers approach change,†said Chris Brown, CEO of Immix. “Our customers are navigating real operational challenges every day, and they need solutions that give them flexibility in how they adapt. This is about enabling them to evolve at their own pace – introducing automation where it makes sense, while maintaining the level of human involvement they expect.â€

SARA Alive Operating Inside Immix represents the next phase of this collaboration. By interacting directly with the Immix user interface, SARA is able to execute monitoring tasks in real time, including alarm review, verification, engagement, and escalation. This allows routine, process-driven events to be handled with speed and consistency, while enabling human operators to remain focused on higher-risk and more complex situations.

“The real challenge isn’t introducing automation – it’s doing it in a way that aligns with how monitoring centers already operate,†said Mark Kenna, CTO of Immix. “By leveraging an API-less integration model, SARA can be deployed into existing environments much like onboarding a new operator, without requiring infrastructure changes. This makes it a practical and controlled way for customers to adopt automation without disruption.â€

The evolution of this solution has been supported by deeper integration of RAD’s devices within the Immix platform, enabling enhanced capabilities such as live video access, audio interaction, and device-level control. These features provide operators – and now SARA – with the context and tools needed to take meaningful action during an event.

“Our industry has spent years talking about automation inside the monitoring center,†said Steve Reinharz, CEO/CTO and founder of AITX and RAD. “SARA Alive operating inside Immix demonstrates what that looks like in practice – handling real monitoring tasks with speed and consistency. This recognition reinforces the role automation can play in helping organizations scale their operations while supporting the people responsible for critical decisions.â€

By combining Immix’s monitoring platform with RAD’s AI-driven capabilities and device ecosystem, the solution delivers measurable operational benefits, including:

  • Improved performance and throughput
  • Consistent, SOP-driven execution of routine events
  • Greater operational resilience in the face of fluctuating activity
  • More effective use of human operators for higher-risk incidents

The SIA New Product Showcase Awards, presented annually at ISC West, honor innovative security products, services, and solutions across multiple categories. The Commercial Monitoring Solutions category recognizes technologies that enhance monitoring operations and response capabilities.

 

TMA Standards Chair Heads ISC West Panel on ANSO/TMA-ATN-01

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Enter TMA's 2026 Awards with a deadline of April 3, 2026.TMA Standards Committee Chair Morgan Hertel, Rapid Response Monitoring, facilitated an educational session at ISC West in Las Vegas on Tuesday, March 24th on TMA’s newest ANSI standard – Active Threat Detection Standard (TMA-ATN-01). The session highlighted how implementing the standard can increase efficiency, accuracy, and speed for monitoring centers and responding agencies in an active threat event.

The presentation panel also featured Mike Picciola, ADT; Megan Bixler, RPL, CPE, APCO International; and Richard Onofrio, Shooter Detection Systems (pictured here). All contributed to the development of the standard, which was released in 2025.
Learn more TMA-ATN-01 and download the standard at https://tma.us/standards/tma-atn-01/.

DICE Corporation Introduces New Billing Platform for Wholesale Monitoring Companies

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Enter TMA's 2026 Awards with a deadline of April 3, 2026.DICE Corporation has developed a billing platform for wholesale monitoring companies and their dealers that integrates with the DICE Alarm & Video monitoring suite of products, including the DICE Matrix and Ceila.ai platforms.

The new system allows wholesale monitoring companies to provide billing and collection services to their dealers and integrators. It includes a portal where dealers can view billing status, including revenue billed and collected. The system also features a collection management component that displays the status of collections, identifies past-due accounts, and shows which accounts have received suspension warnings.

For clients and subscribers, the system offers modern email communications that include PDF invoices and statements with a click-to-pay option, allowing them to pay using their preferred payment method. Subscribers can also log in to the online portal to view past bills and statements, as well as set up automatic payment processing.

The new software is part of DICE Corporation’s platform, which utilizes the Microsoft Dynamics Business Central stack, providing a full financial solution for back-office operations, Sales CRM, and Field Service platforms designed for small to midsize companies and their budgets. Cliff Dice, CEO of DICE Corporation, said, “This service is one of the many products we are bringing to the wholesale dealer monitoring sector of the industry as we begin rolling out one product after another. It’s really an exciting time, as we believe the many products coming out for dealers and integrators will enhance, like never before, the number of options they have to run their businesses.â€

DICE Corporation is one of the industry’s most well-known software companies, providing alarm centers with systems for handling alarm events, video events, and PERS monitoring. The company also develops PBX systems built directly into its automation platform and offers one of the most advanced recurring billing financial systems integrated with Microsoft Dynamics Business Central.

Congressional Fire Services Institute Annual National Fire and Emergency Services Dinner

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Enter TMA's 2026 Awards with a deadline of April 3, 2026.TMA CEO Whitney Doll attended the Congressional Fire Services Institute Annual National Fire and Emergency Services Dinner on March 19th in Washington, DC. The event brings together leaders from across the fire and emergency services community to connect, share insights, and advance critical priorities.

Also in attendance were members of the International Association of Fire Chiefs (IAFC) Fire and Life Safety Section (FLSS) Board of Directors.

“I enjoyed seeing many familiar faces and learning more about the issues shaping the future of fire prevention and life safety.. It was such an inspiring evening and a powerful reminder of the importance of collaboration in advancing safety and security,” she shared.

Thank you to Richard Roberts (pictured here with Whitney) and Honeywell for the invitation to attend.

DICE Corporation AI Software has been Deployed by Clear Response Monitoring

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Clear Response Monitoring has deployed new AI data conversion software released by DICE Corporation for acquiring and converting dealer data within minutes from major
alarm automation software systems to the DICE Matrix and Ceila.ai platforms. Clear Response, one of the larger wholesale monitoring companies in the southern United States using
DICE for alarm and video monitoring, continues to grow and onboard new dealers as it expands its reach. The company needed a system that could efficiently transition dealers within a day or two.

Enter TMA's 2026 Awards with a deadline of April 3, 2026.Glen Carter, founder and president of Clear Response Monitoring, said, “When dealers want to move, they don’t want to wait. They also want confidence that their data and the transition experience will be positive for their business. Using this system, we recently moved just over 20,000 accounts spanning roughly 40 dealers. It has been an amazing experience, allowing us to migrate not only alarm account data but also fully monitored video systems.â€

The new software is part of DICE Corporation’s platform stack called Ceila.ai, which incorporates various AI developments from the company’s LabWorks division. These innovations are designed to bring advanced artificial intelligence capabilities to the security industry and help transform how monitoring operations function.

Cliff Dice, founder of DICE Corporation, stated, “We are releasing many different AI products that will make competing with DICE much more difficult for alarm centers that do not have our technology. We are seeing tremendous growth in DICE deployments across event management and our flagship video monitoring products.â€

Dice also added that he believes the industry will eventually consolidate around a smaller number of software platforms. “In the end, there will likely be fewer software choices in the industry, and DICE intends to be the most advanced and dominant platform in this rapidly changing market.†Clear Response Monitoring is one of the largest wholesale alarm monitoring central stations in Louisiana.

The company supports many smaller alarm dealers across Louisiana, Mississippi, Alabama, and Texas who install fire, burglary, and life safety systems and are increasingly seeking video verification and AI object detection to better protect subscriber sites.

DICE Corporation is one of the industry’s most well-known software companies, providing alarm centers with systems for handling alarm events, video events, and PERS monitoring. The company also produces PBX systems built directly into its automation platform and offers one of the most advanced recurring billing financial systems integrated with Microsoft Dynamics Business Central.

DMP Launches Partnership with System Surveyor

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Digital Monitoring Products (DMP) announced a partnership with System Surveyor, a digital system design platform for security and technology integrators. The collaboration will provide DMP dealers with advanced tools to simplify system planning, automate documentation and accelerate the sales process.

Enter TMA's 2026 Awards with a deadline of April 3, 2026.The partnership grants DMP dealers access to System Surveyor’s mobile, collaborative system design platform. Incorporating DMP system components within the platform, dealers can design intrusion, access control, fire and video systems directly on digital floor plans, while automatically generating a bill of materials and project documentation and requirements.

The companies said their collaboration gives DMP dealers the ability to move with greater efficiency from site survey to system proposal, streamlining planning workflows and maintaining accuracy across the design and installation processes. The integration allows dealers to produce professional proposals in a swift manner, reducing system design time up to 50%.

“At DMP, we are always looking for ways to help our dealers optimize productivity and acquire more business,†said Mark Hillenburg, Vice President of Industry Relations. “In partnering with System Surveyor, our dealers gain an improved way of designing DMP systems and communicating with their teams, customers and project stakeholders.â€

“System Surveyor is focused on helping integrators simplify system design and collaborate more effectively,†said Chris Hugman, co-founder and CEO of System Surveyor. “Working with DMP allows dealers to design intrusion and access control deployments with greater clarity, generate accurate documentation and accelerate the entire proposal process.â€

 Learn more at https://www.dmp.com/design-tools

Security Industry Unites on Capitol Hill for Fourth Annual Hill Walk

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More than 70 professionals from across the electronic security and monitoring industry convened in Washington, D.C., on March 5 for the fourth annual Hill Walk, a coordinated advocacy effort designed to amplify the industry’s voice with federal policymakers.

This year’s Hill Walk was jointly organized by the Security Industry Association (SIA), the Electronic Security Association (ESA) and The Monitoring Association (TMA), marking the second consecutive year the three leading industry organizations formally co-sponsored the event.

Participants conducted a full day of meetings across Capitol Hill, visiting a total of 55 legislative offices spanning both chambers of Congress and both political parties. The delegation included representatives from monitoring centers, security integrators, manufacturers, and other industry stakeholders, underscoring the breadth of the security ecosystem and its shared policy priorities.

Enter TMA's 2026 Awards with a deadline of April 3, 2026.

Unified Voice on Critical Industry Issues

A central topic of discussion during the meetings was a petition before the Federal Communications Commission submitted by NextNav. Hill Walk participants encouraged lawmakers to urge the FCC to dismiss the petition, citing concerns about its potential impact on spectrum resources and the reliability of services that support alarm monitoring and emergency communications.

In addition to the spectrum issue, representatives from The Monitoring Association highlighted several policy priorities of the industry’s public safety partners, reinforcing the close relationship between professional monitoring services and first responders. These conversations emphasized the importance of protecting communications infrastructure and maintaining reliable pathways for emergency signaling that communities depend on every day.

Broad Engagement Across Capitol Hill

The Hill Walk’s meetings included offices in both the U.S. House of Representatives and the Senate, providing an opportunity for industry leaders to educate lawmakers and staff about the role of the security sector in protecting homes, businesses and critical infrastructure.

Advocates also shared insights about the industry’s economic impact, technological innovation and longstanding partnerships with law enforcement and emergency response agencies.

Strength in Collaboration

Leaders from the three sponsoring associations emphasized that the event’s success reflects the growing collaboration across the security industry.

“The security industry is strongest when we speak with one voice,†said Alan Gillmore, IV, president of TMA. “By bringing together SIA, ESA and TMA, we demonstrated the power of collaboration and ensured that policymakers heard directly from the professionals who design, install and operate the technologies that help keep people safe every day.â€

Building Momentum for Future Advocacy

The Hill Walk continues to grow in both participation and impact. The event highlighted the security industry’s shared commitment to proactive advocacy and constructive dialogue with policymakers and to advancing technology and communications policies that support public safety and innovation.

Security Hill Day – Policy Priorities Papers

Support Local NV Women in Need at ISC West

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Join the SIA Women in Security Forum and the broader security industry in supporting Dress for Success Southern Nevada, an organization that empowers women to build careers and achieve financial independence by providing job‑ready clients with professional interview and work attire.

You can help by donating gently used professional clothing, accessories, and unopened hygiene or makeup items at the SIA booth during ISC West.

Together, we can make a meaningful impact and open doors for women.

Enter TMA's 2026 Awards with a deadline of April 3, 2026.

Shannon Handy Promoted to Site Manager of COPS Monitoring’s New Jersey Operations

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COPS Monitoring announced today the promotion of Shannon Handy to Site Manager of New Jersey Operations, recognizing her ten years of service, leadership growth, and continued commitment to operational excellence.

Enter TMA's 2026 Awards with a deadline of April 3, 2026.Handy has spent her entire career at COPS Monitoring in the New Jersey monitoring center. She has progressed through multiple roles, including Dispatcher, Shift Supervisor, Shift Manager, Hiring Agent, and, most recently, Assistant Site Manager. Her advancement reflects a deep understanding of operations, a strong alignment with company culture, and a consistent willingness to take on greater responsibility.

In her new role, Handy is responsible for the growth and success of the New Jersey Operations Department. Her areas of focus include staffing, quality performance across response and customer service, and identifying and developing future leaders within the organization. She reports directly to the Vice President of Operations and oversees two Assistant Site Managers, an additional ten members of the New Jersey management team, and dozens of dispatchers. She will also lead initiatives focused on continuous improvement, operational efficiency, and overall output while maintaining the high service levels COPS is known for.

“Shannon has consistently demonstrated a tenacious approach to her work and a clear understanding of what excellence looks like in a professional monitoring environment,†said Jim McMullen, President and Chief Operating Officer. “She has grown into a strong operational leader, is highly respected across the organization, and has earned the trust of both her peers and the leadership team.â€

Handy’s leadership approach aligns closely with COPS Monitoring’s expectations as the company continues to pursue disciplined growth and ongoing performance improvement.

“I’ve grown my entire career here in New Jersey, and I take a lot of pride in the people and the work that happens every day in this operation,†said Handy. “My focus in this role is supporting our teams, maintaining the quality our customers expect, and helping to develop future leaders who care just as much about doing things right.â€

In conjunction with this announcement, Anthony Tabbita, an 18-year COPS veteran, has been appointed to the role of Assistant Site Manager in the New Jersey operation.