TMA Transitions 2021 Annual Meeting to Virtual Format

TMA has, in consideration of our attendees’ health and well-being, made the decision to transition its in-person 2021 Annual Meeting to a virtual format. Originally set to take place in Maui, HI from Sat., Oct. 9th-Wed., Oct. 14th, the virtual meeting will take place Mon., Oct. 12th-Wed., Oct. 14th. The latest event information, including updated registration options, can be found on the TMA website at

“While the decision to cancel our face-to-face meeting was a difficult one to make for several reasons, the increasing cases of Covid and the impact of the Delta Variant coupled with a reduction in the potential number of available hospital beds and emerging international travel restrictions, left us with little-to-no alternatives,” remarked TMA President Don Young. “We could not consciously place our members, guests, or their families in a position that may potentially compromise their health.”

TMA Education Committee Co-Chair John Brady stated, “We have an outstanding program set to deliver and a slate of interesting and compelling speakers who are prepared to address this year’s meeting attendees virtually. We are also fortunate to have a platform that provides for a high level of interaction between speakers and attendees. We’re anticipating a great meeting!”

Go to to view event information.

UL President and CEO to Keynote The Monitoring Association’s 2021 Annual Meeting

The opening keynote for The Monitoring Association’s (TMA) 2021 Annual Meeting is Ms. Jennifer F. Scanlon, president and CEO, UL Inc. In her session, Collaboration—Our Force Multiplier for Forging a Profitable Future, Ms. Scanlon will address the megatrends that are reshaping the alarm and monitoring industry. The venue for this year’s Annual Meeting is the Ritz-Carlton, Kapalua on the island of Maui, Hawaii. Set for October 9-13, 2021, Ms. Scanlon is scheduled to speak on Monday, October 11, 2021 at 10:15AM/HST.

“UL has long been a trusted partner of TMA,” remarked TMA President Don Young. “Working in close collaboration with one another for many decades, our organizations have worked to develop key guidelines and standards for the monitoring industry. Likewise, we have jointly addressed critical issues facing providers of monitoring and life safety equipment and services. Most recently, we worked hand-in-hand to address the needs and challenges of monitoring centers at the onset of the COVID-19 epidemic. I am very pleased and honored to have Ms. Scanlon as our 2021 keynote speaker.”

Prior to UL, Scanlon was president and CEO of USG Corporation, where she also served as chief information officer (CIO). She led the company through a major international expansion, digital transformation, and sustainable evolution, enhancing its ability to meet customer needs.

Scanlon’s deep commitment to science, technology, engineering and math shape her approach to innovation. She is a fierce advocate for STEM education and the benefits of diversity and inclusion. In addition to her role at UL, Scanlon is a member of the board of Norfolk Southern Corporation, chair of the Commercial Club of Chicago and vice chair of the Chicago Council on Global Affairs. She holds a Master of Business Administration from the University of Chicago Booth School of Business and a Bachelor of Arts degree from the University of Notre Dame.

Go to to view the full meeting agenda, to register, and to make rooming reservations. The early-bird registration deadline is September 10, 2021.

The New Dice and Calipsa Present VPR on New Innovations of Interactive Video Monitoring

Register now to attend a TMA Virtual Product Review presented by two TMA members who have partnered to innovate a new interactive video offering. The New Dice and Calipsa will provide a high level overview of DICE’s new generation of interactive video monitoring technologies – including cloud video recording, remote guarding, AI video analytics, data center (827), virtual scheduled guard tours and much more with Calipa’s event processing of video alerts.


Immix presents innovative dispatch solution in next TMA VPR

Register now to attend TMA’s upcoming Virtual Product Review (VPR) presented by Immix.

The Last-Mile Solution for Dispatch
August 18, 2021 | 1:00PM/ET

This webinar will outline and demonstrate the integration between Immix and IncidentCo in providing a dispatch solution that provides real-time video and information to responding authorities, creating a faster, safer and more effective response, resulting in a better security outcome.


  • Chris Brown, CEO, Immix
  • Jason Caldwell, Director: Marketing and Business Development, Immix

Register at:

TMA Overflow Extension Room Block at The Westin Maui Resort & Spa

A recent pace report shows that TMA has sold 141% of our contracted room block at the Ritz-Carlton, Kapalua for our 2021 TMA Annual Meeting and that figure has now held steady for two weeks. Since the Ritz-Carlton, Kapalua has only limited rooms remaining over our meeting dates, and they are fully sold out on the final night of our meeting and for several nights after that, TMA has reached out to see what alternative properties might be available for those wishing to extend their stay in Hawaii. We have found that several other nearby properties are sold out or are near sold out status.

The Westin Maui Resort & Spa has agreed to provide us with a limited block of rooms for the nights of Wednesday, October 13, Thursday, October 14 and Friday, October 15. Rates may be available for 3 days pre and post subject to availability. Only 28 total room nights have been secured in our Letter of Agreement.

The rate for these limited run-of-house rooms will be $709/night.  A Daily Resort Fee of $40.00/night plus 14.16% tax per day will also be charged.  The resort fee and taxes are distinct and separate charges from the room rate of $709/night. All guests reserving under the TMA/Westin room block will be responsible for full payment of these charges and any other expenses incurred at the property.

A deposit equal to two (2) night’s is required to hold each guest’s reservations. Deposits are refundable if notice is received by the hotel at least seven (7) days prior to arrival and a cancellation number is obtained.

Reservations for all guests must be received on or before Monday, August 16, 2021, (the cut-off date). After the cut-off date the resort will release all rooms for sale to the general public and at the resorts discretion will accept reservations at the TMA rate on a space and rate available basis.

The Westin Maui Resort and Spa is roughly 6 miles from the Ritz-Carlton Kapalua.

The Monitoring Association (TMA) will not be responsible for any charges incurred by its members/non-members at The Westin Maui.

Reservations in the TMA Overflow block at The Westin Maui Resort and Spa can be booked using the following link:

Join the quarterly OPS discussion, June 30th

Learn something new! TMA Education will host its next quarterly OPS discussion group via Zoom on Wed., June 30th beginning at 1:00PM/ET.

Mark your calendar and plan to take part in this open exchange with your counterparts and subject matter experts. The topic of the day will be about mobile monitoring using GPS technology.

No pre-registration is required. Join at

UL’s 2021 Monitoring Station Audit – Information Update

Steve Schmit, UL, prepared this update on 2021 Monitoring Center Audits and asked TMA to share it. You may download a PDF of the update from the TMA website.

The COVID-19 pandemic of 2020 brought the concepts of remote inspection, virtual audits, and working from home into full-fledged practical use, at a speed few would have predicted. The experience was a dramatic demonstration of the value of collaborative problem solving and clear communications. In that spirit, UL would like to share plans for 2021.

Standards and Confirmation of Compliance

Developing requirements that aligned with COVID-19 public health risk mitigations brought focus and visibility to the Standards making process.  While the experience was new to many, TMA’s UL Standards committee has been productively engaged in driving change for many years and continues to work an active agenda intended to keep the Standards current and relevant.

As Standards change, UL’s Certification Programs do also, incorporating new technical requirements into the annual audit process for monitoring stations. The 2021 audit cycle will include focus on the last 2 sets of revisions to UL827, Standard for Central Stations Services

Work From Home

On October 27, 2020, UL827 was revised to adapt Sec 51, Operation During a Regional/National Disruption. These requirements were developed by a Task Group of monitoring industry subject matter experts and built on early UL Guidelines for operating during the pandemic (published on March 16). They achieved ANSI consensus through UL’s Collaborative Standards Development Process to become part of the American National Standard.

For purposes of application within UL’s Certificate Program, Sec 51 was considered effective upon publication. During the 2021 audit cycle, UL staff will assess compliance for stations using remotely located operators under current COVID-19 mitigation conditions, and those stations that plan to do so in the event of future national or regional disruptions.

In early April, UL will publish details intended to clarify the evidence of compliance that UL auditors will look for during the 2021 audit.

As the nation’s vaccination campaign progresses, governmental emergency declarations and associated health safety guidance will change. Early indications suggest that there will not be a universal “all clear” lifting of scientifically based health guidelines, but rather a gradual reduction in social distancing metrics, with dependency on vaccination status, COVID variant emergence, and other variables. UL envisions working with monitoring stations to determine applicability of Sec 51 requirements, based on conditions in their location, with the goal of distilling universal guidelines for handling the dynamically evolving situation.

At the same time, TMA’s UL Standards Committee is making a UL827 revision proposal for requirements that would enable a monitoring-from-home option under any conditions. The Committee has addressed concerns brought forward during the emergency conditions discussions, but the proposal is in the very early stages of the consensus process.

If adapted, stations will continue to have a continued monitor-from-home option. However, stations should start planning for returning operators to in-station duty in the event that there is a gap between lifting of emergency conditions and adoption of non-emergency condition home based monitoring requirements.

Cybersecurity and Power Supply Requirements

On April 11, 2019, UL827 was revised to include new requirements for secondary power supplies and cybersecurity measures. These requirements were developed by TMA’s UL Standards Committee and went through 2 public comment periods as part of the consensus process.

UL’s pre-pandemic 2020 audit plan included focus on compliance with these requirements. Those plans had to be deferred when priorities shifted to operating safely within health and safety mandates.

As shared in the Summer 2019 TMA Dispatch newsletter, revisions were made in Section 11, Power Supply, and Section 17, Central Station Automation Systems. Material that could have potentially significant impact includes secondary power requirements in paragraph 11.5.1 and Table 11.1, and cybersecurity requirements in paragraph 17.15, along with its references.

For purposes of application within UL’s Certificate Program, these requirements will be effective 12/31/2022. This means UL Certification beyond that date is contingent on demonstration of compliance.

UL’s formal notice to Certification holders will be sent in early April and will include a plain language explanation of the requirements. In addition, UL will offer Town Hall style webinars (date/time to be announced shortly) to review the requirements and audit expectations.

During the 2021 audit cycle, UL staff will assess compliance status with the new requirements. Corrective action on any items of noncompliance will be assessed during the 2022 audit cycle.

If you have any questions, please feel free to contact your UL auditor or any of the following:

Steve Schmit –

Nancy Murphy –

Javier Olarte –

Don’t miss TMA’s Mid-year Meeting – April 20-22, 2021

The Monitoring Association’s Mid-year Meeting will open in just a couple days on Tuesday, April 20th!

Learn more and register at:

Join us for the three-day program featuring a combination of thought-provoking education sessions, powerful networking, and a virtual exhibit floor! Sessions will focus on these three core areas:

  1. Leadership
  2. Operations
  3. Technology

Day 1 – Leadership sessions inspire:

Featured Keynote: Leadership Lessons from an Old Jarhead, General James T. Conway (Ret.)

Leadership Session #1: COVID, Biden and the Vaccine: Employment During and After the Pandemic

Speakers: Jaime Tuite, Judy Katafiaz

Leadership Session #2: An Update on the Realities of the 3G/4G Migration
Speaker: John Brady
View Top Take-away Minute with John Brady

Leadership Session #3: Financing 101 in 2021
Speakers: Megan Thompson, Esq., Gregory Buscone, Mark Grudzien, John Robuck

Leadership Session #4: Value of Monitoring – Expanding Beyond the Traditional Use Cases
Speaker: Elizabeth Parks
View Top Take-away Minute with Elizabeth Parks

Day 2 – Operations sessions look at:

Featured Opening Session: On De-escalation During a Pandemic, Bill Powers, CPP and David Lesure      
View Top Take-away Minute with Bill Powers, CPP, and David Lesure

Operations Session #1: Monitoring Centers: Communicate with Customers in the Year We Actually Live In
Speaker: Daniel Oppenheim

Operations Session #2: Success in the New Normal: Top Marketing Strategies for Monitoring Centers
Speaker: David Morgan
View Top Take-away Minute with David Morgan

Operations Session #3: Leadership Succession Planning: How’s Your Bench Strength?
Speakers: Pam Petrow, Ralph W. Sevinor, Brandon Freedman, Brandon Niles
View Top Take-away Minute with Brandon Niles

Operations Session #4: Alarm Industry Call Blocking Challenges
Speakers: Sascha Kylau, Morgan Hertel

Day 3 – Technology sessions explore:

Featured Opening Session: FirstNet Primer, Morgan HertelMark HillenburgChief (Ret) Harlin McEwenDuane Warehime

Technology Session #1: Working from Home Standard Updates
Speakers: Sascha Kylau, Joshua Greko

Technology Session #2: Work Form Home Practical Applications
Speakers: Steve Butkovich, JoeAllen Gentry, Rich Watts

Technology Session #3: Factoring in the Future— Is video monitoring part of your business model?
Speakers: Greg Eusden, Grant Graham, Wes Usie, Avi Lupo

Technology Session #4: Three Key Best Practices for Video Monitoring Success
Speakers: Chris Brown, Robert Baxter, John Romanowich, Steve Walker

There are several registration options (1, 2, and 3-day) available. Registration includes access to session recordings for up to six months. In the event that you are unable to attend sessions of interest, you will have the opportunity to view recordings on-demand, 24/7.

Learn more and register at:

We look forward to seeing you there!

Scott Stanton, Cisco To Deliver OPS-TECH 2020 Keynote

TMA is pleased to announce that Scott Stanton, Sr. Director, Americas Network Transformation, Cisco, will deliver a keynote address at its upcoming OPS-TECH 2020. Mr. Stanton’s remarks will speak to the future of networking and WiFi 6 and the impact on how this technology enables IoT devices and fills in the gaps of LTE and 5G buildouts. The keynote address will be delivered virtually via Zoom on Wed., Nov. 18th at 11:10 AM [EST].

OPS-TECH is the new combination of two of TMA’s most popular annual education and networking events – the Fall Operations Management Seminar and the Tech Summit. TMA is pleased to introduce a reimagined meeting structure and delivery format this year with the intention that the virtual platform will open up new opportunities for additional attendees to actively take part in these valuable programs. By focusing on three main areas of interest, TMA will offer education that will appeal to operations, video surveillance and installation professionals, and IT managers who want to take their companies to the next level. This solutions-based event will offer attendees the opportunity to come with a problem and leave with a solution.

The program will be presented in three sections over the course of several days:

  • Focus on Operations: November 9-11
  • Special BONUS– Focus on Video: November 12 (included in the Operations package or stand-alone)
  • Focus on Technology: November 17-18

Industry sponsors of the event include Full Meeting Sponsors: BOLD Group and MAS. Event Meeting Sponsors include OneTel, SentryAI, and TRG Associates, Inc., SDM Magazine and Security Business Magazine/ are the official media sponsors.

View complete program details and registration options.