ASAP to PSAP Program


ASAPASAP Saves Time, Improves Accuracy, and Increases Efficiency between PSAPs and Monitoring Centers

“Faster response times, greater likelihood of law enforcement apprehension; everyone wins with ASAP.” — Cindy Cevallos, IT Project Manager, Boca Raton, FL

“Our agency’s calls via ASAP-to-PSAP average 3 seconds to route the call for dispatch.” — Clay Kennedy, Systems Administrator, Guilford (NC) Metro 911



The Monitoring Association
ATTN:  Bryan Ginn
8150 Leesburg Pike, Ste 700
Vienna, VA 22182

Email:     Phone: 703-242-4670 x19    Fax: 703-242-4675


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About ASAP

The Automated Secure Alarm Protocol (ASAP) is a national service that is the next generation for the processing of information from alarm monitoring stations needing emergency dispatch. This protocol was founded through the joint partnership of APCO, TMA and NLETS – receiving government recognition and funding since 2010.

What is ASAP?

The Automated Secure Alarm Protocol (ASAP), launched in 2011 as a public-private partnership, is designed to increase the efficiency and reliability of emergency electronic signals from monitoring companies to PSAPs. ASAP utilizes ANSI standard protocols developed cooperatively by the Association of Public-Safety Communications Officials (APCO) and The Monitoring Association. With ASAP, critical life safety signals and accurate information are processed in seconds, not minutes, through the Nlets system of state-to-state PSAP communication, insuring that complete and accurate information is transmitted to the PSAP every time.

Downloadable PDF Brochure



Search news feeds from the following:


ASAP to PSAP, ADT Answered the Call, But Where’s Tyco?

PSC, July/August 2016 Edition

by Bill Hobgood

This totally automated process occurs with no telephone calls to the PSAP and no call-taker involvement.  Mistakes between alarm operators and PSAP staff have been significantly.  [READ MORE]

Guilford County, NC is the Latest PSAP to Go Live with ASAP

CSAA Blog, January 29, 2016

On January 26, the Metro Guilford/Greensboro, NC PSAP officially went live with the ASAP program.

“The addition of Guilford Metro 9-1-1, as the second PSAP in North Carolina to implement the ASAP program, is a major project milestone and a win-win for the citizens and businesses of Guilford County, the City of Greensboro and the alarm industry,”  [READ MORE]


The Metro Guilford 911 administration and local media collaborated to inform local citizens of the benefits of the new service. Check out the news videos below:

ASAP Network Widens with Addition of CMS

SDM, January 4, 2016

Criticom Monitoring Services (CMS), a wholesale alarm monitoring company, went live with ASAP in Richmond, Va., on October 21. “Awareness of ASAP’s very real benefits to PSAPs is spreading,” said Jay Hauhn, executive director of the Central Station Alarm Association (CSAA). [READ MORE]

Top 2015 monitoring trends: ASAP, DIY, PERS, and cloud

by Spencer Ives

Security Systems News, December 16, 2015

YARMOUTH, Maine—CSAA’s ASAP to PSAP program, DIY being paired with 24/7 professional monitoring, PERS, and cloud automation were talked-about trends in monitoring in 2015.

This was the year that ASAP came to fruition. ASAP is a program that improves the speed and accuracy of central station dispatches by sending alarm information electronically to responders. ADT joined the program in August, and CSAA’s executive director Jay Hauhn predicted that other nationals would be close behind.


Diebold Implements Automated Secure Alarm Protocol

Security Sales & Integration

by SSI Staff,  October 19, 2015

NORTH CANTON, Ohio – Diebold (NYSE: DBD) is the latest security and alarm monitoring provider to implement the computer-aided dispatch system, Automated Secure Alarm Protocol (ASAP), designed by the Central Station Alarm Association (CSAA) and the Association of Public Safety Communications Officials.  [READ MORE]

ASAP to the PSAP, Alive & Doing great, but where’s ADT?
by Bill Hobgood
Public Safety Communications, July/August 2015, pages 18-19

The Automated Secure Alarm Protocol (ASAP) continues to accelerate in many areas of the U.S.  The program was first piloted by York County, VA, the city of Richmond, CA, and Vector Security in July 2006 as a spin off of APCO’s Project 36 before becoming an American National Standard in January 2009 known as the External Alarm Interface Exchange. [READ MORE]

Verified Alarms and Priority Response, Law Enforcement Panel
International Security Conference, ISC West, April 2015
Video published, April 2015

Sheriffs and Police Chiefs support the ASAP program to improve communications between the 911 center and the central station.

American Alarm Makes First ASAP Dispatch in New England
CSAA Blog, March 31, 2015

On March 22, 2015 at 7:06 p.m., a motion sensor alarm was received from an American Alarm and Communications customer in Richmond, VA. Upon call verification, American Alarm Central Station Operator Bob Goulet used the Automated Secure Alarm Protocol (ASAP) to contact Richmond police and transfer information to the Richmond PSAP. It was the first ASAP dispatch made from a central station in New England.  [READ MORE]

Henrico County (Va.) Seeing Positive Outcomes After Joining the ASAP Program
by Bill Hobgood, March 11, 2105

Henrico County (Va.), adjacent to the City of Richmond, is the third county in Virginia and fourth PSAP in Virginia to join the Automated Secure Alarm Protocol (ASAP) program. Henrico County began receiving alarms from Vector Security on November 17, 2014.  [READ MORE]

Automated Protocol
How to Process alarm calls is coming faster & more efficient
by Christina Dravis
Public Safety Communications, December 2014, pages 33-35

It is not uncommon for today’s 9-1-1 communications center to be required to do more work with fewer people. An increase in crime and mobile phones has resulted in more calls for service coming into the comm center then, say, just ten years ago, yet staffing is many centers has either remained the same of even decreased due to budget cuts or agencie’s inability to retain trained personnel. [READ MORE]

News and Information about ASAP-to-PSAP
CSAA Dispatch, Winter 2014, p14-15

Henrico County, Virginia is Live with ASAP.
ASAP was the subject of considerable discussion and excitement at the recent CSAA Fall OperationsManagement Seminar in Sarasota last month, where all aspects of the program’s growth were shared with the attendees. [READ MORE]

September 2014, Hobgood presents at NIEM Virtual Townhall.  Click HERE to view or download presenation

Sunguard Implements Automated Secure Protocol
APCO International Public Safety Communications, Bill Hobgood, August 12, 2014

SunGard Public Sector has successfully implemented its second Automated Secure Alarm Protocol (ASAP) interface. Morgan County, Ala. received its first production alarm call directly into ONESolution CAD on Friday, August 8. Morgan County’s first production call came from Monitronics Security and was a residential alarm.

DC Wins 2014 Intergraph Icon Award
Intergraph Press Release, June 3, 2014

Intergraph® Security, Government and Infrastructure (SG&I) today announced the  2014 Icon Award winners: Bavarian State Police of Germany, CET of São Paulo and  Washington, D.C.’s Office of Unified Communications.  Read press release and watch video at:

Downloadable Presentation

Redefining the Meaning of ASAP
Vector Security Blog, by Anita Ostrowski, April 24, 2014

In an emergency, speed and accuracy are critical. Every second counts. That’s why the “ASAP (Automated Secure Alarm Protocol) to PSAP (Public Safety Answering Point)” alarm response program was created. ASAP reduces errors and increases the speed at which first responders can react to alarms – See more at:

15 IT projects win 2013 GCN Awards

by Paul McCloskey, August 13, 2013

Fifteen public-sector IT projects — showing technical creativity, a willingness to test emerging technologies and the perseverance to push for big, cross-agency IT improvements in an era of budget and cost cutting — have been named winners of the 2013 GCN Awards for IT achievement.  Read more at:

Hot Seat: Fledgling ASAP Program Showing Promise
by Rodney Bosch

The much anticipated message broker server managed by the Central Station Alarm Association (CSAA) went live in April 2012 in Richmond, Va. The achievement resulted from a concerted effort of many, including the city of Richmond and Vector Security, two of the three original Automated Secure Alarm Protocol (ASAP) pilot participants. Bill Hobgood, an IT authority for Richmond, joins the conversation to discuss the progress of the ASAP program.

No Phone Calls Necessary

Security Today, August 1, 2013, By:  Lindsay Page

The Automated Secure Alarm Protocol (ASAP), a relatively new program created by the Association of Public Safety Officials (APCO) and the Central Station Alarm Association (CSAA), can facilitate the rapid transmission of alarms straight to public safety communication centers within seconds after they are verified by the Central Station. There is no need for a central station operator to make a telephone call to the 911 Public Safety Answering Point (PSAPs)  [READ ARTICLE]

ASAP-to-PSAP Makes Steady Gains in Alarm Industry Monitoring

SDM Magazine, June 10, 2013, By: Joan Engebreston

Enabling PSAP and central station systems to communicate will take time. But benefits are substantial. Here’s where things stand today.  [READ ARTICLE]


ASAP: On the Track and Picking Up Speed!

by Joe Carr

CSAA Dispatch, Spring 2013, Page 18.

Houston went live with ASAP on April 28, 2011. Houston, which covers 634 square miles and has a population of more than 2.3 million people, is the fourth-largest PSAP in the United States. The Houston Emergency Communications Center receives and processes more than 2,000 police alarms weekly [READ ARTICLE]

District of Columbia Implements New “ASAP” Alarm Response Program

CSAA, APCO, Office of Unified Communications – Press Release, December 21, 2012

OUC launches new system that streamlines notifications for emergency dispatch from alarm monitoring companies (Washington, D.C.) – The Office of Unified Communications (OUC) has implemented an innovative computer-aided dispatch system (CAD) interface enhancement – the Automated Secure Alarm Protocol (ASAP). ASAP streamlines notifications for emergency dispatch from alarm monitoring companies and helps to reduce 9-1-1 processing time significantly [READ ARTICLE]

ASAP to PSAP, “It’s A No-Brainer”

by Bill Hobgood

APCO International – Public Safety Communications, Pg 48-50,  August 2012

A year in review since Houston’s Implementation of the Automated Secure Alarm Protocol (ASAP) [READ ARTICLE]

Streamlined Communication Saves More than Just Lives

Media Planet, Page 8, June 2012

For more than a century, fire and burglar alarm communication has been carried out through traditional voice calls. Often taking two to three minutes to complete [READ ARTICLE]

ASAP to PSAP: CSAA Message Broker Goes Live

April, 24, 2012 By: Bill Hobgood

City of Richmond and Vector Security Migrate ASAP Traffic to the Production Message Broker

The long awaited Message Broker server managed by the Central Station Alarm Association (CSAA) has become operational in the production environment. The City of Richmond (VA) Police Department’s Division of Emergency Communications and Vector Security, two of the three original ASAP pilot participants, migrated to the CSAA Message Broker officially at 1:00 p.m. eastern time on Monday, April 16, 2012. Dozens of law enforcement, fire and emergency medical alarm notifications and subsequent update messages have been initiated between the two entities seamlessly and without incident. [READ ARTICLE]

Going phone-free: A ringing endorsement for ASAP

Bill Hobgood details Richmond’s experience leading an alarm ‘revolution’ by: Rich Miller – Wednesday, April 11, 2012 LAS VEGAS—For Bill Hobgood, it’s easy to sum up the effectiveness of the Automated Secure Alarm Protocol: “We hate telephones ringing. We love ASAP.” As project manager for the Department of Information Technology’s Public Safety Team in Richmond, Va., Hobgood knows firsthand how well the system works to eliminate errors in communication between central stations and public safety answering points, or PSAPs. When 911 information flows automatically via computer instead of being transmitted verbally by phone, the ringing stops and the dispatch process accelerates [READ ARTICLE]

How One District Achieved a 70 Percent Closure Rate with Video Alarms

Reprint of The Police Chief Magazine, Vol. LXXIX, No. 3, pages 48-52, March 2012

By Jennifer Mrozowski, Executive Director, Office of Communications,Detroit Public School Police Department; and Keith Jentoft, Coordinator, Priority Response Coalition, and President, RSIVideo Technologies, White Bear Lake, Minnesota

In addition to ensuring the safety of about 70,000 schoolchildren and thousands of staff members, the Detroit Public School Police Department (DPS PD) is responsible for portecting more than 230 facilities spead througout Detroit’s 143 square miles. [READ ARTICLE]

ASAP to PSAP: What Will Your Agency’s Return on Investment Be?

A Look at the Savings That PSAPs Using ASAP Have Experienced

Bill Hobgood on March 29, 2012 in APCO, Calltaking/Dispatch, Codes/Standards, News, Operations, Tech

Savings experienced by those 9-1-1 PSAPs using the Automated Secure Alarm Protocol (ASAP) to facilitate the rapid and accurate delivery of alarm notifications from alarm monitoring companies varies widely. Before delving into the two case models discussed in this article, let’s take a moment to review the difference between hard and soft savings [READ ARTICLE]

ASAP to PSAP: Alarm Monitoring Companies Lining Up

By Bill Hobgood

February 28, 2012 – A new Message Broker server managed by the Central Station Alarm Association (CSAA) will become operational soon. The Message Broker is a combination of hardware and software intended to perform a middleware function between Nlets and the alarm monitoring companies that want to take advantage of the Automated Secure Alarm Protocol (ASAP).


ASAP to PSAP: A Preview of Phase II

By Bill Hobgood

January 26, 2012 – Positive changes are coming soon on behalf of the ANSI-approved Automated Secure Alarm Protocol (ASAP) program that will benefit the alarm industry and 9-1-1 PSAPs equally


ASAP Shines Through the Storm

By Bill Hobgood

Public Safety Communications reprint. – January 2012 –

Momentum continues to build following the announcement that Houston has launched the ANSI-approved Automated Secure Alarm Protocol (ASAP), formerly known as the External Alarm Interface Exchange. [READ ARTICLE]

CSAA sets Jan. 31 deadline for ASAP charter membership

By Rich Miller

December, 1, 2011 VIENNA, Va.—Thinking about getting on board with the CSAA to take advantage of the new Automated Secure Alarm Protocol (ASAP) program? To be among the stations at the front of the line, you’d better act soon–a Jan. 31 deadline will separate the haves from the have-nots. [READ ARTICLE]

UL, Intertek announce support for ASAP

Security Systems News

By Rich Miller

November 22, 2011 – CAMAS, Wash. and FAIRFIELD, N.J.—The monitoring industry’s Automated Secure Alarm Protocol (ASAP) got a big boost recently when Underwriters Laboratories and Intertek both announced that the new program meets the requirements of the National Fire Alarm and Signaling Code (NFPA 72). [READ ARTICLE]

Hot Seat: Achieving Alarm Signal Automation

Security Sales & Integration, October 14, 2011

Automated Secure Alarm Protocol (ASAP) is seen as a cost-effective means of sending alarm signals directly to police and fire dispatchers without the need for a telephone call from an alarm monitoring station. [READ ARTICLE]

Natural disasters test CSAA program

By Daniel Gelinas

September 1, 2011 PITTSBURGH—Vector Security CEO Pam Petrow said recent natural disasters on the East Coast have provided a proof of concept for CSAA’s ASAP-to-the-PSAP program. What happened during the recent hurricane and earthquake? Natural disasters test concept for ASAP-to-the-PSAP program [READ ARTICLE]

Existing Public Safety Standard Receives New Name

Aug 8, 2011 The Association of Public Safety Communications Officials (APCO) International, the Central Station Alarm Association (CSAA) and Nlets announced ASAP at APCO’s 77th Annual Conference and Exposition in Philadelphia, Pennsylvania. Automated Secure Alarm Protocol (ASAP) will now be used for outreach and promotional purposes in place of the formal name, APCO/CSAA Alarm Monitoring Company to Public Safety Answering Point (PSAP) Computer-aided Dispatch (CAD) External Alarm Interface Exchange (EAIE) APCO/CSAA ANSI Standard. [READ ARTICLE]

Houston Launches ASAP

Public Safety Communications, August 2011, Volume 77, Number 8

APCO International’s “ASAP to PSAP” Article

The Association of Public-Safety Communications Officials (APCO) International is featuring an informative article in its August 2011 issue of Public Safety Communications Magazine about the Automated Secure Alarm Protocol (ASAP), titled: “ASAP to PSAP: Automated Secure Alarm Protocol Reduces 9-1-1 Processing and Responses Time by Minutes.”

The article was written by Bill Hobgood, project coordinator for APCO and project manager for the city of Richmond’s Department of Information Technology Public Safety Team.

Houston Streamlines Security Alarm Notifications to its 911 Center

By Sarah Rich

July 8, 2011 – The Houston Emergency Center (HEC) implemented a new alert system to streamline the receipt of notifications for emergency dispatch from alarm monitoring companies. [READ ARTICLE]

New 911 Standard Sparks Interest from Local Governments

By Andy Opsahl

October 20, 2009 –  Interest in a technology standard designed to eliminate manual phone calls from alarm companies to 911 centers when the alarms sound is surging among local governments.


Virginia Automates Alarm Company to 911 Transmissions

By Jim McKay

June 22, 2009 – Alarm monitoring companies typically call a 911 operator to report an incident when an alarm sounds, which can result in errors, delays and possibly life-threatening circumstances [READ ARTICLE]

911 Standard Could Speed Emergency Response

By Andy Opsahl

March 12, 2009 – Association of Public-Safety Communications Officials approves standard for alarm companies to automatically alert 911 centers – eliminating millions of phone calls. [READ ARTICLE]


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