AICC Co-Chair Galarza’s Contributions Honored by ADT

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AICC Co-Chair Tiffany Galarza received ADT’s Circle of Excellence Award at an awards ceremony held at the El Conquistador Resort in Puerto Rico earlier in May.

Upon receiving her award, she commented, “I am deeply humbled to have been chosen as a recipient of The Circle of Excellence award from ADT, though I believe there were numerous individuals who were just as, if not more, deserving. This honor is a reflection of the incredible teamwork and support that surrounds me, and I am truly grateful for the opportunity to work alongside such talented individuals.”

This year, Galarza was one of nearly 200 ADT Circle of Excellence winners celebrated their accomplishments. According to ADT, the Circle of Excellence Award recognizes, “those who go above and beyond in their roles. This top honor recognizes individuals who help drive our mission forward by upholding the ADT values of urgency, accountability, collaboration, discretionary effort and voice of the customer,” adding, “At ADT, we’re powered by the best employees in the industry. Our people are truly our greatest asset.”

Tiffany accepting her awards from Jim DeVries, chairman, president. and CEO, ADT.

 

 

Albert Faraone to Serve Southern Texas as New DMP Regional Sales Manager

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Albert Faraone has joined DMP as the regional sales manager for Southern Texas. He will provide ongoing service and support to dealers across the region, including cities such as Houston, Austin and San Antonio.

“I chose DMP for two very important reasons,” said Faraone. “The first is the ability to impact all types of businesses—from small residential to large commercial—with a wide selection of products and the quality of the technology DMP manufactures. The second reason is the culture. Before I applied for the role of RSM, I was made aware of the integrity and culture of DMP and why it puts a large emphasis on its values.”

Faraone has 20 years of experience in the alarm industry, in sales and leadership roles. He has worked in a variety of markets, both residential and commercial. His skills and expertise exemplify the level of service DMP brings to its dealers.

Kirk MacDowell Honored as ESA’s 2023 Morris F. Weinstock Person of the Year

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The Electronic Security Association (ESA) announced TMA member Kirk MacDowell, President of MacGuard Security Advisors, as the recipient of its 2023 Morris F. Weinstock Person of the Year Award. This prestigious honor recognizes individuals who exemplify extraordinary dedication and leadership in advancing the electronic security and life safety industry. MacDowell’s illustrious career and unwavering commitment to industry excellence align seamlessly with the legacy of Morris F. Weinstock, the award’s namesake and a pioneer in the security sector. Through his visionary leadership and tireless advocacy, MacDowell has significantly contributed to the growth and prosperity of the industry, embodying the spirit of innovation and service that defines the Weinstock legacy. Join us in celebrating Kirk MacDowell’s outstanding achievements and profound impact on the security industry. 

The award will be presented during ESX 2024 at the ESA’s annual Weinstock Celebration on Wednesday, June 5th from 6:00 to 7:30 PM at Derby City Gaming. | 

IPtelX Announces the Deployment of Dealer Branding for Voice Alarm Calls

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IPtelX is pleased to announce the deployment of Dealer Branding for voice alarm calls. This innovative solution tackles a major pain point for alarm companies: unanswered calls to the contact list due to showing up as spam on wireless phones.

This has been a serious problem for the industry. In the last few years, wireless companies have had the calls appear as spam on caller ID. Without being able to cancel an alarm, this has caused unneeded dispatches to PSAPs. The result has been more false dispatches, giving the industry a “black eye” and a bad reputation.

IPtelX’s Dealer Branding technology solves this problem by displaying the dealer’s name. Along with the name, the branding will also appear as “Alarm Emergency Call,” or a similar type of alarm message urging the user to answer.

Beyond displaying the dealer’s name, IPtelX is taking its new Dealer Branding to the next level in two more phases that will be coming soon. For the second phase, IPtelX will be providing its clients a significant advantage by going beyond what the other carriers can provide by also displaying the dealer logo. For the third phase, end users will also see the type of alarm (intrusion, fire, PERS, etc.). With this technology, end users receiving the call will have all the needed information to know that it is not a spam call.

“We are committed to staying ahead of the curve and providing our clients with the latest communication technologies,” says Cliff Dice, Senior Software Engineer at IPtelX. “Dealer Branding gives our clients a clear advantage, which is why IPtelX is the leading choice in the industry for alarm company phone services in North America.”

This innovative service works seamlessly with any PBX system and any monitoring station. As a North American carrier, IPtelX offers Dealer Branding across its entire footprint, encompassing all central offices in Canada and the USA.

For more information about IPtelX’s Dealer Branding and other exclusive telecom services visit iptelx.net or call (877) 7-IPTELX.

Elite Interactive Solutions Announces the Launch of its New Website

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Elite Interactive Solutions announces the launching of its new website, eliteisi.com. Several months in the making, the site has been designed with the security end-user customer across a diverse range of vertical markets in mind, highlighting myriad benefits of Elite’s solution and company differentiation in an appealing and user-friendly format.

Whether viewing quickly at a glance or opting to dig deeper, site visitors can easily learn more about the technology, processes, partnerships, market applications, service options, and more.

“Elite has perfected the industry’s most effective, efficient and elegant remote guarding solution that mitigates active crime scenes in real-time — with tens of thousands of direct annual interventions through its command center and zero false alarms reported to law enforcement while assisting in thousands of arrests and detainments,” says Elite Interactive Solutions Marketing Director Scott Goldfine. “The new website has been designed to convey this message in a straightforward and engaging way, while also detailing the unique facets that set Elite apart in the field as well as its unbeatable value proposition. The real proof is in the customer testimonials and impressive list of loyal, high-profile clientele that speak to Elite’s amazing 99% customer retention.”

Navigating eliteisi.com is a breeze, with four ever-present menu items atop the site: Industry Solutions; Crime Prevention; Company; and Get a Quote. Industry Solutions explains how remote guarding solves issues for markets such as automotive dealers and storage; shopping malls and retailers; multifamily and affordable housing; and commercial and campus properties. Crime Prevention elaborates on the four essential pillars of successful remote guarding: leading-edge technology, personnel, partnerships (including law enforcement), and processes. The Company section not only tells everything about Elite, but also has relevant news, articles and blogs, as well as a FAQs section and more.

Throughout the site — which also includes informational and compelling actual crime scene videos — visitors can easily and quickly request a free remote guarding demo or quote, or instantly access any section through a comprehensive linked sitemap on the footer of all pages. The clean, sophisticated design is not only exceedingly helpful and pleasing to the eye but also highly intuitive for the user.

Written and designed by Elite’s marketing leads Scott Goldfine and Robert Gutierrez, the new website was developed by SD Marketing of Irwindale, Calif. Eliteisi.com is standing by to educate visitors about remote video guarding in general, and more specifically about Elite Interactive Solutions’ innovative approach and unwavering commitment to excellence.

About Elite Interactive Solutions

Established in 2007, Los Angeles-based Elite Interactive Solutions is a remote guarding pioneer and leader in offering security solutions that provide clients with dramatically more effective security at greatly reduced costs when compared to traditional guard services. The proprietary combination of systems and processes helps clients avoid losses and set new standards in crime prevention. More info: eliteisi.com.

Johnson Controls appoints IBM veteran as new CMO

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Johnson Controls Vice President and Chief Marketing Officer Chris Bontempo

Johnson Controls announced it has appointed Chris Bontempo as vice-president and chief marketing officer, responsible for marketing strategies across the enterprise to drive demand generation and enhance brand equity, including market development, research and planning.

Bontempo joins Johnson Controls from IBM where he spent nearly 20 years, most recently as chief marketing & communications officer, Americas. In that capacity, he led all aspects of marketing for IBM across the United States, Canada and Latin America.

Bontempo will report to Chairman and CEO George Oliver.

“As we continue our transformation and solidify Johnson Control’s position as a comprehensive solutions provider for commercial buildings, our unwavering focus on solving customer problems drives our strategy at every stage of the sales cycle,” said Oliver in a statement. “We remain relentlessly focused on leveraging our digital capabilities to capture those opportunities, and Chris’ unique expertise and understanding of data, AI and the digital ecosystem will assist us in those efforts.”

Dr. Clary to Receive Prestigious Moody Award

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Shane M. Clary Vice President, Codes and Standards Compliance at Bay Alarm Company will receive the prestigious recognition of the William N. Moody Award.  The award will be presented on June 4th, at 5 p.m. on the ESX Main Stage in Louisville.

Created in 2004 by the Security Industry Alarm Coalition (SIAC), the Moody Award is given annually to an individual who demonstrates a passion for advancing positive alarm management and best industry practices.

“Shane has made a tremendous contribution to our industry throughout his long career at Bay Alarm Company,” said Stan Martin, SIAC executive director. “He has been a leader in the development of standards and codes that help govern our industry and that contribute to the overall safety of our communities.

“Most recently Shane has been leading the effort to overcome some very harsh ordinance provisions in several California cities,” said Martin. “His perseverance in the face of adversity is one of the many attributes associated with those who receive the Moody Award.”

Shane is also the recipient of the California Alarm Association’s George A. Weinstock Award for lifetime achievement and service to industry as well as the Art Kane Memorial Award for lifetime achievement from the California Automatic Fire Alarm Association.

“Shane has provided the expertise and technical knowledge that has helped our company become the largest independently owned and operated alarm company in the United States,” said Tim Westphal, Bay Alarm Company CEO.  “In addition, he has devoted countless hours as well as his expertise to supporting the industry as a whole through education programs, setting industry standards and working with government agencies on alarm management issues.”

“I am honored to be selected to receive this award and appreciate the significance based on a review of the past recipients,” said Clary. “SIAC has played an important role in creating evidence-based research to support policies and ordinances that reduce the number of calls to public safety agencies while maintaining police response. By doing so SIAC has become a credible voice for our industry with law enforcement agencies here in California and across the country.”

About the William N. Moody Award   

The William N. Moody Award was established in 2004 by the SIAC Board of Directors to recognize those who embody Bill’s dedication to alarm management issues. The award honors individuals who reflect attributes that include integrity, fairness and perseverance in the face of adversity. 

About SIAC

SIAC represents one voice for the electronic security industry on alarm management issues –communicating solutions and enhancing relationships with law enforcement.  SIAC is comprised of four major North American security associations–Canadian Security Association (CANASA), Security Industry Association (SIA), Central Station Alarm Association (CSAA), and the Electronic Security Association (ESA). For more information, go,  For more information, visit www.SIACinc.org or follow us on Facebook.

Per Mar Security Services Ranked #16 in SDM’s Top 100

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Per Mar Security Services, a leading provider of total security solutions, is proud to announce its ranking of #16 on Security Dealer Magazine’s (SDM) prestigious SDM 100 list for 2024. This recognition signifies Per Mar’s continued commitment to excellence in the security industry.

The SDM 100 is an annual ranking of the top security dealers in the United States, based on a comprehensive review of factors such as revenue, recurring revenue, growth rate, and customer service. Inclusion on the list is a coveted distinction, and Per Mar’s #16 ranking reflects its dedication to providing its clients with innovative security solutions and exceptional service. This marks the 34th consecutive year that Per Mar has held a ranking in the SDM 100 Report.

Chris Edwards, President of Per Mar Security’s Electronic Security Division, said: “We are honored to once again be ranked in the top 20 companies in our industry. To be a part of this list for over 30 years speaks well of our team and their dedication to our customers as we continue to grow in all of our markets in the upper Midwest.”

Rapid Response Monitoring Announces New Manager of Project Management Office

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Rapid Response Monitoring has announced Brian Sheehan as Project Management Office Manager. In this role, Brian will oversee all aspects of the project lifecycle and play a pivotal role in leading the dedicated Project Managers and Project Management Office to success.

Brian has over 15 years of professional experience in operations, analytics, and management. “I’m excited to work with our talented project managers and teams to streamline processes, foster a culture of communication, and ultimately deliver exceptional results for Rapid Response Monitoring and our dealers,” said Sheehan. As PMO Manager, Brian will focus on the evolution of Rapid Response’s proprietary monitoring platform, Triangulum AI, and spearhead the integration of relationships with vendors and Dealers.

“We are confident that Brian’s experience in end-to-end project management will strengthen the development of our Triangulum AI platform, further positioning us to provide our Dealers with an even greater competitive advantage in the marketplace,” said Jeffrey Atkins, President of Rapid Response Monitoring.

Brian holds a Bachelor of Science degree in Human Resources Management from SUNY Oswego and is currently pursuing a Project Management Professional Certification.

Axis Communications Holds Ribbon Cutting for New Dallas Area Experience Center

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Axis Communications recently celebrated the grand opening of its latest Axis Experience Center (AEC) in Frisco, Texas. The new Dallas-area facility replaces the original Irving AEC location with a larger, state-of-the-art facility built to accommodate the need for a greater Axis presence in North Texas.

The new facility is intended to better serve customers as the Axis Communications product portfolio expands and its partner ecosystem grows. The space also offers additional meeting space, with plans to expand staffing in the future.

With another Texas AEC located in Houston, the new location will serve various industries across North Texas such as defense, financial services, healthcare and information technology offering localized on-the-ground support and opportunities to demo innovative Axis technologies across video, audio, access control and analytics, as well as solutions offered by Axis technology integration partners.

As an integral part of the Dallas-Fort Worth (DFW) Metroplex — and as the third most populous city in Texas — Dallas is a center for technological innovation and hosts the corporate headquarters of approximately 6,000 companies, resulting in the DFW metropolitan economy being the fourth-largest in the U.S. Along with some of today’s most innovative companies, the new Axis AEC will integrate itself into the community not only as an economic driver, but as a technological visionary as well.

The new 15,000-square-foot AEC is double the size of the former Irving facility, and is unlike any Axis has unveiled thus far, with a completely different style and unique features including:

  • A Solutions Theater where visitors can see different Axis technologies working together under one software solution (AXIS Camera Station), as well as an Interactive Solutions area where visitors can engage in hands-on learning around how Axis products actually work together.
  • An Image Usability Lab, which includes custom displays to demonstrate how Axis solutions perform under challenging scenarios.
  • A dedicated Demo Room with a large-screen video wall to review footage captured by Axis devices.
  • Analytics Alley, showcasing many of the different analytics Axis offers to enhance security systems.
  • The Partner Pavilion, highlighting third-party vendor technologies that work well with Axis products and provide solutions for difficult applications.

“Axis is excited to expand into one of the most prominent business hubs in Texas, bringing our world-class security technologies and expert support to local organizations across industries,” said Steve Stanberry, business area director, South Central at Axis Communications. “We look forward to meeting and working with local enterprises to enable enhanced safety and security efforts in addition to increased business value. With this grand opening, we’re proud to further our core mission of fostering a smarter, safer world with state-of-the-art technology solutions.”

Axis, along with local partners, customers, and stakeholders, celebrated the Dallas AEC grand opening with a formal ribbon cutting on May 8. In addition, the grand opening event featured tours of the space led by Dallas-area Axis staff, as well as live country music and special appearances by Dallas Mavericks mascot, Champ, and Dallas Cowboys mascot, Rowdy.

The Dallas AEC is located at 17 Cowboys Way, Suite 700, Frisco, Texas. To schedule a time to tour the new Axis Experience Center or to learn more about the facility and its resources, email Dallas-AEC@axis.com.

Information about Axis Experience Centers throughout the Americas and around the world can be found at here.