/0 Comments/in , , /by

Elite Interactive Solutions announced the company was recognized this month as runner-up for the 2024 Police Dispatch Quality Award (PDQ). The prestigious honor, which is organized by the Security Industry Alarm Coalition (SIAC), was presented during a ceremony at the recent Electronic Security Expo (ESX) held in Louisville.

Since 2005, the PDQ program promoted security companies and law enforcement agencies working together as partners, sharing information and communicating frequently to protect public safety and serve their communities. It identifies providers that exemplify cooperative best practices to reduce unnecessary dispatches that drain precious resources and give officers the most complete information when responding to security incidents.

Elite, which has now twice been named PDQ runner-up and won the award in 2020, is the first provider to have completely eliminated false alarms and false dispatches to law enforcement.

“There are many security systems and monitoring providers in the industry that talk about more effectively managing and stopping false alarms, and many do an admirable job, but many also fail to put teeth into that talk or stop at lip service only,” says Elite Founder and CEO Aria Kozak, who earlier this year was named to the Industry Hall of Fame. “Elite has developed the most proven and effective mitigation of false alarms and dispatches the industry has ever seen. Our revolutionary remote video guarding service reports zero false alarms to responding law enforcement, which is unheard of.”

During the 2023 evaluation period, Elite accomplished zero false alarms while also assisting police in achieving more than 1,000 arrests and detainments. In addition, the company registered nearly 73,000 crime interventions through the swift, expert actions of its command center agents, who are all former military or former law enforcement. With forensically designed systems on customer sites and using a custom calibrated technology stack that filters out most of the “noise,” Elite agents address any suspicious activity with a live voice-down in an average time of 7 seconds.

As for building police relationships, Elite may be the only provider that has an in-house Law Enforcement Advisory Board (LEAB) comprised of active and former LE command staff and executives. They are fully engaged in the daily activities of Elite’s subterranean, UL-Listed command center. The LEAB trains Elite agents, reviews and ensures calls for dispatch follow best protocols, and routinely communicates and meets with agencies around the country to facilitate optimal support and collaboration.

A 2023 letter of commendation from Peace Officers Association of Los Angeles County Board President Anthony Miranda states: “During the years of our association with Elite, we have witnessed the evolution of procedures and technology where your company went from significantly reducing to now virtually eliminating false alarm calls. The impact on reducing unnecessary police response to alarms, enhancing officer safety when response is merited and the prevention of losses at your protected premises is extraordinary.”

Parks Associates New Research Reveals MDU Property Interests

/0 Comments/in , , , , /by

Parks Associates’ latest research finds a high interest in energy systems and services among MDU property owners and managers.

Parks Associates will present multifamily housing research at two upcoming events, including this week at Apartmentalize, hosted by the National Apartment Association, following by the Smart Spaces virtual session “Smart Living: Attracting and Retaining Residents” on July 23.

  • At Apartmentalize, Jennifer Kent, VP, Research, Parks Associates, is speaking on the session “Seamless Connectivity: Where in the WiFi is Waldo?” on June 21, in Philadelphia, PA, starting at 1 PM.
  • Kent and Kristen Hanich, Director of Research, Parks Associates, will host the virtual session “Smart Living: Attracting and Retaining Residents” on July 23, 11 AM CT, featuring a visionary keynote from Thomas Stanchak, Managing Director of Sustainability, Stoneweg US. Then a panel discussion will cover smart living solutions, from automated home systems to AI-driven amenities, and their impact on resident satisfaction and loyalty.

Parks Associates’ latest research finds a high interest in energy systems and services among MDU property owners and managers, with 69% showing interest in a backup power service and 56% showing a high interest in a generator for backup power during outages.

“Smart building solutions can create innumerable benefits to multifamily properties, provided the deployment and ongoing support are planned correctly for each property,” said Elizabeth Parks, President and CMO, Parks Associates. “These discussions with key executives and stakeholders at Apartmentalize and Smart Spaces are key to share case studies, consumer research, and best practices so that we can maximize the potential for smart solutions in the MDU space.”

Parks Associates recently released the white paper “Smart Tech for Multifamily Properties: Understanding ROI,” in partnership with SKBM, with insights from interviews with leading multifamily owners, operators, and management companies. In this white paper, properties report a 20% efficiency boost and 10% fewer maintenance requests after installing smart door locks and electronic access control systems.

Parks Associates will host sessions for the second annual Smart Spaces: Apartments, Hospitality, and Community Living throughout 2024. The in-person conference takes place September 24-25, 2024, at the Renaissance Dallas Richardson Hotel in Richardson, Texas, with virtual sessions on March 21, July 23, and December 12. Smart Spaces sponsors include ADT Multifamily, Vantiva, Nice, Cox Communities, Xfinity Communities, Kwikset, Homebase, Calix, Dojo Networks, and Salto.

To schedule an interview with an analyst or to request specific data, please contact Mindi Sue Sternblitz-Rubenstein at mindi.sue@parksassociates.com or 972-490-1113.

Now Available! Marks USA High-Quality Panic & Fire-Rated Door Hardware Newly Featuring M99LD with Visual Lockdown Indicator for Enhanced Security

/0 Comments/in , /by

NAPCO Security Technologies, Inc., is pleased to announce the availability of the latest in its full line of high-quality panic & fire-rated door hardware for single & double doors from  Marks USA. Now readily available for commercial locking requirements of all kinds and backdoor applications, from single to double doors, Marks cost-saving Grade 1 lineup now features  M99LD Series LockDown models in choice of finishes, including popular US 19 Matte Black.

Building on the success of the full-door M9900 panic exit bar, the M99LD Series is engineered for high-impact applications, such as schools, universities, and other critical infrastructure. The M99LD Series distinguishes itself with a clear view visual lockdown indicator on the inside, ensuring swift and unmistakable identification of the lock status, featuring a red or green indicator, providing a clear confirmation of whether the handle is open or locked-down, significantly enhancing safety and response times during emergencies.

“With the increasing need for robust security measures in educational and commercial environments, the M99LD Series represents a significant advancement in our product line,” said Bill Sporre, SVP Sales of Marks USA. “This new model not only maintains the superior value, performance and reliability of the M9900 but also introduces an intuitive visual indicator system that improves safety and security protocols.”

Key features of the M99LD Series include:

  • Visual Lockdown Indicator: Easy-to-read clear view visual Lockdown Indicator on inside, red or green, confirms outside handle is open or in locked-down status
  • High-Impact Design & Durability: Engineered for demanding environments, providing consistent performance under stress.
  • Field-reversible for easy stock and field application retrofitting all popular preps w/ choice of trims and finishes (or IC core). Key or T-Turn on inside toggles the outside trim (included)
  • Marks USA Lifetime Mechanical Warranty, an industry first.

Marks USA continues to set industry standards with extremely cost-competitive innovative locking hardware solutions, often less than 40% of competitive Grade 1 product, all tailored to the low-maintenance needs of modern institutions in compliance with ANSI BHMA A156.3 Grade 1, ANSI/UL305 panic hardware and 2013 CA Building Code 11B-309.4, etc. The M99LD LockDown model,shown, is now available through authorized distributors nationwide. Contact Bill Sporre, SVP Marks Sales, Ray Krispin, Marks Sales Director, or call your Marks Rep or NAPCO 1.800.645.9445 for more info. or ordering assistance. See the Marks USA Panic & Fire Rated Door Hardware Line in the new full line brochure or visit NAPCO at ALOA Las Vegas, next month Booth 712.

Adams to Serve as DMP’s Vice President of Sales

/0 Comments/in , /by

Jon Adams has returned to DMP as the vice president of sales. He will oversee the Sales Department and direct initiatives to continue growth and development. “Jon brings a strong sales skill set, but most importantly, the ability to create sales strategy and develop a strong sales team to meet our goals,” said Rick Britton, DMP CEO.

“I’m extremely passionate about our salespeople, about creating a culture of coaching, helping them achieve their goals, giving them the resources they need,” said Adams. “I’m excited about finding new ways to make it even easier for our dealers to do business with us and helping them incorporate products into their sales offerings in a way that helps them grow their revenue.”

With a deep history in the security industry, and longstanding ties to DMP, Adams brings a special blend of experience to this role. His early career began in central station management at Atlas Security. From there, he moved on to building central stations with other companies. With this foundation, he transitioned into sales for DMP, representing territories in California for many years. During this time, he also worked in product management, product marketing and business development.

For the past three years, Adams has taken advantage of additional opportunities, such as building a central station in Richmond, VA, and most recently, serving as CEO of Level Up. He continued growing his expertise, but missed working with dealers, and is excited about reuniting with DMP.  “Of the ten people I know who’ve had the biggest impact in my life that I respect the most, five of them worked at DMP,” said Adams.

Contact Information:

Jon Adams | Vice President of Sales
Email: JAdams@DMP.com

Valdez Named Vice President of Sales by Elite Interactive

/0 Comments/in , /by

Elite Interactive Solutions (EIS), a remote video guarding pioneer using proprietary intelligence and integration to achieve proven crime prevention, has named John Valdez as the company’s new Vice President of Sales. A senior leader with 25 years’ experience working for Fortune 500 companies and start-up ventures, Valdez’s responsibilities include heading up Elite’s sales department with oversight of business development representatives and a lead generation call center.

“John Valdez brings a wealth of experience and a proven track record in sales leadership to Elite. His strategic vision, combined with his relentless drive for success, will propel our sales team to new heights,” says Elite President Michael Zatulov. “We are thrilled to welcome him aboard and confident that, under his guidance, Elite will reach unprecedented levels of growth and success.”

Valdez has sat on multiple executive boards, including serving as Chairman of the Board at SIMGAD Solar. He began his career at Enterprise Holdings, where he spent 19 years, ascending to the position of Executive Officer.

Valdez’s 12+ years of security industry experience kicked off with Allied Universal in 2012 as a V.P. of Business Development. Other security roles include Chief Development Officer during an earlier stint at Elite, and CEO at JEV Security Consultants. An expert in threat assessment and active shooter response, he has participated in speaking engagements at several security conferences and seminars.

“It is rare to come across an organization like Elite with disruptive innovation that positively impacts the world,” says Valdez. “I’m honored to work alongside Michael Zatulov and Aria Kozak [Founder, known as ‘The Father of Remote Guarding’] as I lead our sales division to new heights. Elite’s crime prevention solution is world class and unparalleled in the security industry. I look forward to developing my team and exponentially growing our marketplace.”

Originally from Barstow, Calif., Valdez grew up in the iconic neighborhood of Tortilla Flats. He went on to earn an undergraduate degree in Business Administration from Cal State San Bernardino and is currently an MBA candidate in Business Management at Purdue University. Valdez is married to his high school sweetheart, Toni, of 31 years and has two adult daughters (Isabelle and Eliana).

Doyle Security Systems and Greenlight Networks Announce Partnership

/0 Comments/in , /by

Doyle Security Systems and Greenlight Networks have launched a strategic partnership. Both companies are headquartered in Rochester, NY and share a similar footprint across New York State.

Through the partnership, Doyle and Greenlight are excited to bring the best quality security and fiber-optic internet to the communities they serve. The rapid growth of home automation, wireless cameras and remote system control in the security industry has increased the need for dependable, high-speed internet in homes and businesses that use those services, making the partnership extremely valuable to consumers.

“We’re thrilled to partner with such a reliable brand and are confident that Greenlight’s high-speed fiber-optic internet is a perfect complement to our state-of-the-art security solutions at Doyle,” said Jack Doyle, CEO of Doyle Security Systems.

“Greenlight’s long-standing mission is to provide high-speed fiber Internet services so users can work, live, and play without limits. Security is an increasingly important component of people’s lives, and our fiber network enables the real-time monitoring, remote access, and faster response times associated with Doyle Security’s security management products and services,” said Michele Sadwick, Chief Revenue Officer of Greenlight. “We are excited to work with Doyle Security Systems to bring the power of these combined companies to the residents of Rochester, Buffalo, Albany, and the Hudson Valley region.”

To learn more about the partnership and available services and bundles, visit GoDoyle.com/Greenlight or greenlightnetworks.com/Doyle.

On-Trend Matte Black is Now Available & In Stock from NAPCO’s Locking Divisions, Alarm Lock & Marks USA

/0 Comments/in , /by

NAPCO Security Technologies, Inc., is pleased to announce the availability of its top-selling locking and security hardware lines, from Alarm Lock & Marks USA now in US 19 Matte Black. In stock at several distributors, the popular architectural finish, debuted at several tradeshows, is now readily available for commercial locking requirements of all kinds in both mechanical and electronic models.

Choose from Top-Rated Trilogy and Wireless Trilogy Networx Access Locks in standalone, networked, mortise or narrow stile or exit trim;  or Marks multi-function interior and exterior locksets (standard or electrified) and  full range of panic exit bars, including Lock-Down model, all now available  in on-trend Matte Black (US 19) for today’s applications.  Bring out the best, for your best fashion-forward customers, introducing the new Black Tie Trilogy Series from Alarm Lock and Marks USA, now in stock – Ask for them at your local Alarm Lock or Marks USA distributor. For more contact NAPCO Security Technologies 1.800.645.9445, your local Alarm Lock or Marks Representative, or visit www.alarmlock.com or www.marksusa.com for models and specifications.Also see us at ALOA Kas Vegas, next month Booth 712.

Montoya to Serve as New Regional Sales Manager, X1 West for DMP

/0 Comments/in , /by

Jeff Montoya has joined DMP as the regional sales manager for X1 West. He will provide ongoing service and support to DMP dealers throughout the western United States as well as the Central and Lower Midwest, specifically focusing on X1 products.

“It’s an honor to join the DMP family which has such a rich history and a high level of respect in our industry. It’s a pleasure to be part of that legacy,” says Montoya. “I’ve worked with DMP products in my many years of being in the industry and have found them to be second to none in features and quality, along with an incredible support structure from sales, customer service and technical support. My goal is to continue the legacy that DMP has set forth.”

Montoya is a sales executive with over 25 years of experience in security systems integration, distribution and manufacturing. He’s primarily served in the video surveillance, access control and Cloud/SaaS solution markets. His extensive experience with national account level clients and strategic project coordination make him well-suited to provide exceptional service to DMP dealers.

The X1 Series is a cloud-based access control system with simple installation and locally stored programming.

Contact Information:

Jeff Montoya | Regional Sales Manager, X1 West
Direct Cell: (417) 351-8357
Email: JMontoya@DMP.com

Heckert to Serve as New Director of Sales, West for DMP

/0 Comments/in , /by

Brad Heckert has joined DMP as the director of sales, West. He will direct and support the regional sales managers in the Northwest, Southwest, Northern California, Central California, Los Angeles and Southern California territories.

“I’m excited about the opportunity to grow with DMP and help to advance the industry and protect the community,” says Heckert. “You never know when or how what you do will have an impact and protect someone you know and care for.”

Heckert joins DMP as part of a new sales management initiative that restructured territories to elevate the personalized service to dealers. He has over 20 years of experience in the security industry in numerous roles, from installer technician to service and sales management. Heckert has a master’s in organizational leadership and most recently worked at Convergint. His expertise is in developing strategies and goals for high-performing teams.

Contact Information:

Brad Heckert | Director of Sales, West
Direct Cell: (417) 351-8453
Email: BHeckert@DMP.com

DMP Unveils New XTLplus™ Wireless Packages

/0 Comments/in , /by

Introducing new XTLplus™ Packages from DMP. The XTLplus Classic Package includes a 7-inch Touchscreen Keypad, 3 door/window contacts, a motion detector and siren. Additionally, the XTLplus Premium Package also includes a video doorbell.

These all-wireless solutions allow for easy, flexible installation. Network communication is FREE. Plus no NOC gives your customers constant signal transmission. These systems are full of features dealers and end users will love:

  • Save time with Two-Way wireless. Install a system with only one technician.
  • Wireless signals can’t be jammed or hacked due to 900 MHz frequency-hopping-spread-spectrum technology.
  • Reduce false alarms with the False Alarm Question. With DMP panels, in an alarm event, when a user enters their code, the siren is silenced while the panel remains in the alarm state. The user is then prompted to confirm if the event is a real alarm. Competitor alarm panels will silence, disarm and send a cancellation signal to the monitoring center the moment a user code is entered, potentially leaving the system owner in a vulnerable position.
  • During an alarm state, the screen on DMP keypads turns red. They remain red until the system is reset, providing a visual warning of potential danger to anyone entering the building.
  • Easily arm/disarm areas from one screen. Quickly see the arming status of all areas and arm and disarm each one individually.
  • Verify who armed or disarmed the system by capturing snapshots of all arming and disarming events.
  • View live and recorded video. Speak to guests or delivery drivers through the video doorbell, all from the 7-inch keypad.

Bring the stylish and intuitive 7-inch Touchscreen Keypad experience to your customers with a wireless, distributed system. Installing the panel, keypad and siren in separate parts of the home or business makes the system less vulnerable to tampering. If intruders try to damage the keypad, the control panel continues sending signals to the monitoring center.

“This is a fully wireless solution that can be installed very quickly. It also allows you to take advantage of the tools we have in Dealer Admin,” says Aaron McGhee, product manager of control panels at DMP. “This system gives customers a beautiful display and all the features they desire while adding critical security measures that all-in-one solutions do not provide.”

These comprehensive packages give professional alarm dealers everything home and small business owners are expecting from a high-end security system at an extremely competitive price point.