TRG Associates’ John Brady shared highlights from his Industry Annual Attrition Report in TMA’s 2022 Annual Meeting’s first session on Nov. 1st. He opened by stressing the importance of knowing why your customers are leaving.
In 2021, RMR for participating companies reached a record $784k with “moved” jumping to the second position in the ranking of reasons customers left.
John announced the December 2022 launch of a new series of quarterly webinars on attrition. Look for details coming soon!
View and download your copy of this year’s study at http://trgassociates.com/attritions/
If you’re interested in taking part in future studies, please contact TRG Associates.