New York Governor Signs Fair Repair Act, with Amendments to Protect Most Alarm Devices and Services

At year end, New York Governor Hochul signed the Fair Repair Act into law, making it easier for consumers to repair their own electronic devices.  Fortunately, in response to concerns raised by AICC and members of the alarm industry, the Governor simultaneously enacted amendments to the Act to help prevent the compromise of alarm systems in a way that would endanger customers and the public.

The original version of the Act (S. 4104-A) would have required manufacturers of “digital electronic equipment”, including alarm systems, to make product manuals, repair tools, lockout codes, passwords, system design schematics and other information available to customers and third-party contractors, so that they can attempt repairs on their own.  Both houses of the New York legislature passed the bill in June 2022.  Before the bill was forwarded to the Governor for signing, AICC and some of its members weighed in with a request asking for “chapter amendments” to, so as to exempt central station alarm operations from the disclosure requirements in the bill.  AICC pointed out that if access codes, passwords, or alarm system schematics are provided to customers or their contractors, and then either hacked or innocently made public (e.g., as part of a You Tube self-help video), it could allow bad actors to disable alarm systems, endangering tens or hundreds of thousands of New Yorkers.

The Governor’s amendment to the Fair Repair Act was responsive to alarm industry concerns in multiple ways:

  • Creation of a specific exemption for “home” security devices and alarm systems;
  • Creation of a specific exemption for equipment sold under a specific business-to-government or business-to-business contract, which is not otherwise offered for sale directly by a retail seller;
  • Deletion of the requirement for any alarm manufacturer or provider to disclose security codes and passwords for alarm equipment;
  • Creation of an exemption for “medical devices” which should be broad enough to cover many security/medical monitoring pendants (to the extent that these devices are not already protected by the “home” alarm exemption discussed above;
  • Grandfathering of pre-July 1, 2023 equipment, narrowing the scope of the new disclosure requirements and giving the alarm industry time to prepare for the new law (to the extent any devices don’t qualify for one of the above exemptions).
  • Creation of an exemption for certain anti-theft security measures;
  • Allowing the provision of replacement part assemblies rather than individual components.
  • Protecting alarm and other manufacturers from having to disclose trade secrets or intellectual property.

AICC is seeking clarification of some of the terms in the new law, and expects more guidance in the coming weeks.  The alarm industry should move expeditiously to urge the adoption of similar exemptions and measures in other pending state and federal Right to Repair legislation.

Celebrate National Technician’s Day, Jan. 23rd

TMA is pleased to support the first-ever #NationalSecurityTechnicianDay this Monday, January 23rd. Established by FAST, with the support of SIA and ESA, National Security Technician Day  recognizes the contributions technicians make to our industry and our communities.

Technicians are everyday heroes whose work ensures that security and safety technologies are installed and supported so that people and property are protected. It’s not an easy job: They’re wizards who have to know the newest technologies and equally know the labor skills required for complex installations, and how to work with clients in demanding environments.

Join in the celebration and Make a Plan to Celebrate Your Security Technicians:

Make the day special for your security technicians or those of your partners. Can’t celebrate on Monday? Pick another day for your internal celebration and simply announce your plans this Monday.

Here are some ideas to show your appreciation:

  • Host a luncheon, cookout, or other event for your team to celebrate technicians support security, fire and other safety systems.
  • Surprise your techs with swag. Think cool gear, tools and apparel.
  • Put your money where your heart is: Gift cards or spot bonuses go a long way to show appreciation for techs.
  • Reward them with some time off or a short day!
  • Invest in their training/professional development.
  • Recognize your techs or techs you know. Even better, encourage your clients and partners to recognize some of their favorite techs; it’s hard to beat client appreciation

 

California DOJ Approves Pilot of TMA’s Automated Secure Alarm Protocol

The Monitoring Association (TMA) welcomed its 119th Emergency Communications Center (ECC) in the United States and its first ECC in the state of California to implement the Automated Secure Alarm Protocol (ASAP). The state of California became the 22nd state in the United States to participate in the ASAP program. Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centers to Emergency Communication Centers (ECCs).

“We are excited to introduce our leading-edge technology to our first California ECC,” stated Pam Petrow, co-chair, TMA ASAP-to-PSAP Committee. “The team at the City of Riverside PD has been extraordinary partner throughout the implementation process. We’re looking forward to a positive pilot program and the opportunity to welcome additional ECCs from across the state of California in 2023.”

The City of Riverside PD went live with: Rapid Response Monitoring, Vector Security, Affiliated Monitoring, United Central Control, Guardian Protection, Securitas, Security Central, Stanley Security, Tyco (Johnson Controls), Vivint, Brinks Home Security, Protection One, and National Monitoring Center. ADT will go-live with Riverside during a second implementation phase in January 2023.

Learn more about TMA’s ASAP service at www.tma.us/asap/.

TMA Dispatch – Winter 2022 – Now Available!

The 2022 winter issue of TMA Dispatch is now available. Here are just a few highlights of the stories you’ll see:

            • Research – Improving School Safety and Security with Tech
            • NEW! Executive Q&A – Meet Evolon Technology’s CEO
            • Business – Membership as a Brand and Business Strategy
            • Guest – New Requirements for Remote System Access

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TMA Past President Sevinor Receives Lifetime Achievement Award

TMA Past President and longtime volunteer leader Ralph Sevinor, Wayne Alarms, received the 2022 Lifetime Achievement Award from TMA Associate Member Resideo. Resideo is hosting its #CONNECT22 at the JW Marriott Beach Resort in Marco Island, FL.

Look for updates as additional details are available!

TMA Mourns the Passing of Daniel Demers

Shared by Patrice De Luca, Consultant

It is with great sadness that we announce the passing of friend and business mentor Daniel Demers. He passed away Nov. 10th after an 18-month battle with sarcoma, an aggressive and relentless form of cancer. As always, he faced this final challenge with dignity and determination.

Daniel entered the electronic security industry in 1993 as Director of Finance for Protectron, a division of Videotron. He was promoted to President and CEO in 1997. During his 22 years at the helm of Protectron through four successive majority financial owners (Videotron, Wellspring Capital, Reliance Income Trust, Alinda), Daniel has grown a $10 million annual regional business into a $160 million Canadian national player with 400,000 subscribers to its monitoring services. In 2014, he led the sale of Protectron to ADT for $500 million USD. Throughout this journey, Daniel has consistently secured seamless financing to support the company’s growth and development. He also ensured that the investor-owners understood that high quality products and services were the foundation for sustainable growth.

A few years after the sale to ADT, Daniel also led the creation of GardaWorld Security System from 2017 to 2020.

Over the years, Daniel established himself as one of the leading figures in the North American security systems and monitoring industry, leading Protectron to the 15th position on this list and within a few months of the number one position in Canada before the sale to ADT. A self-taught entrepreneur, he has built a solid and fast growing organization. He has created a “Work Hard Play Hard” culture and a strong sense of belonging by always insisting on total integrity. He also built an extensive business network in Canada and the United States, which allowed the organization to share best practices with many of North America’s best-run companies.

Daniel will be missed as a father by his daughter and son, both in their twenties, as a spouse and as a brother. He will be missed by many as an influential business leader and mentor, and as a true and genuine friend to those who were fortunate enough to be closer to him.

Enter the 2023 TMA/SDM Excellence Awards Beginning Dec. 1

Looking for a way to differentiate your company and brand in today’s crowded and competitive landscape? Awards are one of the best ways to stand-out and convey your commitment to quality and to your customers. The Monitoring Association (TMA) and SDM magazine joined together nearly 20 years ago to establish the Excellence Awards. A combination of five awards is presented annually to recognize excellence demonstrated by monitoring centers and outstanding monitoring professionals. The winners are recognized in an SDM feature article.

The application period for the 2023 TMA Excellence Awards will open December 1, 2022. Applicants must be a member of TMA. The submission deadline will be January 6, 2023. The awards will be presented virtually in conjunction with TMA’s Mid-Year Meeting in April.

Go to http://tma.us/events/awards/excellence-awards/ for complete award details. If you have any questions, please contact communications@tma.us.

Town of Leesburg VA Police Department Goes Live with ASAP-to-PSAP

The Town of Leesburg VA Police Department Emergency Communications Center (ECC) is the 117th ECC in the United States and the 21st agency in the state of Virginia to implement the Automated Secure Alarm Protocol (ASAP).

The Leesburg ECC went live on Thursday, November 3, 2022, with: Vector Security, Rapid Response Monitoring, Stanley Security, Tyco (Johnson Controls), Brinks Home Security, Affiliated Monitoring, the National Monitoring Center, Securitas, Guardian Protection, Protection One, United Central Control, Security Central, Vivint, and ADT.

TMA Members Contribute Over $5k to Local Florida Charity

TMA members donated over $5,000 to local Marco Island charity – My Daily Bread – on Wednesday, Nov. 2nd. Funds were raised in conjunction with TMA’s 2022 Annual Meeting, which took place at the JW Marriott Marco Island Beach Resort, October 30-November 2.

The donation combines individual donations, as we well as donations of prize funds from the Halloween Costume Contest and the raffle.

Our Daily Bread Executive Director Amanda Nelson accepted the donation from TMA president Morgan Hertel and CEO Celia T. Besore during the meeting general session.

The charity provides weekend groceries for students and families in the Marco Island community. The need for food has increased significantly within recent weeks as a result of Hurricane Ian.

MD ECC Goes Live with ASAP-to-PSAP

The Calvert County MD Public Safety Emergency Communications Center (ECC) is the 116th ECC in the United States and the 3rd agency in the state of Maryland to implement the Automated Secure Alarm Protocol (ASAP).

The Calvert County ECC went live November 1st, 2022, with: Vector Security, Rapid Response Monitoring, Johnson Controls (Tyco), Stanley Security, Securitas, Protection One, Security Central, Affiliated Monitoring, United Central Control, National Monitoring Center, Guardian Protection, Brinks Home Security, Vivint and ADT.