Denver City and Country Bring TMA’s ASAP-to-PSAP to 104 ECCs Nationwide

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The Denver 9-1-1 Communications Center is the 104th emergency communications center in the United States and the 2nd agency in the state of Colorado to implement the Automated Secure Alarm Protocol (ASAP). Denver went live on Tuesday, April 12, 2022 through Friday, April 15, 2022 with Vector Security, Rapid Response Monitoring, Guardian Protection, Security Central, Stanley Security, Securitas, United Central Control, Tyco (Johnson Controls), Protection One, Brinks, Affiliated Monitoring, Vivint, National Monitoring Center, and ADT. Alarm Detection Systems based in Aurora IL will be live with Denver over the upcoming days.

Learn more about TMA’s growing ASAP-to-PSAP Service.

TMA’s 2022 Excellence Awards and Marvel Technology Award Winners Announced

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On Monday, April 25th, TMA had the pleasure of presenting its 2022 Excellence Awards and Marvel Technology Award.

Please join in congratulating our outstanding winners.

2022 Excellence Awards

Monitoring Center of the Year – Enterprise

AvantGuard Monitoring Centers

Monitoring Center of the Year – SMB

EPS Security

Monitoring Center Manager of the Year

Marcos Reyes, Kimberlite-Sonitrol Corporation

Monitoring Center Operator of the Year

Sydney Johnston, EPS Security

Monitoring Center Support Person of the Year

LaMar A. Shroyer, Dynamark Monitoring, Inc.

 

2022 Marvel Technology Award

SentryAI & USA Monitoring Center

TMA to Introduce New Standard in 5/2 Webinar

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Register now to attend TMA Signature Webinar Series: Impact on the Security Industry and Public Safety of AVS-01.

Join committee leaders to hear about the latest updates on the TMA-AVS-01 Alarm Validation Standard, scheduled for comment later this year. TMA-AVS-01 provides a standardized method of creating an alarm scoring or classification metric for unauthorized human activity detected by alarm systems that will assist law enforcement with resource allocation and Call for Service prioritization.

Borrowing from a successful UL practice, TMA will conduct a preliminary comment period for the TMA-AVS-01 standard. This 30-day preliminary comment period is an optional process, not required by the American National Standards Institute (ANSI). The preliminary comment period will provide an opportunity for TMA members and other interested stakeholders to provide feedback on the draft document, prior to the formal ANSI Public Comment period. Hear about what you’ll need to know to participate in the preliminary comment period. Time will be set aside for Q&A.

Please register for TMA Signature Webinar Series: Impact on the Security Industry and Public Safety of AVS-01 on May 2, 2022 1:00 PM EDT at:

https://attendee.gotowebinar.com/register/7869550389177568779

After registering, you will receive a confirmation email containing information about joining the webinar.

TMATraining.org Introduces New Online Education Offerings – Adding More Than 75 Hours of CEU courses

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The Monitoring Association (TMA) is excited to share that it has greatly expanded its online library of education and training courses offered on its Learning Management System (LMS) at TMATraining.org. More than 75 hours of course work have been added as a result of a formal collaboration with SecurityCEU.com. Topics vary widely and include customer service; sales; access control; IP video; IP networking; perimeter security detection; troubleshooting; writing effective incident reports; wireless technologies; cyber and cloud security; effective communication; alarm science; project management; and more. Additionally, TMA will now offer the National Training Program (NTP)’s Field Service Technician (FST) program in cooperation with the California Alarm Association (CAA) and Syncomm Management Group, Inc.

TMA members will also receive a 20% discount on the purchase of the course library subscription through April 30th. Use code TMA4591 at checkout. (Note: you must use your company email address to receive the discount.)

Register to attend TMA Signature Webinar Series: How to Navigate the New TMA Learning Center (TMATraining.org) to get all of the details. It’s set for May 5th at 1:30PM ET. Register at https://attendee.gotowebinar.com/register/8942622060564516623

“Education has long been a hallmark of TMA,” stated TMA President Morgan Hertel. “As the trade association for the professional monitoring industry, our members look to TMA for professional development courses that deliver high-quality content that focus on their distinct business needs and licensing requirements. We are successful when our members achieve success. With the addition of these valuable courses, TMA is in a much stronger position to equip its members with the knowledge and abilities to grow and excel in today’s competitive marketplace. It’s an exciting time.”

These new additions join TMA’s existing thirteen (13) online operator training modules on topics ranging from leadership, customer service, and call handling to cybersecurity, false alarm management, and standards that make up the Monitoring Center Operator Online Level 1 and Level 2 courses.

“We are delighted to bring our rich content, approved at the national and state level for license compliance to TMA. CMOOR has worked with TMA for almost 18 years in one capacity or another. This was a natural progression of our already strong relationship, where the members and TMA as an organization will benefit,” remarked Connie Moorhead, president, The CMOOR Group, the owner and operator of SecurityCEU.com.

“We are proud to partner with The Monitoring Association to present foundational training to their members in advancement of their core mission,” said Jerry Lenander of the National Training Program.  “The Field Service Technician curriculum is a comprehensive offering that reflects the changing technology in the industry.”

View TMA’s complete library of educational offerings at TMATraining.org.

Take your seat at the Standards table! New opportunities available.

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Standards are important to how your business operates. Participation in writing those standards allows you to have a voice. Please give serious consideration to participating on the following three important standards initiatives concerning NFPA 72 (National Fire Code) 2025 Cycle.

NFPA 72 2025 Cycle
NFPA has initiated the process to consider changes to the 2025 edition of NFPA 72, The National Fire Code. Suggested changes to the standard are to be submitted in June, 2022. TMA members routinely summit suggested changes as individuals. TMA may also submit suggested changes on behalf of membership. To review possible TMA submissions, TMA’s Standards Committee is establishing a workgroup to determine what submissions should be made. It is important that membership participate in this activity. Please have fire alarm subject matter experts within your firms participate on this very important work-group.

TMA CO Standard
The TMA CO standard (CS-CO-01) has been withdrawn by ANSI. Monitoring of CO alarms is covered by NFPA 72. There are differences between CS-CO-01 and NFPA 72. While it is not the intent of TMA to interpret code for members, CS-CO-01 implied that the premises should be notified first. NFPA 72 can be interpreted as allowing either the premises or first responders (PSAP, call-for service) to get the first notification, allowing for local AHJ requirements. The NFPA 72 work-group will review this issue.

The NFPA 72 work-group being established (above) will also address the CO standards issue.

NFPA 72 SIG-SSS Membership
Jay Hauhn currently represents TMA on this NFPA-72 committee. Tony Mucci from JCI serves as Jay’s alternate. Jay has announced his retirement from the committee and Tony Mucci will move from committee alternate to principal. TMA is seeking a fire alarm expert to serve as the alternate on the committee. If you are interested, please notify Glenn Schroeder (standards@tma.us) or Celia Besore (cbesore@tma.us) by Friday, April 8th.

Two Indiana ECCs Go Live with TMA’s ASAP-to-PSAP Service

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TMA welcomed it’s 101st and 102nd ECC to its ASAP-to-PSAP service last week.

City of Lawrence IN

The City of Lawrence IN is the 101st emergency communications center (ECC) in the United States and the 2nd agency in the state of Indiana to implement the Automated Secure Alarm Protocol (ASAP). The City of Lawrence ECC went live on Wednesday, March 9, 2022, with Vector Security, Rapid Response Monitoring, Security Central, Affiliated Monitoring, Securitas, Quick Response, Stanley Security, Tyco (Johnson Controls), United Central Control, Guardian Protection, Brinks Home Security, National Monitoring Center, Protection One, Vivint, and ADT. The City of Lawrence operates as a spoke on the Indianapolis CAD hub.

Hendricks County IN

Hendricks County IN is the 102nd emergency communications center (ECC) in the United States and the 3rd agency in the state of Indiana to implement the Automated Secure Alarm Protocol (ASAP). Hendricks County went live on Thursday, March 10, 2022, with Vector Security, Rapid Response Monitoring, Stanley Security, Affiliated Monitoring, Tyco (Johnson Controls), ADS Security, United Central Control, Quick Response, Securitas, National Monitoring Center, Security Central, Protection One, Guardian Protection, Brinks Home Security, Vivint, and ADT. Like Lawrence, Hendricks County also operates as a spoke on the Indianapolis CAD hub.

 

TMA/SDM Excellence Awards Finalists Announced

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It was an exciting competition! This year, we received 22 nominations from 15 TMA members spanning five award categories. The judges were impressed with the quality of the entries and challenged to select the three finalists in each category.

The winners will be announced at the upcoming General Business Meeting on April 25th at 2:30PM ET. Look for all the details coming soon.

Please join in congratulating our 2022 Excellence Award Finalists:

Monitoring Center of the Year – Enterprise

  1. ADT
  2. AvantGuard Monitoring Centers
  3. COPS Monitoring

Monitoring Center of the Year – SMB

  1. EPS Security
  2. Kimberlite-Sonitrol Corporation
  3. Wayne Alarm Systems

Monitoring Center Manager of the Year

  1. Larry Esposito, Affiliated Monitoring
  2. Julie Aliferis, American Alarm and Communications
  3. Marcos Reyes, Kimberlite-Sonitrol Corporation

Monitoring Center Operator of the Year

  1. Emily Bishop, COPS Monitoring
  2. Sydney Johnston, EPS Security
  3. Timothy Tinajero, Kimberlite-Sonitrol Corporation

Monitoring Center Support Person of the Year

  1. Aaron Salma, Affiliated Monitoring
  2. LaMar A. Shroyer, Dynamark Monitoring, Inc.
  3. Corey Gose, Kimberlite-Sonitrol Corporation

City of Atlanta Police Department is the 100th ECC to Implement ASAP Service

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The City of Atlanta GA Police Department is the 100th emergency communications center in the United States and the 4th agency in the state of Georgia to implement the Automated Secure Alarm Protocol (ASAP). The implementation includes the Atlanta Airport Communications Center, part of the Atlanta Police Department. Atlanta went live on Tuesday, March 1, 2022, through Thursday, March 3, 2022, with Vector Security, Rapid Response Monitoring, Guardian Protection, Security Central, Securitas, Stanley Security, United Central Control, Tyco (Johnson Controls), Affiliated Monitoring, National Monitoring Center, Brinks, Vivint, Protection One, ADS Security (Nashville), CPI Security, Alert 360, and ADT.

 

New Tool Assists TMA to Better Understand Member Needs

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You may have noticed that in February we launched a member engagement campaign using our new tool PropFuel. PropFuel is the conversational engagement platform that helps associations turn broadcast communications into conversations. The year-long member campaign is intended to better understand the needs of members and provide relevant information based on individual responses. The questions were created to take only a moment to respond. The campaign includes all TMA members, we hope you will participate.

From the staff’s perspective the tool acts as a virtual assistant… so we like to introduce Poppy, TMA’s newest team member! Poppy has been in the association world since 2016, and is passionate about finding ways for organizations to add value and engage more effectively with members.

Throughout the year you can expect to see a few different campaigns using PropFuel, the intent is to connect members to the right content, products, and services to meet their specific needs. You may choose to unsubscribe from a campaign at any time.

For questions please contact Illeny Maaza, Director or Membership and Programs, membership@tma.us or Tara Compher, Program and Administration Coordinator.