SSN Interview: Pioneering Standards: Rapid Response Leads with TMA AVS-O1 Validation

Security Systems News (SSN) Editor in Chief Cory Harris interviewed TMA President Steve Butkovich and TMA Immediate Past President and Standards Committee Chair Morgan Hertel, Rapid Response Monitoring, at ISC West in Las Vegas on the topic of TMA’s standards development initiatives.

View the full interview at Pioneering Standards: Rapid Response Leads with TMA AVS-O1 Validation

TMA/AICC Meet with Congressional Committee on Privacy Act

AICC attorney John Prendergast, Managing Partner, Blooston, Mordkofsky, Dickens & Prendergast, LLP, and lobbyist Bill Signer, Carmen Group, Inc., met this morning with House Energy and Commerce Democratic staff to discuss the American Privacy Rights Act. Several issues were raised  – two which are specific to the alarm industry and three which are generic to the bill and will impact any company subject to the Act.

Read update.

Next steps:

  • A memo containing recommendations for modifications and the needed legislative language will be drafted.
  • Outreach to the majority staff has been made.
  • Outreach to the Senate Commerce staff will also be made.

The Passing of Dale Eller Announced

This morning, we were saddened to learn of the passing of TMA friend Dale Eller on April 29th following a brief illness. Our leadership and staff remember Dale fondly for his kind and thoughtful manner and his many contributions to TMA and the security industry.

Dale served in the U.S. Navy for six years before joining his family business, Glenwood Fire and Security, which was later acquired by Doyle Security. He went on to start his own company ITZ Solutions, a security management company. He was inducted into the Security Sales and Integration Industry Hall of Fame.

He is survived by his wife of 41 years and two children, a son, Joshua Eller and a daughter, Diane Sangster (Douglas) in addition to two siblings and many nieces and nephews.

Friends are invited to call at Brugger Funeral Homes & Crematory on Friday, May 3rd from 3 to 7 p.m. A funeral service will also be held at the funeral home on Saturday, May 4th at 11 a.m. Read the full obituary HERE.

In lieu of flowers, the family has requested that donations in Dale’s memory be made to the Wounded Warrior Project or the U.S. Navy Memorial.

Volunteers Are the Heart and Soul of TMA

April is National Volunteer Month! As the month draws to a close, this week, in particular, is set aside to celebrate and recognize the innumerable contributions of volunteers across our nation.

For TMA, our member volunteers are the lifeblood of our organization –  without whom, we would not be able to advance our mission to promote and advance professional monitoring to consumers and first responders through education, advocacy, and the creation of standards. 

Today, we extend our deepest gratitude to all of those who have and continue to contribute their time, talents, and expertise to and through TMA. No matter how small, you make a difference!

If you aren’t currently engaged in TMA’s committees, we invite and encourage you to consider joining. Jump in, give back, and reap the rewards! Learn more at https://tma.us/about/our-committees/join-a-committee/

Jefferson County, NY Goes Live with TMA’s ASAP-to-PSAP, April 16th

Jefferson County Office of Fire and Emergency Management is the 143rd public safety communications center in the United States and the 12th agency in the state of New York to implement the Automated Secure Alarm Protocol (ASAP).

Jefferson County Office of Fire and Emergency Management went live on Tuesday, April 16th, 2024, with Rapid Response Monitoring, Vector Security, Securitas, Guardian Protection, Protection One/Everon, Tyco (Johnson Controls), United Central Control, Vivint, Brinks Home Security, National Monitoring Center, Affiliated Monitoring, Amherst Alarm, Doyle and ADT.

Learn more about TMA’s ASAP-to-PSAP at https://tma.us/programs/asap/

TMA 2024 Award Winners Announced! ADT and Stealth Monitoring take top honors.

The Monitoring Association (TMA), in conjunction with its publication sponsors, presented the 2024 TMA/SDM Excellence Awards and the 2024 TMA/SSI Marvel Technology Award this afternoon at a virtual awards ceremony.

Please join in congratulating this year’s winners:

EXCELLENCE AWARDS

Monitoring Center of the Year – Enterprise
ADT Security Services

Monitoring Center of the Year – SMB
Stealth Monitoring

Monitoring Center Manager of the Year
Erik Chalifour, TELUS Smart Security & Automation

 Monitoring Center Operator of the Year
Brenda Eichfeld, COPS Monitoring

 Monitoring Center Support Person of the Year:
John Turner, ADT Security Services

MARVEL TECHNOLOGY AWARD

Elite Interactive Solutions

Winners will be featured in the August issues of SDM and SSI magazines.

TMA 2024 Awards Finalists Announced

The Monitoring Association (TMA) is pleased to announce the finalists for its 2024 Excellence Awards and Marvel Technology Award.

TMA’s Monitoring Center Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

TMA’s Monitoring Center Excellence Awards are co-sponsored by SDM Magazine, which will publish a feature story on this year’s award winners in its August issue. This year, the TMA/SDM Excellence Awards competition received a total of 32 entries across five categories. Listed in alphabetical order by company within each category, the finalists are:

Monitoring Center of the Year – Enterprise

  • ADT
  • Affiliated Monitoring
  • Rapid Response Monitoring

Monitoring Center of the Year – SMB

  • Kimberlite
  • Per Mar Security
  • Stealth Monitoring

Monitoring Center Manager of the Year

  • Jessica Lambert, AvantGuard
  • Claudia Torres, Rapid Response Monitoring
  • Erik Chalifour, TELUS Security

 Monitoring Center Operator of the Year

  • Esperanza Sena, ADT
  • Angelica Miranda, Affiliated Monitoring
  • Brenda Eichfeld, COPS Monitoring

 Monitoring Center Support Person of the Year:

  • John Turner, ADT
  • Jennifer Acevedo, Affiliated Monitoring
  • John Balthrop, Stealth Monitoring

TMA’s Marvel Technology Award honors innovations in monitoring center technology. It is co-sponsored by TMA and Security Sales & Integration (SSI) and coordinated by the TMA Technology Committee. The purpose of the Marvel Award is to provide recognition for monitoring centers creating and/or using cutting-edge technology to raise awareness of these new technologies and is presented to one overall winner for the “best adoption of new technology to advance your business.”

The finalists for the 2024 TMA/SSI Monitoring Technology “Marvel” Award are:

  • Elite Interactive Solutions, Inc.
  • Rapid Response Monitoring
  • Stealth Monitoring

Award entries are judged by a volunteer judging panel appointed by TMA. The winners will be announced at a virtual award ceremony presented on April 18, 2024, at 3:00 pm ET. Register to attend at https://themonitoringassociation.growthzoneapp.com/ap/Events/Register/n4HmaGMtXHNCZ

View the Spring Issue of TMA Dispatch

The spring issue of the TMA Dispatch is now available! Login to the InfoHub to read.

One area where monitoring companies and dealers who are “new to the game” are concerned about is the camera conditions that AI can work well with and those they don’t work well with. In this issue’s cover story, TMA member and AI guru, Sonny Tai, Actuate, hopes to help clear this up. Learn more about the primary factors impacting camera accuracy.

In our Guest column, TMA friend and past keynote presenter Joel Block, Bullseye Capital, shares some of his and a colleague’s essential steps to master the art of attracting top performers. What are your company’s STATs when it comes to identifying and attracting top performers to your team?

Elizabeth Parks, President, Parks Associates, dives into the latest residential market facts and figures in her monthly column. Just for starters, her research reports that 43% of US internet households now own a security solution and 32% subscribe to a security service. The news is quite exciting.

TMA’s GSOC Committee Co-Chair Richard Flores, IV, tackles redundancy in GSOC operations and systems in this new sanding column. In doing so, he asks the reader to consider the difference between redundancy and resiliency. Are they interchangeable?

Read these and more in the first issue of 2024!

Thank Your Local Public Safety Telecommunicators in April

National Public Telecommunicators Week is coming up! make plans now to recognize the dedication and hard work of your local public safety partners.

There are many ways to show how grateful you are for the life-saving services these professionals provide 24/7/365.

APCO International has shared some ideas here: https://www.npstw.org/

The King County WA Becames the 142nd ECC to Go Live with TMA’s ASAP

The King County WA Sheriff’s Office Communications Center became the 142nd Emergency Communications Center (ECC) in the United States and the 8th ECC in the state of Washington to implement the Automated Secure Alarm Protocol (ASAP).

King County went live on March 20th & 21st, 2024 with the following companies: Rapid Response Monitoring, Vector Security, Guardian Protection, Security Central, Tyco (Johnson Controls), United Central Control, DynaMark Monitoring, ADT, Vivint, Protection One/Everon, Brinks Home Security, National Monitoring Center, and Affiliated Monitoring. Securitas went live with King County on March 25th.