Vector Security®, Inc. Earns Prestigious UL Alarm Validation Scoring (AVS-01) Standard Certification

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Vector Security®, Inc., announced its achievement of UL Alarm Validation Scoring (AVS-01) standard certification, a significant milestone that further solidifies its commitment to improving alarm verification and emergency dispatch communication between alarm monitoring centers and first responders.

With this achievement, Vector Security becomes one of less than 10 alarm monitoring companies nationwide to earn this certification.

Developed by The Monitoring Association (TMA) and UL Solutions, AVS-01 establishes best practices for burglar alarm monitoring to ensure first responders receive accurate, prioritized information. By implementing a scoring system ranging from Level 0 (no call for service) to Level 4 (threat to life), the standard provides emergency responders with actionable, prioritized alarm information, allowing them to allocate resources more efficiently and effectively.

“AVS-01 enables improved collaboration with law enforcement to better prioritize the safety and security of our customers by assigning the appropriate level of response to burglar alarms,” said Josh Studeny, Director of Central Station Services for Vector Security. “Achieving this certification underscores Vector Security’s dedication to protecting our communities through faster, more accurate emergency response, as well as our pioneering efforts to reduce false alarms. By adopting this standard, we’re not only enhancing the efficiency and accuracy of alarm responses but also strengthening our role as a trusted partner to law enforcement and the customers we serve.”

For Vector Security customers, this means increased peace of mind knowing their safety is supported by a standardized prioritization system for burglar alarms. For first responders, it ensures resources are allocated efficiently and appropriately for the emergency at hand. As a whole, communities benefit from improved public safety and resource management.

Vector Security was awarded the certification after evaluation by UL for utilizing enhanced call verification; designating and detailing the appropriate threat level to emergency centers; and internal auditing for ongoing operator coaching and training.

TMA President Honors Retiring TMA CEO with Mel Mahler Award

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On Thurs., June 19th, in front of a crowd attending the closing luncheon of ESX 2025 in Atlanta, TMA President Steve Butkovich honored TMA CEO Celia T. Besore for her “leadership, advocacy and unwavering dedication to her field” by presenting her TMA’s most prestigious Mel Mahler Award. Formerly known as the President’s Award, this award is bestowed at the discretion of the TMA president in recognition of outstanding contributions within his/her tenure. This award represents extraordinary commitment to the values of the advancement of the professional monitoring industry.

In his remarks, Steve stated, “Celia has shaped policy, elevated standards, and built bridges across the alarm and monitoring landscape. Her name is synonymous with leadership, advocacy and unwavering dedication to her field. Across decades of service, her influence has been felt not just in her work at The Monitoring Association (TMA), but by the countless professionals she’s worked with and inspired along the way. She’s not only devoted her career to supporting this industry, but she’s helped to define it.  Her passion, integrity, and tireless efforts embody the spirit of the Mel Mahler Award and its enduring legacy.”

ESA Chairman Kevin Stone also honored Celia for her many contributions to the industry.

Celia announced her retirement just weeks ago after 19 years at TMA. In receiving the award, she shared, “It’s going to be very hard to walk away. Mel Mahler was someone I knew well. He was a mentor. This award means so much to me.”

Shannon Woodman to Receive Prestigious Moody Award for Leadership In Fighting Verified Response in Seattle

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Shannon Woodman, Chief Executive Officer of Washington Alarm, will be honored with the prestigious William N. Moody Award on June 17th at ESX 2025 in Atlanta.  Created in 2004 by the Security Industry Alarm Coalition (SIAC), the Moody award is presented annually to an individual who demonstrates a passion for advancing positive alarm management and best industry practices.

“Shannon has a long history of involvement and leadership as a member of the Board of Directors of The Monitoring Association, NetOne International, and as Chairman of the Western Chapter and Board Member of the Security Integration and Life Safety Association of the Northwest,” said SIAC Board Chairman Tim Creenan. “When our industry was challenged by the Seattle Police Department’s sudden implementation of verified response, Shannon stepped up to lead an industry coalition to support the model ordinance and retain police response for the citizens our industry and the police serve and protect.”

“Her commitment and organizational skills have been instrumental in putting the issue in front of elected officials and Seattle’s new chief of police.”

“My family has been in the security and life safety field for 82 years now,” said Woodman. “I learned from an early age the value of the service we provide the community and the importance of giving back to our community and our industry,” said Woodman. “It has been a privilege to work with SIAC on the verified response update in Seattle. We value their expertise and guidance as we collaborate with our colleagues, law enforcement, and elected officials to make our community as safe as possible.”

About the William N. Moody Award   

The William N. Moody Award was established in 2004 by the SIAC Board of Directors to recognize those who embody Bill’s dedication to alarm management issues. The award honors individuals who reflect attributes that include integrity, fairness and perseverance in the face of adversity. 

About Washington Alarm Company

Founded by Jack Woodman and now under the leadership of Shannon Woodman, Washington Alarm has served Washington State for over 82 years. The company’s in-house UL-listed Five Diamond Certified Central Station in Seattle monitors over 10,000 customers, ensuring the highest standards of safety and security.

About SIAC

SIAC represents one voice for the electronic security industry on alarm management issues –communicating solutions and enhancing relationships with law enforcement.  SIAC is comprised of four major North American security associations–Canadian Security Association (CANASA), Security Industry Association (SIA), Central Station Alarm Association (CSAA), and the Electronic Security Association (ESA). For more information, go to www.SIACinc.org,  www.siacinc.wordpress.com, or follow us on www.twitter.com/siacinc.

Membership Elects 2025-2027 Board of Directors

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On April 24th, TMA members approved the proposed slate of Board of Directors candidates for the 2025-2027 term. Please join in congratulating our returning and new TMA Board of Directors.

Executive Committee

  • Steve Butkovich, CPI Security (Immediate Past President)
  • Alan Gillmore, IV, Gillmore Security (President)
  • Wes Usie, Guardian Alarm Systems (Vice President)
  • Daniel Oppenheim, Affiliated Monitoring (Vice President)
  • Shannon Woodman, Washington Alarm (Treasurer)

Board Reappointments by Member Category Representation

  • Mark Miller, Johnson Controls (National Representative)
  • Scott R. Elkins, Zeus Fire & Security (National Representative)
  • Chester Donati, DMC Security Services, Inc. (Regional Representative)
  • Jack Doyle, Doyle Security (Regional Representative)
  • Tim Westphal, Bay Alarm (Regional Representative)
  • Caroline Brown, Security Central (Contract Monitoring Representative)
  • Mark Hillenburg, DMP (Associate Representative)
  • Stanley Oppenheim, DGA Security Systems, Inc. (Member at Large)

TMA CEO Announces Retirement

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The Board of Directors of The Monitoring Association (TMA) announces the retirement of its Chief Executive Officer (CEO), Celia T. Besore, MBA, FASAE, CAE. Celia has served in successive positions during her tenure with the organization, which spans over 19 years of service. Her final day at TMA is Friday, July 18th.

“With Celia’s guidance, TMA has experienced consistent growth in membership and influence in our industry. We’ve celebrated marked advancements in TMA programs (ASAP, Five Diamond, and FirstNet), standards, and advocacy,” stated TMA President Steve Butkovich. “Her dedication to the monitoring industry has left a lasting impact on our members and partners in the security industry, public safety, and law enforcement. As a result of her competent leadership, TMA is positioned for continued success. The TMA Board deeply thanks Celia for her service to TMA and our industry.”

Celia first joined the then-CSAA staff in April of 1999 as director of marketing & communications, later becoming VP of Marketing and Programs. In the ensuing 11 years, she also guided TMA’s membership and education initiatives—all the while achieving consistent growth of the organization. In August of 2010, she left TMA to become the executive director and CEO of the National Association of Hispanic Nurses (NAHN). She returned to TMA in January 2017, assuming the position of vice president of membership and programs. In November 2018, Celia was appointed executive director of TMA, later promoted to CEO.

“I am overwhelmed with both gratitude and pride as I reflect on my time at TMA where I have been afforded many opportunities to grow and advance in my career,” shared Celia. “Above all, my greatest rewards and inspiration have been appreciated in the moments of collaboration with the many dedicated and passionate professionals who are dedicated to the protection of life and property. I will always treasure the relationships I have made over the course of my tenure at TMA.”

Most notable among her accomplishments and contributions to the association during her tenure are: assisting with the development of the original Operator Level 1 and 2 Online courses; the introduction of social media; the creation of the Five Diamond program; the development of the Excellence Awards; the development of an marketing campaign for NAMTSE, which included a virtual expo and was recognized with an award by the American Society of Association Executives; the establishment of the first Compliance Community, which created an online resource of state licensing requirements; and the writing of the history of the first 50 years of the Association. She is also especially proud of TMA’s response to the pandemic, an unprecedented challenge for the industry and association. TMA supported its members during this period by offering highly attended weekly town halls covering the most critical issues of that week and providing them with many other resources and assistance.

Those wishing to express wishes to Celia before July 18th may reach her by email at ceo@tma.us or by phone at (703) 660-4913. Thereafter, she may be emailed at celia@strategia.cc.

2025 TMA/SDM Excellence Awards Finalists Announced

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The Monitoring Association (TMA) is pleased to announce the finalists for its 2025 Excellence Awards. This year, the awards competition received a total of 37 entries across five categories. Listed in alphabetical order by company within each category, the finalists are:

Monitoring Center of the Year – Enterprise

  • Affiliated Monitoring
  • Becklar Monitoring
  • TELUS Smarthome Security & Secure Business

 Monitoring Center of the Year – SMB

  • Elite Interactive Solutions
  • Kimberlite – Sonitrol
  • Pro-Vigil

 Monitoring Center Manager of the Year

  • Shari Wilson, ADT LLC
  • Allen Waldrip, Brinks Home
  • Galina Klimchuk, Vivint, an NRG company

 Monitoring Center Operator of the Year

  • Terell King, ADT LLC
  • Jennifer Rivera, Affiliated Monitoring
  • Carol Marcil, TELUS Smarthome Security & Secure Business

 Monitoring Center Support Person of the Year:

  • Michael Christatos, Affiliated Monitoring
  • Heather Ferrara, COPS Monitoring
  • Johnny Garcia, Kimberlite – Sonitrol

TMA’s Monitoring Center Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

TMA’s Monitoring Center Excellence Awards are co-sponsored by SDM Magazine, which will publish a feature story on this year’s award winners in its August issue. Entries are judged by a volunteer judging panel appointed by TMA. The five winners will be announced at a virtual awards ceremony presented on April 24, 2025, at 3:00 pm ET. For past winners and more information, visit https://tma.us/events/awards/excellence-awards/.

Register to attend the General Business Meeting and Awards Presentation at https://themonitoringassociation.growthzoneapp.com/ap/Events/Register/52FvwwJsbCWCq

Tampa Police Department Implements ASAP Service to Handle Alarm Notifications

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The Monitoring Association (TMA) announced today that the Tampa (Florida) Police Department (TPD) recently implemented its ASAP Service to lessen the impact of alarm/sensor-generated calls that its 911 Communications Center receives. The solution leverages the Automated Secure Alarm Protocol (ASAP), which was developed jointly by TMA and the Association of Public-Safety Communications Officials (APCO).

Each year, the center handles about 300,000 calls for emergency service and dispatches the appropriate police, fire/rescue, and/or emergency-medical response. Roughly 20,000 of these calls are generated by alarms and sensors. The center is the 150th 911 center nationwide and the 12th in Florida to implement ASAP Service.

Traditionally, alarm/sensor-generated alerts have been delivered to 911 centers via telephone. Each one required manual interaction between alarm-monitoring-center personnel and 911 telecommunicators. Sometimes it takes as many as five voice calls to deliver the information needed by the 911 center to dispatch the appropriate emergency response. This approach is time-consuming and prone to human error — both outcomes are highly detrimental to the ability of emergency responders to save lives and property.

ASAP Service eliminates these challenges by electronically transmitting alarm and sensor data directly into the 911 center’s computer-aided-dispatch (CAD) system, reducing response times by two minutes on average and freeing telecommunicators to prioritize 911 calls that require their unique skills and expertise.

“The Tampa Police Department aims to serve our community in the most effective way possible, and technology plays a crucial role in achieving that goal,” said Chief Lee Bercaw. “We are constantly seeking out and integrating innovative tools that empower officers to respond to community needs with greater efficiency, precision, and ultimately, increased effectiveness. This proactive approach ensures we are able to provide the best possible service and improve safety in our community.”

According to Mike Terracciano, public-safety-technology manager for the city of Tampa’s Technology and Innovation department, telecommunicators are trained to ask only those questions that will enable them to quickly determine the best response to the emergency. As a result, useful information that the alarm company possesses for each of its clients typically went untapped.

“Now, with ASAP Service, that supplemental information — which might ring important from a responder-safety perspective — is readily available and easily accessed,” Terracciano said.

Learn more about how TMA’s ASAP Service is saving lives every day nationwide at www.ASAP911.org.

About Tampa 911 Communications Center

The 911 Communications Center receives requests for emergency and nonemergency services from the public and various city agencies. The center’s primary mission is to provide effective and efficient communication between citizens requesting police, fire/rescue, and/or emergency-medical service and the units that respond. It also endeavors to expeditiously provide various other support services for police, fire, and administrative operations.

Tampa Police Department Implements ASAP Service

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The Monitoring Association (TMA) announced today that the Tampa (Florida) Police Department (TPD) recently implemented its ASAP Service to lessen the impact of alarm/sensor-generated calls that its 911 Communications Center receives. The solution leverages the Automated Secure Alarm Protocol (ASAP), which was developed jointly by TMA and the Association of Public-Safety Communications Officials (APCO). TPD is the 150th ECC to go live with ASAP.

Each year, the center handles about 300,000 calls for emergency service and dispatches the appropriate police, fire/rescue, and/or emergency-medical response. Roughly 20,000 of these calls are generated by alarms and sensors.

Traditionally, alarm/sensor-generated alerts have been delivered to 911 centers via telephone. Each one required manual interaction between alarm-monitoring-center personnel and 911 telecommunicators. Sometimes it takes as many as five voice calls to deliver the information needed by the 911 center to dispatch the appropriate emergency response. This approach is time-consuming and prone to human error — both outcomes are highly detrimental to the ability of emergency responders to save lives and property.

ASAP Service eliminates these challenges by electronically transmitting alarm and sensor data directly into the 911 center’s computer-aided-dispatch (CAD) system, reducing response times by two minutes on average and freeing telecommunicators to prioritize 911 calls that require their unique skills and expertise.

This is especially important given how TPD’s 911 Communications Center operated before the advent of ASAP Service, according to Richard Parsons, communications supervisor. Unlike other 911 centers, alarm and sensor calls came into the center on a 911 line, rather than a nonemergency administrative line. Consequently, those calls went into the same call-waiting queue that contained calls that were reporting medical emergencies, crimes, car accidents, structure fires, and the like.

“So, someone having a heart attack might have to wait for a telecommunicator to finish handling a call that was triggered by an animal tripping a motion detector before getting the lifesaving help they need,” Parsons said. “ASAP Service eliminates that problem.”

According to Mike Terracciano, public-safety-technology manager for the city of Tampa, telecommunicators are trained to ask only those questions that will enable them to quickly determine the best response to the emergency. As a result, useful information that the alarm company possesses for each of its clients typically went untapped.

“Now, with ASAP Service, that supplemental information — which might ring important from a responder-safety perspective — is readily available and easily accessed,” Terracciano said.

Learn more about how TMA’s ASAP Service is saving lives every day nationwide at www.ASAP911.org.

About Tampa 911 Communications Center

The 911 Communications Center receives requests for emergency and nonemergency services from the public and various city agencies. The center’s primary mission is to provide effective and efficient communication between citizens requesting police, fire/rescue, and/or emergency-medical service and the units that respond. It also endeavors to expeditiously provide various other support services for police, fire, and administrative operations.

TMA Members Win SIA NPS Awards at 2025 ISC West

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Established in 1979, the SIA New Products and Solutions (NPS) Awards, formerly the SIA New Product Showcase, recognize innovative physical security products, services and solutions. Technologies showcased through this program are used in the protection of life and property in residential, commercial and institutional settings. The SIA NPS Awards program, presented annually at ISC West, recognizes winners in several product and service categories and presents the prestigious Judges’ Choice and Best New Product awards. The showcase also offers a special physical display area where buyers can discover the latest in security products.

Several TMA members were awarded SIA NPS Awards last week at the 2025 ISC West in Las Vegas.

We’re pleased to congratulate the TMA winners…

Judges’ Choice Award
Winner: #RoboticAssistanceDevices #RAD – SARA – AI Security Agent for Autonomous Threat Detection and Response

Convergence and Integration Solutions
Winner: #AURA – AURA Auto Guard Dispatch

Fire/Life Safety
Winner: #Honeywell – Connected Life Safety Services (CLSS) Compliance Manager With Auto-Pass
Honorable Mention: #Honeywell – CLSS Cloud-Connected Horizon

Managed Services
Honorable Mention: #AlliedUniversal – Unified Command Center Threat

Detection and Response Solutions
Winner: #RoboticAssistanceDevices #RAD – SARA – AI Security Agent for Autonomous Threat Detection and Response

Video Surveillance Advanced Imaging Technologies
Winner: #AxisCommunications – ARTPEC-9

Video Surveillance Cameras
Honorable Mention: #AxisCommunications – AXIS Q1809-LE Bullet Camera

Brinks Home™ Achieves Alarm Validation Scoring Standard Certification for Monitoring Centers

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Brinks Home, one of North America’s leading home security and alarm monitoring companies, announced today that its Monitoring Centers have earned UL certification for Alarm Validation Scoring (AVS-01). With only a handful of certified companies, it marks a significant advancement in alarm verification practices, and through Brinks Home’s achievement, the certification reinforces the company’s commitment to improving emergency response and reducing false alarms.

The AVS-01 certification comes at a time when the security industry is grappling with the growing challenge of false alarms, which place unnecessary strain on Emergency Communication Centers (ECCs) and local law enforcement. Designed by The Monitoring Association (TMA), the AVS-01 is a framework for alarm validation scoring that provides ECCs with the information needed to accurately assess the severity of an alarm and pass that information to the appropriate authorities before they arrive on-site. With this scoring standard, monitoring centers like Brinks Home can categorize alarms with specific threat levels—from no threat to a confirmed threat to life—ensuring law enforcement understands the situation and can respond accordingly.

“Accuracy in security monitoring is critical to ensure the most effective response to an alarm,” said Rick Sheets, vice president of monitoring and compliance at Brinks Home. “Through the AVS-01 certification, we can provide ECCs with the most accurate information possible, reducing false alarms and improving safety for everyone involved.”

To achieve this certification, Brinks Home adopted the necessary technology in its monitoring systems and underwent a UL audit for compliance. The process also involved integrating new workflows into the monitoring platform, training Emergency Dispatch Operators (EDOs) to gather and score information accurately, and implementing a quality assurance program to ensure adherence to the new standards. The AVS-01 certification is a new development in the security industry, and Brinks Home’s certification underscores the company’s dedication to innovation and customer safety.

As technology evolves, Brinks Home is exploring advanced verification methods, including video monitoring and AI recognition, to further enhance alarm assessment. The AVS-01 system will continue to refine alarm prioritization, aiming for police to respond to the most critical alarms first with more accurate information to make better decisions and improve emergency response. Brinks Home remains committed to leveraging new technologies to reduce false alarms, enhance safety, and provide greater peace of mind for homeowners.

For more information about Brinks Home and its Monitoring Centers, visit www.BrinksHome.com/monitoring.