TRG Associates Releases 2021 Industry Annual Attrition Study

/0 Comments/in , , , /by

TRG Associates’ John Brady shared highlights from his Industry Annual Attrition Report in TMA’s 2022 Annual Meeting’s first session on Nov. 1st. He opened by stressing the importance of knowing why your customers are leaving.

In 2021, RMR for participating companies reached a record $784k with “moved” jumping to the second position in the ranking of reasons customers left.

John announced the December 2022 launch of a new series of quarterly webinars on attrition. Look for details coming soon!

View and download your copy of this year’s study at http://trgassociates.com/attritions/

If you’re interested in taking part in future studies, please contact TRG Associates.

Hertel and Butkovich Present 2022 TMA Awards

/0 Comments/in , , , /by

TMA President Morgan Hertel and TMA Vice President Steve Butkovich had the honor of presenting TMA’s 2022 awards on Monday, October 31, 2022 on the opening day of TMA’s 2022 Annual Meeting at the JW Marriott Marco Island Beach Resort.

Steve presented the inaugural DEI Leadership Award to Kimberlite Corp. Joey Rao-Russell accepted the award. She encouraged other TMA members to engage in DEI initiatives – noting the value her company had drawn from such activities.

Morgan presented the following awards to TMA members for their outstanding contributions to TMA:

Mel Mahler Award was presented to:
Anita Owstrowksi, Vector Security
John Brady, TRG Associates

Stanley C. Lott Memorial Award was presented to:
David Carter
Don Young, ADT

Lastly, Morgan presented a special recognition award to Lou Fiore for his decades of service to TMA and AICC. In doing so, he also announced the establishment of a scholarship fund in his name.

Please join in congratulating all of our winners!

Fall issue of TMA Dispatch Now Available

/0 Comments/in , /by

The fall issue of TMA Dispatch is now available. TMA member Eastern Bank contributed this issue’s cover story on current industry financial trends. Read it to learn if it’s the right time to sell or invest. Other columns take on the latest in smart home systems; explore the technology behind real-time locating; and provide insights into using cameras as sensors.

Read it now:

  1. Download and print a PDF
  2. View online on any device

The deadline for our winter issue is November 15th. Send your news to communications@tma.us. Interested in submitting an article? Email communications@tma.us for details.

City of Baltimore 911 ECC Implements TMA’s ASAP-to-PSAP

/0 Comments/in , /by

The City of Baltimore 9-1-1 Public Safety Emergency Communications Center (ECC) is the 115th ECC in the United States and the 2nd agency in the state of Maryland to implement the Automated Secure Alarm Protocol (ASAP).  The City of Baltimore ECC went live the week of October 17th, 2022, with: Vector Security, Rapid Response Monitoring, Security Central, Stanley Security, Securitas, Tyco (Johnson Controls), Guardian Protection, Brinks Home Security, Affiliated Monitoring, Vivint, Alert 360, United Central Control, Protection One, the National Monitoring Center and ADT.

Learn more about TMA’s ASAP-to-PSAP service at http://tma.us/programs/asap/

 

TMA Welcomes 114th ECC to its ASAP-to-PSAP Service

/0 Comments/in , /by

On Thursday, September 29, 2022, the Kenosha County Joint Services ECC in Wisconsin became the 114th ECC in the United States and the 2nd ECC in the state of Wisconsin to implement the Automated Secure Alarm Protocol (ASAP). The Kenosha County ECC went live on Thursday, September 29th with Vector Security, Rapid Response Monitoring, Johnson Controls , Stanley Security, Protection One, Security Central, Guardian Protection, United Central Control, National Monitoring Center, Affiliated Monitoring, Brinks Home Security, Alarm Detection Systems (IL), Securitas, Vivint & ADT. This was achieved despite personnel from at least two companies being directly impacted by Hurricane Ian during the Go-Live.

This implementation was managed by Glen Parnell.

Telguard Introduces First All-5G LTE-M Fire Communicator Lineup

/0 Comments/in , /by

Telguard announced being the first to market with an All-5G LTE-M Fire Communicator lineup that’s made in the USA, with all models available now at distributors.

“Telguard’s fire communicator lineup has expanded greatly in the last 18 months – we’re not just the TG-7FS anymore”, said George Brody, President, Telguard. “And we’ve eliminated the supply chain bottlenecks by making every model we sell in the USA, using the latest 5G LTE-M technology, and all models shipping from stock.”

Whether sole path, dual path, primary or backup, now there’s a Telguard fire communicator that will fit the needs of virtually any application and will be approved by the toughest AHJ. Telguard 5G LTE-M fire communicators make perfect fits for POTS replacements, upgrades, or new installs. With 5G LTE-M technology, Telguard communicators use LTE-M bands for 4G and 5G compatibility, better in-building penetration, and longest product life. They interface with the panel over a single DACT connection for universal compatibility. If the panel has no DACT, simply add the TG-PEM accessory.

“To be sure, the last two years have been tough in terms of being able to get into commercial facilities, the sunsets, and materials shortages – we all know that. But Telguard kept innovating, kept solving problems, and we’re delivering on the promise of being the alarm communication experts with top of the line products, outstanding customer service and technical support, and best-in-class product quality and reliability. And they’re all available, right now, at your preferred distributor.”

Visit telguard.com or call 800.229.2326 for more information on Telguard’s complete line of 5G LTE-M fire communicators.

 

TMA Welcomes Two Texas ECCs to it’s ASAP-to-PSAP Service

/0 Comments/in , /by

TMA’s ASAP-to-PSAP Service welcomed two new ECCs within this month – both in Texas. With these new additions, 113 ECCs are now live with TMA’s ASAP-to-PSAP.

Fort Worth, TX

The Fort Worth TX Emergency Communications Center (ECC) is the 112th public safety communications center in the United States and the 13th agency in the state of Texas to implement the Automated Secure Alarm Protocol (ASAP).  The Fort Worth ECC went live the week of August 15th, 2022, with: Vector Security, Rapid Response Monitoring, Security Central, Stanley Security, Securitas, Tyco (Johnson Controls), Guardian Protection, Brinks Home Security, Affiliated Monitoring, Vivint, Alert 360, United Central Control, Protection One and the National Monitoring Center. ADT will go-live with Fort Worth in the near future.

The Fort Worth TX ASAP implementation was managed by Bill Hobgood.

Irving, TX

The Irving PD, TX Emergency Communications Center (ECC) is the 113th public safety communications center in the United States and the 14th agency in the state of Texas to implement the Automated Secure Alarm Protocol (ASAP).  Irving PD ECC went live on Tuesday and Wednesday, August 16th & 17th, 2022, with: Rapid Response Monitoring, Alert 360, Stanley Security, Securitas, Guardian Protection, Protection One, Vector Security, Tyco (Johnson Controls), United Central Control, Vivint, Security Central, Brinks Home Security, National Monitoring Center and Affiliated Monitoring.  Allstate Security and ADT will go-live in the near future.

The Irving TX PD ASAP implementation was managed by Dianne Flanagan.

Halloween Comes to Marco Island!

/0 Comments/in , /by

Be prepared for a spooktacular night on Monday, October 31st when Halloween comes to Marco Island with TMA’s most fun theme night event – Full Moon – Black Sea. Enjoy cocktails with fellow attendees followed by a vast Gulf Coast Food Festival Buffet, all in a festive Halloween setting on Palm’s Beach.

Once the sun has set, the full moon has risen and the sea has turned black as ink, the party will move indoors for drinks, desserts and coffee in a haunted setting where the ghosts of Marco Island’s past will party among you on this All Hallows’ Eve.  Enjoy a drink and let the spirits move you as you dance to the sounds of the high-energy, 8-piece, Brett Foreman Band, who have become a household name at venues throughout the state of Florida. This is sure to be a fun and memorable experience that will be the talk of the Tuesday morning breakfasts.

Don’t forget a costume!  Reveal your creative inner self. Will your costume be: fun, daring, spooky, historic, evil, or out-of-this-world?

Two $100 gift certificates will be awarded to the best costumed attendees as chosen by a secret panel of peer judges.

For complete details on TMA’s 2022 Annual Meeting, go to http://tma.us/events/2022-annual-meeting/.