California DOJ Approves Pilot of TMA’s Automated Secure Alarm Protocol

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The Monitoring Association (TMA) welcomed its 119th Emergency Communications Center (ECC) in the United States and its first ECC in the state of California to implement the Automated Secure Alarm Protocol (ASAP). The state of California became the 22nd state in the United States to participate in the ASAP program. Launched in 2011 as a public-private partnership, TMA’s ASAP service is designed to increase the accuracy and efficiency of calls for service from alarm monitoring centers to Emergency Communication Centers (ECCs).

“We are excited to introduce our leading-edge technology to our first California ECC,” stated Pam Petrow, co-chair, TMA ASAP-to-PSAP Committee. “The team at the City of Riverside PD has been extraordinary partner throughout the implementation process. We’re looking forward to a positive pilot program and the opportunity to welcome additional ECCs from across the state of California in 2023.”

The City of Riverside PD went live with: Rapid Response Monitoring, Vector Security, Affiliated Monitoring, United Central Control, Guardian Protection, Securitas, Security Central, Stanley Security, Tyco (Johnson Controls), Vivint, Brinks Home Security, Protection One, and National Monitoring Center. ADT will go-live with Riverside during a second implementation phase in January 2023.

Learn more about TMA’s ASAP service at www.tma.us/asap/.

TMA Dispatch – Winter 2022 – Now Available!

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The 2022 winter issue of TMA Dispatch is now available. Here are just a few highlights of the stories you’ll see:

            • Research – Improving School Safety and Security with Tech
            • NEW! Executive Q&A – Meet Evolon Technology’s CEO
            • Business – Membership as a Brand and Business Strategy
            • Guest – New Requirements for Remote System Access

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TMA Past President Sevinor Receives Lifetime Achievement Award

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TMA Past President and longtime volunteer leader Ralph Sevinor, Wayne Alarms, received the 2022 Lifetime Achievement Award from TMA Associate Member Resideo. Resideo is hosting its #CONNECT22 at the JW Marriott Beach Resort in Marco Island, FL.

Look for updates as additional details are available!

TMA Mourns the Passing of Daniel Demers

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Shared by Patrice De Luca, Consultant

It is with great sadness that we announce the passing of friend and business mentor Daniel Demers. He passed away Nov. 10th after an 18-month battle with sarcoma, an aggressive and relentless form of cancer. As always, he faced this final challenge with dignity and determination.

Daniel entered the electronic security industry in 1993 as Director of Finance for Protectron, a division of Videotron. He was promoted to President and CEO in 1997. During his 22 years at the helm of Protectron through four successive majority financial owners (Videotron, Wellspring Capital, Reliance Income Trust, Alinda), Daniel has grown a $10 million annual regional business into a $160 million Canadian national player with 400,000 subscribers to its monitoring services. In 2014, he led the sale of Protectron to ADT for $500 million USD. Throughout this journey, Daniel has consistently secured seamless financing to support the company’s growth and development. He also ensured that the investor-owners understood that high quality products and services were the foundation for sustainable growth.

A few years after the sale to ADT, Daniel also led the creation of GardaWorld Security System from 2017 to 2020.

Over the years, Daniel established himself as one of the leading figures in the North American security systems and monitoring industry, leading Protectron to the 15th position on this list and within a few months of the number one position in Canada before the sale to ADT. A self-taught entrepreneur, he has built a solid and fast growing organization. He has created a “Work Hard Play Hard” culture and a strong sense of belonging by always insisting on total integrity. He also built an extensive business network in Canada and the United States, which allowed the organization to share best practices with many of North America’s best-run companies.

Daniel will be missed as a father by his daughter and son, both in their twenties, as a spouse and as a brother. He will be missed by many as an influential business leader and mentor, and as a true and genuine friend to those who were fortunate enough to be closer to him.

Enter the 2023 TMA/SDM Excellence Awards Beginning Dec. 1

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Looking for a way to differentiate your company and brand in today’s crowded and competitive landscape? Awards are one of the best ways to stand-out and convey your commitment to quality and to your customers. The Monitoring Association (TMA) and SDM magazine joined together nearly 20 years ago to establish the Excellence Awards. A combination of five awards is presented annually to recognize excellence demonstrated by monitoring centers and outstanding monitoring professionals. The winners are recognized in an SDM feature article.

The application period for the 2023 TMA Excellence Awards will open December 1, 2022. Applicants must be a member of TMA. The submission deadline will be January 6, 2023. The awards will be presented virtually in conjunction with TMA’s Mid-Year Meeting in April.

Go to http://tma.us/events/awards/excellence-awards/ for complete award details. If you have any questions, please contact communications@tma.us.

Town of Leesburg VA Police Department Goes Live with ASAP-to-PSAP

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The Town of Leesburg VA Police Department Emergency Communications Center (ECC) is the 117th ECC in the United States and the 21st agency in the state of Virginia to implement the Automated Secure Alarm Protocol (ASAP).

The Leesburg ECC went live on Thursday, November 3, 2022, with: Vector Security, Rapid Response Monitoring, Stanley Security, Tyco (Johnson Controls), Brinks Home Security, Affiliated Monitoring, the National Monitoring Center, Securitas, Guardian Protection, Protection One, United Central Control, Security Central, Vivint, and ADT.

TMA Members Contribute Over $5k to Local Florida Charity

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TMA members donated over $5,000 to local Marco Island charity – My Daily Bread – on Wednesday, Nov. 2nd. Funds were raised in conjunction with TMA’s 2022 Annual Meeting, which took place at the JW Marriott Marco Island Beach Resort, October 30-November 2.

The donation combines individual donations, as we well as donations of prize funds from the Halloween Costume Contest and the raffle.

Our Daily Bread Executive Director Amanda Nelson accepted the donation from TMA president Morgan Hertel and CEO Celia T. Besore during the meeting general session.

The charity provides weekend groceries for students and families in the Marco Island community. The need for food has increased significantly within recent weeks as a result of Hurricane Ian.

MD ECC Goes Live with ASAP-to-PSAP

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The Calvert County MD Public Safety Emergency Communications Center (ECC) is the 116th ECC in the United States and the 3rd agency in the state of Maryland to implement the Automated Secure Alarm Protocol (ASAP).

The Calvert County ECC went live November 1st, 2022, with: Vector Security, Rapid Response Monitoring, Johnson Controls (Tyco), Stanley Security, Securitas, Protection One, Security Central, Affiliated Monitoring, United Central Control, National Monitoring Center, Guardian Protection, Brinks Home Security, Vivint and ADT.

TMA President Recognizes UL Solutions’ Schmidt at AM22

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TMA President Morgan Hertel recognized the outstanding contributions of UL Solution’s Steve Schmit on Nov. 1st at TMA’s 2022 Annual Meeting in Marco Island, FL. A plaque and gift were presented to Schmit during the AM session.

Schmit has worked closely with TMA on many key standards initiatives. Schmit played an instrumental role in the development of Work From Home guidelines and standards at the onset of the pandemic. He’s recently initiated a new certification inline with TMA’s proposed ANSI standard – AVS-01, which is expected to be released by year’s end.

Steve will be retiring from his position at UL Solutions in November 2022.

TRG Associates Releases 2021 Industry Annual Attrition Study

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TRG Associates’ John Brady shared highlights from his Industry Annual Attrition Report in TMA’s 2022 Annual Meeting’s first session on Nov. 1st. He opened by stressing the importance of knowing why your customers are leaving.

In 2021, RMR for participating companies reached a record $784k with “moved” jumping to the second position in the ranking of reasons customers left.

John announced the December 2022 launch of a new series of quarterly webinars on attrition. Look for details coming soon!

View and download your copy of this year’s study at http://trgassociates.com/attritions/

If you’re interested in taking part in future studies, please contact TRG Associates.