For everyone in the public safety sector, please join us to gain insights into AVS-01 certification and its impact. Understand the UL Solutions certification process, learn best practices from industry experts, and assess your monitoring center’s readiness for UL AVS-01 Certification. This event is designed to equip you with the knowledge needed for effective preparation.
Here is the registration link: Registration
The agenda for the 2025 TMA Virtual Mid-Year Meeting (April 29–May 1, 2024) is under development and session proposals are sought on the industry’s most pressing topics. This 3-day event will focus on leadership and industry trends; technology and innovation; and operations and best practices, with sessions such as:
• Inspiring Leadership in a Changing World
• NextGen Leadership Training
• The Impact of Private Equity on the Monitoring Industry
• Practical Examples of AI in the Monitoring Center
• Emerging Technologies: Drones, Robotics, and Body Cameras
• Cybersecurity Best Practices for Monitoring Centers
• Monitoring Center Quality Assurance and Video Integration Processes
• Improving Efficiencies in Alarm and Video Processing
• Employee Engagement and Retention
If you have expertise or innovative ideas to contribute, we encourage you to submit a proposal. Together, let’s provide actionable insights and practical solutions for monitoring professionals.
For submission details and additional information, go to https://tma.us/education/speakers-smes/call-for-speakers/
NMC’s Josh Olsen is the 500th professional to graduate from TMA’s Monitoring Center Operator AVS-01 Online Training! The training, which launched in July of this year, is an interactive three-module course. Developed primarily for monitoring center operators and delivered online, the dynamic course provides a comprehensive introduction to the AVS-01 Standard; illustrates the Standard’s measurable alarm level classifications; demonstrates the call handling process; and explains the importance of public safety and law enforcement engagement.
Olsen shared NMC has successfully implemented the AVS-01 standard and expressed his appreciation for the course’s design and methodology, commenting, “I believe I learned something new and useful as we move forward with streamlining and perfecting the way we communicate and respond to those in need.”
Congratulations, Josh!
For more information about the AVS-01 training course and to enroll, please visit TMATraining.net.
On Oct. 18th, ESA hosted “Selling and Installing for Escalated Response – The Benefits of Selling AVS-01.” TMA-AVS-01 (Alarm Validation Scoring Standard), a new TMA Standard, the defines how monitoring centers and 911 ECCs will communicate the alarm level of burglary signals during the dispatch process with the goal to increase the safety of first responders and drive escalated response to the highest priority alarms. This webinar explored the current state of this impactful standard and what the future holds for sales and installation companies.
SPEAKERS:
Stream the 10/18/24 presentation here: https://www.youtube.com/watch?v=qP9a9NEC20s&t=4s
Q&A With Keynote Kevin Surace
QUESTION #1: In your keynote, “Harnessing AI: Unlocking New Possibilities for You and Your Business,” you’ll discuss how AI is reshaping industries. Without giving too much away, what are some of the most exciting practical applications of AI that businesses should be aware of right now?
From marketing to sales to customer support…AI changes everything. Create a year’s worth of interesting blog posts in a day. Train sales people with AI as the trainer. LLM backed chatbots can handle 90% or queries without human intervention. And much more.
QUESTION #2: You emphasize that it’s important for industry leaders to embrace AI as a tool for innovation and growth. What mindset shifts or strategies do you believe are crucial for leaders to successfully integrate AI into their organizations?
Trust is important and doesn’t come quickly. Productivity gain improvement is the gold standard to measure AI results.
QUESTION #3: As AI continues to evolve, how can organizations prepare their teams for these changes?
Educate and train. Try many technologies. Most won’t help you but the ones that do can be game changers.
SecurityCEU.com has created a new series of webinar events for security dealers/integrators.
Upcoming webinars include:
Go online to view the full list of upcoming events on the new SecurityCEU.com Webinar Channel. All the webinar events are live there. Click on the event of interest to learn more and to register.
The Monitoring Association (TMA) is excited to share that it has greatly expanded its online library of education and training courses offered on its Learning Management System (LMS) at TMATraining.org. More than 75 hours of course work have been added as a result of a formal collaboration with SecurityCEU.com. Topics vary widely and include customer service; sales; access control; IP video; IP networking; perimeter security detection; troubleshooting; writing effective incident reports; wireless technologies; cyber and cloud security; effective communication; alarm science; project management; and more. Additionally, TMA will now offer the National Training Program (NTP)’s Field Service Technician (FST) program in cooperation with the California Alarm Association (CAA) and Syncomm Management Group, Inc.
TMA members will also receive a 20% discount on the purchase of the course library subscription through April 30th. Use code TMA4591 at checkout. (Note: you must use your company email address to receive the discount.)
Register to attend TMA Signature Webinar Series: How to Navigate the New TMA Learning Center (TMATraining.org) to get all of the details. It’s set for May 5th at 1:30PM ET. Register at https://attendee.gotowebinar.com/register/8942622060564516623
“Education has long been a hallmark of TMA,” stated TMA President Morgan Hertel. “As the trade association for the professional monitoring industry, our members look to TMA for professional development courses that deliver high-quality content that focus on their distinct business needs and licensing requirements. We are successful when our members achieve success. With the addition of these valuable courses, TMA is in a much stronger position to equip its members with the knowledge and abilities to grow and excel in today’s competitive marketplace. It’s an exciting time.”
These new additions join TMA’s existing thirteen (13) online operator training modules on topics ranging from leadership, customer service, and call handling to cybersecurity, false alarm management, and standards that make up the Monitoring Center Operator Online Level 1 and Level 2 courses.
“We are delighted to bring our rich content, approved at the national and state level for license compliance to TMA. CMOOR has worked with TMA for almost 18 years in one capacity or another. This was a natural progression of our already strong relationship, where the members and TMA as an organization will benefit,” remarked Connie Moorhead, president, The CMOOR Group, the owner and operator of SecurityCEU.com.
“We are proud to partner with The Monitoring Association to present foundational training to their members in advancement of their core mission,” said Jerry Lenander of the National Training Program. “The Field Service Technician curriculum is a comprehensive offering that reflects the changing technology in the industry.”
View TMA’s complete library of educational offerings at TMATraining.org.
Learn something new! TMA Education will host its next quarterly OPS discussion group via Zoom on Wed., June 30th beginning at 1:00PM/ET.
Mark your calendar and plan to take part in this open exchange with your counterparts and subject matter experts. The topic of the day will be about mobile monitoring using GPS technology.
No pre-registration is required. Join at https://us02web.zoom.us/j/89785094641?pwd=MlhzTGNjdU52SUp0TzdaakNlWEJsZz09
As we begin a new year, it’s a great time to reflect on how we can give back to our professional community. The past year demonstrated what can happen when we come together and share our resources with one another. Knowledge and experience are two of the most valuable assets that professionals possess. Giving back is often as easy as connecting with peers and sharing your knowledge and experience. This can take many forms, including, writing and speaking. As we begin to prepare for our 2021 Mid-year Meeting, we’re reaching out to TMA members in search of speakers.
Our 2021 Mid-year Meeting will be presented virtually, April 20-22, 2021. If you or someone you know is interested in sharing your experience and expertise with your colleagues in the professional monitoring industry, we would like to hear from you!
The three-day event will offer monitoring center professionals a series of educational sessions on best practices and trends in leadership, operations, and technology.
Start off the year with your commitment to give back and make a valuable contribution to the profession’s field of knowledge.
The deadline to submit your proposal is COB, Friday, January 22, 2021. Go to https://lnkd.in/eaF8huS
Questions? Contact education@tma.us.
