Reduce Wasted Time While Increasing Operational Efficiency

The need for speed

When it comes to customer satisfaction and operational efficiency in the alarm monitoring business, the ability to respond quickly and efficiently to an incident is paramount. Being able to offer reduced  response time can mean the difference between keeping a customer or losing one. Your customers want the quickest possible response to alarms, transparency throughout the response process, and real-time reporting of the investigation. RSPNDR offers you all three.

Action starts on click one

Our one-click proprietary dispatch software provides an immediate response from our network of licensed guard companies, and the entire response process is tracked, online, and in real time. Your customers are happy, and your business is operating at peak efficiency.

Driving efficiency for you and your customers

RSPNDR offers you and your customers a significant advantage over traditional dispatch services which rely on a series of manual processes. With RSPNDR, once an alarm is triggered, your operators can dispatch using automated software with just one click of a button. RSPNDR has a network of licensed and trained guards who are immediately notified through the RSPNR app, so the guard closest to the alarm’s source can accept the order in seconds. Plus, you can say goodbye to waiting for paper reports. You and your customers will have access to the entire response process tracked online and available in real time through our online portal. Incident reports and photos are also filed online via our mobile app as soon as the guard clears the premises. Plus, RSPNDR will source, screen, contract and pay the guards directly, freeing up your admin time and overhead.

To sum it up

The RSPNDR platform and proprietary technology automates key processes in your business that eliminate time-consuming and inefficient manual work while providing increased operational efficiency and reduced response times..

With more immediate response time, digital reports and the elimination of time-consuming and frustrating reconciliation of guards and payments, RSPNDR will take your business to the next level in customer satisfaction, speed and operational efficiency.

Submitted by: 
Frank J. Pietrobono
SVP of Sales and Business Development, RSPNDR | (416) 587-8714

Security and Home Automation Apps for Consumers

Contributed by: Marjorie Fitton, Regional Account Manager, Alula,

We used to use only keypads to set the alarm system but with today’s world being so connected you can do so much more! Today, they are referred to as Smart Home devices where you can control everything with your mobile phone or tablet. Not only is it easier to operate your system, but you are always in control since your cell phone is always with you.

Security companies now offer these easy-use apps rather than the keypad, which provides a multitude of benefits, also known as a Smart Home experience. Today you can monitor your home security system and cameras, at any time, and as many times as you want. Plus, you will receive instantaneous alerts and notifications if something occurs at home and sometimes have the opportunity to respond before your security company does.

What does this mean? Security applications offer you valuable peace of mind. With your mobile app, you’ll be able to control your home security system along with many other items in your home, whether at home, at work, on vacation and even halfway around the world. You might say that managing the system is at your fingertips. There are apps available for iPhone, iPad, and Android. Some might be progressive web aps (PWA) that look like an app but are actually a website that is responsive to the device you are using.

Most security mobile apps allow you to check the status of your monitored security system and easily arm and disarm your system, as well as other devices. For example, you can easily raise or lower the temperature or unlock doors to let someone in. Some apps also connect to security cameras to see live footage and allow you to view the recorded videos that are saved in the cloud. Is there someone at your home? You will instantly know because your security system will detect motion and instantly notify the central monitoring station and you via the smartphone security mobile app with video.

Plus, you can set up rules to automatically lock up the house each night, dim your lights, and lower the temperature at a set time. You will receive an alert if a door or window opens after that time.

Some apps even have voice control You can use the voice control to arm and disarm your system or change any settings on equipment that is connected.

These apps are not only important for the security of your home, but they provide convenience. Because many security systems also have home automation controls, when you’re away on vacation or at work, you’ll be able to turn on smart lights, unlock your door and even see and speak with visitors. If you are at work, you can remotely let the kids in after school or check to make sure you didn’t leave the coffee on. You can even adjust lights so they’re on when you arrive home in the evening and lower the heat while you’re at the office during the day and turn it on before you get home. The same hold true for air conditioning if you live in a warm climate or it’s summer.

Many security companies also have a log in for a customer portal where you can pay bills, create service requests, and make account updates. These tasks no longer require operator assistance, freeing central station resources and giving you more flexibility.

With today’s technology and a phone in your hand, there is no reason not to take advantage of these many exciting features that would make your life easier and your home more secure.

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