NEW Operator Online Level 2 NOW AVAILABLE!

/in /by

It’s here and ready for your team!

TMA is pleased to announce the release of its newly updated Monitoring Center Operator Online Level 2. The fully re-written course is designed to provide your team with a common language for success.

The new course builds upon TMA’s popular Monitoring Center Operator Online Level 1 training program by offering six, advanced modules that support skills and standards of professionalism needed to be an effective contributor in the monitoring center. The course is highly relatable and challenges operators to expand their knowledge through a focus on critical-thinking exercises associated with team-building, conflict resolution and more impactful customer care. Through an introduction to leadership, operators will experience a new skillset that reinforces accountability through better communication, cyber vigilance and personal responsibility.

LEARN MORE

The six NEW modules presented in a narrated format include:

Module 1: Leadership Skills in the Monitoring Center

Module 2: Strategies for Advanced Call Handling in the Monitoring Center

Module 3: Conflict Resolution Using Effective Team Communications

Module 4: Industry Standards: The Fundamental Building Blocks of Professional Monitoring

Module 5: Telecommunications and Enhanced Technology; and

Module 6: Cybersecurity in the Monitoring Center

The exam passing requirement will match the Level 1 course with an 85% passing rate.  The full Level 2 course will continue to count towards all training requirements for TMA’s Five Diamond program.

In gratitude…

Industry participation in course development is a hallmark of the TMA education program. Numerous subject-matter experts have vetted the content for this course re-write.

TMA is grateful for the many, valuable contributions of the following member companies that brought this new course to completion:

  • Acadian Monitoring
  • ADT
  • American Alarm & Communications, Inc.
  • Bay Alarm
  • Cen-Signal
  • Calipsa, Limited
  • COPS Monitoring
  • CPI Security Services
  • Davantis
  • DMP
  • FM Approvals
  • Guardian Alarm Systems
  • Guardian Protection (PA)
  • Hauhn & Associates
  • Intertek
  • LRD Consulting
  • L.T. Fiore, Inc.
  • Laurie Mitchell
  • OneTel
  • Radius Security
  • Rapid Response Monitoring Services
  • Safe Systems
  • Security Partners
  • Security Sales and Integration magazine
  • SightLogix
  • Stanley Security Solutions
  • The Protection Bureau
  • TRG Associates
  • UL, LLC
  • Vivint, Inc.
  • Vector Security

LEARN MORE

TMA Releases Seven, Individual Operator Training Modules

/in , /by

TMA is pleased to announce that seven modules from its popular Operator Online Level 1 training program are now available for individual sale. 

The newly released single modules reflect the most current technology capabilities and customer service practices in today’s most effective monitoring centers. 

  • Module 1 – Introduction to the Monitoring Industry
  • Module 2 – Technology
  • Module 3 – Effective Communication
  • Module 4 – The Monitoring Process
  • Module 5 – False Alarm Prevention
  • Module 6 – Industry Readiness and Monitoring Center Security
  • Module 7 – Monitoring Center Operator Code of Excellence

Cost per module: $45 (Nonmember) | $30 (Bulk Member 1-4) | $27 (Bulk Member 5-9) | $24 (Bulk Member 10+)

Visit TMAtraining.org 

TMA to Host Cybersecurity Webinar Series

/in , , /by

TMA is pleased to announce a four-part Cybersecurity webinar series, taught by Ryan Fritts, Vice President of Product and Information Security, Chief Information Security Officer (CISO) for ADT. The course is designed for Monitoring Center IT staff interested in the latest developments in threat management. Participants will learn how to mitigate external attacks and insider threats.

  • Thursday, Nov 7 – Webinar #1: Cybersecurity Baselines (Compliance, baseline security requirements)
  • Thursday, Nov 21 – Webinar #2: Vulnerabilities & Risk Management
  • Monday, Dec 2 – Webinar #3: Social Engineering (The Human Threat Element)
  • Monday, Dec 9 – Webinar #4: Data Breaches (Forensic and legal perspectives around cyber and crisis communication)

PRICING:

  • Non-members: $399 (4 sessions, exam, certificate); $110 each (a la carte)
  • TMA Members: $279 (4 sessions, exam, certificate); $79 each (a la carte)

Learn more about this TMA Signature Webinar Series presentation.

Alabama Approves TMA Online Operator Level 1 for CEU

/in /by

TMA is pleased to announce it has received approval from the Alabama Alarm Association to offer 1.2 credits for its Online Operator Level 1 course.

Applicants must submit copies of training certificates issued by TMA, along with their AESBL renewal applications in order to received continuing education credit for licensure.

Learn more about TMA’s Online Operator Level 1 course.

 

 

Systemize your Security Business to Succeed

/in /by

This TMA Virtual Product Review will answer the question, “What is security business management software?” TMA member and simPRO US’s President Glenn Nott will lead a dynamic presentation on simPro, the cloud-based job management software that integrates with major accounting packages to ensure your team is fully connected, with access to your crucial business data anywhere, any time. Discover the top 10 reasons why security companies might employ business management software today and how it works. Learn what features your company should be looking for when evaluating software and what add-ons may offer your company new efficiencies. Designed by trade contractors for trade contractors, simPRO service management solutions are packed with features to help businesses in any trade. Register