TMA Members Contribute to ASAP 3.0 Next Generation Fund

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TMA announced on Wed., June 26th it had signed a a multi-year managed services agreement with Mission Critical Partners (MCP) to power the future growth of its Automated Secure Alarm Protocol (ASAP) Service.

The partnership with MCP will expedite the rollout of the next-generation of the ASAP Service and drive the development of a new, cloud-based solution. The next-generation solution will allow for the real-time sharing of rich data, including camera video streams, live location, health information, photos, and interior blueprints, dramatically improving situational awareness for emergency responders.

The primary goal for the Service is to achieve 80% coverage of the populating by 2028.

This partnership and technological advancements have been made possible by the generous support and commitment of TMA members that contributed to our ASAP 3.0 Next Generation funding program. TMA extends its gratitude to the following donors:

  • ADT, LLC
  • Affiliated Monitoring
  • Alarm Detection Systems, Inc.
  • Alert360
  • AvantGuard Monitoring Centers
  • COPS Monitoring
  • CPI Security Systems
  • Doyle Security Systems, Inc.
  • Dynamark Monitoring, Inc.
  • Holmes Electric Security Systems
  • National Monitoring Center
  • Per Mar Security Services
  • Quick Response
  • Rapid Response
  • Securitas
  • Security Central
  • United Central Control
  • Vector Security, Inc.
  • Vivint Smart Home
  • Washington Alarm, Inc.

Learn more about the new partnership and goals for enhancements to the Service by reading the full public announcement HERE.

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Elite Interactive Solutions announced the company was recognized this month as runner-up for the 2024 Police Dispatch Quality Award (PDQ). The prestigious honor, which is organized by the Security Industry Alarm Coalition (SIAC), was presented during a ceremony at the recent Electronic Security Expo (ESX) held in Louisville.

Since 2005, the PDQ program promoted security companies and law enforcement agencies working together as partners, sharing information and communicating frequently to protect public safety and serve their communities. It identifies providers that exemplify cooperative best practices to reduce unnecessary dispatches that drain precious resources and give officers the most complete information when responding to security incidents.

Elite, which has now twice been named PDQ runner-up and won the award in 2020, is the first provider to have completely eliminated false alarms and false dispatches to law enforcement.

“There are many security systems and monitoring providers in the industry that talk about more effectively managing and stopping false alarms, and many do an admirable job, but many also fail to put teeth into that talk or stop at lip service only,” says Elite Founder and CEO Aria Kozak, who earlier this year was named to the Industry Hall of Fame. “Elite has developed the most proven and effective mitigation of false alarms and dispatches the industry has ever seen. Our revolutionary remote video guarding service reports zero false alarms to responding law enforcement, which is unheard of.”

During the 2023 evaluation period, Elite accomplished zero false alarms while also assisting police in achieving more than 1,000 arrests and detainments. In addition, the company registered nearly 73,000 crime interventions through the swift, expert actions of its command center agents, who are all former military or former law enforcement. With forensically designed systems on customer sites and using a custom calibrated technology stack that filters out most of the “noise,” Elite agents address any suspicious activity with a live voice-down in an average time of 7 seconds.

As for building police relationships, Elite may be the only provider that has an in-house Law Enforcement Advisory Board (LEAB) comprised of active and former LE command staff and executives. They are fully engaged in the daily activities of Elite’s subterranean, UL-Listed command center. The LEAB trains Elite agents, reviews and ensures calls for dispatch follow best protocols, and routinely communicates and meets with agencies around the country to facilitate optimal support and collaboration.

A 2023 letter of commendation from Peace Officers Association of Los Angeles County Board President Anthony Miranda states: “During the years of our association with Elite, we have witnessed the evolution of procedures and technology where your company went from significantly reducing to now virtually eliminating false alarm calls. The impact on reducing unnecessary police response to alarms, enhancing officer safety when response is merited and the prevention of losses at your protected premises is extraordinary.”

Parks Associates New Research Reveals MDU Property Interests

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Parks Associates’ latest research finds a high interest in energy systems and services among MDU property owners and managers.

Parks Associates will present multifamily housing research at two upcoming events, including this week at Apartmentalize, hosted by the National Apartment Association, following by the Smart Spaces virtual session “Smart Living: Attracting and Retaining Residents” on July 23.

  • At Apartmentalize, Jennifer Kent, VP, Research, Parks Associates, is speaking on the session “Seamless Connectivity: Where in the WiFi is Waldo?” on June 21, in Philadelphia, PA, starting at 1 PM.
  • Kent and Kristen Hanich, Director of Research, Parks Associates, will host the virtual session “Smart Living: Attracting and Retaining Residents” on July 23, 11 AM CT, featuring a visionary keynote from Thomas Stanchak, Managing Director of Sustainability, Stoneweg US. Then a panel discussion will cover smart living solutions, from automated home systems to AI-driven amenities, and their impact on resident satisfaction and loyalty.

Parks Associates’ latest research finds a high interest in energy systems and services among MDU property owners and managers, with 69% showing interest in a backup power service and 56% showing a high interest in a generator for backup power during outages.

“Smart building solutions can create innumerable benefits to multifamily properties, provided the deployment and ongoing support are planned correctly for each property,” said Elizabeth Parks, President and CMO, Parks Associates. “These discussions with key executives and stakeholders at Apartmentalize and Smart Spaces are key to share case studies, consumer research, and best practices so that we can maximize the potential for smart solutions in the MDU space.”

Parks Associates recently released the white paper “Smart Tech for Multifamily Properties: Understanding ROI,” in partnership with SKBM, with insights from interviews with leading multifamily owners, operators, and management companies. In this white paper, properties report a 20% efficiency boost and 10% fewer maintenance requests after installing smart door locks and electronic access control systems.

Parks Associates will host sessions for the second annual Smart Spaces: Apartments, Hospitality, and Community Living throughout 2024. The in-person conference takes place September 24-25, 2024, at the Renaissance Dallas Richardson Hotel in Richardson, Texas, with virtual sessions on March 21, July 23, and December 12. Smart Spaces sponsors include ADT Multifamily, Vantiva, Nice, Cox Communities, Xfinity Communities, Kwikset, Homebase, Calix, Dojo Networks, and Salto.

To schedule an interview with an analyst or to request specific data, please contact Mindi Sue Sternblitz-Rubenstein at mindi.sue@parksassociates.com or 972-490-1113.

Tennessee Announces Overlay for 423 Area Code

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The new 729 area code will overlay the existing 423 area code in eastern Tennessee. The Tennessee Public Utility Commission issued a news release about this overlay recently. We want to make your organizations aware of the upcoming key dates for the overlay implementation:

  • August 5, 2024: Permissive 7- or 10-digit dialing begins for customers with the 423 area code
  • February 5, 2025: Mandatory 10-digit dialing begins for customers with the 423 area code
  • March 5, 2025: The new 729 area code becomes effective, and mandatory 10-digit dialing is required in the new 729 area code too

Read the notice HERE

Now Available! Marks USA High-Quality Panic & Fire-Rated Door Hardware Newly Featuring M99LD with Visual Lockdown Indicator for Enhanced Security

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NAPCO Security Technologies, Inc., is pleased to announce the availability of the latest in its full line of high-quality panic & fire-rated door hardware for single & double doors from  Marks USA. Now readily available for commercial locking requirements of all kinds and backdoor applications, from single to double doors, Marks cost-saving Grade 1 lineup now features  M99LD Series LockDown models in choice of finishes, including popular US 19 Matte Black.

Building on the success of the full-door M9900 panic exit bar, the M99LD Series is engineered for high-impact applications, such as schools, universities, and other critical infrastructure. The M99LD Series distinguishes itself with a clear view visual lockdown indicator on the inside, ensuring swift and unmistakable identification of the lock status, featuring a red or green indicator, providing a clear confirmation of whether the handle is open or locked-down, significantly enhancing safety and response times during emergencies.

“With the increasing need for robust security measures in educational and commercial environments, the M99LD Series represents a significant advancement in our product line,” said Bill Sporre, SVP Sales of Marks USA. “This new model not only maintains the superior value, performance and reliability of the M9900 but also introduces an intuitive visual indicator system that improves safety and security protocols.”

Key features of the M99LD Series include:

  • Visual Lockdown Indicator: Easy-to-read clear view visual Lockdown Indicator on inside, red or green, confirms outside handle is open or in locked-down status
  • High-Impact Design & Durability: Engineered for demanding environments, providing consistent performance under stress.
  • Field-reversible for easy stock and field application retrofitting all popular preps w/ choice of trims and finishes (or IC core). Key or T-Turn on inside toggles the outside trim (included)
  • Marks USA Lifetime Mechanical Warranty, an industry first.

Marks USA continues to set industry standards with extremely cost-competitive innovative locking hardware solutions, often less than 40% of competitive Grade 1 product, all tailored to the low-maintenance needs of modern institutions in compliance with ANSI BHMA A156.3 Grade 1, ANSI/UL305 panic hardware and 2013 CA Building Code 11B-309.4, etc. The M99LD LockDown model,shown, is now available through authorized distributors nationwide. Contact Bill Sporre, SVP Marks Sales, Ray Krispin, Marks Sales Director, or call your Marks Rep or NAPCO 1.800.645.9445 for more info. or ordering assistance. See the Marks USA Panic & Fire Rated Door Hardware Line in the new full line brochure or visit NAPCO at ALOA Las Vegas, next month Booth 712.

APCO webinar to address OMB SOC revision, July 17

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On June 12th, the Office of Management and Budget (OMB) announced the beginning of a multi-year process to revise the Standard Occupational Classification. Through this process, OMB will consider whether to change the classification of public safety telecommunicators from the administrative/clerical category to the category for Protective Service Occupations.

APCO’s Government Relations Committee will present a webinar July 17th to explain APCO’s strategy for providing input to OMB, how this effort relates to the 9-1-1 SAVES Act and what you can do to help ensure that OMB finally corrects this outdated classification.

Register now to attend at https://www.apcointl.org/courses/reclassification-update-omb-requests-input-for-soc-revision-webinar/

Reclassification Update: OMB Requests Input for SOC Revision – Webinar
Wednesday, July 17 | 2:00 – 3:00 p.m.
Free for everyone

Adams to Serve as DMP’s Vice President of Sales

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Jon Adams has returned to DMP as the vice president of sales. He will oversee the Sales Department and direct initiatives to continue growth and development. “Jon brings a strong sales skill set, but most importantly, the ability to create sales strategy and develop a strong sales team to meet our goals,” said Rick Britton, DMP CEO.

“I’m extremely passionate about our salespeople, about creating a culture of coaching, helping them achieve their goals, giving them the resources they need,” said Adams. “I’m excited about finding new ways to make it even easier for our dealers to do business with us and helping them incorporate products into their sales offerings in a way that helps them grow their revenue.”

With a deep history in the security industry, and longstanding ties to DMP, Adams brings a special blend of experience to this role. His early career began in central station management at Atlas Security. From there, he moved on to building central stations with other companies. With this foundation, he transitioned into sales for DMP, representing territories in California for many years. During this time, he also worked in product management, product marketing and business development.

For the past three years, Adams has taken advantage of additional opportunities, such as building a central station in Richmond, VA, and most recently, serving as CEO of Level Up. He continued growing his expertise, but missed working with dealers, and is excited about reuniting with DMP.  “Of the ten people I know who’ve had the biggest impact in my life that I respect the most, five of them worked at DMP,” said Adams.

Contact Information:

Jon Adams | Vice President of Sales
Email: JAdams@DMP.com

Valdez Named Vice President of Sales by Elite Interactive

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Elite Interactive Solutions (EIS), a remote video guarding pioneer using proprietary intelligence and integration to achieve proven crime prevention, has named John Valdez as the company’s new Vice President of Sales. A senior leader with 25 years’ experience working for Fortune 500 companies and start-up ventures, Valdez’s responsibilities include heading up Elite’s sales department with oversight of business development representatives and a lead generation call center.

“John Valdez brings a wealth of experience and a proven track record in sales leadership to Elite. His strategic vision, combined with his relentless drive for success, will propel our sales team to new heights,” says Elite President Michael Zatulov. “We are thrilled to welcome him aboard and confident that, under his guidance, Elite will reach unprecedented levels of growth and success.”

Valdez has sat on multiple executive boards, including serving as Chairman of the Board at SIMGAD Solar. He began his career at Enterprise Holdings, where he spent 19 years, ascending to the position of Executive Officer.

Valdez’s 12+ years of security industry experience kicked off with Allied Universal in 2012 as a V.P. of Business Development. Other security roles include Chief Development Officer during an earlier stint at Elite, and CEO at JEV Security Consultants. An expert in threat assessment and active shooter response, he has participated in speaking engagements at several security conferences and seminars.

“It is rare to come across an organization like Elite with disruptive innovation that positively impacts the world,” says Valdez. “I’m honored to work alongside Michael Zatulov and Aria Kozak [Founder, known as ‘The Father of Remote Guarding’] as I lead our sales division to new heights. Elite’s crime prevention solution is world class and unparalleled in the security industry. I look forward to developing my team and exponentially growing our marketplace.”

Originally from Barstow, Calif., Valdez grew up in the iconic neighborhood of Tortilla Flats. He went on to earn an undergraduate degree in Business Administration from Cal State San Bernardino and is currently an MBA candidate in Business Management at Purdue University. Valdez is married to his high school sweetheart, Toni, of 31 years and has two adult daughters (Isabelle and Eliana).

Doyle Security Systems and Greenlight Networks Announce Partnership

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Doyle Security Systems and Greenlight Networks have launched a strategic partnership. Both companies are headquartered in Rochester, NY and share a similar footprint across New York State.

Through the partnership, Doyle and Greenlight are excited to bring the best quality security and fiber-optic internet to the communities they serve. The rapid growth of home automation, wireless cameras and remote system control in the security industry has increased the need for dependable, high-speed internet in homes and businesses that use those services, making the partnership extremely valuable to consumers.

“We’re thrilled to partner with such a reliable brand and are confident that Greenlight’s high-speed fiber-optic internet is a perfect complement to our state-of-the-art security solutions at Doyle,” said Jack Doyle, CEO of Doyle Security Systems.

“Greenlight’s long-standing mission is to provide high-speed fiber Internet services so users can work, live, and play without limits. Security is an increasingly important component of people’s lives, and our fiber network enables the real-time monitoring, remote access, and faster response times associated with Doyle Security’s security management products and services,” said Michele Sadwick, Chief Revenue Officer of Greenlight. “We are excited to work with Doyle Security Systems to bring the power of these combined companies to the residents of Rochester, Buffalo, Albany, and the Hudson Valley region.”

To learn more about the partnership and available services and bundles, visit GoDoyle.com/Greenlight or greenlightnetworks.com/Doyle.

On-Trend Matte Black is Now Available & In Stock from NAPCO’s Locking Divisions, Alarm Lock & Marks USA

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NAPCO Security Technologies, Inc., is pleased to announce the availability of its top-selling locking and security hardware lines, from Alarm Lock & Marks USA now in US 19 Matte Black. In stock at several distributors, the popular architectural finish, debuted at several tradeshows, is now readily available for commercial locking requirements of all kinds in both mechanical and electronic models.

Choose from Top-Rated Trilogy and Wireless Trilogy Networx Access Locks in standalone, networked, mortise or narrow stile or exit trim;  or Marks multi-function interior and exterior locksets (standard or electrified) and  full range of panic exit bars, including Lock-Down model, all now available  in on-trend Matte Black (US 19) for today’s applications.  Bring out the best, for your best fashion-forward customers, introducing the new Black Tie Trilogy Series from Alarm Lock and Marks USA, now in stock – Ask for them at your local Alarm Lock or Marks USA distributor. For more contact NAPCO Security Technologies 1.800.645.9445, your local Alarm Lock or Marks Representative, or visit www.alarmlock.com or www.marksusa.com for models and specifications.Also see us at ALOA Kas Vegas, next month Booth 712.