Elite Interactive Solutions announced the company was recognized this month as runner-up for the 2024 Police Dispatch Quality Award (PDQ). The prestigious honor, which is organized by the Security Industry Alarm Coalition (SIAC), was presented during a ceremony at the recent Electronic Security Expo (ESX) held in Louisville.
Since 2005, the PDQ program promoted security companies and law enforcement agencies working together as partners, sharing information and communicating frequently to protect public safety and serve their communities. It identifies providers that exemplify cooperative best practices to reduce unnecessary dispatches that drain precious resources and give officers the most complete information when responding to security incidents.
Elite, which has now twice been named PDQ runner-up and won the award in 2020, is the first provider to have completely eliminated false alarms and false dispatches to law enforcement.
“There are many security systems and monitoring providers in the industry that talk about more effectively managing and stopping false alarms, and many do an admirable job, but many also fail to put teeth into that talk or stop at lip service only,” says Elite Founder and CEO Aria Kozak, who earlier this year was named to the Industry Hall of Fame. “Elite has developed the most proven and effective mitigation of false alarms and dispatches the industry has ever seen. Our revolutionary remote video guarding service reports zero false alarms to responding law enforcement, which is unheard of.”
During the 2023 evaluation period, Elite accomplished zero false alarms while also assisting police in achieving more than 1,000 arrests and detainments. In addition, the company registered nearly 73,000 crime interventions through the swift, expert actions of its command center agents, who are all former military or former law enforcement. With forensically designed systems on customer sites and using a custom calibrated technology stack that filters out most of the “noise,” Elite agents address any suspicious activity with a live voice-down in an average time of 7 seconds.
As for building police relationships, Elite may be the only provider that has an in-house Law Enforcement Advisory Board (LEAB) comprised of active and former LE command staff and executives. They are fully engaged in the daily activities of Elite’s subterranean, UL-Listed command center. The LEAB trains Elite agents, reviews and ensures calls for dispatch follow best protocols, and routinely communicates and meets with agencies around the country to facilitate optimal support and collaboration.
A 2023 letter of commendation from Peace Officers Association of Los Angeles County Board President Anthony Miranda states: “During the years of our association with Elite, we have witnessed the evolution of procedures and technology where your company went from significantly reducing to now virtually eliminating false alarm calls. The impact on reducing unnecessary police response to alarms, enhancing officer safety when response is merited and the prevention of losses at your protected premises is extraordinary.”
