Gene Miller, Cen-Signal, Passes Away

Gene Miller July 11, 1968 – August 5, 2023

In Honor and Remembrance

The following is a letter written and shared by the Cen-Signal family upon the death of their longtime colleague, Gene Miller.

It is with a heavy heart that we announce the passing of our esteemed colleague, Gene Miller, who left us on August 5, 2023. During his time with Cen-Signal, Gene made an indelible mark on both the company and the lives of those who had the privilege of knowing them.

Gene joined our team on August 4,1999, and quickly became an integral part of Cen-Signal. His dedication, passion, and expertise were evident in every project he undertook. He tackled challenges with a positive spirit and inspired those around him to strive for excellence. His willingness to go the extra mile and his warm, friendly nature made him not just a colleague, but a true friend to many.

Gene had a natural ability to connect with people on a personal level. Regardless if you met him for the first time during a trade show or if you had known him years. You couldn’t help being captivated by his warm personality, genuine kindness, or the unwavering dedication to the alarm industry. His passion for his work and loving kindness for people has left an enduring mark on all who had the privilege of crossing paths with him.

As we mourn the passing of Gene, we also want to acknowledge the invaluable contributions he made to our company and the alarm industry as a whole. We are committed to upholding the high standards he set and continuing his legacy by striving for excellence in everything we do.

Throughout his tenure, Gene demonstrated exceptional knowledge of the alarm industry and its continuing advancements. This knowledge contributed significantly to our projects and will leave a lasting impact on our team. His legacy will continue to inspire us as we move forward in his absence.

We extend our heartfelt condolences to Gene’s family during this difficult time. Gene was survived by his devoted wife, loving daughter, adoring parents, and other family members. Gene has now been reunited with their grandson, whom he cherished. As we mourn the loss of an outstanding colleague and friend, we also celebrate the impact he had on our lives, the alarm industry, and the legacy he leaves behind.

Cen-Signal is profoundly grateful for the time Gene spent with us, and we will carry his memory with us always.

Huronia donates security equipment and services to Elmvale Foundation

Huronia Alarm & Fire Security has made a $4,100 donation to the Elmvale Foundation, a non-profit research organization that provides environmental science education.

Elmvale, Ont., located about 25km north of Barrie, is famous for the purity of its groundwater.

Huronia has deep roots in Elmvale and the townships of Springwater and Tiny.

“This is a tight-knit community with families living here that go back generations. The residents are all keenly aware of the excellent work and environmental stewardship that The Elmvale Foundation has done to protect this unique natural water resource and the surrounding lands,” said Kevin Leonard, COO, Huronia, in a statement.

Huronia’s donation comprises security cameras, an alarm system and monitoring services for the farm property on which the Elmvale Groundwater Observatory is located.

The donated equipment and services “have taken a load off my mind. It’s also given my colleagues a safe and secure place to meet, plan our collective studies, and discuss our findings,” said Dr. William Shotyk, president and founder of the Elmvale Foundation.

Alarm.com launches “Gopher Info” AI assistant for tech

Alarm.com announced the launch of Gopher Info, an AI-powered assistant for technicians and service providers.

According to the company, the tool “leverages large language models to improve service provider efficiency and operations – from training and sales to installation and support.”

Gopher Info contextualizes, processes, and summarizes information from Alarm.com installation guides, product summaries, specification sheets, troubleshooting best practices and training materials.

Gopher Info is accessible through the Alarm.com Partner Portal and Alarm.com’s mobile app for service providers, MobileTech. It is currently in limited release and will be available more widely later in the summer.

“Innovation is in our DNA and we are always looking for ways to use new technology that enhances service provider efficiency,” said Jason DaCosta, senior vice-president of customer operations, Alarm.com, in a statement. “This is a significant advancement for the security industry and sets a higher standard for support usability.”

Service providers can use Gopher Info to answer questions such as:

• Can you explain to me how Smart Arming and Arming Schedules work?
• How do I install a Smart Gateway?
• Do I need a power module to install a VDB750 with mechanical chimes?
• How many Video Analytics rules can my customers create on their video doorbells?

CPI Security Partners With Lumos to Offer Fiber Internet in the Southeast

CPI Security announced a partnership with high-speed fiber internet provider Lumos to offer homeowners in the Southeast with Wi-Fi that will better support their customized smart home security systems.

Lumos is the leading all-fiber optic internet and total home Wi-Fi service provider in the Mid-Atlantic region, according to the announcement. Based in Charlotte, N.C., CPI Security is the largest privately held security and home automation company in the Southeast.

Video surveillance is becoming more integral to home security, with more than 70 percent of homeowners adding video devices to their home security systems, the announcement states. Integrating multiple video streams and Wi-Fi-enabled smart security devices increases the demands put on home Wi-Fi networks. Lumos’ fiber optic Internet connection allows families to use home security systems, while having an abundance of remaining bandwidth to work from home, stream movies, upload large files, play video games and more.

“Our goal is to give our customers the best possible experience, and that’s why we are partnering with the best Fiber Optic Internet provider,” CPI Security CEO and Founder Ken Gill said. “Lumos’ high-speed internet services, combined with our cellular technology, will help our security systems perform more efficiently, and we can introduce Lumos customers to the best in smart home security.”

Lumos is building an all-fiber optic infrastructure that delivers up to 385 times faster upload speeds and 30 times faster download speeds than a cable connection, the announcement states. Additionally, fiber is more resilient against disruptions from heat, bad weather and power outages.

“Homes with Lumos’ fiber service, particularly a gigabit connection, will have more than enough bandwidth to support CPI’s cameras, locks, and monitors, while also allowing residents to seamlessly work from home, stream online classes in high definition, take advantage of advancements in telemedicine and more,” states Lumos CEO Brian Stading.

PPVAR announces newly appointed Board of Director for the 2023-2024 term

PPVAR is happy to announce that Mark McCall of Immix is the new PPVAR President. Mr. McCall takes over the position from David Holl, Director of Public Safety for Lower Allen Township, PA who will now be on the board as immediate past-president.

Mr. McCall commented on his new role at PPVAR “I have long believed that PPVAR is in a unique position to bridge the gap between the security industry and Public Safety and push forward topics that were important to both. They certainly have proven that over the past few years, as evidenced, in part, by pushing for and working with TMA in the creation of the AVS-01 Standard. I am honored to be a part of PPVAR and look forward to working with our members to advance our mission.”

Kristy Johnson of ADT has been voted in as the new PPVAR Secretary. Ms. Johnson remarked, “The electronic security industry plays a vital role in protecting life and property. However, it is just one piece of a larger picture, heavily reliant on collaboration with law enforcement and public safety partners. When I joined the industry in 2012, I discovered a significant issue concerning false alarms leading to unnecessary police dispatches. This realization motivated me to work passionately on bridging the gaps within our industry and in my various roles throughout my time in the industry, I’ve remained dedicated to correct this discrepancy. My mission is to enhance the sector by focusing on solutions that make the best use of our combined resources and form true partnerships with public safety. My commitment to prioritized and verified alarm responses drives my enthusiasm to assume a more formal role within PPVAR (Priority Partners Verified Alarm Response) and actively contribute to these ongoing efforts.”

PPVAR ‘s Board of Directors is comprised of experts in Public Safety, Law Enforcement, Emergency Communications, the Electronic Security and Monitoring Industries, and consultants to these fields. We collaborate with all members involved in the alarm response process to maximize the effectiveness of all resources required to protect life and property.

The New DICE Opens ULC-Compliant Data Center for Canada

The New DICE UL data center at its headquarters is now ULC compliant for Canada, meaning any central station that has dealers in Canada and the United States can now be hosted in the DICE center and operate in both countries simultaneously.

Even central stations that are not using Matrix Interactive, or any other DICE product, can take advantage of the ULC compliance, the company announcement says.

DICE’S Bay City data center is already UL Compliant. Previously, UL did not have a hosting standard in the U.S. They based and built the UL 827A standard on DICE’s data center.

As Canadian companies began hosting at the DICE data centers, they began pushing to use the UL standard that was built in the U.S. However, ULC chose to develop their own standard.

“Even though they based the new standard on our data centers, we had to make a lot of changes, which took about two years,” says Cliff Dice, president, CEO, & founder of The New DICE, in the company announcement.

“We spent quite a bit of time and money, but what helped is the fact that our sister company, IPtelX, is a registered Canadian carrier and ISP provider,” he says. “In fact, we are not only an infrastructure and security company, but also the backbone for most of the smart home systems in Canada as well.”

How DICE Data Center Became ULC-Compliant

To develop the Canadian standard, ULC looked at every detail of the DICE data center, including how the building is built, how the fire suppression systems work, redundancy, backups, failovers, power and infrastructure networks, telecom, receiver management, software management, and the disaster plans and procedures that are in place.

“Now those central stations that do not want to make the investment of building their own data center, can now use the DICE data center,” says Dice in the company announcement.

Join NAPCO in Congratulating Dave Sheffey on His Well-Deserved Retirement

After 31+ years with Napco Security Technologies, as Western VP, and later, SRVP of Sales, for all the Napco RSMs across North America, Dave Sheffey will be retiring, having handed over the reigns and team to VP, Michael Venoit, earlier this year.  Dave has long been a key part of Napco Security Sales Management, an accomplished leader, industry icon and driver of Napco security sales and distribution channels.

Anyone who knows Dave, as most in the industry do, recognize the amiable, modest, super-intelligent guy who is comfortable speaking to virtually everyone, and always knows how to get things done and with whom. Never one to shrink away from a challenge, Dave is extremely knowledgeable and well-versed in all aspects of technology, applications, and product (as well as science, astronomy, and fine art, too).  Dave’s extensive security experience and industry knowledge have served him, his accounts, and NAPCO well. But two of Dave’s idiomatic phrases, sum up much of what may be his work philosophy, “I have a curiosity”, and on the flip- side, “Don’t poke a sleeping bear.” For those of us who know Dave, the neat part is, he seemingly always knows which to apply and when.

After decades of traveling across this great country and Canada, representing Napco, attending countless tradeshows and events, and visiting and supporting security professionals and distributors all along the way; for his well-deserved retirement, Dave is literally going to sail off (well, motor off) into the sunset of the Great Lakes on his boat, at least for a little while. Bon Voyage, Dave. You deserve the best- Enjoy retirement with your lovely wife, Beth and the cats. Stephen Spinelli, SVP, Sales, NAPCO Security Technologies, Inc, added, “On behalf of all of us at NAPCO, it’s been our pleasure to work with you.”

Axis Communications Opens New Experience Center in Cincinnati

Axis Communications is celebrating its newest Axis Experience Center (AEC), located in Cincinnati. The new facility marks the company’s 16th experience center in the Americas and the second AEC location in its Mid-Atlantic Business Area.

The new location demonstrates Axis’ continued commitment to providing local customers, partners and business leaders with on-the-ground resources and support to test advanced security technologies in a simulated environment, according to an announcement.

The 6,924-square-foot Cincinnati AEC is located on the 11th floor of the Scripps Center in the heart of Cincinnati’s riverfront business district. The facility features panoramic views of downtown and overlooks the Great American Ball Park and Paycor Stadium, home to the Cincinnati Reds and the Cincinnati Bengals.

Notable design elements of the space include a scoreboard video wall, security operations center (SOC), a 2N/Axis intercom wall and dedicated training room. Most importantly, the space will allow customers and partners to demo the latest solutions, including new use cases for analytics, multi-sensors, audio and Axis’ newest video surveillance advancements.

The company’s expanded presence in the region will allow it to provide greater support to an array of local clients across industries, including retail, sports, entertainment and government, the announcement states.

“Ohio is home to six major cities and offers a robust and diverse economy — so it’s no wonder many Axis customers, integrators, and partners, and we’re thrilled to be growing our presence in the Cincinnati area,” said Paul Winsker, business area director, Mid-Atlantic at Axis Communications. “With security technology advancing at a rapid rate, our expanded presence in the Queen City gives us the opportunity to meet more end users and provide them with the opportunity to test the latest Axis innovations. We look forward to working with new and existing partners to solve their business challenges and help them achieve their goals.”

Axis and local dignitaries and partners will celebrate the grand opening with a three-day event and a formal ribbon cutting on Aug. 3. Guests will be able to participate in a partner showcase with Axis ecosystem partners Genetec, Milestone, BriefCam, YourSix and Wasabi. Attendees will also have the opportunity to explore the Mid-Atlantic Axis Experience Vehicle (AEV), a mobile technology center, which will be parked across the street at the National Underground Railroad Freedom Center.

TMA Louis T. Fiore Electronic Communications Scholarship Now Open for 2023-2024 Student Application

The Monitoring Association (TMA) is pleased to announce that the application period for the inaugural Louis T. Fiore Electronic Communications Scholarship is now open. The Scholarship is open to anyone studying an electronics curriculum, specifically electronic communications, or software development related to electronic communications, regardless of financial need. Students seeking such a degree in electrical engineering or an associate degree in electronics at any nationally accredited educational institution may apply. Established in 2022, the scholarship honors Mr. Fiore’s enduring contribution to the alarm industry and the Alarm Industry Communications Committee (AICC) and is intended to promote careers in electronic communications. The application deadline is Sept. 15th.

“We are honored and thrilled to recognize Lou’s immeasurable contributions to the monitoring industry with the presentation of this Scholarship,” stated TMA President Morgan Hertel. “Our goal is to present this Scholarship to a student who embodies Lou’s own passion for electronic communications and drive for professional excellence.”

The winner will be selected by a panel of TMA leaders and members, including its namesake, Lou Fiore. The announcement and presentation of the Scholarship will be made at TMA’s 2023 Annual Meeting in Maui, HI in early November.

For more information on this scholarship and application, go to http://tma.us/louis-t-fiore-electronic-communications-scholarship/

 

Alarm.com Announces Innovations to Visual Verification

Alarm.com announces new solutions that will empower monitoring station operators to make more informed decisions and expedite emergency response while supporting service providers with industry-leading solutions. For more than 20 years, Alarm.com’s technology has protected homes and businesses from intruders, vandalism, theft, and unexpected activity. Over the last year, Alarm.com has built a robust portfolio of Visual Verification features that enable a central station operator to more rapidly and thoroughly assess the emergency situation and expedite the appropriate response.

With the evolution of Alarm.com’s Visual Verification interface, operators will now have contextual indicators, live video feeds, and Video Analytics tools to help identify if there is a person or a perceived threat at a given location. By leveraging multiple data sources to understand the activity surrounding an alarm event, Alarm.com distills the information for the operator in the form of a Person On-Site Likelihood Indicator so that the operator may relay this critical information to first responders dispatched to the location.

“The Person On-Site Likelihood Indicator is the latest addition to Ambient Insights for Alarm Response, built to recognize activity around a property and deliver contextual information to monitoring stations in the event of an alarm. Leveraging the robust data set from our systems and making it easily digestible for the operator improves the experience and response for all involved during those critical moments,” said Adam Brandfass, Director of Product Management, Partner Tools and Operations at Alarm.com.

Alarm.com will continue to build on its Visual Verification interface with new indicators and proactive response options coming later this year. One of the enhancements, Unexpected Event Indicators, uses system data in and around the property to flag if events occurring during the alarm match normal behavior.

“Alarm.com continues to push the security industry forward by incorporating both response and deterrence options. The ability to seamlessly add video to the alarm process deters crime, reduces false alarms, and helps us catch more offenders,” said Trey Alter, President and CEO of Dynamark Monitoring.

The collective offerings enhance Alarm.com’s integrated security platform and complement ongoing initiatives by security industry committees to speed and streamline alarm response, including The Monitoring Association’s Alarm Validation Standard (AVS-01).

Alarm.com-powered systems are professionally installed and monitored and are also available in select international markets. For more information on the broader Alarm.com ecosystem of products and services, visit https://alarm.com.