TMA Member – WeSuite – Seeks Your Feedback

New TMA member, WeSuite, has set up a survey for other members to provide insights into a variety of topics relating to business software needs and how your organization goes about finding solutions. Ten lucky respondents will have a chance to receive a $100 Amazon gift e-cards.

Take the survey.

Florida on Our Mind

As hurricane Dorian makes it’s way toward the east coast of Florida, please know that you and your loved ones are close in thought at this time.

Here are some Quicklinks to resources that may be of assistance to you in preparing for the storm:

Protecting your pets:

Please be safe.

TMA Member Volunteer Opportunities Posted

Whether you are a new member who’s just getting to know TMA or a long-standing member who’s been engaged along the way – you’ll find the newest webpage on TMA’s website to be of interest! A new webpage, linked through the “Members” tab in the top navigation, provides a listing of volunteer opportunities for members.

Visit often to review the various TMA initiatives that are in need of subject matter expertise, industry knowledge, or a little creativity. Opportunities vary in terms of requirements and time commitment. So, no matter what your level of experience, knowledge, skill set, or availability – there is an opportunity for you to give back and contribute to the advancement of your industry…all-the-while investing in your own career and your company’s business success.

Take a first look at current volunteer opportunities.

Charity Identified to Honor Mahler

For those who wish to make a donation in honor of TMA Past President Mel Mahler, the family has asked for contributions in his memory to:

Vanderbilt Ingram Cancer Center
Vanderbilt Gift and Donor Services
3322 West End Ave., Suite 900
Nashville, TN 37203

2019 Fall Ops Survey Open

It’s time to collect topics for this year’s Fall Ops 2019 and TMA wants to hear from you! Please identify challenges that you would like to bring to this unique forum geared toward the professional monitoring center environment.

As has become tradition, we are also gathering your feedback for the Roundtable discussions. Because there are so many potential topics, we need your help to prioritize which topics are important to you.  This is a great opportunity to bring forth any issues to receive valuable feedback from your colleagues. Want to lead a discussion or share a case-study? Let us know!

Based on last year’s experience, we expect another valuable exchange when each Roundtable shares their findings with the entire group.

“Come with a problem, leave with a solution!”

Our tour this year is at STANLEY Security’s ProtectionNet™ Customer Services Center in Plymouth, MN (just outside Minneapolis), where they effectively monitor all types of security systems from homeowners to Fortune 500 companies.

Please take a few moments to rank your topics in order of importance to you and your business!

Survey deadline: 12:00 Noon on Wednesday, July 31st.

TMA Membership Drives Kick Off July 1!

It’s that time of year. We’ve got membership on our minds! Beginning Monday, July 1 – TMA kicks off two of its annual membership drives. Whether you’re a prospective member or current member – we have news for you! Prospective members – take advantage of our Half-Year All-In Membership Drive to save 50% off of your 2019 dues…plus take 10% off of 2020 dues if you join for 18 months now! Current members – check out out 2019-2020 Member-Get-a-Member drive…Who’s Your One?  Every member who recruits a new member receives an instant reward and gets a chance to win the grand prize!

Get all of the details:

  1. Half-Year All-In Membership Drive
  2. Who’s Your One? Member-Get-A-Member Drive

Got questions?

Email – We’re here to help!

Support 911 Professionals in Getting the Recognition They Deserve

The federal government currently classifies 9-1-1 operator positions as administrative/clerical in nature, in the same group for secretaries, office clerks, and taxicab dispatchers, which is inaccurate and a disservice to the lifesaving work and dedication of these professionals.  In partnership with APCO International, TMA is seeking your support for the bipartisan, bicameral , a simple zero-cost bill that would fix the federal classification by appropriately grouping Public Safety Telecommunicators with other “Protective” occupations.

Many of you work closely with 9-1-1 operators across the United States. You, more than most, understand the nature of the specialized training that is required and the depth of commitment to helping those in need. TMA asks you to take a few minutes to lend your support to this legislation aimed at raising the profile of your colleagues. It’s good governance, and it’s a much-deserved recognition for the 100,000 Public Safety Telecommunicators in our country.

Public Safety Telecommunicators should be categorized as Protective Service Occupations, which includes a broad range of “protective” occupations: lifeguards, gambling surveillance officers, fish and game wardens, parking enforcement workers, firefighters, and playground monitors, among others. Reclassification is common sense, and about getting Public Safety Telecommunicators the recognition they deserve for the work they do every day to protect and save the lives of the public and first responders.

Please support the 9-1-1 SAVES Act by sending a letter of support to those representatives who support the Act or a letter to request support.

The links below take you to a dynamic form on APCO’s website. You need simply provide your contact information and the appropriate letter is sent automatically to your representatives and senators. The process takes just minutes to complete.

Thank you for your time and support!

Ask Alexa for the NEW Monitoring Association Update!

Ask Alexa each Wednesday for your weekly Monitoring Association Update!

The Monitoring Association (TMA) strives to provide you with its latest news and information through a variety of communications channels. We’re excited to launch a new weekly news brief that you can access quickly and easily each and every Wednesday!

If you have an Amazon Echo, you can access your “Monitoring Association Update” by:

  1. Enabling the Monitoring Association skill.
  2. Saying “Alexa, open (or start) the “Monitoring Association Update” on your smart speaker or on your Alexa app on your smart phone.

Look for a version for Google’s Home to be released later this year!


Contact TMA Director of Marketing & Communications Leigh A. McGuire at or 703.660.4916 or TMA Executive Director Celia Besore at or 703.660.4913


Finalists for 2019 TMA/SSI Monitoring Technology “Marvel” Award Announced

The Monitoring Association and Security Sales & Integration announced the finalists for “the Marvel” — the inaugural TMA/SSI Monitoring Technology “Marvel” Award. They are:

  • CPI Security
  • Securens Systems Pvt. Ltd.

This award honors innovations in monitoring center technology. It is co-sponsored by TMA and Security Sales & Integration (SSI) and coordinated by the TMA Technology Committee.

The purpose of the Marvel is to provide recognition for monitoring centers creating and/or using cutting-edge technology and to raise awareness of these new technologies.

The Marvel will be presented to one overall winner for the “best adoption of new technology to advance your business.” Submission categories included:

  • Best implementation of video verification
  • Best implementation of PERS monitoring
  • Best technology to build efficiency in monitoring
  • Best cybersecurity
  • Best new business model
  • Best migration to the cloud

The winner of the Marvel will be announced on June 3, 2019 in Indianapolis (as part of the 2019 Electronic Security Expo) and will be featured in the August 2019 Monitoring Issue of SSI. Runners-up will also receive coverage in the issue.

2019 TMA Excellence Awards Finalists Announced

The Monitoring Association (TMA) is pleased to announce the twelve finalists for the 2019 TMA Excellence Awards. Listed in alphabetical order by company within each category, they are:

2019 TMA Monitoring Center of the Year

  1. CPI
  2. Guardian
  3. Lydia (COPS)

2019 TMA Manager of the Year

  1. Tracy Ehrsam, Habitec Security
  2. Patricia Morse, Richmond Alarm Company
  3. Sarah Murphy, Sonitrol

2019 TMA Operator of the Year

  1. Ciera Cannon, Universal Atlantic Systems
  2. Jane Starkey, Habitec Security
  3. Charles White, Affiliated

2019 TMA Support Person of the Year

  1. Adam Crowe, Alarm Systems
  2. Ben Perry, Universal Atlantic Systems
  3. Robert Rodriguez, Affiliated

“Each year, we take tremendous pride in recognizing Monitoring Centers who demonstrate their commitment to excellence, as well as those working in key support roles within the monitoring industry whose dedication, skills, and abilities set them apart from their peers,” said Leigh A. McGuire, director of Marketing and Communications, TMA. “Our finalists this year represent the best–in-class within the monitoring industry today and we extend our sincere congratulations to each company and professional.”

The TMA Monitoring Center Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

The TMA Monitoring Center Excellence Awards are co-sponsored by SDM Magazine, which will publish a feature story on the winners later this summer. Entries are judged by a blue-ribbon volunteer judging panel appointed by TMA. The four winners will be announced at the Opening Reception of the 2019 Electronic Security Expo (ESX) on Monday, June 3, 2019.