The Monitoring Association Welcomes its 50th FirstNet® Certificant

The Monitoring Association (TMA) is pleased to announce the addition its 50th FirstNet certificate, systems integrator Convergint Technologies, LLC. (Renton, WA). FirstNet is the nationwide public-safety wireless broadband network platform, built and deployed through a first‐of‐its‐kind public‐private partnership between the First Responder Network Authority (FirstNet Authority) and AT&T. The FirstNet Authority is an independent authority of the U.S. Department of Commerce. In April 2019, under an agreement with AT&T, TMA began issuing a Certificate of Verification to qualified alarm companies for the use of FirstNet services for alarm transport communications.

For companies to obtain a who meet accepted alarm industry standards that result in the transmission of public safety related alarms from systems designed primarily to protect life and/or property (e.g. robbery, burglary, unlawful intrusion, fire, emergency medical) to a Central Station Monitoring Facility that confirms and verifies the authenticity of the alarm and notifies a Public Safety Answering Point (PSAP) for relay to a public safety agency for the purpose of initiating an emergency response.

Public‐safety related alarms are critical to alerting first responders of emergencies requiring their urgent response.

As we mentioned above, for an alarm services company to apply to use FirstNet services for alarm transport communications as an extended primary user in support of public safety, it must first verify compliance through receipt of a TMA Certificate of Verification.

The alarm services company can then seek approval for eligibility to use FirstNet services by presenting the TMA Certificate of Verification to AT&T along with their contract(s) and/or service order(s), or to another alarm services company who will be providing FirstNet services from AT&T.

The TMA Certificate of Verification must be renewed every 12 months from when the initial TMA Certificate is issued.

For more information, please contact Tara Compher at 703‐660‐4913 or

ADT Announces Executive Leadership Changes

ADT today announced several changes to its leadership.

Jim Boyce, President, Chief Business Development Officer, has announced his decision to retire effective May 31, 2021. The company is grateful for Jim’s leadership, wisdom, and dedication, and for his many contributions as CEO of Defenders and its successful integration into ADT. Boyce will continue to advise the company’s President and CEO Jim DeVries on a consultative basis.

With Boyce’s retirement, Jeff Likosar has been named Chief Financial Officer and President, Corporate Development, and will assume responsibility for corporate strategy, business development, partnerships, and communications, in addition to his current responsibilities as CFO. Supporting Likosar will be company veteran Ken Porpora, who has been promoted to Executive Vice President, Finance.

Keith Holmes will join ADT later this month as Executive Vice President and Chief Revenue Officer, reporting directly to DeVries. Holmes comes to ADT from Cox Communications, Inc., where he served most recently as Executive Vice President, Head of Cox Business. At ADT, Holmes will lead go-to-market activities and teams, including marketing, sales execution, offer development, and pricing – all key drivers of the company’s long-term revenue growth.

Don Young, who was serving as the company’s Chief Information Officer and Executive Vice President, Field Operations, has been named Executive Vice President and Chief Operating Officer. In this role, he will now also oversee all aspects of service delivery to customers.

Jill Greer joined ADT in April 2021 as Senior Vice President – Finance, Investor Relations and Communications, reporting to Jeff Likosar. Greer comes to ADT after a long career with Delta Air Lines, where she served as Vice President – Investor Relations.

“I want to congratulate Jim Boyce on a well-deserved retirement and thank him for being a trusted friend and partner for many years,” said ADT’s President and CEO Jim DeVries. “With Jim’s upcoming departure and our renewed focus on growth, we’ve realigned and enhanced our team, ensuring we’re building a strong leadership group that will serve ADT well into the future.”

Continental Access Introduces E-Access Readers

Continental Access, a division of NAPCO Security Technologies is pleased to introduce their all-new E-Access Readers for Continental’s E-Access Embedded Access Control line.  E-Access readers feature ultra-fast transaction times, under a second, Wiegand & OSDP support, easy automated credential issuance and no-touch Bluetooth mobile credentials. Several models are available for standard and mullion applications, and also with digital keypad.

E-Access is Continental’s self-contained embedded solution, requiring no software to load, it’s quick & easy to deploy, ready out of the box, scalable from a couple doors to 256 doors, combining 1-Door, 2-Door and 4-Door controller models (expandable to 8 doors), and these new Readers. It offers hybrid access control in a cloud-based system, with the advantages of an on-premise access. Also featured are secure cloud-based remote management via any popular browser, i.e., Chrome, Safari and IE; as well as mobile App management on choice of smart devices.

For more information on Continental Access E-Access Readers download the new spec sheet at,

TMA Members Named on SSN’s 40 Under 40

Congratulations to TMA members named by SSN as a Top 40 Under 40.

System Integrators, Security Dealers, and Monitoring Pros:

  • Leif Boren, senior manager, dealer services, AvantGuard Monitoring
  • Daniel Clark, senior account manager, Rapid Response Monitoring
  • Jack Doyle, director of business development, Doyle Security
  • Tiffany Galarza, director of telecommunications, ADT
  • Jennifer Hall, director, service dispatch, Securitas Electronic Security
  • Jessica Lambert, director, monitoring operations, General Monitoring Services
  • Zack Morris, director – Commercial Careers Programs, ADT Commercial
  • Kathryn Schultz, marketing & sales coordinator, United Central Control
  • Eric Scrivana, operations project manager, COPS Monitoring

Security Consultants

  • Ryan Williams, Office Manager, The CMOOR Group

Read the full article online.


New! Introducing Napco Marketing Tools Portal to Help Dealers Build Business

NAPCO Security Technologies, Inc. is pleased to introduce a New Marketing Tools Portal for Dealers/Integrators, enabling them to market security services, upgrades and new systems more easily. The Portal offers Free customizable mailers/statement stuffers security pros can download and printout or request FREE physical copies; customizable ready-made HTML emails & a library of high-res or web-ready downloadable photos (by division and product brand).

A large selection of Free customizable marketing tools, by targeted vertical market and /or product type, are available all in one place – to make it easy to reach out to your customers or takeover prospects. For example, to explain the importance of upgrading their alarm system to StarLink® Cellular, -Connect or -Fire vs old sunsetting radios or retiring POTS lines. Marketing mailers / statement stuffers are available for a variety of accounts and applications, just add your logo and contact information. Matching Free HTML emails are there too, you won’t even need a stamp to reach out. There are also customizable pieces to help sell or market connected service security systems, i.e., iSecure® & Gemini®.  Plus, a full Photo Library of images you can use for your own website, social media or communications for Napco and StarLink products, and those of all its divisions, Continental Access, Alarm Lock & Marks.

For more go to Napco Marketing Tools or ; or reach out to NAPCO Customer Service for professionally printed copies at 1-800-645-9445.

Unveiling a New Look & Dealer Program, Continental Access: Every Solution. One Brand™

The Continental Access Division of NAPCO Security Technologies is pleased to introduce its new logo, branding and dealer program. The new, modern look encapsulates the wide variety of solutions that Continental Access offers, including enterprise, mobile, cellular, cloud, wireless locks and embedded solutions, plus the debut of an all-new program for dealers/integrators.

Stephen Spinelli, SVP, Sales of NAPCO said, “Today’s Continental Access offers much more than the enterprise platform and conventional hardware folks know. The Division’s new brand look and tag line “Every Solution. One Brand™”, underscore its full breadth of line, and flexibility, applicable for literally every size requirement and budget. We think Continental has a lot to offer dynamic integrators in the security space, and that’s part of why we’re introducing an all-new Continental Dealer Program, too.”

New to the Continental solutions line-up, designed for new and retrofit system add-on, are E-Access® Embedded Solutions & Bluetooth Readers, Air Access® cellular-based access control; and both new CA4K Access Manager App mobile control and Hosted Management, for its flagship CA4K Enterprise Security & Access Control Management Platform, scalable from one to thousands of doors, integrating conventional or POE controllers, &/or wireless PIN/Prox access locking.

For more information on all Continental Access offerings, advantages, online modular training & new dealer program, please contact your regional Continental Sales Manager, CI Headquarters 1.800.645.9445, or visit us online at

Congratulations to TMA Members Celebrating Anniversaries

Join with TMA staff in congratulating the following TMA members for their long-time service:
1. Tracy Ehrsam is marking her 33rd anniversary at Habitec Security, Inc.
2. Joyce LaFond is marking her 25th anniversary at American Alarm & Communications, Inc.
3. Jennifer Badalich is marking her 7th anniversary at Quick Response Marketing

Vivint Home Security and Universal Atlantic Systems Take Top Excellence Awards

The Monitoring Association (TMA) presented its 2021 Excellence Awards virtually, April 15th. TMA’s Monitoring Center Excellence Awards recognize monitoring centers and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The 2021 Excellence Award Winners are:

2021 Monitoring Center of the Year – Enterprise Level – Vivint Smart Home

2021 Monitoring Center of the Year – Small-to-Medium Business Level – Universal Atlantic Systems (UAS)

2021 Manager of the Year – Jonathan Rainbow, Rapid Response Monitoring Services, Inc.

2021 Operator of the Year – Diandra Dean, Affiliated Monitoring, Inc.

2021 Support Person of the Year(Tied) Michelle Quattrini, Rapid Response Monitoring Services, Inc. and Deepak Bysani, Affiliated Monitoring, Inc.

The purpose of this awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

NEW in 2021, TMA introduced a newly restructured Monitoring Center of the Year category for application, which segments entrants based on the size of their business. The new Enterprise Level category welcomed applicants with more than 40,000 subscribers, while the Small-to-Medium Business (SMB) Level category was established for those with 40,000 or less subscribers.

TMA’s Monitoring Center Excellence Awards are co-sponsored by SDM Magazine, which will publish a feature story on the winners in its August issue. Entries are judged by a blue-ribbon volunteer judging panel appointed by TMA.

Portsmouth, VA ECC – 84th ASAP-to-PSAP

The Portsmouth VA Emergency Communications Center is the 84th ECC in the United States and 15th ECC in the state of Virginia to implement the Automated Secure Alarm Protocol (ASAP). Portsmouth went live with Rapid Response, Vector Security and Richmond Alarm at 8:30am EDT on Tuesday, April 13th followed by Guardian Protection, CPI, Protection one, Brinks, AT&T Digital Life, Vivint, National Monitoring Center, Securitas, Tyco (Johnson Controls), Security Central, ADT, and Affiliated Monitoring.

Learn more about the benefits of TMA’s ASAP-to-PSAP service.

ADT wins 2021 TMA/SSI Monitoring Technology “Marvel” Award

The Monitoring Association (TMA) and Security Sales & Integration (SSI) Magazine Editor-in-Chief and Associate Publisher Scott Goldfine had the honor of presenting the 2021 TMA/SSI Monitoring Technology “Marvel” Award to Florida-based ADT, LLC virtually this afternoon for its SoSecure app. Leah Page, Vice President, Mobile Security & Strategic Projects, ADT, accepted the award on behalf of winning company.

This award honors innovations in monitoring center technology. It is co-sponsored by TMA and Security Sales & Integration (SSI) and coordinated by the TMA Technology Committee. The purpose of the Marvel Award is to provide recognition for monitoring centers creating and/or using cutting-edge technology and to raise awareness of these new technologies.

SoSecure by ADT is an iOS and Android safety app. It gives customers access to ADT’s 24/7 professional monitoring and emergency response with a simple swipe, tap, or voice command on their mobile phone. GPS location, personally identifiable details, and any available contextual data is shared with emergency responders unless the user indicates (with authentication) that the request was an accident. With an estimated 240 million calls made to 911 in the U.S. annually, often with limited location data according to NENA, this can potentially be lifesaving.

ADT also notifies family and friends in case of an emergency, providing added reassurance. SoSecure’s core safety features, including sending an SOS alert by sliding a button or via SMS chat, are free for everyone.

Learn more about the innovative technologies that ADT and this year’s awards finalists, Acadian Monitoring Services and General Monitoring Services, Inc., have engineered in the August 2021 issue of SSI Magazine.