NMC Team Member – 500th Graduate of AVS-01 Monitoring Center Operator Training

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Enter TMA's 2026 Awards with a deadline of April 3, 2026.NMC’s Josh Olsen is the 500th professional to graduate from TMA’s Monitoring Center Operator AVS-01 Online Training! The training, which launched in July of this year, is an interactive three-module course. Developed primarily for monitoring center operators and delivered online, the dynamic course provides a comprehensive introduction to the AVS-01 Standard; illustrates the Standard’s measurable alarm level classifications; demonstrates the call handling process; and explains the importance of public safety and law enforcement engagement.

Olsen shared NMC has successfully implemented the AVS-01 standard and expressed his appreciation for the course’s design and methodology, commenting, “I believe I learned something new and useful as we move forward with streamlining and perfecting the way we communicate and respond to those in need.â€

Congratulations, Josh!

For more information about the AVS-01 training course and to enroll, please visit TMATraining.net.

Important Industry Update – New Threat of Verified Response

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We are seeing a sudden uptick in public safety agencies considering or implementing verified response policies. Seattle, Washington recently implemented this policy with virtually no warning to its citizens or our industry. We know that other cities have also been considering these policies which are detrimental to our ability to protect and service our customers.

The Security Industry Alarm Coalition (SIAC) is working directly with local and state alarm associations to combat these efforts providing expertise and background information that has convinced hundreds of agencies to avoid verified response in favor of the model alarm ordinance that reduces false alarms and continues police response to alarms.

SIAC also continues to work directly with the International Association of Chiefs of Police and the National Sheriff’s Association to promote the model alarm ordinance and best practices in alarm management.

The cost of fighting verified response on a local level can cost thousands of dollars in legal fees, lobbying costs and time investment. SIAC’s dual role of promoting the model alarm ordinance and helping communities oppose verified response is more important than ever.

SIAC needs your financial support to continue this vital mission.

Donate to SIAC:

  • By paypal: https://www.paypal.com/donate
  • By check: Go to https://siacinc.org/donate/ for more details on donating by check

The IACP Ratifies Resolution for ANSI/TMA-AVS-01 2023 Alarm Validation Scoring Standard

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The executive committee of The International Association of Chiefs of Police (IACP), the world’s largest and most influential professional association for police leaders, ratified a resolution encouraging PSAP/ECC operations by law enforcement agencies to use The Monitoring Association’s (TMA) ANSI/TMA-AVS-01 2023 Alarm Validation Scoring Standard. The resolution was prepared and submitted to the IACP’s Private Sector Liaison Sector by Security Industry Alarm Coalition (SIAC) and Partnership for Priority Verified Alarm Response (PPVAR). The resolution was ratified in late October at the IACP’s Annual Meeting in Boston.

As written in the final, approved resolution, “WHEREAS, IACP recognizes the need to focus on the credibility of alarms received by law enforcement/first responder call centers from alarm companies and private entities through the establishment of defined threat levels as contained in AVS-01, will allow for agencies to deploy limited resources efficiently and communicate situational information to responding officers for greater officer/community safety…”

“The AVS-01 standard introduces ground-breaking methodology developed to assist public safety departments with their alarm response policies and to increase law enforcement safety,” states TMA Standards Committee Chair Morgan Hertel. It provides a standardized method for calculating an alarm score, or classification level, that results in a repeatable metric that estimates the validity or potential threat level of a burglar alarm activation using historical and real-time data. The alarm scoring assists law enforcement with resource allocation and Call for Service prioritization.

Stan Martin, executive director, SIAC, commented, “I am thrilled that SIAC successfully facilitated the approval of this resolution. This accomplishment highlights the strong trust and respect we have cultivated with the IACP leadership throughout the years.”

Learn more about the AVS-01 standard online at https://tma.us/standards/tma-avs-01-alarm-validation-standard/.
Read the full text of the resolution HERE.

ESA – TMA 10/18/24 AVS-01 Webinar Available to Stream

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On Oct. 18th, ESA hosted “Selling and Installing for Escalated Response – The Benefits of Selling AVS-01.” TMA-AVS-01 (Alarm Validation Scoring Standard), a new TMA Standard, the defines how monitoring centers and 911 ECCs will communicate the alarm level of burglary signals during the dispatch process with the goal to increase the safety of first responders and drive escalated response to the highest priority alarms. This webinar explored the current state of this impactful standard and what the future holds for sales and installation companies.

SPEAKERS:

  • Jeremy Bates, Bates Security
  • Steve Butkovich, TMA President, CPI Security
  • Chris Denniston, Rapid Response Monitoring
  • Morgan Hertel, Rapid Response Monitoring
  • David Holl, Lower Allen Township (PA)

Stream the 10/18/24 presentation here: https://www.youtube.com/watch?v=qP9a9NEC20s&t=4s

 

CPI Security Commits $1M to Support Hurricane Helene Relief Initiatives

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CPI Security has pledged over $1 million to assist those in need as Hurricane Helene’s devastation continues to affect communities in Western North Carolina.

Headquartered in Charlotte, N.C., CPI Security is sending crews of its own employees weekly, focused on helping its customers and employees in need. The crews are equipped with generators, Starlink satellite internet service, chainsaws and other much needed supplies.

CPI has already sent over 75 employees who have volunteered over 1,000 hours, according to an announcement.

“The devastation caused by Hurricane Helene is like none I’ve ever seen before,” Ken Gill, CEO and founder of CPI Security, said. “Many of our employees, customers, and neighbors are trying to rebuild from this storm, and we’re committed to standing alongside them.”

In addition to CPI’s direct engagement with its affected employees and customers, CPI Security has donated to organizations like Samaritan’s Purse, the American Red Cross, High Country Charitable Foundation, and the Community Foundation of Western North Carolina.

“There are many lives, homes, and businesses that will need to be rebuilt,” Gill said. “This effort will be ongoing for quite some time. Please continue to pray for those affected and give of your talents.”

SDM Magazine, October 24, 2024

Donate to Support Helene Victims in NC

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TMA Board of Director Caroline Brown, a North Carolina resident, shared information on two charities assisting communities in North Carolina that have been impacted.

Please consider making a donation.

https://givingtuesday.mightycause.com/event/Supportbannerelk

https://www.samaritanspurse.org/article/pray-for-those-in-helenes-path/?utm_source=Ggl&utm_medium=cpc&utm_campaign=m_YGND-B24V&utm_content=HurricaneHelene&gad_source=1&gclid=Cj0KCQjwpP63BhDYARIsAOQkATb6wV68kcjmmT72m30gWkBJJ2er3cYDTbOappPIXtK0cVuaPHUW6poaAsQWEALw_wcB

Reminder – new TN 729 area code

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The Tennessee Public Utility Commission issued a news release about the new 729 area code that will overlay the existing 423 area code in eastern Tennessee earlier this year. Please be aware of the key dates for the overlay implementation:

  • August 5, 2024: Permissive 7- or 10-digit dialing began for customers with the 423 area code
  • February 5, 2025: Mandatory 10-digit dialing begins for customers with the 423 area code
  • March 5, 2025: The new 729 area code becomes effective, and mandatory 10-digit dialing is required in the new 729 area code too.

October is Cybersecurity Month – Stay Safe Out There

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Since 2004, the President of the United States and Congress have declared October to be Cybersecurity Awareness Month, time dedicated for the public and private sectors to work together to raise awareness about the importance of cybersecurity.

Over the years it has grown into a collaborative effort between government and industry to enhance cybersecurity awareness, encourage actions by the public to reduce online risk, and generate discussion on cyber threats on a national and global scale. October 2024 marks the 21st Cybersecurity Awareness Month.

Find free resources to support Cybersecurity Awareness Month activities on CISA’s website.

Download CISA’s Resources & Cybersecurity Awareness Month 2024 Toolkit

 

Register to attend:

Emerging Technologies in Cybersecurity
A TMA VPR hosted by OneTel Security

Thursday, October 24, 2024 at 1:00 PM

The WASH Foundation Identified as TMA Annual Meeting Beneficiary

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Each year, TMA hosts a fundraiser to benefit a local charitable organization in conjunction with the TMA Annual Meeting. This year’s beneficiary is The WASH Foundation, an organization what aims to improve the quality of life of vulnerable populations through increased access to safe water, sanitation, and hygiene (WASH). To accomplish its mission, The WASH Foundation works with partners to strengthen policies, governance, systems, infrastructure, financing, and health-seeking behaviors while empowering women and underserved communities. To date, we have helped serve over 15 million people in need globally.

Enter TMA's 2026 Awards with a deadline of April 3, 2026.

To learn more about the work of The WASH Foundation, visit https://thewashfoundation.org/

To donate, scan this QR code, or visit the website. Important! If you donate on the website or use the QR code, select the amount that you would like to donate and complete your information. In the “Leave a Comment†section, add: TMA

Enter TMA's 2026 Awards with a deadline of April 3, 2026.

All who donate are entered into a raffle for prizes! A drawing will be done on Wed., October 7th in the afternoon. You do not need to be present to win.

TMA Dispatch, Fall Issue, Is Now Available

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The fall issue of the TMA Dispatch is now available! Login to the TMA member portal to read.

Enter TMA's 2026 Awards with a deadline of April 3, 2026.Our Cover Story…With the increasing demand for advanced and scalable video monitoring solutions, the debate between Edge AI and Cloud AI has gained significant attention. Traditionally, edge devices focused on on-premises storage and video management. Members of TMA’s Technology Committee came together and drew upon their collective expertise to construct this issue’s cover story, the first of a three-part series, to help TMA members navigate the complexities of these technologies and make informed decisions when it comes to AI technology and its application.

In our Guest Column…Stephen Devine, Chief Technology Officer, APCO International, explores the decade-long discussion on the topic of NG9-1-1. In this column, he writes about the key benefits and make the case for the “comprehensively interoperable and an end-to-end solution.â€

In Technology…Cyber-attacks – you hear about them…you read about them nearly every day. Is your company of the many that remain unprepared? TMA Technology Co-Chair Matt Narowski takes on this HOT topic. Don’t make the mistake of thinking it can’t be you.

In Research…The sale of smart smoke/CO detectors is booming! According to Parks Associates, 9-10% of U.S, Internet households own a smart smoke/CO detector and more than half of smoke/CO detector owners pay for a service. Parks Associates VP Jennifer Kent explores the latest trend.

In the GSOC Column…It’s important to put your best foot forward when hiring and onboarding a new team member. Training is critical. GSOC TMA GSOC Council Co-Chair Randy Rickert shares what every GSOC training program should have.

Read these and more in the latest issue the TMA Dispatch now!