Shannon Handy Promoted to Site Manager of COPS Monitoring’s New Jersey Operations

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COPS Monitoring announced today the promotion of Shannon Handy to Site Manager of New Jersey Operations, recognizing her ten years of service, leadership growth, and continued commitment to operational excellence.

Handy has spent her entire career at COPS Monitoring in the New Jersey monitoring center. She has progressed through multiple roles, including Dispatcher, Shift Supervisor, Shift Manager, Hiring Agent, and, most recently, Assistant Site Manager. Her advancement reflects a deep understanding of operations, a strong alignment with company culture, and a consistent willingness to take on greater responsibility.

In her new role, Handy is responsible for the growth and success of the New Jersey Operations Department. Her areas of focus include staffing, quality performance across response and customer service, and identifying and developing future leaders within the organization. She reports directly to the Vice President of Operations and oversees two Assistant Site Managers, an additional ten members of the New Jersey management team, and dozens of dispatchers. She will also lead initiatives focused on continuous improvement, operational efficiency, and overall output while maintaining the high service levels COPS is known for.

“Shannon has consistently demonstrated a tenacious approach to her work and a clear understanding of what excellence looks like in a professional monitoring environment,” said Jim McMullen, President and Chief Operating Officer. “She has grown into a strong operational leader, is highly respected across the organization, and has earned the trust of both her peers and the leadership team.”

Handy’s leadership approach aligns closely with COPS Monitoring’s expectations as the company continues to pursue disciplined growth and ongoing performance improvement.

“I’ve grown my entire career here in New Jersey, and I take a lot of pride in the people and the work that happens every day in this operation,” said Handy. “My focus in this role is supporting our teams, maintaining the quality our customers expect, and helping to develop future leaders who care just as much about doing things right.”

In conjunction with this announcement, Anthony Tabbita, an 18-year COPS veteran, has been appointed to the role of Assistant Site Manager in the New Jersey operation.

Osceola County, FL, Launches ASAP Service

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Osceola County, located within the Orlando metropolitan area, announced that it is now live with Automated Secure Alarm Protocol (ASAP) Service, a technology that automates alarm notifications and significantly reduces the burden on 911 telecommunicators in the county’s emergency communications center (ECC). This results in faster and more accurate emergency response.

In 2025, the ECC handled more than 12,000 alarm notifications. With the implementation of ASAP, the center is expected to save telecommunicators between 33 and 133 hours each month – time that can be redirected to higher-priority emergency calls. ASAP also reduces the potential for miscommunication between the ECC and alarm-monitoring centers by delivering more accurate information from the outset. Together, these improvements support improved telecommunicator performance — helping to reduce stress and burnout while enhancing public-safety outcomes.

“Our agency decided to implement ASAP Service to reduce the volume of alarm-related calls that must be handled manually by our telecommunicators,” said Christopher A. Blackmon, Osceola County Sheriff.

Typically, alarm notifications require multiple voice calls between ECC and alarm-monitoring center personnel to enable telecommunicators to capture the information needed to make dispatch decisions. Such exchanges add an average of six to eight minutes to response times. “Shifting alarm notifications to an automated system enables our telecommunicators to dedicate more of their time and attention to higher-priority emergency calls, ultimately improving overall operational efficiency and enhancing public safety within our community,” Blackmon said.

Osceola County joins a growing number of U.S. public-safety agencies that are leveraging ASAP. Mission Critical Partners (MCP) led the implementation effort, working closely with Osceola County to achieve deployment. Implementation was completed in partnership with Motorola, which has embedded the capability into the county’s computer-aided dispatch (CAD) system.

As of go-live, the following alarm-monitoring companies are transmitting alarm notifications via ASAP Service to Osceola County’s ECC: Rapid Response, Vector Security, Security Central, Guardian Protection, Tyco/JCI, Securitas, United Central Control, Quick Response, Everon/Protection One, Alert 360, National Monitoring Center, Affiliated Monitoring, Vivint, Brinks Home, and ADT.

Learn more about how TMA’s ASAP Service is saving lives every day nationwide at www.ASAP911.org.

NAPCO Security Technologies Appoints New Chief Revenue Officer

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NAPCO Security Technologies, Inc. (NASDAQ: NSSC), a leading manufacturer of electronic security products, announced the creation of the Chief Revenue Officer (CRO) role and the appointment of Joseph C. Pipczynski, Jr. to the position, effective January 20, 2026. Joe Pipczynski will report to Kevin Buchel, President and Chief Operating Officer. In addition, Stephen Spinelli, Senior Vice President of Sales, will report directly to Mr. Pipczynski.

As Chief Revenue Officer, Joe will be responsible for leading NAPCO’s global revenue strategy, with a focus on the Company’s core markets of security, commercial fire, access control, and locking solutions. He will play a fundamental role in advancing NAPCO’s growth initiatives, including the launch of its MVP® cloud-based access platform, as well as the new MVP-Ready™ NA-Series Access Panels and electronic networked wireless access locks from NAPCO’s Alarm Lock and Marks USA divisions.

Mr. Pipczynski is a New York–based executive with more than 40 years of domestic and international leadership experience across sales, business development, marketing, and global expansion within the commercial, security, and defense markets. He brings a strong track record of building strategic partnerships and accelerating revenue growth in technology-driven organizations.

“Joe’s experience and strategic leadership make him a valuable addition to NAPCO’s executive team,” said Kevin Buchel. “As we continue to expand our recurring revenue base and introduce next-generation access and locking solutions, his leadership will be instrumental in driving our long-term growth strategy.”

Pipczynski holds a Bachelor of Science in Business Administration from The Citadel and an MBA from Dowling College. Earlier in his career, he also played professional football in the National Football League with the Seattle Seahawks and New York Jets.

“I’m excited to join NAPCO at such an important time in its growth,” said Pipczynski. “The Company’s strong reputation for innovation positions it well for continued success. I look forward to executing on the corporate strategic plan, with a focus on expanding customer segments and business partnerships while further strengthening operations.” Feel free to reach out to Joe P. at NAPCO Security Technologies, Inc.  jpipczynski@napcosecurity.com

Telguard Celebrates 40th Anniversary

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Telguard, a leader in security and life-safety communications, proudly marks its 40th anniversary, celebrating four decades of innovation, reliability, and customer-first service.

Founded in 1986 by William De Nicolo, Telguard emerged from a simple but powerful idea: everyone deserves the peace of mind that comes with a truly secure home or business. At a time when landline-based alarm systems could be disabled with a single snip of wire, Telguard pioneered cellular communication technology to ensure uninterrupted protection.

Transforming an Industry
“When the business started, cellular communicators were just an option,” said George Brody, President of Telguard. “Today, they are the critical path for security and life-safety communications. Telguard helped lead that transformation.”

From early AMPS cellular technology to today’s advanced IP integrations, Telguard has consistently embraced change and driven progress. This commitment to innovation recently culminated in the launch of its patent-pending Multi-Carrier alarm communicators—the first of their kind in the industry. These devices automatically select the strongest available signal from the Big 3 (AT&T, Verizon and T-Mobile) and switch carriers as needed, ensuring unmatched reliability.

Customer Service with a Personal Touch
Beyond technology, Telguard has built its reputation on exceptional customer support. “We want to hear firsthand what our customers need,” said Melody Parham, Director of Sales. “That personal connection is what sets us apart.” This dedication has earned Telguard numerous awards and the trust of dealers and installers nationwide.

A Culture of People and Longevity
Telguard’s success is powered by its people. Many team members have been with the company for decades, a testament to its culture of support, transparency, and growth. “Our people make the business,” Brody emphasized. “Great training, opportunity for advancement, and a collaborative environment keep our team strong.”

Looking Ahead
While celebrating 40 years is a milestone, Telguard remains focused on the future. “Wireless technology is always advancing, and staying at the forefront will continue to generate tremendous opportunities,” Brody said. “We’re committed to delivering innovative solutions for our dealers that keep people safe.”

Learn more at https://www.telguard.com.

Newman Joins TMA as New Director of Strategic Growth & Membership

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The Monitoring Association (TMA) is pleased to announce the addition of Evan Newman to its team as Director of Strategic Growth & Membership. In this newly created role, Newman will lead strategic efforts to grow, engage, and retain TMA’s membership, bringing more than 10 years of membership and marketing experience to further support the association’s growth and commitment to the monitoring and security industry. Today is Newman’s first day at TMA.

“I’m grateful for the opportunity to step into this new role with TMA. Throughout my association career, I’ve learned that a rising tide lifts all ships,” stated Newman. “TMA’s strategic focus on growth is what drew me to this role, and I look forward to collaborating with current and future members, as well as industry stakeholders, to drive sustainable growth that strengthens the association’s long-term impact on the industry.”

“Evan joins our team at a pivotal moment for the association,” commented TMA CEO Whitney A. Doll. “His strong foundation and demonstrated leadership in organizational growth and member engagement position us well as we build momentum and expand our impact in the months and years ahead.”

In addition to leading TMA’s membership growth, Newman will also focus on advancing the organization’s programs and revenue initiatives inclusive of the promotion and sales of member programs, services, and sponsorship opportunities. He will also represent TMA at industry events to expand partnerships and visibility.

Newman brings more than 10 years of progressive experience in association membership and business marketing to his position at TMA. Most recently, Newman served as senior manager of membership at the Snow and Ice Management Association where he led membership marketing and strategic planning and oversaw the recruitment of new members and education prospects. Before that, he worked at Practice Greenhealth and the Ohio Trucking Association. Mr. Newman earned his Bachelor of Science, Communication Studies & Marketing from West Liberty University and his Master of Business Administration, Project Management from Louisiana State University at Shreveport.

Newman can be contacted by email at enewman@tma.us or by phone at (703) 660-4918.

Eastern Bank Announces Owen Security Solutions As A Commercial Banking Customer

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Eastern Bank is pleased to announce Owen Security Solutions, Inc. (“Owen Security”) as a new commercial banking customer. Founded in 1973, Owen Security provides comprehensive security alarm, fire protection and smart video monitoring solutions for residential, commercial, industrial, government and small business customers. Eastern is providing a comprehensive banking solution to support Owen Security’s working capital for growth initiatives, as well as a revolving line of credit and full suite of cash management services for ongoing operations.

“For over 50 years, Owen Security has helped businesses and homes stay safe, and we look forward to supporting their continued plans for growth and daily operations,” said Greg Buscone, Executive Vice President, Chief Commercial Banking Officer of Eastern Bank.

“Eastern Bank understands the banking needs not only of the security alarm sector but also of family-owned businesses, and that means a lot as the second generation of my family leading this business,” said Justin Owen, Owner & CEO of Owen Security Solutions. “The team’s expertise and responsiveness have made the process of our working together seamless, and we value their commitment to helping us grow and serve our customers.”

Eastern Bank provides a range of commercial financing offerings to help companies across many industries improve cash flow, increase efficiencies and build for the future. Commercial lending solutions include working capital/lines of credit, equipment/term loans, real estate loans, acquisition financing, asset-based lending, franchise lending and employee stock ownership plan-related financing.

The Commercial Banking team advising Owen Security includes: Executive Vice President, Chief Commercial Banking Officer Greg Buscone; Senior Vice President and Commercial Group Director Brendan O’Neill; Senior Vice President and Team Leader Matthew Hunt; and Vice President and Portfolio Manager Isis Ortiz-Belton.

TMA Dispatch – Winter issue Released

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The winter issue of the TMA Dispatch is now available! 

Our Cover Story…A serious regulatory proposal now under review by the Federal Communications Commission (FCC) has the potential to significantly disrupt the alarm and life-safety industry nationwide. A company called NextNav has petitioned to acquire a portion of the lower 900MHz band where many low power alarm devices currently operate. If this proposal goes through, harmful interference and channel crowding could result in the widespread failure of current alarm devices and a significant threat to lives and property. Replacing potentially hundreds of millions of devices could cost billions, overwhelm technicians, and disrupt supply chains. While this is not yet a crisis, it is a clear warning—and the time to act is now. 

Our Guest Column…Our industry is facing a growing skills-transfer challenge that affects every stage of alarm response and on-site resolution. To help bridge this divide, many organizations are beginning to explore AI-supported tools. Learn how your business can achieve greater success. 

In Technology…Agentic AI is not just another tool that adds a layer of automation. It represents a different category of capability. These systems can observe, analyze context, decide on a course of action. Gain new insights into how AI is rapidly changing monitoring center operations.

In Research…Did you know that approximately a third of apartment renters are willing to pay an additional $60 per month amenity fee for a complete smart home and security amenity package, representing an $8.5B market opportunity for multifamily. Read to learn more about this growing market.

In Marketing…When it comes to marketing, do you feel as though you are drowning trying to to be everywhere? TMA Marketing and Communications Committee Co-Chair David Morgan unveils what the winners are doing differently.

Read these and more in the latest issue the TMA Dispatch now!

DOWNLOAD HERE

VIEW ONLINE

TMA Mourns the Passing of Past President Bob Bean

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TMA learned of the passing of it much beloved Past President Robert Bean on Friday, November 21st. He leaves a lasting legacy as a business leader whose generosity uplifted colleagues, inspired innovation, and opened doors for others. His unwavering commitment to serving his community reflects a life defined not just by success, but by the positive impact he made on everyone around him.

In presenting Bob with one of TMA’s highest honors, the Stanley C. Lott Memorial Award, in 2021, then President Don Young, commented, “Two words that epitomized Stan Lott’s character are integrity and dedication. These words, likewise, can be attributed to this year’s award winner today. As chair of the Membership Committee, the award winner was a driving force to increase TMA membership, including international members. Countless hours were devoted to TMA’s interests in ESX, which served as TMA’s Mid-year Meeting for a number of years. He is truly all that Stanley Lott represented.”

In accepting his award via Zoom, Bean, full of emotion, remarked, “I am humbled. This is the highest honor that TMA can bestow on any member. Putting me in the category along with the other previous honorees is definitely humbling. I thank TMA very much for this great award.”

Bean sponsored the TMA board dinner for many years, first through his company and in later years personally. During his tenure as TMA President, he purchased a home in New Jersey so he could be closer to TMA staff in Virginia.

Additional information will be shared here as it becomes available.

TMA Welcomes New Chief of Staff

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The Monitoring Association (TMA) is pleased to announce the appointment of Jessica Franklin to the organization’s newly created position of Chief of Staff. An accomplished association professional with nearly 20 years of experience, Franklin’s talents span event planning, operations, and customer service. Franklin’s first day at TMA is Mon., Nov. 24th.

“I am honored to step into this pivotal new role at TMA,” commented Franklin. “This role presents an exciting opportunity to work closely with the association’s leadership and help drive the initiatives that advance TMA’s mission. I look forward to working closely with our members and stakeholders to enhance the value we deliver and to support the continued growth and impact of the association and the industry.”

TMA CEO Whitney A. Doll said, “Jessica brings a unique combination of talents and skills to our team at TMA. She is an outstanding leader who has consistently demonstrated the ability to connect with stakeholders at all levels. Her energy and commitment to service excellence will be an asset to TMA as we look to future growth.”

As Chief of Staff, Franklin will serve as a strategic advisor and thought partner to the CEO and provide cross-functional collaboration and project management. Additionally, she will lead the planning and execution of TMA meetings and events, including the Mid-Year Meeting, Annual Meeting, OPSTech, and other TMA-sponsored receptions, dinners, and events.

Franklin can be contacted by email at jfranklin@tma.us or by phone at (703) 660-4917.

COPS Monitoring Promotes Dream Rovira to Assistant Site Manager of Lewisville, TX Operations

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COPS Monitoring announced the promotion of Dream Rovira to Assistant Site Manager of its Lewisville Operations Department. The promotion recognizes Dream’s strong leadership, outstanding communication skills, and her proven ability to motivate and inspire others, qualities that have made her an essential part of the company’s success.

Since joining COPS more than three years ago, Dream has advanced through key roles, including Dispatcher, Shift Supervisor, and Shift Manager. From the start, she has demonstrated a consistent commitment to excellence, earning recognition for her reliability, initiative, and natural leadership.

Known for her collaborative approach and ability to bring people together, Dream fosters an atmosphere of unity and professionalism that reflects the culture COPS is known for. Her structured, methodical leadership style, combined with her focus on clear communication and accountability, has contributed to the continued strength of the Lewisville team.

In her new role, Dream will lead the Lewisville office’s training program, focusing on developing dispatchers, mentoring shift managers, and providing ongoing guidance that supports the continued excellence of the operations team. Working closely with the Lewisville Site Manager, she will ensure that every team member is fully equipped to deliver the exceptional service and reliability that define COPS Monitoring.

“Dream’s promotion is a direct reflection of her dedication and the leadership qualities she brings to our organization,” said Jim McMullen, President of COPS Monitoring. “Her ability to inspire confidence, promote teamwork, and lead by example perfectly represents the values that define COPS. We are proud to see her continue to grow and contribute to the ongoing success of our Lewisville operations.”

When asked about her new role, Dream shared, “I’m excited about this opportunity to use my skills and help develop the management team and dispatchers to be the best versions of themselves. I look forward to bringing new perspectives and ideas to our training program and continuing to build on our culture of growth and success.”

Dream’s promotion reflects COPS Monitoring’s ongoing commitment to recognizing and developing internal talent. By expanding leadership within the Lewisville Operations Department, COPS continues to strengthen its position as the industry leader in professional monitoring and uphold its mission to deliver the highest quality service through caring professionals supported by leading edge technology.