RAD Launches SARA™, the AI-driven Speaking Autonomous Responsive Agent

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Robotic Assistance Devices (RAD) announced the launch of SARA™ (Speaking Autonomous Responsive Agent). This innovative software solution is poised to redefine security monitoring, offering unparalleled efficiency and cost-effectiveness while reshaping how Global Security Operations Centers (GSOCs) operate.

A typical security operations center relies on human workers to review video footage escalated by analytics, assess the situation, and decide on appropriate actions, which may include verbal engagement or escalation to facility management or law enforcement. SARA automates these tasks with significant improvements, delivering enhanced efficiency, reduced costs, and superior performance across a wide range of scenarios.

SARA marks the debut of AITX’s AIR™ (Autonomous Intelligent Response) technology in a fully realized product. As the foundational AI driving SARA, AIR enables the software to autonomously assess situations, engage intelligently, and execute actions traditionally performed by human operators. This innovative application of AIR technology represents a significant milestone for AITX, showcasing its potential to revolutionize security operations through adaptive, responsive, and cost-effective solutions.

SARA’s Unique Benefits:

  • Efficiency: Traditional GSOCs must anticipate staffing needs to handle incoming alerts, often leading to under or over staffing. SARA eliminates this guesswork by scaling instantly and infinitely to manage any volume of escalations.
  • Cost: Staffing a GSOC requires ongoing recruitment, human resource management, and the burden of rising labor costs. SARA offers a software-driven alternative that reduces these expenses by over 90%, providing a cost-effective solution without sacrificing performance.
  • Performance: SARA can escalate incidents with precision, simultaneously contacting up to three parties, such as facility management, law enforcement, and security guards. Each message is tailored to the recipient, ensuring clear and actionable communication.
  • Transparency: SARA delivers comprehensive incident reports that include video footage, call logs, and transcripts, ensuring full accountability and visibility for every escalation.
  • Ease of Deployment: Starting in January 2025, SARA will be an available upgrade on all RAD devices, including previously deployed units. Even as an upgrade, SARA provides a compelling alternative, reducing monitoring expenses by over 90% while maintaining exceptional performance. The setup is simple, leveraging RAD’s device ecosystem and enabling seamless integration with existing LAN-based cameras through RAD’s Operations System Software (ROSS).

“There are over 225 Global Security Operations Centers1, and the monitoring industry generates over $3 billion annually2,” said Steve Reinharz, CEO/CTO of AITX and RAD. “SARA represents a seismic shift for this market, enabling organizations to enhance their security offerings at a fraction of the cost while improving performance. We see accelerated growth in the number of cameras connected to GSOCS as SARA makes these services incredibly accessible. However, this decrease in overall costs will challenge this market niche to maintain industry growth. We see rapid adoption of these solutions given SARA’s compelling value proposition.”

The Global Security Operations Center market is projected to reach $16.18 billion by 2032, growing at a compound annual growth rate of 10.2% from 20243. SARA is set to disrupt this growth trajectory by automating labor-intensive processes, empowering security firms and end-users to achieve more with fewer resources. Its seamless integration with RAD’s proprietary Operations System Software (ROSS) allows for a smooth upgrade of existing infrastructure without the need for significant hardware investment.

SARA’s introduction signals a pivotal moment in the evolution of security operations. By automating traditionally labor-intensive processes, it empowers GSOCs and security firms to reimagine their capabilities, delivering improved efficiency, responsiveness, and cost management. This revolutionary approach aligns with the demands of an industry poised for significant growth, enabling organizations to enhance their services while maintaining a competitive edge.

RAD invites security professionals and stakeholders to explore SARA’s transformative capabilities. Live demonstrations and detailed pricing information are available at radsecurity.com/sara. Experience firsthand how SARA is reshaping the future of security operations.

AITX, through its subsidiary, Robotic Assistance Devices, Inc. (RAD), is redefining the nearly $50 billion (US) security and guarding services industry4 through its broad lineup of innovative, AI-driven Solutions-as-a-Service business model. RAD solutions are specifically designed to provide cost savings to businesses of between 35%-80% when compared to the industry’s existing and costly manned security guarding and monitoring model. RAD delivers these tremendous cost savings via a suite of stationary and mobile robotic solutions that complement, and at times, directly replace the need for human personnel in environments better suited for machines. All RAD technologies, AI-based analytics and software platforms are developed in-house.

DMP’s New XT75 Delivers Premium Features in a Small Footprint

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Digital Monitoring Products (DMP) announced the release of its highly anticipated control panel designed to bridge the gap between the XT Series and the XR Series. The XT75 tightly integrates intrusion, access control and AlarmVision® – making it ideal for customers who need a robust system with a smaller footprint.

  • Access control that’s simple to use, similar to X1 programming
  • Compatible with AlarmVision technology
  • Faster installs with built-in wireless
  • Built-in encryption to Dealer Admin

The XT75 supports AlarmVision products, a compatibility previously only available through XR Series panels, giving the ability to monitor real events in real time with a real response. “By combining the XT75 with an XV Gateway, small businesses and residential customers can benefit from AlarmVision technology without upgrading to the XR Series,” said Warren Hill, executive director of product management for DMP. “Since AlarmVision was introduced, it has significantly reduced costly false alarms in every case.”

The XT75 can be programmed with up to 142 zones, 200 users and 50 wireless fobs. It has a built-in wireless receiver, onboard network and connection for a Wi-Fi module. Like all DMP control panels, it comes with free network communication, 100% product testing and is manufactured in the U.S. with U.S. and global components.

To learn more, visit DMP.com/XT75.

 

CSS Unveils Advanced Alarm and Communication Solutions with AlarmConnect™ and Cloud Services

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CSS is revolutionizing the communication and alarm management space with two cutting-edge offerings: CSS AlarmConnect™ and CSS Cloud Services. These services are designed to enhance connectivity, improve reliability, and simplify infrastructure management for businesses.

CSS AlarmConnect™ provides robust RespOrg services and circuit management, allowing businesses to seamlessly connect with multiple providers. Key highlights include:

  • Data circuits for IP communication, internet, and cloud connections.
  • SIP Trunks supporting voice and alarm communication with IAD termination.
  • Flexible voice services, including toll-free and DID numbers.
  • Retention of existing IP services for uninterrupted operations.
  • Cellular services and SIM card solutions for mobile communication needs.

Meanwhile, CSS Cloud Services focuses on delivering reliable, redundant infrastructure through dual UL data centers. Powered by Aeonix technology, the platform ensures:

  • Hosted alarms for receiver farms (analog and IP).
  • Automation software hosting for essential business tools like accounting systems.
  • Hosted phone services with options for hard and softphones, plus call recording.

By offering these comprehensive solutions, CSS empowers businesses to optimize operations, scale with confidence, and maintain seamless connectivity.

For more details, visit https://www.comservicesolutions.com/ or contact sales@comservicesolutions.com

Craig Dever to Serve as National Account Director

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Craig Dever has joined DMP as a national account director. He has an exceptional record in sales and leadership serving global technology companies.

Previously, Dever was vice president of sales and marketing at Inovonics, where he fulfilled various sales, marketing and sales management roles for the past 20 years.

“I’m excited to be at DMP because this role fits well with my experience, and I’ve always been very impressed with DMP products,” said Dever. “Coming from Inovonics, I have heard firsthand how well regarded DMP is in the marketplace.”

As an expert in building long-term business relationships, he will be an excellent addition to the National Accounts team. His depth of knowledge in product development and sales initiatives makes him well-suited to provide white-glove service to mutually beneficial partnerships.

Steve Crump to Serve as New Regional Sales Manager, Indiana

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Steve Crump has joined DMP as the regional sales manager for the Indiana territory. He will provide ongoing service and support to DMP dealers throughout the state. The addition of this role represents a restructuring of DMP sales regions, designed to further elevate personalized service to dealers.

Crump has 25 years of experience in technology supporting all aspects of channel and B2B sales. He previously served at Konica Minolta as a video security solutions executive with a primary focus on Education and Government verticals. He has experience selling and marketing to a variety of vertical industries.

“I am excited to represent a product made in the USA,” said Crump. “DMP’s commitment to dealer success and end-user satisfaction is the reason I chose to join the team.”

Crump is based in the Indianapolis area. His range of expertise makes him well-suited to provide exceptional service to DMP dealers.

Elite Interactive Supports Child ID Kit Program

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Elite Interactive Solutions announced its involvement with several organizations to promote distribution of child identification kits. Through its long association with FBI-LEEDA, Elite is represented along with the National Child ID Program in partnership with the NFL Alumni Association and Pro Football Hall of Fame, and the Safety Blitz Foundation.

The initiative includes providing at least one million inkless child identification kits, which allow parents to take, store and control their children’s fingerprints/DNA in their own home.

“As a company laser focused on crime prevention, participating in a program predicated on protecting America’s children from harm could not be more in line with what Elite and its remote video guarding solution is all about,” said Aria Kozak, founder and CEO, Elite Interactive Solutions. “We are grateful to FBI-LEEDA for endorsing Elite when asked for a private safety supporter and honored to be among the other prominent and respected organizations represented for this vitally important program.”

According to the National Child ID Program’s (NCIDP) website, up to 1,000 children go missing in the United States every day, yet when its program began less than 2 parents of parents had a copy of their child’s fingerprints to use in case of an emergency. The group’s safety initiative is dedicated to changing these statistics by providing parents and guardians with a tool they can use to help protect their children.

The ID kits allow parents to collect specific information by easily recording the physical characteristics, fingerprints and DNA of their children on identification cards that are then kept at home by the parent or guardian, the announcement states. If ever needed, this ID kit gives authorities vital information to assist their efforts to locate a missing child.

Since its inception in 1997, the NCIDP said it has distributed more than 70 million kits throughout North America. The program has reportedly been recognized by Congress and today works with federal, state and local leaders, coaches, athletes, faith-based organizations, and corporate citizens to increase the safety of children in communities across the country.

Elite Interactive Solutions Launches New Educational Webinar Series

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Elite Interactive Solutions, a remote video guarding pioneer using proprietary intelligence and integration to achieve proven crime prevention, announces the launch of a new educational webinar series. Featuring some of the industry’s foremost subject matter experts and thought leaders, the sessions are designed to inform security practitioners about the latest developments in security technologies and methodologies, crime and loss prevention, vertical market challenges, law enforcement, and more.

The free series kicks off Tuesday, Dec. 10 at 11 a.m. Pacific Time / 2 p.m. Eastern Time with, “How Remote Guarding Crushes Crime.” In addition to preventing crime, the hourlong presentation will cover how the solution profoundly impacts losses, liability and false alarms.

More and more businesses and other organizations are discovering the extensive benefits of remote video guarding systems. Unlike traditional security systems and monitoring center methods, this innovative solution prevents crime in real-time.

By combining proven system design practices, strategically placed surveillance cameras, specially tuned analytics and AI, high-end cybersecurity, skilled command center agents experienced in diffusing threats, and a trusted relationship with law enforcement, remote video guarding is dramatically transforming security across multiple industries.

The session’s panel of leading crime prevention experts will help attendees evaluate how this solution can help them better protect their facilities – including augmenting or replacing security guards.

Participating in the panel-style webinar will be Elite Vice President of Client Success & Security Solutions Scott Blakeman, former law enforcement executive Justin Feffer, an attorney specializing in cybersecurity who sits on Elite’s Law Enforcement Advisory Board, and Trophy Automotive Dealer Group Director of Facilities Myrna Dekker. All are experienced authorities for the topic at hand.

“As with a lot of new technologies and offerings that emerge on the security industry’s radar, there are many misperceptions, misrepresentations, false assumptions and even fear of the unknown surrounding remote video monitoring — particularly as it pertains to remote guarding and crime prevention,” says Blakeman. “With keen insights from an experienced provider rep, law enforcement official and end user, our intent is to plainly define the solution and its power to truly revolutionize security and safety.”

Those in attendance will have their eyes and minds opened to how advances in AI, video analytics, cybersecurity and other leading-edge technologies are being calibrated, integrated and deployed to deliver real-world results that proactively stop rather than merely react to crime. Attendees will also come to understand the key characteristics that encompass a true remote guarding solution, as opposed to more general video surveillance or alarm monitoring.

By its conclusion, attendees will walk away knowing how a technology-centric solution like remote guarding can make their organization’s security program more effective and efficient, and with a high return on investment (ROI). This webinar is essential for anyone wanting to know more about the heretofore unattainable benefits to be gained through properly executed remote video guarding.

Evolon and UCC Partner to Deliver Proactive Video Monitoring Solutions

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Evolon Technology, a leader in proactive AI-driven security solutions, and United Central Control (UCC) and COPS Monitoring (COPS), premier providers of professional video monitoring, have announced a partnership to transform the proactive video monitoring market.

The companies will co-sell Evolon Insites Proactive Monitoring to oQer a flexible suite of commercial video monitoring services. These services provide businesses and commercial
enterprises with complete peace of mind, after-hours protection, and the ability to selfmonitor their properties by engaging professional monitoring services on demand. By combining Evolon’s advanced technology with UCC and COPS dedicated AlarmWatch expert video monitoring services, businesses can now access comprehensive, proactive video monitoring solutions that enhance security while reducing operational costs.

With Evolon’s cutting-edge AI and cloud-based analytics, false alarms are filtered out precisely, alleviating one of the biggest challenges for video monitoring companies. This partnership allows AlarmWatch operators to focus on real threats, improving response times and deterring crime more eQectively.

The collaboration also brings innovative, tiered services to the market:

  1. Professional Video Monitoring – Provides after-hours protection with simplified pricing, giving businesses complete peace of mind at a predictable monthly rate.
  2. MIY (Monitor it Yourself)—Designed for small businesses, this option gives owners complete control over monitoring their premises through an intuitive mobile app,
    empowering them to manage security on their terms.
  3. SOS (On-Demand Monitoring) – OQers flexible, on-demand support where business owners can manage their security and call in professional monitoring only when
    necessary to dispatch an emergency response.

All the tiered services oQer an intuitive user experience with a smartphone app that includes live video viewing, event recording, visibility to alarms, and emergency dispatch.
An AI copilot enables rapid and precise searches through video content, allowing users to find a specific recorded video, such as a car by make, model, and color or loitering
incidents.

“Our all-inclusive packages provide businesses with everything they need in one seamless solution,” said Tom Galvin, CEO of Evolon. “From an intuitive mobile app, AI-powered
security copilot, and cloud event storage to powerful forensic search and after-hours protection with professional operators. We oQer businesses a fully integrated security
solution without extra charges or complexity.”“Our partnership with AlarmWatch enables businesses of all sizes to access reliable and cost-eQective protection,” Tom continued. “Together, we’re enabling channel partners to oQer more value to their clients while bringing proactive video monitoring to the forefront.”

“We’re pleased to partner with Evolon on the Insites program,” said Teresa Gonzalez, President, UCC, which operates the UL, FM and TMA 5-Diamond certified centers that support professional video monitoring services through the dedicated AlarmWatch team.

“We’ve adopted the Evolon AI technology in our central stations and have been impressed with Evolon’s team, solution, and overall enthusiasm to make video monitoring easier and
more accessible to small and large businesses.”

Evolon Insites is now available through Evolon, United Central Control, and COPS Monitoring.

PureTech Systems Announces the Release of PureActiv® Version 16

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PureTech Systems Inc., a leader in geospatial AI-boosted video analytics for wide-area perimeter and border security, is proud to announce the release of PureActiv® Version 16. This new version introduces advanced features aimed at providing nuisance alarm elimination, and autonomous perimeter detection, classification, tracking, alerting, and deterrence—designed to address the evolving security needs of critical infrastructure.

PureActiv® Version 16 leverages PureTech’s patented geospatial AI-boosted technology, delivering accuracy in detecting and classifying potential threats with near-zero nuisance alarms. One of the new capabilities in Version 16 includes enhanced machine learning (ML) models that significantly improve classification accuracy, allowing for precise differentiation between real access control events and faulty door switches/locks.
Key features include:

  • Enhanced ML Models: Improved classification accuracy, ensuring real access control events are confirmed while nuisance alarms are automatically rejected.
  • PTZ Camera Tracking of Specific Intruders: Intelligent tracking of specific intruders with Pan-Tilt-Zoom (PTZ) cameras for real-time situational awareness and response.
  • Access Control Real and Nuisance alarm differentiation plus auto-clearing.
  • Integrated Air and Ground Intrusion Detection: Integration of ground and counter-drone detection into a single operating picture, providing protection across land, maritime domain and air.

“We are excited to release PureActiv® Version 16 as the next step in autonomous perimeter security,” said Larry Bowe, CEO of PureTech Systems Inc. “With enhanced machine learning models, advanced PTZ camera tracking, and integrated detection capabilities, PureActiv® continues to set the standard for protecting borders and critical infrastructures.”

“This new release enables new autonomous capabilities that go beyond conventional measures, providing operational advantages and seamlessly blending with other integrated technology systems,” says Chris Sincock, VP of Critical Infrastructure.

For more information on PureActiv® Version 16 and its new security capabilities, visit www.puretechsystems.com or contact us at 602-424-9842.

Resideo Announces CEO Succession Plan and New Chairman of the Board

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Resideo Technologies, Inc. announced that Jay Geldmacher, President and Chief Executive Officer, has informed the Board of his intention to retire from his executive and Board roles in 2025. Mr. Geldmacher will continue to serve as President and CEO until his successor is named, at which time he will also retire from the Board and become a senior advisor to the company to facilitate a smooth transition.

Today’s announcement is part of the company’s active succession planning process. The Board has engaged a nationally recognized executive search firm to assist in the process of identifying and evaluating qualified candidates.

“It has been my privilege to be a part of Resideo, and I look forward to continuing to serve the company and its stakeholders until my successor is named. I am proud of the company’s achievements, and I want to express my deepest gratitude to the Resideo team,” said Jay Geldmacher. “Over the past four years, we have refocused our product portfolio, substantially improved the cash flow and financial profile of the company, made two transformational acquisitions, entered new markets, and accelerated our new product introduction cadence. All of this has created a foundation for future revenue and earnings growth.”

“As a market leader, I believe Resideo is well positioned to capitalize on its profitable growth opportunities and generate durable free cash flow in the future. I look forward to supporting a smooth transition to the next CEO as Resideo prepares to embark on its exciting next chapter.”

“On behalf of the entire Board, we wish to extend our sincerest gratitude to Jay for over four years of devoted service to Resideo,” said Andrew C. Teich, incoming Chairman of Resideo’s Board of Directors. “Jay’s collaborative partnership in the boardroom and strong leadership in driving structural improvements to the company’s operations leave Resideo far better positioned to achieve long-term profitable growth.”

“The Board remains fully confident in the company’s strategy as well as its senior leadership team. Through our ongoing succession planning, the Board is committed to appointing a new CEO who will continue to drive our ambitious vision forward. We greatly appreciate Jay’s support in ensuring a smooth transition.”

Chairman of the Board Change

Resideo also announced that Board member and current Vice Chair, Andrew C. Teich, has been named as Chairman of the Board, succeeding Roger B. Fradin, who has stepped down from the Board after having served as Chairman of the Board since 2018. Given his long history with the company, Mr. Fradin will continue to advise Resideo in a consulting capacity, leveraging his extensive and relevant industry and operational experience.

“Andy is a strong leader who has been an incredibly valuable voice on the Board since the company’s launch in 2018,” said Mr. Fradin. “Drawing on his significant experience, Andy is the ideal person to assume the Chair role and continue to work closely with other members of the Board in connection with our CEO succession process that was announced today.”

“Resideo has benefited greatly from Roger’s deep expertise, guidance, and commitment to the company and its stakeholders,” said Mr. Teich. “His leadership has played a key role in the company’s transformation process and has set the company up for success in the future. On behalf of the entire Board of Directors, I want to thank Roger for his tremendous efforts and look forward to continuing to work with him in his consulting capacity.”

Mr. Teich previously served as Resideo’s Lead Independent Director from 2019 through June 2023 and currently serves as the Chair of the Innovation and Technology Committee and as a member of the Nominating and Governance and Compensation and Human Capital Management Committees.

Prior to joining Resideo’s Board, Mr. Teich served as President and Chief Executive Officer and a member of the Board of Directors of FLIR Systems from 2013 to 2017. Mr. Teich has served as the Chairman of the Board of Directors of Sensata Technologies, a publicly traded global industrial technology company, since July 2019.

As appeared in SecurityInfoWatch.com, Nov. 9, 2024