Acadian Total Security Acquirs Pinpoint Security

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Acadian Total Security, based in Lafayette, La., has acquired Pinpoint Security, a security systems installer serving Bridge City, Texas, and surrounding areas.

The strategic acquisition strengthens Acadian’s footprint in the growing Texas market and bolsters its ability to deliver security services to homes and businesses across the region, according to an announcement.

Over the years, Pinpoint Security has built a strong reputation for its personalized service, expert installation and high-quality security systems. With a focus on exceeding customer expectations, Pinpoint Security aligns perfectly with Acadian’s core values of placing customers first, stated Brandon Niles, vice president of Acadian companies

“We are thrilled to welcome Pinpoint Security to the Acadian Total Security family,” Niles said. “Their dedication to customer service and expertise in the local market make them a perfect fit for our expansion plans. Together, we will be able to offer a wider range of security solutions and even better service to our customers in Texas.”

The acquisition’s benefits include:

  • Expanded service area: Acadian Total Security now has a wider reach in Texas, offering its comprehensive security solutions to a larger customer base.
  • Enhanced service offerings: Customers will benefit from a broader range of security solutions, including fire services in Texas
  • Continued local expertise: Pinpoint Security’s experienced team will remain on board, ensuring continued personalized service and local market knowledge.
  • Combined resources: Acadian’s resources will enable Pinpoint Security to invest in new technologies and training, further improving its service capabilities.

Acadian Total Security is a leading provider of comprehensive security solutions for homes and businesses. The company offers a wide range of security systems, monitoring services and access control solutions.

Resideo Invests in Pro AV Firm

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XTEN-AV, a California-based provider of professional audio-visual design and proposal software, announced it has received a minority investment from Resideo Technologies.

According to a company press release, XTEN-AV provides a collaborative software platform for integrators to conceptualize designs and streamline proposal processes.

“We continue to see Pro AV as a growth category, and we’re investing in technology to help drive the industry forward,” said Stu Tisdale, senior vice-president and chief experience officer, ADI Global Distribution, a Resideo division. “We recognize the value XTEN-AV’s platform delivers, and we’re excited to support them to advance their software platform and help deliver greater impact to customers.”

“We are excited about the support from Resideo and ADI, as it enables us to reach a broader audience globally,” added Vibhav Singh and Sahil Dhingra, co-founders of XTEN-AV. “This strategic investment not only strengthens our position in the market but also signifies a shared vision of advancing the Pro AV industry through innovation and efficiency.”

Milesight and 3dEYE Announce Strategic Collaboration to Enhance Pure Cloud AI Video Solutions

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Milesight, a leading provider of innovative IP-based video surveillance solutions, and 3dEYE, a pioneer in cloud-based video management, AI analytics and automation, proudly announce their strategic collaboration to deliver enhanced cloud video solutions to their mutual security and monitoring industry customers.

The partnership between Milesight and 3dEYE brings together Milesight’s cutting-edge IP camera technology with 3dEYE’s advanced pure cloud video AI platform, providing customers with key advantages, such as:

  • Scalable centralized monitoring: The joint effort between 3dEYE and Milesight allows for scalable centralized monitoring, enabling seamless management of multiple cameras across various locations through a single, user-friendly interface – there’s no limit on the number of users or devices connected.
  • Enhanced AI analytics to reduce false alarms: The partnership leverages 3dEYE’s advanced cloud-side AI analytics, empowering users to layer server-side AI to any Milesight camera on-demand: people counting, object detection, classification and tracking, safety vests/hard hats, other PPE detection, fire and smoke, ALPR, object-based loitering. This integration offers heightened valuable automatic insights for monitoring that simplify the operators work.
  • Ease of deployment and low Total Cost of Ownership (TCO): The collaboration facilitates hassle-free deployment by eliminating the need for substantial upfront investments into servers of bridges (no capex). It operates as plug-and-play, allowing businesses to invest precisely when needed, enabling cost-effectiveness and flexibility for each customer or camera addition.

Through this collaboration, users of Milesight’s high-performance IP cameras can seamlessly integrate with 3dEYE’s sophisticated cloud-based video AI platform.

“Milesight is excited to partner with 3dEYE, combining our state-of-the-art camera technology with their advanced cloud video AI platform. This partnership underscores our commitment to delivering future-ready monitoring and video surveillance solutions that cater to the evolving needs of our customers,” says Angel Cai, Marketing Manager at Milesight.

“The joint solution offers enhanced security, operational efficiency, and actionable insights to users across various industries,” said Katherine Balabanova, CRO and Board Director at 3dEYE.

For more information about this collaboration and the integrated solution, please visit www.milesight.com.

Howard Stone named Vice President, Global Risk Services & Analytics for Jewelers Mutual Group

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Before being named Vice President, Global Risk Services & Analytics for Jewelers Mutual Group, Howard spent more than nine years with Amazon as Director, Amazon Security & Loss Prevention, AMER. Prior to that, he spent six years with Wet Seal as Sr. Director, Loss Prevention. Earlier in his career, he held AP/LP roles with Anchor Blue Retail Group, Dick’s Sporting Goods, Gap Inc., and Macy’s.

Altronix Appoints Core4 to Increase Presence and Product Support in Wisconsin and Northern Illinois

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Altronix has expanded Core4 Technologies’ existing territory which includes MN, ND, and SD to also now cover all of Wisconsin and Northern Illinois, effective December 1st.

“Core4 provides the highest levels of experience and professionalism, and the proven ability to support our customers’ system applications across many verticals,” said Alan Forman, President, Altronix Corporation. “By employing their resources, Altronix effectively strengthens our presence in the region and ability to best serve both new and existing customers.”

Core4 is a premier manufacturers representative agency that prides itself on delivering results. Core4 provides solutions for a diverse account base that includes electrical, networking, security, industrial, and lighting end users. Beginning with just a single employee at startup, the company has since grown to a team of 48 and continues to expand.

“Having spent more than a decade representing Altronix throughout the Midwest, we are extremely excited with this expansion,” said James Anderson, Sales Representative, Core4. “We pride ourselves on serving a diverse account base and look forward to reaching more low voltage professionals in need of high-quality Altronix products.”

For specific information regarding representative coverage, please visit our rep locater here. For more information on Altronix’s extensive line of products, call toll free 1-888-258-7669, e-mail info@altronix.com or visit www.altronix.com. 

Elite Interactive Solutions Celebrates Record Year in Preventing Crime

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Elite Interactive Solutions (EIS), the pioneer in manned guard replacement using proprietary intelligence and 100% verified police calls, announces its final 2023 year-end crime prevention results have shattered the company’s previous high-water marks. Elite’s industry-leading remote guarding services are making a dramatic impact in preventing crimes as verifiably proven by having achieved more than double the voice-down command center interventions since 2021 and teaming with law enforcement on 80% more arrests as compared to 2022.

By the time 2023 reached its conclusion, Elite’s 24/7/365 Security Operations Command Center (SOCC) directly had prevented nearly 73,000 incidents and actively assisted with police in nearly 1,700 other real-time crime situations that concluded with suspects being detained or arrested 60% of the time. Those are all record highs, as are the nearly 8 million events that were managed and 1,010 detainments and arrests.

It’s the culmination of a five-year stretch in which Elite has consistently grown its client base as well as its crime prevention metrics.

“Utilizing and leveraging the technology appropriately to remote guard several hundreds of properties across the nation has immensely helped in crime prevention and dispatching officers to crimes in an efficient and timely manner,” says EIS Security Director Noel Delgado. “These past years’ numbers show and prove that when a system is calibrated correctly you can prevent numerous amounts of crime without engaging officers, which our SOCC does 96% of the time.

“For the other 4% of the time, when we do engage officers to respond, we have a 60% rate of arrest/detainments. This is testament to the hardworking men and women at Elite who contribute in all areas to make sure a site is forensically engineered, installed, serviced and commissioned perfectly.”

Equipped with either law enforcement or military experience, Elite’s command center agents represent one of the four key areas the company has focused on to optimize effectiveness in preventing crime. Along with personnel, the other three elements are expert best practices, leading-edge technology and partnering with law enforcement.

Regarding the latter, Elite maintains an internal Law Enforcement Advisory Board (LEAB) comprised of former law enforcement executives that acts as a liaison to agencies across the country. The LEAB reviews SOCC activities daily to ensure EIS continues to help first responders do their jobs more effectively and safely.

“Understanding how to structure and deploy Elite’s essential components evolved from my longtime vision to bring a more proactive approach of true crime prevention to the security industry,” says EIS Founder and CEO Aria Kozak. “These latest metrics show that what many had viewed as impossible is now achievable through the right blend of expertise, technologies, best practices, trained personnel and police relationships.”

Elite’s diverse, nationwide customer base encompasses more than a dozen commercial and industrial vertical markets. According to the final 2023 data, the applications in which the remote guarding solution has had the greatest effect, in terms of arrest/detainments percentage, is in retail and shopping centers (77%) and general commercial deployments such as office, parking structures and warehouses (70%).

“Considering that, according to a recent market report, security incidents cost corporate America in excess of $1 trillion annually, it’s gratifying to know that Elite’s customers are not part of those losses,” adds Kozak. “The only people that might be happier about that than the customer and Elite are the insurance companies that don’t have to process or pay out those claims. This is a solution where everybody wins, except the bad guys.”

Kozak and Elite Interactive Solutions President Michael Zatulov are scheduled to speak about the company’s success during a Feb. 8 presentation at the Barnes Buchanan Security Conference in Palm Beach, Fla.

About Elite Interactive Solutions

Elite Interactive Solutions is a remote guarding pioneer and leader in offering security solutions that provide clients with dramatically more effective security at greatly reduced costs when compared to traditional guard services. The proprietary combination of systems and processes helps clients avoid losses and set new standards in crime prevention. To learn more about Elite Interactive Solutions, visit eliteisi.com.

Warren Hill to Serve as DMP’s Executive Director of Product Management

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DMP is pleased to welcome Warren Hill to DMP as the executive director of product management. He will oversee the product management team through all aspects of development.

Hill has been in the security industry for over 15 years. He started in 2003 with GE Security, where he spent three years as a global product manager responsible for wireless panels and sensors. Fate brought him back to the security industry in 2011 as the product marketing manager at UTC Fire & Security (Interlogix). A few years later, he led the intrusion and smart property product management team prior to becoming vice president of partner solutions. Most recently, he was vice president of marketing at Alula.

“DMP is a highly respected and innovative leader in the professional security solutions industry. I am excited to add my experience and skills to such an incredible team,” said Hill. “I appreciate the comprehensive product and services portfolio that DMP has developed and am excited to be part of a team focused on keeping people, businesses, properties and assets secure and protected.”

Hill enjoys building relationships with people, especially alarm dealers and integrators who are looking for ways to build profitable businesses. His rich experience in product management and product marketing makes him a valuable addition to DMP’s leadership.

Contact Information:
Warren Hill | Executive Director of Product Management
Email: WHill@DMP.com

Glenview, IL and Allen, TX ECCs go Live with TMA’s ASAP-to-PSAP

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The Glenview IL Public Safety Dispatch Centers became the 140th Emergency Communications Center (ECC) in the United States and the 1st ECC in the State of Illinois to implement the Automated Secure Alarm Protocol (ASAP).  Glenview went live on January 9th & 10th, 2024, with the following companies: Rapid Response Monitoring, Security Central, Quick Response, Securitas, Everon (formerly Protection One), Guardian Protection, Johnson Controls, Alarm Detection Systems, United Central Control, National Monitoring Center, Affiliated Monitoring, Vivint, Brinks and ADT. Vector Security will be on boarded in the near future.

The City of Allen, TX Police and Fire Communications became the 141st Emergency Communications Center (ECC) in the United States and the 17th in the State of Texas to implement the Automated Secure Alarm Protocol (ASAP).  The City of Allen went live on January 17th , 2024, with the following companies: Rapid Response Monitoring, Vector Security, Security Central, Johnson Controls, Securitas, Dynamark, Alert360, United Central Control, Everon (formerly Protection One), Guardian Protection, National Monitoring Center, Affiliated Monitoring, Vivint, Brinks and ADT. 

“We are excited to be live with the ASAP to PSAP program at our agency.  We look forward to having a partnership with the alarm vendors via ASAP to PSAP to help better serve our responders and citizens within our community,” Jennifer Qvist, Police Specialist for the Allen Police Department.

The passing of Anita Ostrowski, Vector Security

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It is with a heavy heart that we share the news of the sudden passing of long time TMA member and revered volunteer leader Anita Ostrowski, vice president of Central Station Services for Vector Security. Anita died suddenly on Sunday, January 7th. At the time of her death, Anita served as the chair of TMA’s UL Committee and co-chair of the Monitoring Center Notification of Active Threat Detection (TMA-ATN-01) Standards Committee.

“Anita was not only an exceptional and highly valued volunteer within TMA, but she was also an extraordinary human being. Time and time again, I witnessed her openly and generously sharing her knowledge and experience with other monitoring center professionals while speaking and mentoring,” commented TMA CEO Celia T. Besore. “Her contributions to TMA education, standards, and the ASAP-to-PSAP program are immeasurable.”      

She joined the Vector Security team in 1985. In her nearly 40-year tenue at the company, she was dedicated to managing its award-winning monitoring center’s services. Her commitment to excellence won her two distinct honors from TMA. In 2008, TMA and SDM magazine presented her with the Monitoring Center Manager of the Year Excellence Award. TMA’s Immediate Past President Morgan Hertel honored Anita’s outstanding contributions to TMA standards and the ASAP-to-PSAP program with one of its highest awards in 2022 – the Mel Mahler Award.

Over the course of her career, Anita was deeply committed to alarm industry standards and actively participated in TMA’s development of ANSI accredited standards. As the chair for TMA’s UL Standards Committee, she worked with Underwriters Laboratories (UL) to update and adapt the standards to meet changing technologies. She also worked on the development of work-from-home requirements for monitoring center operators during the Covid-19 pandemic to ensure the integrity of professional monitoring, as well as sharing with the industry best practices that Vector had developed at the beginning of the pandemic. More recently, Anita participated in the development of TMA’s groundbreaking Alarm Validation Scoring standard (ANSI-TMA-AVS-01), which was released in January 2022.

In addition, Anita was also instrumental in the original development of TMA’s Operator Level 1 and Level 2, which has evolved into the gold standard for training monitoring center operators. She was a key member of the first TMA licensing group and a speaker at many TMA and industry conferences. She played an integral role in the implementation of the ASAP-to-PSAP standard across 911 centers from the very beginning.

The TMA Board of Directors, volunteer leadership, and staff join with the Vector Security family, our members, and many others across the security industry in mourning her loss.

Photo: (l to r) Pam Petrow, president and CEO, Vector Security; Anita Ostrowski; Celia T. Besore, CEO, TMA, at the 2022 TMA Annual Meeting where Anita was presented with the 2022 Mel Mahler Award  for her work in TMA standards and the ASAP-to-PSAP program. 

Vector Security and Security Industry Mourn the Passing of Anita Ostrowski

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Vector Security announced today, the passing of Anita Ostrowski. Anita was the company’s vice president of Central Station Services, having joined the company in 1985. For the past 39 years, Anita had been dedicated to managing the award-winning central station services at Vector Security and has been a trusted ally to the security industry.

Anita recently was the recipient of the Mel Mahler Award from The Monitoring Association (TMA), one of the highest honors given by TMA at the discretion of its president in recognition of outstanding contributions to the Association.

Anita has also been recognized for her leadership in helping to develop alarm monitoring industry standards. As the chair for TMA’s UL 217 Standards Committee, she worked with Underwriters Laboratories (UL) to update and adapt the standards to meet changing technologies. She also led the development of work-from-home requirements for central station operators during the Covid-19 pandemic to ensure the integrity of professional monitoring. In addition, Anita has been a participant in the Alarm Validation Scoring (AVS-01) standard as well as implementation of the ASAP to PSAP standard across 911 centers. She was also recognized by CSAA with their Excellence Award for Central Station Manager of the year in 2008.

Pam Petrow, Vector CEO, stated “Anita was an integral part of the Vector Security team.  She was passionate about the people and the work done in Central Stations and worked her entire career to improve awareness, processes and service delivery for this vital part of our business.  She will be deeply missed.”