Louis Fiore, chair of the Alarm Industry Communications Committee (AICC), is asking for your participation in its survey on the Issue of Dropped Signals. AICC has launched an industry-wide survey on the issue of dropped signals involving Digital Alarm Communications Transmitters (DACT). The survey aims to collect information on how the telecom network’s move towards Internet […]
CSAA is pleased to announce that Mark McCall, IT Director at Lake Norman Security Patrol, Security Central/AlarmSouth, is the new co-chair of the CSAA Contract Monitoring Council. He joins current co-chair Morgan Hertel, Vice President of Operations at Rapid Response Monitoring. This important council examines and helps to address the evolving needs of CSAA contract monitoring members by […]
There has been a schedule change at the upcoming CSAA Annual Meeting. CSAA leaders would like to hold several important committee meetings on Saturday, October 10, in addition to our next Voice of the Customer (VoC) meeting. The meetings will take place on Saturday, October 10, from 9:00 a.m.-12 noon, the first morning of our […]
On July 10, the FCC clarified its Telecommunications Consumer Protection Act (TCPA) rules regarding robocalling. The Declaratory Ruling is effective upon issuance, so to the extent that it impacts any practices currently being followed by alarm companies, they should adjust those practices immediately. To summarize, the following rulings should be observed by alarm companies: Text messages […]
Got a minute? Find out how you can participate in an important alarm industry initiative — as well as access information that can help you build your company. TRG Associates, a CSAA member company, works with CSAA each year to produce an alarm industry attrition report. View our one-minute video for more information. [youtube https://www.youtube.com/watch?v=13zAX33qtM0&w=560&h=315] […]
CSAA International announced the winner of the CSAA 2015 Five Diamond Marketing MARVEL Award on June 25 at the Electronic Security Expo (ESX) in Baltimore, MD. COPS Monitoring was honored for promoting its CSAA Five Diamond status to gain a competitive edge in the marketplace. The CSAA Five Diamond Marketing MARVEL Awards Program recognizes CSAA […]
VIENNA, VA (July 17, 2015) — CSAA International announced the winner of the CSAA 2015 Five Diamond Marketing MARVEL Award on June 25 at the Electronic Security Expo (ESX) in Baltimore, MD. COPS Monitoring was honored for promoting its CSAA Five Diamond status to gain a competitive edge in the marketplace. The CSAA Five Diamond […]
Susan Farris of Security Central in Centennial was recognized June 25 as the Central Station Operator of the Year by the national Central Station Alarm Association (CSAA). The annual CSAA Excellence Awards, co-sponsored by SDM Magazine, highlight members of the security and fire alarm industry who make outstanding contributions to the safety and welfare of […]
CSAA’s new “Voice of the Customer (VoC)” initiative will lay the foundation for the future direction of CSAA. The special work group meetings held on June 23 in Baltimore were the first exciting opportunity for members to participate in the early stages of this initiative. Dozens of members attended meetings to discuss the unique membership needs […]
CSAA International announced the winners of the CSAA 2015 Excellence Awards on June 25 at the Electronic Security Expo (ESX) in Baltimore, MD. The winners are: Central Station of the Year: Guardian Protection Services Central Station Support Person of the Year: Kyle Johnson, DMC Security Services Central Station Operator of the Year: Susan Farris, Security […]
