CSAA’s new “Voice of the Customer (VoC)” initiative will lay the foundation for the future direction of CSAA. The special work group meetings held on June 23 in Baltimore were the first exciting opportunity for members to participate in the early stages of this initiative. Dozens of members attended meetings to discuss the unique membership needs of the Owner-Operated / Regional, National, Contract Monitoring, Proprietary, and Associate “sectors.”
CSAA member Brandon Freedman was on hand to snap photos of the members who arrived at ESX early to participate in VoC.
Following the meetings, CSAA staff compiled notes from each group’s discussion and searched for commonalities and critical action items. A full report was to be made available to all members for comment.