COPS Monitoring announced today the promotion of Shannon Handy to Site Manager of New Jersey Operations, recognizing her ten years of service, leadership growth, and continued commitment to operational excellence.

Handy has spent her entire career at COPS Monitoring in the New Jersey monitoring center. She has progressed through multiple roles, including Dispatcher, Shift Supervisor, Shift Manager, Hiring Agent, and, most recently, Assistant Site Manager. Her advancement reflects a deep understanding of operations, a strong alignment with company culture, and a consistent willingness to take on greater responsibility.

In her new role, Handy is responsible for the growth and success of the New Jersey Operations Department. Her areas of focus include staffing, quality performance across response and customer service, and identifying and developing future leaders within the organization. She reports directly to the Vice President of Operations and oversees two Assistant Site Managers, an additional ten members of the New Jersey management team, and dozens of dispatchers. She will also lead initiatives focused on continuous improvement, operational efficiency, and overall output while maintaining the high service levels COPS is known for.

“Shannon has consistently demonstrated a tenacious approach to her work and a clear understanding of what excellence looks like in a professional monitoring environment,” said Jim McMullen, President and Chief Operating Officer. “She has grown into a strong operational leader, is highly respected across the organization, and has earned the trust of both her peers and the leadership team.”

Handy’s leadership approach aligns closely with COPS Monitoring’s expectations as the company continues to pursue disciplined growth and ongoing performance improvement.

“I’ve grown my entire career here in New Jersey, and I take a lot of pride in the people and the work that happens every day in this operation,” said Handy. “My focus in this role is supporting our teams, maintaining the quality our customers expect, and helping to develop future leaders who care just as much about doing things right.”

In conjunction with this announcement, Anthony Tabbita, an 18-year COPS veteran, has been appointed to the role of Assistant Site Manager in the New Jersey operation.

NAPCO Security Technologies, Inc. (NASDAQ: NSSC), a leading manufacturer of electronic security products, announced the creation of the Chief Revenue Officer (CRO) role and the appointment of Joseph C. Pipczynski, Jr. to the position, effective January 20, 2026. Joe Pipczynski will report to Kevin Buchel, President and Chief Operating Officer. In addition, Stephen Spinelli, Senior Vice President of Sales, will report directly to Mr. Pipczynski.

As Chief Revenue Officer, Joe will be responsible for leading NAPCO’s global revenue strategy, with a focus on the Company’s core markets of security, commercial fire, access control, and locking solutions. He will play a fundamental role in advancing NAPCO’s growth initiatives, including the launch of its MVP® cloud-based access platform, as well as the new MVP-Ready™ NA-Series Access Panels and electronic networked wireless access locks from NAPCO’s Alarm Lock and Marks USA divisions.

Mr. Pipczynski is a New York–based executive with more than 40 years of domestic and international leadership experience across sales, business development, marketing, and global expansion within the commercial, security, and defense markets. He brings a strong track record of building strategic partnerships and accelerating revenue growth in technology-driven organizations.

“Joe’s experience and strategic leadership make him a valuable addition to NAPCO’s executive team,” said Kevin Buchel. “As we continue to expand our recurring revenue base and introduce next-generation access and locking solutions, his leadership will be instrumental in driving our long-term growth strategy.”

Pipczynski holds a Bachelor of Science in Business Administration from The Citadel and an MBA from Dowling College. Earlier in his career, he also played professional football in the National Football League with the Seattle Seahawks and New York Jets.

“I’m excited to join NAPCO at such an important time in its growth,” said Pipczynski. “The Company’s strong reputation for innovation positions it well for continued success. I look forward to executing on the corporate strategic plan, with a focus on expanding customer segments and business partnerships while further strengthening operations.” Feel free to reach out to Joe P. at NAPCO Security Technologies, Inc.  jpipczynski@napcosecurity.com