NAPCO Security Technologies Inc. is pleased to announce that its Alarm Lock Trilogy® Series Wireless Access Control Locks have been recognized by facility maintenance decision-makers as the award-winning locking product for the Maintenance Innovation Award in Safety. This 2022 Annual Award, just announced, is said to “recognize innovations and excellence in products, that contribute to the efficient and profitable operation and management of commercial buildings and institutions in the United States”. For over a decade, Alarm Lock’s popular Trilogy Locks have been #1 in their class, setting the benchmark when it comes to electronic access control locks, and its US-Based parent company, NAPCO, has continued to expand the line and integrate it with its other security technologies, offering a superior solution for every type of door and opening, inside and out, including schools, corporations, chain stores, airports and more.

Napco’s winning Trilogy Series Locks easily retrofit standard door locks and accept digital PIN codes or Prox ID card credentials for a few, to thousands of access control users.  The advanced wireless lock line features extra-long-life battery-operated standalone digital, prox, and classroom lock-down keyfob locks, with HID or iClass Prox readers and/or integrated wireless networking, in second-generation Trilogy Networx® wireless access locks, which add server control and optional real-time access control platform operation (using Napco’s Continental CA4K, or Lenel Systems). Trilogy Networx models offer building managers and occupants the added safety of providing global lockdown in seconds, in an emergency, activated from a server, any lock or lock group, or personal keyfobs.  BHMA Grade 1 durable, and proven low maintenance, Trilogy Networx Locks in cylindrical and mortise models, also reduce labor requirements, providing automatic lock/unlock or programming updates by schedule, eliminating door-to-door guard tour operations and audit trail queries.  Alarm Lock’s Trilogy Access Locks can be neatly installed in less than an hour, allowing facility managers and institutional and retail locksmiths to add wireless access control to one door at a time, with consistent operation, to varying door types (wood, metal, glass). The locks offer a multi-level access hierarchy, of master, management, and user codes, as well as one-time service codes, to readily customize to any business or building’s needs.

Most recently NAPCO, integrated the Trilogy Locks with new smart device App control with convenient mobile credentials, as part of its AirAccess® Cell/Cloud-Based Access Control System, which itself won multiple awards, offering easy cell-based wireless networking and central monitoring station reporting, speeding deployment, and eliminating IT Dept/Network burdens.

NAPCO offers intro classes and professional trainings online and in the field and supports the product with 24mos warranty.  For more information or to contact Napco’s Alarm Lock Team  visit www.alarmlock.com or email sales@napcosecurity.com

NAPCO Security Technologies is pleased to announce that it has recently become a PASS Partner (Partner Alliance for Safer Schools) as part of its commitment to help provide more school and campus solutions, in the face of the escalating violence and tragedies nationwide. PASS K-12 is a well-respected program that offers comprehensive information and objective guidelines for securing school facilities, created by a multidisciplinary team spanning security, education, infrastructure, and corporate sectors. PASS presents the comprehensive tools and insights needed for public safety and security professionals; school administrators and school boards, to work in concert to implement a tiered school security protection approach, from inside to the outer perimeter.

“NAPCO ‘s joining the Partner Alliance for Safer Schools was a natural for us – Knowledge is power, and it’s especially critical when it comes to school security, from my perspective both as NAPCO’s SVP of Sales, as well as the father of school-age children,“ said Stephen Spinelli. As a long-time trusted source in some of the largest school districts and best-known educational institutions across the country, NAPCO Security Technologies, and its divisions, Marks USA, Alarm Lock, and Continental Access have developed a wide range of security technology solutions, to fit any classroom, campus & budget for intrusion & commercial fire alarms and reporting, school and classroom locking, and access control, video, visitor- and security-management. As part of our PASS K-12 partnership, we will now be developing new school security training courses, and incorporating the PASS K-12 Program, taught by certified NAPCO trainers, for security providers and campus security professionals.

For more on NAPCO’s School Security Initiative & its Technology Solutions, and updates on Trainings go to www.savischools.com or call 1.800.645.9445.

NAPCO Security Technologies prides itself on providing the highest quality, most reliable product, backed by our experienced technical support team, with a combined century of real-world security expertise. They are always here to help, enhancing our customers’ user experience and ensuring all is made as easy as possible for the many security professional dealers, integrators & locksmiths who call in or are seeking technical advice. Recently, the department has been expanded, and many new updates have been made in our NY-Headquarters-based Technical Support Department operations & Online Tech Support Library, to expedite getting the help our Security Pro customers need.

 

Always improving upon speed and efficiency, Napco’s Award-Winning Technical Support team, located in NY Headquarters, central to Napco Engineering and Management, like NAPCO itself, will now also be integrated to enable Team Members to handle inquiries on the full range of Napco Security Technologies products in Access Control, Commercial Fire, Intrusion, and Locking Hardware, assisted by a full-featured interactive product knowledge database that not only summarizes prior calls but also includes trainings completed and notes from your interactions with the Napco Sales Team – for a 360-degree view. Also, since many call us directly from the field, while on an installation, in addition to dynamic hold-time messaging, now instead of hanging on the phone for the next available Napco Tech, we’ve added a new callback option. Just choose the option when you call, and we’ll call you back, while you retain your spot in the queue, and rest assured the first available support team member will call you right back on any number you provide.

 

Also newly added online, is the “What’s New?” button, to immediately access all newly-released tech documents. With product & programming manuals being added and often updated, this feature offers a quick solution to help save time on any questions that may arise – filtering for the latest, greatest, and most popular docs instantly. Debuting in 2023 is a new Customer Self-Service Portal, where security professionals will have access to our active product technical knowledge base, built by our team of specialists, to directly answer their questions.  

 

“We are constantly looking for ways to improve our customer experience. The field experience of our Technical Support Specialists helps us to quickly diagnose and suggest remedies for the issues we’re presented with a very high first contact resolution rate. We’re committed to your success.”

 

 – Dominic Macri, Sr. Director of Technical Services

 

Security Pros: Get your Tech Support login today, to stay on top of all the newly released tech tips & manuals for Napco, Alarm Lock, Continental Access, and Marks USA, all in one place, categorized by product brand or document type. Lastly, don’t forget to subscribe to Napco Technical Support’s YouTube Channel (@napcotechlibrary1539 ) – There’s a whole library of quick how-to videos and tech tips, done by our team members, many in direct response to your most frequently asked questions- available 24/7.  New tech help videos are added weekly. For Security Professionals Only – For more on Napco Technical Support or Tech Trainings go to www.napcosecurity.com “Resources” section or call 1.800.645.9440.

NAPCO Security Technologies, is pleased to offer expanded free trainings to dealers, locksmiths and integrators on both its easier-to-install, faster-to-deploy, cellular- or cloud-based access control system solutions. Its new AirAccess systems, powered by StarLink Cellular; and, E-Access software-free systems, are a great alternative to complex enterprise systems and far simple to scale for SMBs. These intro classes, cover both systems, and are designed to help security dealers get in on the profitable, in-demand, mass Access Control business, using technologies that save time and complexity, by avoiding conventional networking &/or IT-Dept interactions and delays. At ISC East, Napco held one of these free product trainings to a captivated group, presented by David Donovan, Napco Regional Sales Manager. And Napco is now expanding these free training offerings nationwide, locally and at its distributors, often as popular “lunch & learns”, as well as in online zoom presentations.

Napco offers 2 new scalable access control technology solutions , right-sized for small & medium businesses, and ideal for dealers who want to simply offer clients hotly-demanded access traditionally required by advanced access control enterprise-class networking.  First, is award-winning AirAccess® a cellular- & cloud-based system that uses Napco’s well-known StarLink Cellular to automatically make network connections, outside the customer’s IT dept network and firewall. It eliminates setup hassles, IT delays/interactions, ISP changes, etc, and can use your choice of any Wiegand readers with wireless 1-Door panels, or top-rated wireless access locks inside or out, or both. And it offers twice the RMR-earning potential, because dealers can not only host /manage their accounts’ systems remotely at the dealer’s own server, but also provide them with cellular central station monitoring and SMS cellphone alerts, as well.

Also new from Napco is E-Access, a Software-Free embedded access system that frees dealers from costs, time, and trouble spent loading access control software onsite and doing perpetual updates to it and associated drivers or hardware down the road. That’s because Napco E-Access 1-,2-, 4-door modular panels are self-contained, and use any web-browser to sign-in and manage the secure Linux-based system. Both systems, sold at Napco distributors, are super-scalable from a few doors and users to hundreds, and they offer easy smart mobile Apps with free built-in credentials and command-control and lock-down security for authorized users.

For more, dealers can contact their local Napco Sales Rep, check our online class schedule at www.napcosecurity.com/seminars, ask about AirAccess & E-Access at their Napco security distributor, or call Napco HQ 1.800.645.9445. New classes are being added daily.