TMA Opens Annual Awards Competitions – Apply by April 17th

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TMA is pleased to announce the opening of it two prestigious annual awards competitions for security monitoring centers and the professional staffs – TMA Excellence Awards and TMA/SSI Marvel Monitoring Technology Award (Marvel Award).

TMA’s Excellence Awards recognizes the achievements, performance, and dedication of both listed monitoring centers and key individuals (from any listed or non-listed monitoring centers) who work for monitoring centers. SDM magazine sponsors this award and offers editorial coverage for winners. Learn more about these awards.

The Marvel Award was established in 2018 to identify a monitoring center (listed or non-listed) for introducing new innovations in terms of internal processes, customer service, or new services. Our industry is rife with innovation! Enter the competition and show us what you proud of your team! Learn more about the Marvel Award.

The deadline for both award competition submissions is April 17, 2020. Awards will be presented at ESX 2020 in Nashville this June.

Questions? Call or email Leigh A. McGuire (703-660-4916). 

CSAA History: Stan Lott

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Robert A. Bonifas, President and CEO, Alarm Detection Systems, Inc. recently found photos of himself and Stan Lott from 1989. ” I ran across an album of many photos from a CSAA “Study Mission” trip to Australia that was done after a Hawaiian CSAA convention. The pictures are of a CSAA Stan Lott and others.,” he said.

“When John Murphy was president of CSAA he had me stand up and tell the membership who Stan Lott was because neither he nor most of the membership knew who Stan was and what he had done for the association to cause him to be memorialized for CSAA’s most prestigious award.

“These pictures probably were the last pictures taken of Stan before his death at the age of 46 in early 1989. The enclosed picture with more than Stan and I also have a few more people who are also deceased, Peter Newman who for many years was CSAA volunteer Treasurer and if my memory is correct was 83 in this picture and the big guy Larry Gass  who owned an alarm company called Tulsa Security, Inc. in Tulsa Oklahoma. The woman in the picture was a tour guide.

 

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Support 911 Professionals in Getting the Recognition They Deserve

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The federal government currently classifies 9-1-1 operator positions as administrative/clerical in nature, in the same group for secretaries, office clerks, and taxicab dispatchers, which is inaccurate and a disservice to the lifesaving work and dedication of these professionals.  In partnership with APCO International, TMA is seeking your support for the bipartisan, bicameral , a simple zero-cost bill that would fix the federal classification by appropriately grouping Public Safety Telecommunicators with other “Protective” occupations.

Many of you work closely with 9-1-1 operators across the United States. You, more than most, understand the nature of the specialized training that is required and the depth of commitment to helping those in need. TMA asks you to take a few minutes to lend your support to this legislation aimed at raising the profile of your colleagues. It’s good governance, and it’s a much-deserved recognition for the 100,000 Public Safety Telecommunicators in our country.

Public Safety Telecommunicators should be categorized as Protective Service Occupations, which includes a broad range of “protective” occupations: lifeguards, gambling surveillance officers, fish and game wardens, parking enforcement workers, firefighters, and playground monitors, among others. Reclassification is common sense, and about getting Public Safety Telecommunicators the recognition they deserve for the work they do every day to protect and save the lives of the public and first responders.

Please support the 9-1-1 SAVES Act by sending a letter of support to those representatives who support the Act or a letter to request support.

The links below take you to a dynamic form on APCO’s website. You need simply provide your contact information and the appropriate letter is sent automatically to your representatives and senators. The process takes just minutes to complete.

Thank you for your time and support!

Finalists for 2019 TMA/SSI Monitoring Technology “Marvel” Award Announced

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The Monitoring Association and Security Sales & Integration announced the finalists for “the Marvel” — the inaugural TMA/SSI Monitoring Technology “Marvel” Award. They are:

  • CPI Security
  • Securens Systems Pvt. Ltd.

This award honors innovations in monitoring center technology. It is co-sponsored by TMA and Security Sales & Integration (SSI) and coordinated by the TMA Technology Committee.

The purpose of the Marvel is to provide recognition for monitoring centers creating and/or using cutting-edge technology and to raise awareness of these new technologies.

The Marvel will be presented to one overall winner for the “best adoption of new technology to advance your business.” Submission categories included:

  • Best implementation of video verification
  • Best implementation of PERS monitoring
  • Best technology to build efficiency in monitoring
  • Best cybersecurity
  • Best new business model
  • Best migration to the cloud

The winner of the Marvel will be announced on June 3, 2019 in Indianapolis (as part of the 2019 Electronic Security Expo) and will be featured in the August 2019 Monitoring Issue of SSI. Runners-up will also receive coverage in the issue.

2019 TMA Excellence Awards Finalists Announced

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The Monitoring Association (TMA) is pleased to announce the twelve finalists for the 2019 TMA Excellence Awards. Listed in alphabetical order by company within each category, they are:

2019 TMA Monitoring Center of the Year

  1. CPI
  2. Guardian
  3. Lydia (COPS)

2019 TMA Manager of the Year

  1. Tracy Ehrsam, Habitec Security
  2. Patricia Morse, Richmond Alarm Company
  3. Sarah Murphy, Sonitrol

2019 TMA Operator of the Year

  1. Ciera Cannon, Universal Atlantic Systems
  2. Jane Starkey, Habitec Security
  3. Charles White, Affiliated

2019 TMA Support Person of the Year

  1. Adam Crowe, Alarm Systems
  2. Ben Perry, Universal Atlantic Systems
  3. Robert Rodriguez, Affiliated

“Each year, we take tremendous pride in recognizing Monitoring Centers who demonstrate their commitment to excellence, as well as those working in key support roles within the monitoring industry whose dedication, skills, and abilities set them apart from their peers,” said Leigh A. McGuire, director of Marketing and Communications, TMA. “Our finalists this year represent the best–in-class within the monitoring industry today and we extend our sincere congratulations to each company and professional.”

The TMA Monitoring Center Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed monitoring center (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of professional monitoring services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved monitoring centers.

The TMA Monitoring Center Excellence Awards are co-sponsored by SDM Magazine, which will publish a feature story on the winners later this summer. Entries are judged by a blue-ribbon volunteer judging panel appointed by TMA. The four winners will be announced at the Opening Reception of the 2019 Electronic Security Expo (ESX) on Monday, June 3, 2019.

NY State Police Officer to Receive 2019 TMA Public Sector Award

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The Monitoring Association [TMA] is pleased to announce New York State Lieutenant Rachael VanDeusen is the 2019 recipient of its Public Sector Award. Lt. VanDeusen is credited with leading the efforts to expand access to TMA’s ASAP-to-PSAP1 Service via the New York eJustice Information System (CIIS). She will be the fifth recipient of the award, which was established in 2015 to recognize a public sector individual’s contribution to the alarm industry and its subscribers. Lt. VanDeusen will receive the Award at a luncheon on June 6 at the Electronic Security Expo (ESX) in Indianapolis, IN

The ASAP-to-PSAP service, launched in 2011 as a public-private partnership, is based on an American National Standard developed jointly by the Association of Public Safety Communications Officials (APCO) International and TMA, then the Central Station Alarm Association (CSAA). The service provides a standardized method, through the use of automation and the power of Nlets, to deliver alarm notifications to 9-1-1 Public Safety Answering Points (PSAPs). The result can be an increase in the likelihood of law enforcement apprehensions for crimes in-progress and of fire quickly extinguished with minimal property damage. ASAP can be a life-saver for a medical emergency patient when every second counts.

“Through her efforts in sharing her vision with the New York State Police command staff and in working in collaboration with COMMs, Lt. VanDeusen has introduced life-saving technologies that will ultimately lead to greater safety throughout her community,” stated Ivan Spector, president, TMA. “She has demonstrated extraordinary leadership and determination. TMA is very honored to present this year’s Public Sector Award to Lt. VanDeusen in recognition of and appreciation for unwavering efforts.”

Of particular significance, Suffolk County Fire Rescue Communications Center (known as COMMs) will be the first fire-only PSAP in the nation to be connected to ASAP via a state law enforcement system. Traditionally, by policy or law, non-law enforcement agencies have not been able to access the state CISS system, the primary method for PSAPs to access the ASAP service. COMMs is a part of the Suffolk County Government, servicing 1.5 million residents and 10,000 first responders.

The award recipient must be nominated by one or more TMA members in good standing. Bob Turner, TMA ASAP Consultant and Jay Hahn, former President and former Executive Director & CEO of TMA put Lt. VanDeusen’s name forward for consideration.                            

Visit TMA’s website to learn more about previous winners of its annual Public Sector Award and the ASAP-to-PSAP service.

Lt. Rachael VanDeusen

Morgan Hertel Honored with TMA’s Lott Award

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Rapid Response’s Morgan Hertel Honored with Stanley C. Lott Award at 2017 TMA Annual Meeting

Morgan Hertel, vice president of Technology and Innovation for Rapid Response Monitoring Services, Inc. was awarded The Monitoring Association (TMA)’s highest honor, the Stanley C. Lott Memorial Award for Exemplary Service, at the 2017 Annual Meeting in Scottsdale, AZ on October 11.

This award was created to honor the memory of Stanley C. Lott, a TMA (CSAA) past president renowned for his above-and-beyond efforts to lead and financially support the Association through difficult times.

“As always, the Lott Award was presented to a person who has demonstrated above and beyond commitment to our association and to the industry over a number of years,” said Pamela J. Petrow, then-president of TMA, who presented the award. “Morgan is someone who gives tirelessly of his time through committee work, responding on our digital community board, and in one-to-one consultation, all in an effort to improve our association and to educate others in the industry … including his competitors!”

“Morgan is a chair or participant on numerous committees – not only TMA’s, but on SIA, ESA, AICC, PPVAR and UL groups,” Petrow continued. “I would guess that the majority of people present when we announced his name at the Annual Meeting have benefited from Morgan’s knowledge and wisdom, which he shares so generously. I am honored to be the president who presented Morgan with the Lott Award – it is richly deserved.”

Hertel has been with Rapid Response since 2012. His work has led to many technological enhancements to the company’s infrastructure and the development of its west coast monitoring center in Corona, CA. He is well known throughout the industry, is a contributor to many industry publications and has served in various capacities in its education programs and in the development of standards. He is the chair of TMA’s Contract Monitoring Council and, in June 2017, was elected to the position of Vice President on the TMA Board of Directors.

“This is really an honor and a privilege – not only to receive this award but to be here at the TMA Annual Meeting,” said Hertel. “One of the reasons I do what I do is a personal belief in the importance of giving back. I think many in our industry feel the same way. You give back to your community, church, faith, your industry that’s provided you with a great living over the last 40 years. I’m honored to receive this and it’s great to be recognized, but really it’s another opportunity for inspire other industry members and their kids and the people following behind us to start giving back.”

Find out more about the Stanley C. Lott Award and view the list of recipients since 1991 at http://tma.us/stanley-c-lott-award/.

Morgan Hertel (left) and Pam Petrow

Rapid is 2016 CSAA Central Station of the Year

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Vivint and Vector Also Honored at ESX on June 9
CSAA is pleased to announce the four winners of the 2016 Excellence Awards:

Central Station of the Year: Rapid Response Monitoring Services, Inc.
Central Station Manager of the Year: Michelle Lindus, Vivint Smart Home
Central Station Operator of the Year: Amy Cerney, Vivint Smart Home
Central Station Support Person of the Year: David Carter, Vector Security, Inc.

Rapid Response’s core belief is three-pronged: people, training, and technology. The Excellence Awards judges determined that this outstanding company proved to deserve the spot at the pinnacle of our industry. Rapid’s application detailed extensive plans for disaster recovery, false alarm reduction, education and training, technology innovation, customer relations, and community outreach efforts including charitable activities. Its leaders are heavily involved in bettering the industry through volunteering with industry associations to advance important issues such as standards, public sector engagement, and legislation.

Michelle Lindus is Central Station Manager at Vivint, where she leads a team of 140. She participated in the establishment of Vivint’s HOME Quality Service policy to ensure world-class customer service and heads the team that specializes in false alarm reduction. A perpetual student who is always reading, researching and testing new ideas, Michelle has a passion for service in the alarm industry that compels her to work holidays alongside her team and volunteer her off time to CSAA education programs.

David Carter is East Central Station Tech Support Leader at Vector, where he started in 1997 as an operator in data entry. He is a key member of the Disaster Recovery Team and excels at quickly troubleshooting and solving phone carrier issues. Always striving to expand his knowledge, David is known for his willingness to travel to other sites for technical projects and to stand in as an operator or tech support representative whenever needed, and for his commitment to ensuring no piece of equipment ever fails.

Amy Cerney has been a Monitoring Representative at Vivint for ten years. Her responses are frequently featured in company-wide reports of exceptional service; she ably mentors new representatives; and is known as a comforting voice of calm for customers. She is a shining example of Vivint’s and the security industry’s core values to protect lives – last year, she donated a kidney to save the life of a Vivint co-worker.

The CSAA Central Station Excellence Awards recognize any FM Approvals, Intertek/ETL or UL-listed central station (CSAA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The purpose of the awards program is to:

  • Establish and promote the inherent value of central station services in general.
  • Honor those who have made the most significant contributions to the service.
  • Promote the distinct level of professionalism attained by NRTL-approved central stations.

The CSAA Central Station Excellence Awards Program is sponsored by SDM Magazine.

Entries are judged by a blue-ribbon judging panel appointed by CSAA. The four winners were announced at the 2016 Industry Excellence Awards Breakfast at ESX in Fort Worth on Thursday, June 9. For past winners and more information, visit csaa.org/csaa-excellence-awards.

Chief McEwen to Receive 2016 Public Sector Award

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VIENNA, VA (June 1, 2016) – Chief Harlin McEwen is the recipient of CSAA’s 2016 Public Sector Award. This special honor is given by CSAA in recognition of a public sector individual’s contribution to the alarm industry. He will be presented with the award at the 2016 Electronic Security Expo (ESX) Public Sector Luncheon on Thursday, June 9, at the Fort Worth Convention Center.

“It is our pleasure to recognize Chief McEwen for his tireless efforts to advance the relationship between monitoring companies and our partners in the public sector,” said CSAA President Pamela J. Petrow.

Chief McEwen served for 13 years as the Chief of Police for the Cayuga Heights, New York Police Department before moving on to serve as the Deputy Commissioner for the NY State Division of Criminal Justice Services. He later returned to police work, serving as the Chief of Police for the City of Ithaca, NY, before taking the position of Deputy Assistant Director of the FBI.

In addition, he served for more than 37 years as the Chairman of the International Association of Chiefs of Police (IACP) Communications & Technology Committee. During that time he was the principle representative and spokesperson for the IACP on matters relating to Communications & Technology. For this ongoing work, in 2000, the IACP honored him with a presentation of the first (and only) Lone Star Distinguished Award, and in 2006 he was elected as IACP Honorary President.

McEwen has also served as a distinguished Member of the Executive Steering Committee of the Global Advisory Committee, a Federal advisory group to the U.S. Attorney General. The GAC has been responsible for the development and implementation of numerous innovative justice information sharing standards and programs.

Since 2012 he has served as the Chair of the FirstNet Public Safety Advisory Committee. In this role he is leading the efforts of the 42-member PSAC to interact with the FirstNet Board and staff and the nationwide public safety community to develop and implement a new Nationwide Public Safety Broadband Wireless Network.

McEwen played a critical role in the launch of CSAA’s ASAP program and has worked tirelessly in its promotion.

“I am deeply honored with being selected for this prestigious award and have enjoyed working with the members of the Central Station Alarm Association for many years,” said McEwen.  “The continued close working relationship between the public safety community and CSAA is resulting in greatly improved public safety services to the public.”

The award recipient must be nominated by one or more CSAA members in good standing. Two CSAA Past Presidents, Lou Fiore and Jay Hauhn, put McEwen’s name forward for consideration. Fiore noted that, “An essential component of ASAP is its connection to the Nlets network. Chief McEwen was instrumental in bringing CSAA’s ASAP program together with Nlets.”

“Chief McEwen’s leadership of the First Responder Network Authority (FirstNet)’s Public Safety Advisory Committee, and his commitment to engaging the alarm industry in FirstNet’s activities, has been critical to the advancement of our relationship with FirstNet and our favorable positioning for the future,” said Hauhn.

For more information, contact Elizabeth Lasko at CSAA, 703-242-4670 or ewlasko@csaaintl.org.

 

About CSAA International

The Central Station Alarm Association International (CSAA) is an internationally-recognized non-profit trade association that represents professional monitoring companies that are listed by a CSAA-approved Nationally Recognized Testing Laboratory, such as FM Global, Intertek/ETL or UL. CSAA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. Since its incorporation in 1950, CSAA has served its members’ interests through education, online training, meetings and conventions, certification, insurance, and industry standards. www.csaaintl.org. For more information, contact Elizabeth Lasko at CSAA, 703-242-4670 x 16.

2015 CSAA Marketing MARVEL Award Winner is COPS Monitoring

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VIENNA, VA (July 17, 2015) — CSAA International announced the winner of the CSAA 2015 Five Diamond Marketing MARVEL Award on June 25 at the Electronic Security Expo (ESX) in Baltimore, MD. COPS Monitoring was honored for promoting its CSAA Five Diamond status to gain a competitive edge in the marketplace.

The CSAA Five Diamond Marketing MARVEL Awards Program recognizes CSAA Five Diamond companies that have used their CSAA Five Diamond designation to better position themselves in the marketplace. This program is sponsored by Security Sales & Integration (SSI). 

“We are proud to be named as this year’s Marketing MARVEL Award winner,” said David Smith, Director of Marketing for COPS Monitoring. “We work hard behind the scenes every day for our dealers helping to safeguard their customers and hard-earned reputations. We believe when we win, our dealers win. We hope that proudly advertising our network of CSAA Five Diamond central stations and being named last year’s Central Station of the Year not only help give our dealers peace of mind, but also contribute to their competitive edge in the marketplace.”

The company submitted an integrated marketing plan that prominently featured their CSAA Five Diamond status on advertising, newsletters, their website, exhibits, company overview, sales literature, and even business cards.

“CSAA is pleased to recognize COPS for their exemplary and creative efforts to use their Five Diamond status to increase their visibility in the marketplace,” said CSAA Executive Director Jay Hauhn. “When our CSAA Five Diamond companies spotlight their certification through public promotion, consumers become more aware of how important it is to choose high-quality professional monitoring. Congratulations to COPS for making Five Diamond such an important part of their marketing plan!”

The CSAA Five Diamond Program is a balanced certification program providing its companies a distinction in the central station monitoring marketplace because it signifies five points of excellence:

  1. Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
  2. Commitment to the highest levels of customer service.
  3. Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the CSAA online training series.
  4. Commitment to raising the industry standards through CSAA membership and participation in its activities.
  5. Commitment to reducing false dispatches.

The purpose of the CSAA Five Diamond Marketing MARVEL Awards Program is to:

  • Recognize and honor companies that have used their CSAA Five Diamond designation in creative ways to gain a competitive advantage in the marketplace.
  • Inspire others to market their CSAA Five Diamond advantage.
  • Help other CSAA Five Diamond companies create their own CSAA Five Diamond Marketing Toolkit.
  • Heighten awareness of the CSAA Five Diamond Program to CSAA members and the industry at large.
  • Inspire ALL companies engaged in security monitoring to enrich their operations by educating them about the “best marketing practices” of CSAA Five Diamond companies.
  • Elevate the profile of CSAA Five Diamond companies and CSAA for their professionalism in the eyes of the mainstream media and general public.

All CSAA Five Diamond Marketing MARVEL Award entries are reviewed by a panel of judges selected by CSAA and members of the CSAA Five Diamond Marketing MARVEL Awards Program Subcommittee. The judges are not affiliated with any currently-operating central station.

Watch for coverage in SSI and CSAA Dispatch later this summer. Contact Elizabeth Lasko at CSAA for photographs and more information.

 

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 About CSAA International

The Central Station Alarm Association International (CSAA) is an internationally-recognized non-profit trade association that represents professional monitoring companies that are listed by a CSAA-approved Nationally Recognized Testing Laboratory, such as FM Approvals, Intertek/ETL or UL. CSAA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. Since its incorporation in 1950, CSAA has served its members’ interests through education, online training, meetings and conventions, certification, insurance, and industry standards. www.csaaintl.org. For more information, contact Elizabeth Lasko at CSAA, 703-242-4670 x 16.