Cincinnati, OH Becomes 62nd ASAP-to-PSAP

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The City of Cincinnati OH is the 62nd Emergency Communications Center in the United States to implement ASAP, and the 4th ECC in the state of Ohio to implement ASAP.

According to Bill Hobgood, the consultant who managed the Cincinnati Ohio ASAP implementation, “Cincinnati Emergency Communications Officials are thrilled with the ASAP go-live. On day two of the ASAP go-live, an area of Cincinnati experienced a power outage that normally would have resulted in a barrage of calls coming into the call-taking queue from alarm companies calling in alarms via telephone. Because ASAP completely bypasses the call-taking process with no telephones involved, there was no backlog this morning during this outage. One official noted that the ASAP implementation was one of the smoothest projects implemented at the city of Cincinnati’s ECC.”

Cincinnati OH went live on October 15th & 16th with Rapid Response Monitoring iand Vector Security initially, followed by Security Central, Alert 360, Tyco (Johnson Controls), Affiliated Monitoring, AT&T Digital Life, the National Monitoring Center, Vivint, Brinks Home Security, Guardian Protection, and Protection One. ADT will be live with Cincinnati in the next few weeks.

West Palm Beach, FL – 61st ASAP-to-PSAP Launched

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West Palm Beach, FL became the 61st Emergency Communications Center (ECC) in the country to implement the ASAP-to-PSAP program and the 8th ECC in the state of Florida. The following alarm companies became functional as of October 10, 2019 in the order listed below:

Vector Security and Rapid Response, followed by Affiliated, Security Central, Tyco, Alert 360, Protection One, AT&T, Guardian Protection, ADS Security, Brinks Home Security, Vivint, and National Monitoring Center. ADT is in process and will be coming online at a later date.

Learn more about TMA’s ASAP-to-PSAP service.

Hanover County, VA – 60th ASAP

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Hanover County is the 60th in the United States to implement ASAP, and the 11th ECC in the state of Virginia to implement ASAP.  Hanover County went live on September 17th with Vector Security and Rapid Response Monitoring initially, followed by Affiliated Monitoring, AT&T Digital Life, Guardian Protection, Brinks Home Security, the National Monitoring Center, Protection One, Security Central, Tyco (Johnson Controls), and Vivint. ADT and Richmond Alarm will be live with Hanover in the next few weeks.

Learn more about ASAP-to-PSAP.

Powhatan County VA is the 56th PSAP

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Powhatan County VA is the 56th Emergency Communications Center (ECC) in the United States and the 10th ECC in the state of Virginia to implement the ASAP program. Powhatan County went live on Tuesday, August 13th with Vector Security and Rapid Response Monitoring. Approximately 8 – 10 additional alarm companies will be going into production with Powhatan County by the end of September.

The Powhatan County implementation was also the first implementation for a Computer-Aided Dispatch (CAD) vendor platform new to the ASAP program. Motorola Solutions introduced their Spillman Flex ASAP interface solution. Powhatan County was chosen as the first implementation site for the Flex platform.

“Implementation of the ASAP-to-PSAP program will help eliminate the potential for clerical errors, reduce telephone call volumes to the 9-1-1 Center from alarm companies, and most importantly, reduces 9-1-1 call-processing times by as much as 2-3 minutes. We all know that every second counts in an emergency and by reducing 911 processing times we help save lives, protect property, provide faster response times to in-progress events, and potentially help apprehend more criminals,” said Thomas Nolan, PSC-911 Director for Powhatan County

Vector and Rapid Response were the first alarm monitoring companies to go live with Powhatan County. “The County is very appreciative of Vector and Rapid Response support and work in helping us bring this new technology to our citizens. We also know that without the direct direction/support from Mr. William Hobgood, (the inventor/architect of ASAP to PSAP program) this service wouldn’t be in use today,” said Director Nolan.

Bradenton, FL is now live with ASAP

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The City of Bradenton FL is the 55th PSAP in the United States and the 7th PSAP in the state of Florida to implement the ASAP program. The City of Bradenton went live on Wednesday, August 7th with Vector Security and Rapid Response Monitoring, followed by Tyco (Johnson Controls), Affiliated Monitoring, Brinks Home Security, Protection One, Vivint, Guardian, AT&T Digital Life, National Monitoring Center, Alert 360 and Security Central.

Hamilton County, OH is now live on ASAP

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Hamilton County Ohio is the 54th PSAP in the United States and the 3rd PSAP in the state of Ohio to implement the ASAP program. Hamilton County went live on Tuesday, July 23rd and Wednesday, July 24th with Vector Security and Rapid Response Monitoring, followed by Brinks Home Security, Security Central, Vivint, Protection One, AT&T Digital Life, Guardian Protection Services, Affiliated Monitoring, and Tyco (Johnson Controls).

Charlotte County, FL is now live with ASAP.

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Charlotte County is the 53rd PSAP in the United States and the 6th PSAP in the state of Florida to implement the ASAP program. Charlotte County went live on Monday, July 15th and Tuesday, July 16th with Vector Security, followed by Rapid Response Monitoring, Brinks Home Security, National Monitoring Center, Security Central, Vivint, Protection One, AT&T Digital Life, Guardian Protection Services, Affiliated Monitoring, and Tyco (Johnson Controls).

“We are excited to implement the ASAP to PSAP interface between the Alarm Monitoring Association and our Computer Aided Dispatch system.”,said Melanie Bailey, Charlotte County Sheriff’s Office Public Safety Communications Manager. “This new process will benefit both the community and agency by reducing the time it takes to process an alarm .”

The Monitoring Association Onboards Its 50th, 51st, and 52nd PSAP

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The Monitoring Association (TMA) is pleased to announce the addition of three new PSAPs (Public Safety Answering Points) to its ASAP-to-PSAP service, bringing the total number of participating jurisdictions up to 52. Bradley County, TN; Virginia Beach, VA; and, Burleson, TX are the three latest municipalities to go live. Launched in 2011 as a public-private partnership, TMA’s ASAP-to-PSAP service is designed to increase the accuracy and efficiency of calls for service from alarm companies to PSAPs.

Bradley County, TN was the 50th PSAP in the United States and the fourth PSAP in Tennessee to implement the ASAP program. On Wednesday, April 10, 2019, this program went live with ADS Security Nashville initially, followed by Vector Security, Rapid Response Monitoring, Protection One, Brinks, National Monitoring Center, Vivint, Tyco (Johnson Controls), ADT, Alert 360, Security Central, Guardian Protection Services, and Affiliated Monitoring.

“The Bradley County 911 Center is very excited to implement the ASAP program at our facility”, said Randy Sharp, Network Administrator.  “We have only been “live” with the product for 5 days and out of 95 alarm calls, 15% came in through ASAP freeing up approximately 45 minutes of our dispatchers/call takers time.  Time is of the greatest importance in a 911 center and ASAP is giving us back lifesaving minutes.”

The City of Virginia Beach VA is the 51st PSAP in the United States and the ninth PSAP in the Commonwealth of Virginia to implement the ASAP program. Virginia Beach went live on beginning Monday, May 20 through May 22, 2019 initially with Vector Security, followed by Rapid Response Monitoring, Guardian Protection Services, Tyco (Johnson Controls), AT&T Digital Life, National Monitoring Center, Affiliated Monitoring, Brinks Home Security, Vivint, Security Central, Richmond Alarm, Protection One, and ADT.

“Every second counts during an emergency,” said Stephen Williams, Director, City of Virginia Beach Emergency Communications and Citizen Services. “With ASAP, we are pleased to be able to reduce call processing times to provide quicker and more accurate emergency response to our citizens in Virginia Beach.”

The City of Burleson TX is the 52nd PSAP in the United States and the seventh PSAP in the state of Texas to implement the ASAP program. The  City of Burleson went live on Tuesday, May 28, 2019 and Wednesday, May 29, 2019 initially with Brinks Home Security, followed by Vector Security, Rapid Response Monitoring, National Monitoring Center, Security Central, Vivint, Protection One, AT&T Digital Life, Guardian Protection Services, Affiliated Monitoring, and Tyco (Johnson Controls).

Learn more about TMA’s ASAP-to-PSAP service.

Dauphin County PA Operational with ASAP

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Dauphin County PA is the 47th PSAP in the United States and the fourth PSAP in the state of Pennsylvania to implement the ASAP program. This is the second Hexagon ASAP deployment in Pennsylvania following the Hexagon ASAP deployment at Chester County PA.

“The integration between the Computer Aided Dispatch System and the Alarm Monitoring Association not only reduced length of time to dispatch first responders to monitored alarm incidents, it also permits our call takers to remain available to process 911 calls.”, said Stephen Libhart, Director Dauphin County Department of Public Safety.

Dauphin County went live on Tuesday, February 26, 2019 with  Vector Security initially, followed by Rapid Response Monitoring, Protection One, Security Central, Vivint, Affiliated Monitoring, Brinks Home Security, Tyco (Johnson Controls), AT&T Digital Life, and Guardian Protection Services. ADT is anticipated to go live in April with Dauphin County.

Learn more about ASAP-PSAP.

Chesapeake, VA Goes Live with ASAP for Faster, More Accurate Emergency Response

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Technology Automates Emergency Response for More Speed and Accuracy

The City of Chesapeake, VA is the latest municipality to implement Automated Secure Alarm Protocol (ASAP), a technology designed to automate communication between alarm monitoring central stations and public safety dispatch/911 centers.

Chesapeake is the 42nd PSAP in the United States and 7th PSAP in Virginia to go live with the ASAP program as of October 12, 2018.

Electronic data transmission results in the following benefits for residents and first responders:

  • Fewer phone calls to emergency response centers. Alarm center data is passed to public safety dispatch/911 operators electronically within seconds and then provided to first responders upon dispatch.
  • Quicker processing times. Data doesn’t have to be input manually or communicated verbally, resulting in reduced hold times, less chance of human error, and faster responses.
  • Greater accuracy of information transmitted. Electronic transmission of data reduces chances for errors.

More than 900 Vector Security customers in Chesapeake will benefit from improved emergency response times via ASAP. Vector Security assisted the city by helping to perform extensive testing prior to the system going live.

“Virginia is where we debuted ASAP for the first time in 2012,” said Anita Ostrowski, Vice President of Central Station Services, Vector Security. “We’ve come a long way since being the first alarm company to introduce ASAP in Richmond, and we are glad to see the technology make its way into more municipalities across the nation, for the greater safety of our communities.”

ASAP was formed in partnership between The Monitoring Association and The Association of Public Safety Communications Officials, with Vector Security President and CEO Pamela J. Petrow co-chairing the committee.

The city of Chesapeake joins Richmond and Newport News, VA, as well as the counties of York, James City, Henrico and Loudon, VA as the latest emergency response center in the state to go live with ASAP technology.

Nationwide, nearly 50 agencies have implemented, or are in the process of implementing ASAP. For a current list:  http://tma.us/asap/