TMA’s ASAP-to-PSAP Program Marks its 79th and 80th ECCs

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The Monitoring Association (TMA) is pleased to announce the addition its 79th and 80th municipalities to go live with its expanding ASAP-to-PSAP program. Launched in 2011 as a public-private partnership, TMA’s ASAP-to-PSAP service is designed to increase the accuracy and efficiency of calls for service from alarm companies to PSAPs.

“TMA’s ASAP-to-PSAP program experienced nice momentum in 2020 with a new annual adoption record of 18 ECCs across the country,” stated TMA President Don Young. “As the network of ASAP compatible ECCs continues to grow, those not yet using the service are learning firsthand from their colleagues about the time and accuracy improvements that come with ASAP and therefore the enhanced capability for saving lives in the alarm response process. TMA remains proud to deliver this unique service to its members and accomplish their mission for providing professional monitoring capabilities to help better protect life and property in both residential and commercial settings.”

TMA welcomed its 79th ECC, the Cayuga County NY 9-1-1 Center and the 6th ECC in the state of New York to implement ASAP. Cayuga County first went live with Vector Security and Rapid Response Monitoring. A second wave of companies including ADT, Amherst Alarm, Affiliated Monitoring, AT&T Digital Life, Guardian Protection, Brinks Home Security, National Monitoring Center, Protection One, Security Central, Tyco (Johnson Controls), Vivint, and Doyle went live with Cayuga County just days later.

“This is a seamless procedure allowing alarm companies to transfer alarm activations and the data associated directly to our computer aided dispatch system”, said Denise Spingler, Cayuga County 9-1-1 Administrator. “This allows for a more expedited dispatch of emergency services.”

The Paradise Valley AZ Police Communications Center is the 80th Emergency Communications Center (ECC) in the United States and 4th ECC in the state of Arizona to implement ASAP. Paradise Valley went live with Affiliated Monitoring, AT&T Digital Life, ADT, Alert 360, Guardian Protection, Brinks Home Security, National Monitoring Center, Protection One, Rapid Response Monitoring (plus A3 Smart Home), Security Central, Tyco (Johnson Controls), Vivint, and Securitas over a two day period in mid-December.

TMA Welcomes its 74th ECC to its ASAP-to-PSAP Service

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The Raleigh – Wake County NC Communications (RWECC) is the 74th ECC in the United States and 10th NC to implement TMA’s Automated Secure Alarm Protocol (ASAP).

RWECC went live with Rapid Response at 8am EDT on Wednesday, October 7th followed by Vector Security, Quick Response, ADS, Alert360, Tyco, Affiliated Monitoring, National Monitoring Center(NMC), AT&T Digital Life, Brinks Home Security, Protection One, Guardian Protection and Vivint. ADT, CPI Security, Security Central, Holmes Security and Wegmans Security will go live with RWECC in the near future.

Learn more about TMA’s ASAP-to-PSAP.

TMA Welcomes Texas PSAP

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The Galveston County Sheriff’s Office (GCSO) is the 72nd Emergency Communications Center (ECC) in the United States to implement the (ASAP) and the 10th ECC in the state of Texas to implement ASAP. The GCSO went live with Vector Security and Rapid Response, at 8am CDT on Wednesday, July 22nd followed by Security Central, Guardian Protection, Tyco (Johnson Controls), the National Monitoring Center, AT&T Digital Life, Vivint, Affiliated Monitoring, and Protection One.  Alert 360 and ADT are scheduled to go live with the GCSO within the next 2-3 weeks. 

“The implementation of ASAP to PSAP within the Galveston County Sheriff’s Office ECC is anticipated to provide improved efficiency, accuracy and expedition responding to Police, Fire and EMS alarm calls.  This includes business and residential alarm calls within the unincorporated communities of Galveston County, the City of Hitchcock, the City of Clear Lake Shores, the Village of Tiki Island and the City of Bayou Vista”, said Lt. Margo Ihde, Division Commander of Communications. “The Sheriff’s Office is enthusiastic about this advancement to better serve our community; increasing our ability to assist in saving lives and protecting property by decreasing the amount of time it takes to dispatch and subsequently respond to in progress alarm calls.” 

Learn more about ASAP-to-PSAP.

GA County Goes Live with ASAP-to-PSAP

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The DeKalb County GA E-9-1-1 Emergency Communications Center (ECC) is the 66th ECC in the United States to implement ASAP and the 3rd ECC in the state of Georgia to implement ASAP.

DeKalb County went live on Monday, April 27th at 7am EST with Vector Security, then followed by Affiliated Monitoring, Guardian Protection, National Monitoring Center, Alert 360, Vivint, AT&T Digital Life, Tyco (Johnson Controls), Protection One, Brinks Home Security, Rapid Response and ESC. ADT is expected to go-live with DeKalb County in the near future.

Learn more about ASAP-to-PSAP.

Arlington County, VA Goes Live with ASAP-to-PSAP

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The Arlington County VA Emergency Communications Center (ECC) is the 65th ECC in the United States to implement ASAP and the 12th ECC in the Commonwealth of Virginia to implement ASAP.

Arlington County went live on Wednesday, February 12th at 9am EST simultaneously with Rapid Response and Vector Security, then followed by Security Central, Affiliated Monitoring, Alert 360, Richmond Alarm, the National Monitoring Center, Tyco (Johnson Controls), Vivint, Guardian Protection, AT&T Digital Life, and Brinks Home Security. ADT is scheduled to go-live with Arlington on February 18th. 

“In emergency situations seconds count.  The availability of call-takers to answer phones, dispatchers to give and receive critical information over non-congested radio airwaves, and responders to receive key information in the timeliest manner is paramount. It is imperative that emergency communications centers leverage every possible tool to ensure that information that can save lives and property is received and communicated in the most efficient manner possible.  With the implementation of ASAP, the Arlington County Emergency Communications Center has taken a significant step forward in maximizing technology to ensure the best possible customer service for our constituents and providing the best and most current information to our responders.  We are thrilled to be part of the growing community of ASAP users.”  – Dave Mulholland, Administrator, Arlington County Emergency Communications Center.

Learn more about TMA’s ASAP-to-PSAP program.

Memphis Police Department Onboarded as 64th PSAP

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The Memphis TN Police Department Emergency Communications Bureau is the 64th Emergency Communications Center (ECC) in the United States to implement ASAP and the 6th ECC in the state of Tennessee to implement ASAP.

Memphis PD went live on Tuesday, February 4, 2020 at 8am CST simultaneously with Vector Security and Rapid Response Monitoring then followed by Affiliated Monitoring, AT&T Digital Life, ADS Security, Alert 360, Guardian Protection, Brinks Home Security, Protection One, Security Central, Tyco (Johnson Controls), and Vivint over the course of the four day period ending on Friday, February 7th. ADT and the National Monitoring Center are expected to go-live with Memphis PD during the upcoming weeks.

“As Emergency and Non-Emergency Call volume increases annually in the City of Memphis, it was important for the Memphis Police Department to look for ways to reduce the number of incoming calls”, said Michael Spencer, Emergency Communications Administrator. “ASAP to PSAP  will reduce the number of voice calls from alarm companies while providing a more efficient and accurate way for us to process alarms in the City of Memphis. It frees up our Emergency Telecommunicators so that they may answer incoming emergency calls faster. We researched this solution and feel confident that it will continue our quest to improve emergency services for the public we faithfully serve.”

Metro Nashville Davidson County – 63rd PSAP

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The Metropolitan Nashville Davidson County TN Department of Emergency Communications is the 63rd Emergency Communications Center (ECC) in the United States to implement ASAP and the 5th ECC in the state of Tennessee to implement ASAP.

Metro Nashville Davidson County went live on Tuesday, January 21st at 7am CST with Nashville-based ADS Security, Vector Security at 7:05 am CST and Rapid Response Monitoring at 7:10 am CST, then followed by Security Central, Alert 360, Guardian Protection Services, National Monitoring Center, AT&T Digital Life, Affiliated Monitoring, Protection One, Brinks Home Security, and Tyco (Johnson Controls) over the course of the three day period ending on Thursday, January 23rd.  Vivint and ADT are expected to go-live with Metro Nashville in the upcoming weeks.

Learn more about TMA’s ASAP-to-PSAP service.

Cincinnati, OH Becomes 62nd ASAP-to-PSAP

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The City of Cincinnati OH is the 62nd Emergency Communications Center in the United States to implement ASAP, and the 4th ECC in the state of Ohio to implement ASAP.

According to Bill Hobgood, the consultant who managed the Cincinnati Ohio ASAP implementation, “Cincinnati Emergency Communications Officials are thrilled with the ASAP go-live. On day two of the ASAP go-live, an area of Cincinnati experienced a power outage that normally would have resulted in a barrage of calls coming into the call-taking queue from alarm companies calling in alarms via telephone. Because ASAP completely bypasses the call-taking process with no telephones involved, there was no backlog this morning during this outage. One official noted that the ASAP implementation was one of the smoothest projects implemented at the city of Cincinnati’s ECC.”

Cincinnati OH went live on October 15th & 16th with Rapid Response Monitoring iand Vector Security initially, followed by Security Central, Alert 360, Tyco (Johnson Controls), Affiliated Monitoring, AT&T Digital Life, the National Monitoring Center, Vivint, Brinks Home Security, Guardian Protection, and Protection One. ADT will be live with Cincinnati in the next few weeks.

West Palm Beach, FL – 61st ASAP-to-PSAP Launched

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West Palm Beach, FL became the 61st Emergency Communications Center (ECC) in the country to implement the ASAP-to-PSAP program and the 8th ECC in the state of Florida. The following alarm companies became functional as of October 10, 2019 in the order listed below:

Vector Security and Rapid Response, followed by Affiliated, Security Central, Tyco, Alert 360, Protection One, AT&T, Guardian Protection, ADS Security, Brinks Home Security, Vivint, and National Monitoring Center. ADT is in process and will be coming online at a later date.

Learn more about TMA’s ASAP-to-PSAP service.

Hanover County, VA – 60th ASAP

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Hanover County is the 60th in the United States to implement ASAP, and the 11th ECC in the state of Virginia to implement ASAP.  Hanover County went live on September 17th with Vector Security and Rapid Response Monitoring initially, followed by Affiliated Monitoring, AT&T Digital Life, Guardian Protection, Brinks Home Security, the National Monitoring Center, Protection One, Security Central, Tyco (Johnson Controls), and Vivint. ADT and Richmond Alarm will be live with Hanover in the next few weeks.

Learn more about ASAP-to-PSAP.