A friend in need…

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A member and valued friend of TMA, industry consultant Bob Harris, Attrition Busters, has been hospitalized with COVID-19 for the last month and has been on a ventilator in recent weeks. While his condition has slightly improved, he remains in very critical condition.

Bob and his family need our support at this time in the form of positive thoughts, prayers, and financial donations.

A GoFundMe page has been set up to collect donations for the family. Please take a moment to visit the page and make a donation of any size. https://gf.me/u/zan2y2

Thank you for your support.

Our holiday gift to you – Save 20% on TMA's operator training

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As this year comes to a close, all of us at TMA wanted to say, “Thank You!” We are so grateful for your membership and participation in the professional monitoring community. It’s been a year of unforeseen obstacles for all of us—personally and professionally. 

To show our appreciation, we are offering a 20% discount on all operator training delivered through our training portal at TMATraining.org, now through Dec. 31st.  

While we couldn’t solve every challenge 2020 threw our collective way, we’ve worked hard to support you virtually through our Town Halls, Annual Meeting, and OPS-TECH events curated to make your job easier.  

Next year, we’re focused on making access to collaboration even easier, by continuing with our virtual education platform, expanding our training resources, and enhancing your ability to apply industry best-practices.  Here are just a few items we’re excited about delivering in 2021:

  1. MYM, April 20-22
  2. Online Operator Candidate Assessment Tool
  3. Proprietary Member Users Forum
  4. Upgrades to TMATraining.org
  5. Annual Meeting, October 9-13, Ritz Carlton Kapalua, Maui
  6. OPS-TECH, Charlotte, NC – Hosted by CPI Security (Dates TBD)

We’re committed to delivering content you’ll love in 2021. Make sure to keep an eye on TMA.us for registration information and other updates.

TMA’s Operator Online Courses

To learn more about TMA’s Operator Online Training programs, visit the TMA website (Links below). When you are ready to purchase, contact our helpdesk (8 AM- 8 PM) by calling (502) 254-1506 or emailing support@TMATraining.org. (Note: Special pricing only available for a maximum of 10 course purchases.)  

Just remember…this special offer expires December 31st at midnight!

  1. TMA Operator Online – Level 1
  2. TMA Operator Online – Level 2

Vector Security’s Petrow Joins Philadelphia Contributionship Board

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Vector Security President and CEO Pamela Petrow has been appointed to the board of directors of the Philadelphia Contributionship (TPC) Mutual Holding Co., the oldest property insurance company in the United States. Vector Security, based here, is a sister company of TPC. “We are pleased to welcome Ms. Petrow to The Philadelphia Contributionship Board of […]

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Wayne Alarm Systems Acquires North Shore Protection

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Wayne Alarm Systems, Inc., a local family owned and run life safety and security provider with UL central station monitoring, announced that it has acquired North Shore Protection, Inc.

The purchase further increases Wayne Alarm’s share in the greater Boston area as the company continues to grow and expand.

The combination of North Shore Protection with our company increases our market share, adds to our geographic presence and provides our new clients with even greater access to new security technologies including video, access control, fire and intrusion,” said Ralph Wayne Sevinor, President of Wayne Alarm Systems.

North Shore Protection, Inc., founded by Jim Wiswall and Richard Colangelo, has had a focus on premier security services for over 35 years, serving more than 700 customers in the Boston area.  Wayne Alarm has provided North Shore Protection with monitoring services from the beginning.

Because of the customer service and employee care provided by Wayne Alarm, Richard Colangelo, President of North Shore Protection stated that they would not entrust their customers to any other security company.

“It takes a great team to navigate the technological and customer demands of today and we are fortunate to have a great team at Wayne Alarm Systems,” added Sevinor. “Our goal is to be the best provider of life safety systems solutions by exceeding expectations in our Massachusetts service area.”

Due diligence for the acquisition was provided by TRG Associates, Inc., Dennis Raimo PC CPA, financing supported by Eastern Bank, and legal services by Finneran & Nicholson, P.C.

Longtime TMA Member Celebrates 90th Birthday

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Mac Hammond, a long time TMA member and, together, with his wife Bonnie, a long time association supporter, celebrated his 90th birthday in early May of this year. Both Mac and Bonnie, and indeed the larger family, are familiar faces to  TMA members who saw the family across the years at our association functions. TMA’s […]

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The Monitoring Association Welcomes its 50th FirstNet® Certificant

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The Monitoring Association (TMA) is pleased to announce the addition its 50th FirstNet certificate, systems integrator Convergint Technologies, LLC. (Renton, WA). FirstNet is the nationwide public-safety wireless broadband network platform, built and deployed through a first‐of‐its‐kind public‐private partnership between the First Responder Network Authority (FirstNet Authority) and AT&T. The FirstNet Authority is an independent authority of the U.S. Department of Commerce. In April 2019, under an agreement with AT&T, TMA began issuing a Certificate of Verification to qualified alarm companies for the use of FirstNet services for alarm transport communications.

For companies to obtain a who meet accepted alarm industry standards that result in the transmission of public safety related alarms from systems designed primarily to protect life and/or property (e.g. robbery, burglary, unlawful intrusion, fire, emergency medical) to a Central Station Monitoring Facility that confirms and verifies the authenticity of the alarm and notifies a Public Safety Answering Point (PSAP) for relay to a public safety agency for the purpose of initiating an emergency response.

Public‐safety related alarms are critical to alerting first responders of emergencies requiring their urgent response.

As we mentioned above, for an alarm services company to apply to use FirstNet services for alarm transport communications as an extended primary user in support of public safety, it must first verify compliance through receipt of a TMA Certificate of Verification.

The alarm services company can then seek approval for eligibility to use FirstNet services by presenting the TMA Certificate of Verification to AT&T along with their contract(s) and/or service order(s), or to another alarm services company who will be providing FirstNet services from AT&T.

The TMA Certificate of Verification must be renewed every 12 months from when the initial TMA Certificate is issued.

For more information, please contact Tara Compher at 703‐660‐4913 or tcompher@tma.us.

ADT Announces Executive Leadership Changes

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ADT today announced several changes to its leadership.

Jim Boyce, President, Chief Business Development Officer, has announced his decision to retire effective May 31, 2021. The company is grateful for Jim’s leadership, wisdom, and dedication, and for his many contributions as CEO of Defenders and its successful integration into ADT. Boyce will continue to advise the company’s President and CEO Jim DeVries on a consultative basis.

With Boyce’s retirement, Jeff Likosar has been named Chief Financial Officer and President, Corporate Development, and will assume responsibility for corporate strategy, business development, partnerships, and communications, in addition to his current responsibilities as CFO. Supporting Likosar will be company veteran Ken Porpora, who has been promoted to Executive Vice President, Finance.

Keith Holmes will join ADT later this month as Executive Vice President and Chief Revenue Officer, reporting directly to DeVries. Holmes comes to ADT from Cox Communications, Inc., where he served most recently as Executive Vice President, Head of Cox Business. At ADT, Holmes will lead go-to-market activities and teams, including marketing, sales execution, offer development, and pricing – all key drivers of the company’s long-term revenue growth.

Don Young, who was serving as the company’s Chief Information Officer and Executive Vice President, Field Operations, has been named Executive Vice President and Chief Operating Officer. In this role, he will now also oversee all aspects of service delivery to customers.

Jill Greer joined ADT in April 2021 as Senior Vice President – Finance, Investor Relations and Communications, reporting to Jeff Likosar. Greer comes to ADT after a long career with Delta Air Lines, where she served as Vice President – Investor Relations.

“I want to congratulate Jim Boyce on a well-deserved retirement and thank him for being a trusted friend and partner for many years,” said ADT’s President and CEO Jim DeVries. “With Jim’s upcoming departure and our renewed focus on growth, we’ve realigned and enhanced our team, ensuring we’re building a strong leadership group that will serve ADT well into the future.”

Continental Access Introduces E-Access Readers

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Continental Access, a division of NAPCO Security Technologies is pleased to introduce their all-new E-Access Readers for Continental’s E-Access Embedded Access Control line.  E-Access readers feature ultra-fast transaction times, under a second, Wiegand & OSDP support, easy automated credential issuance and no-touch Bluetooth mobile credentials. Several models are available for standard and mullion applications, and also with digital keypad.

E-Access is Continental’s self-contained embedded solution, requiring no software to load, it’s quick & easy to deploy, ready out of the box, scalable from a couple doors to 256 doors, combining 1-Door, 2-Door and 4-Door controller models (expandable to 8 doors), and these new Readers. It offers hybrid access control in a cloud-based system, with the advantages of an on-premise access. Also featured are secure cloud-based remote management via any popular browser, i.e., Chrome, Safari and IE; as well as mobile App management on choice of smart devices.

For more information on Continental Access E-Access Readers download the new spec sheet at  https://cicaccess.com/media/pdfs/A793-E-Access-Reader-Spec.pdf,

TMA Members Named on SSN’s 40 Under 40

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Congratulations to TMA members named by SSN as a Top 40 Under 40.

System Integrators, Security Dealers, and Monitoring Pros:

  • Leif Boren, senior manager, dealer services, AvantGuard Monitoring
  • Daniel Clark, senior account manager, Rapid Response Monitoring
  • Jack Doyle, director of business development, Doyle Security
  • Tiffany Galarza, director of telecommunications, ADT
  • Jennifer Hall, director, service dispatch, Securitas Electronic Security
  • Jessica Lambert, director, monitoring operations, General Monitoring Services
  • Zack Morris, director – Commercial Careers Programs, ADT Commercial
  • Kathryn Schultz, marketing & sales coordinator, United Central Control
  • Eric Scrivana, operations project manager, COPS Monitoring

Security Consultants

  • Ryan Williams, Office Manager, The CMOOR Group

Read the full article online.

 

New! Introducing Napco Marketing Tools Portal to Help Dealers Build Business

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NAPCO Security Technologies, Inc. is pleased to introduce a New Marketing Tools Portal for Dealers/Integrators, enabling them to market security services, upgrades and new systems more easily. The Portal offers Free customizable mailers/statement stuffers security pros can download and printout or request FREE physical copies; customizable ready-made HTML emails & a library of high-res or web-ready downloadable photos (by division and product brand).

A large selection of Free customizable marketing tools, by targeted vertical market and /or product type, are available all in one place – to make it easy to reach out to your customers or takeover prospects. For example, to explain the importance of upgrading their alarm system to StarLink® Cellular, -Connect or -Fire vs old sunsetting radios or retiring POTS lines. Marketing mailers / statement stuffers are available for a variety of accounts and applications, just add your logo and contact information. Matching Free HTML emails are there too, you won’t even need a stamp to reach out. There are also customizable pieces to help sell or market connected service security systems, i.e., iSecure® & Gemini®.  Plus, a full Photo Library of images you can use for your own website, social media or communications for Napco and StarLink products, and those of all its divisions, Continental Access, Alarm Lock & Marks.

For more go to Napco Marketing Tools or  www.napcosecurity.com/starlink/customizable ; or reach out to NAPCO Customer Service for professionally printed copies at 1-800-645-9445.