The passing of Anita Ostrowski, Vector Security

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It is with a heavy heart that we share the news of the sudden passing of long time TMA member and revered volunteer leader Anita Ostrowski, vice president of Central Station Services for Vector Security. Anita died suddenly on Sunday, January 7th. At the time of her death, Anita served as the chair of TMA’s UL Committee and co-chair of the Monitoring Center Notification of Active Threat Detection (TMA-ATN-01) Standards Committee.

“Anita was not only an exceptional and highly valued volunteer within TMA, but she was also an extraordinary human being. Time and time again, I witnessed her openly and generously sharing her knowledge and experience with other monitoring center professionals while speaking and mentoring,†commented TMA CEO Celia T. Besore. “Her contributions to TMA education, standards, and the ASAP-to-PSAP program are immeasurable.†     

Call for participation in TMA-VMS-01 video procedural standard committee.

She joined the Vector Security team in 1985. In her nearly 40-year tenue at the company, she was dedicated to managing its award-winning monitoring center’s services. Her commitment to excellence won her two distinct honors from TMA. In 2008, TMA and SDM magazine presented her with the Monitoring Center Manager of the Year Excellence Award. TMA’s Immediate Past President Morgan Hertel honored Anita’s outstanding contributions to TMA standards and the ASAP-to-PSAP program with one of its highest awards in 2022 – the Mel Mahler Award.

Over the course of her career, Anita was deeply committed to alarm industry standards and actively participated in TMA’s development of ANSI accredited standards. As the chair for TMA’s UL Standards Committee, she worked with Underwriters Laboratories (UL) to update and adapt the standards to meet changing technologies. She also worked on the development of work-from-home requirements for monitoring center operators during the Covid-19 pandemic to ensure the integrity of professional monitoring, as well as sharing with the industry best practices that Vector had developed at the beginning of the pandemic. More recently, Anita participated in the development of TMA’s groundbreaking Alarm Validation Scoring standard (ANSI-TMA-AVS-01), which was released in January 2022.

In addition, Anita was also instrumental in the original development of TMA’s Operator Level 1 and Level 2, which has evolved into the gold standard for training monitoring center operators. She was a key member of the first TMA licensing group and a speaker at many TMA and industry conferences. She played an integral role in the implementation of the ASAP-to-PSAP standard across 911 centers from the very beginning.

The TMA Board of Directors, volunteer leadership, and staff join with the Vector Security family, our members, and many others across the security industry in mourning her loss.

Photo: (l to r) Pam Petrow, president and CEO, Vector Security; Anita Ostrowski; Celia T. Besore, CEO, TMA, at the 2022 TMA Annual Meeting where Anita was presented with the 2022 Mel Mahler Award  for her work in TMA standards and the ASAP-to-PSAP program. 

Vector Security and Security Industry Mourn the Passing of Anita Ostrowski

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Call for participation in TMA-VMS-01 video procedural standard committee.Vector Security announced today, the passing of Anita Ostrowski. Anita was the company’s vice president of Central Station Services, having joined the company in 1985. For the past 39 years, Anita had been dedicated to managing the award-winning central station services at Vector Security and has been a trusted ally to the security industry.

Anita recently was the recipient of the Mel Mahler Award from The Monitoring Association (TMA), one of the highest honors given by TMA at the discretion of its president in recognition of outstanding contributions to the Association.

Anita has also been recognized for her leadership in helping to develop alarm monitoring industry standards. As the chair for TMA’s UL 217 Standards Committee, she worked with Underwriters Laboratories (UL) to update and adapt the standards to meet changing technologies. She also led the development of work-from-home requirements for central station operators during the Covid-19 pandemic to ensure the integrity of professional monitoring. In addition, Anita has been a participant in the Alarm Validation Scoring (AVS-01) standard as well as implementation of the ASAP to PSAP standard across 911 centers. She was also recognized by CSAA with their Excellence Award for Central Station Manager of the year in 2008.

Pam Petrow, Vector CEO, stated “Anita was an integral part of the Vector Security team.  She was passionate about the people and the work done in Central Stations and worked her entire career to improve awareness, processes and service delivery for this vital part of our business.  She will be deeply missed.â€

Justin Osborne to Serve the Southeast as New Regional Sales Manager

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Call for participation in TMA-VMS-01 video procedural standard committee.DMP is pleased to welcome Justin Osborne to DMP as the Regional Sales Manager for the Southeast region. He will provide ongoing service and support to DMP’s dealers across Georgia, South Carolina and the Florida Panhandle.

Before joining DMP, Osborne worked in a similar capacity in security manufacturing sales. He has spent the past six years providing service and support to security dealers throughout the East Coast. His focus has been to increase dealers’ success by helping them become more operational, efficient and increase their sales volume with additional RMR.

“I joined DMP because I want to make an impact for a company that is highly respected in the security industry,†said Osborne. “I have always heard great things about DMP from others in the industry as well as the dealers that have chosen DMP to be their manufacturing partner. I also feel that the company culture and values closely align with mine. My goal is to provide the support and expertise needed to help dealers succeed at the highest level. I’m eager to work alongside the best security dealers in the industry.â€

Osborne brings valuable experience and skills to his new role that makes him well-prepared to serve DMP dealers.

Contact Information:
Justin Osborne | Regional Sales Manager, Southeast
Direct Cell: (417) 849-8135
Email: JOsborne@DMP.com

Creenan, Amherst Alarm, Elected Security Industry Alarm Coalition Chairman

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Call for participation in TMA-VMS-01 video procedural standard committee.Tim Creenan, founder and Vice President of Amherst Alarm and a long-time leader in the field of electronic security, has been elected chairman of the Security Industry Alarm Coalition (SIAC).

SIAC is comprised of four major North American security associations–Canadian Security Association (CANASA), Security Industry Association (SIA), The Monitoring Association (TMA), and the Electronic Security Association (ESA). Tim serves as the ESA representative on the board.

SIAC represents one voice for the electronic security industry on alarm management issues by communicating solutions and enhancing relationships with law enforcement.

“Tim’s unanimous selection reflects his commitment to SIAC’s mission and breadth of experience and leadership in our industry,†said outgoing chairman Kirk MacDowell.  “As treasurer, Tim demonstrated exceptional leadership as the finance chair steering the financial ship with precision and securing a solid foundation for the future.â€

“Working with Kirk and our other board members has been a privilege,†said Creenan. “We will continue to move forward on our path of grooming the next generation of experts on our law enforcement liaison team and enhancing the fund-raising efforts to support SIAC’s important mission.

“While SIAC has had a great deal of success promoting the Model Alarm Ordinance in communities throughout the country, there are still many opportunities as we help promote the TMA AVS-01 standard, ASAP-to-PSAP and other technology to reduce unnecessary dispatches,†said Stan Martin, SIAC Executive Director.

Tim started in the electronic security field in 1975 working for a large locally owned security firm. Tim earned a degree in electronic engineering at State University College at Buffalo. In 1984 Tim and his wife founded Amherst Alarm, Inc., which today has more than sixty-five employees serving the Western New York market. Amherst Alarm is the recipient of the prestigious Police Dispatch Quality Award (PDQ). In March 2023, Amherst Alarm became part of the Pye-Barker Fire Safety family of companies.

Tim’s involvement in the industry associations began with the Western New York Electronic Security Association, where he served as Secretary, President and Past President. He has also served the New York State Electronic Security Association, as Secretary, Treasurer, Vice President, and President- during two different terms. He is currently Chair of the association’s Legislative Committee and was instrumental in leading the association’s efforts in reforming the enforcement policies of New York State’s alarm installer license. On the national level, he has served as chairman of the Election Committee of the Electronic Security Association, the Government Relations Committee, Governance Task Force and as member of the Board of Directors as the New York State Electronic Security Association representative. And is a past Board member of the Electronic Security Association. He is also involved in SIAC – Security Industry Alarm Coalition as a member of the board of directors as Treasurer.

In 2018, Tim was inducted into the Security Sales & Integration’s Hall of Fame.

Tim’s concern for the industry and public has kept him focused on reducing false alarms. This has led to Amherst Alarm’s certification in and his personal involvement in the Installation Quality (IQ) Board program, where he served as Treasurer, Chairperson and is currently board member.

DMP Releases XF6 Series Fire Control Panels

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Digital Monitoring Products (DMP) announces the release of a 24V standalone fire panel. The XF6 is an addressable and wireless fire control panel, equipped with network and optional cellular communications. With a commercial UL fire-rated wireless offering, the XF6 Series can support up to 500 wireless devices.

“The XF6 is an extremely flexible and capable fire system. When combined with the 1100 Series Two-Way Wireless, you get a system that’s easier than ever to install—without losing any features or functions,†said Aaron McGhee, DMP’s product manager of control panels. “This exciting new product stands by our commitment to offer innovative solutions that provide business efficiencies and RMR opportunities.â€

Call for participation in TMA-VMS-01 video procedural standard committee.   Call for participation in TMA-VMS-01 video procedural standard committee.

Benefits include:

  • Advanced Fire Monitoring – Real-time alerts and accurate detection to ensure early response and minimize potential damage.
  • Free Network Communication & Optional Cellular – Facilitates an easy integration into existing fire alarm monitoring centers. Plus, dealers receive free network communication.
  • Powerful Solution – Equipped with a 24V power supply.
  • Rock Solid Reliability – 100% of DMP products are quality tested before shipping.
  • The Path Advantage – No NOC communication eliminates potential points of failure. Every alarm message goes straight to your monitoring station.
  • Trusted Wireless – Affordable, commercial UL fire-rated wireless panels that can support up to 500 devices. 900 MHz spread-spectrum Two Way WirelessTM is tried and true.

“This new, standalone fire panel answers the call dealers have been asking for,†said Joe Gies, director of marketing. “This panel is compatible with other DMP products, including backward compatibility. It offers an intuitive graphic keypad and plenty of power for synchronized horns and strobes. It’s a fully wireless system for simpler, faster installations with reduced labor time and cost.â€

The XF6 Series evolved from a long line of reliable panels, suitable for commercial and industrial applications. End users can manage their XF6 through the easy-to-use graphic touchscreen annunciator built into the front of the enclosure. The new panels are compatible with all DMP fire-related products and accessories.

Learn more at DMP.com/XF6Series

TMA Dispatch – Winter Issue Released

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The winter issue of the TMA Dispatch is now available for online reading and download.

This issue’s cover story reviews the year’s highlights in TMA programs such as ASAP-to-PSAP and key initiatives like standards. Catch up and learn how you can get involved in the New Year! Volunteering on a committee is a great way to meet other TMA members and to giveback to the industry.

Our guest column explores how AI and ML is being used to boost video for monitoring centers. See how these new technologies are impacting our industry.

Get to know a bit more about our new president and his plans for his tenure in the President’s column.

Interested in submitting an article? Advertising? Contact communications@tma.us for details.

Allie Turman to Serve Florida as New Dealer Development Manager

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Call for participation in TMA-VMS-01 video procedural standard committee.DMP  welcomed Allie Turman to DMP as Dealer Development Manager for Florida. She will provide ongoing service and support to DMP’s dealers in that area.

Turman began her career in marketing with Fleenor Security Systems in Johnson City, Tennessee. She then moved to manufacturing sales, focusing on HVAC and security equipment for two years.

“What first drew me to DMP was how highly dealers spoke about the company. With each individual I asked, I only received positive testimonies regarding DMP and the individuals that worked there,†said Turman. She learned more about the company and found that the culture and values closely align with her own.

With five years in the security industry, Turman brings valuable experience to her new role. Working for an integrator that purchased and installed DMP commercial products makes her well-prepared to serve DMP dealers.

 

Woodman, Former Washington Alarm President, Passes

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Call for participation in TMA-VMS-01 video procedural standard committee.We are saddened to inform you of the passing of John Woodman, former president of Washington Alarm and TMA Board of Directors member. A pivotal figure within the alarm industry, John passed away on Wednesday, November 22nd. 

John’s journey with Washington Alarm began in 1962, building upon the foundation laid by his father in 1943. His extraordinary dedication, coupled with a unique and indomitable spirit, propelled a modest fire extinguisher company into becoming Washington Alarm, now recognized as the 55th largest in the nation. His impact was profound and lasting. 

In 2012, John transitioned leadership of his company to his daughter Shannon Woodman, fulfilling his dream of passing Washington Alarm to the third generation of the Woodman family. A dedicated volunteer leader herself, Shannon currently serves on TMA’s Executive Committee as Treasurer.  

Please keep Shannon and her extended family in your thoughts and prayers as they mourn John’s passing.

Telguard Wins 2023 TMA/SSN Diversity, Equity, and Inclusion Award

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TMA President-elect Steve Butkovich and Security Systems News Editor Cory Harris presented the 2023 TMA/SSN Diversity, Equity, and Inclusion Award to Telguard President George Brody and Sr. Director of Technical Service Daniel Rosales at the 2023 Annual Meeting on November 7th in Maui, Hawaii. The award was established in 2021 to raise industry awareness of the importance and value of being a diverse and inclusive industry.

“Inclusion and diversity are not just buzzwords for us; they are the cornerstones of the corporate culture at Telguard. This recognition isn’t just a testament to our efforts, but to our collective commitment towards creating a workplace where everyone feels valued, respected, and empowered. This achievement is a reflection of the hard work of every team member, the leadership’s unwavering commitment, and the spirit of collaboration that defines our organization.  We believe that diverse perspectives and backgrounds fuel innovation, enhance creativity, and drive better business outcomes. It’s not about meeting quotas; it’s about embracing differences and harnessing the unique strengths each individual brings to the table,” stated George Brody, President of Telguard.

View Acceptance Message

Telguard, a brand of Telular Corporation, provides industry-leading security and life safety technologies to independent security dealers for commercial and residential markets.  Telguard combines devices, communications, video, interactive service and alarm processing into turnkey systems for monitoring intrusion and fire systems without a traditional landline. Telguard offers the industry’s most versatile platform, outstanding solutions, and first-class technical-customer service. Telular Corporation is a business unit of AMETEK Inc. AMETEK Inc. (NYSE: AME) is a leading global manufacturer of electronic instruments and electromechanical devices with annualized sales of approximately $5 billion. 

TMA 2023 Achievement Highlights

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The value of TMA Membership is demonstrated with a 92%+ renewal rate and 91%+ retention rate for 2023! Many thanks to each of you! With your support and participation, TMA has advanced the following initiatives over the past year:

  • TMA standards were approved by ANSI to be under continuous maintenance in May of this year. This will facilitate keeping our standards updated as our industry’s needs changed.
  • TMA’s Alarm Validation Standard (TMA-AVS-01), which computes an intrusion alarm scoring to share with public safety based on what is occurring at a protected premise, is now an ANSI standard. TMA and PPVAR collaborated to develop training content for both monitoring center operators and public safety. TMA’s training will include three AVS-01 operator training modules. TMA also set-up a dedicated domain and published an influential white paper to drive industry collaboration and encourage adoption of the AVS-01 standard.
  • The ASAP-to-PSAP service continues its exponential growth this year, with 135 active ECCs and plans to reach 140 by year-end. ASAP now covers over 15% of the US population, that’s over 50,000,000 people nationwide!
  • The 2023 Mid-Year Meeting was delivered virtually over the course of three days in April. Session topics covered business development best practices, cybersecurity, media relations, legal affairs, tech advancements and notable leadership and industry trends.
  • This year, TMA’s OPSTech program was held in Lafayette, LA where we elevated our meeting experience by holding the event at host-company Acadian Monitoring’s ambulance training school instead of a hotel, enriching our program with on-site tours, interactive workshop, and targeted breakout discussions. The new extended engagement platform meant that only 8 of the 12 sessions could be offered virtually.
  • A comprehensive upgrade of TMATraining.org has streamlined the process for training managers to bulk-purchase courses, monitor student progress, and navigate the electronic catalog, further enhanced by a partnership with The CMOOR Group to provide TMA members with discounted access to a state licensing tracking tool.
  • Since January 1, 2023, we have sold nearly 1,700 online Operator Level 1 & 2 Courses, with over 1,453 students having successfully completed courses.
  • TMA continues to work closely with the Alarm Industry Communications Committee (AICC). AICC has been very busy advocating for the industry in numerous states’ versions of Right to Repair legislation, protecting our members from having critical security information from being publicly disclosed.  Other issues include Ban the Box, FTC’s Negative Option, and many others.
  • TMA has re-established two new Committees: TMA’s Government Relations (GR) and the Compliance Committee. Both committees have already been very busy even though they restated a few months ago. The GR Committee will work hand-in-hand with the AICC and with the GR Committees of other industry organizations.
  • Proudly celebrating the achievement of 109 Five Diamond Designated companies, a testament to our unwavering commitment of excellence and quality in our industry. Five Diamond designated companies are a true reflection of our commitment to unparalleled quality and service.
  • The NextGen group continued with its well-received Meet Your Mentor To date, co-chairs Ryan Brady and Jessica Lambert have conducted 11 video interviews with respected industry leaders. Stay tuned for more to come!
  • TMA launched the Louis T. Fiore Electronic Communications Scholarship in late 2022 to honor Mr. Fiore’s enduring contribution to the alarm industry and the Alarm Industry Communications Committee (AICC). The scholarship is intended to promote careers in electronic communications. Applications for the first presentation are now being accepted.
  • The 2023 TMA/SSI Marvel Award, in partnership with Security Sales and Integration magazine (SSI) was awarded to National Monitoring Center (NMC). The 2023 TMA/SDM Excellence Awards drew a combination of entries from small-to-medium and enterprise-sized member companies. 2023 winners included: Monitoring Center of the Year – Enterprise: CPI Security; Monitoring Center of the Year – SMB: Statewide Security; Monitoring Center Manager of the Year: Fiore Ayala, Rapid Response Monitoring; Monitoring Center Operator of the Year: Samantha Marzili, COPS Monitoring; and Monitoring Center Support Person of the Year: Brian DeCarlo, Rapid Response Monitoring. The application period for the 2024 awards opens Oct. 15, 2023.
  • TMA has published the spring and summer issues of TMA Dispatch magazine and 38 issues of TMA Signals weekly e-newsletter. Engagement in TMA’s social media communities, which include LinkedIn, Facebook, and Twitter, have continued to grow in 2023.
  • TMA continues to issue certificates for the FirstNet National Public Safety Broadband Network (NPSBN), with 54 companies participating in the program and 48 certificates issued so far this year.
  • TMA’s Installation Quality Certification Program “IQ Certification,†the only quality control program for installations, maintenance and service of electronic security systems is growing with 14 IQ-certified companies.
  • Earlier this year we launched a new member portal InfoHub and database, which vastly improves the member experience. Stay tuned for continued updates and additions to member resources.
  • TMA’s Board for Directors has approved the new dues structure proposed by the Membership Committee and TMA staff. The new structure is based on methodology that standardizes annual dues levels and dues increases. The revised structure ensures that the same standard is applied across similar membership categories. We are confident that it has resulted in positive changes for all current and future members. View the new structure HERE.

TMA acknowledges and thanks our many volunteers; your efforts allow us to succeed in elevating the professional monitoring industry. With your continued support and engagement, we look forward to another productive year.